BOS - CUN
Find cheap flights from Boston to Cancún
Good to know
|September||Best time to beat the crowds with an average 18% drop in price.|
|December||Most popular time to fly with an average 25% increase in price.|
Average price round-trip
|$465||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Boston to Cancún
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $209 or less one-way and $385 or less round-trip.
- The cheapest flight from Boston Logan Intl to Cancún was found 23 days before departure, on average.
- Book at least 2 weeks before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is September.
- Morning departure is around 33% more expensive than an evening flight, on average*.
FAQs for booking flights from Boston to Cancún
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Top 4 airlines serving Boston Logan Intl to Cancún
Scores according to KAYAK customer reviews
Cons: "Arrived to Newark at 3:30 am -- unacceptable!"
Pros: "The flight crew was incredibly nice and informative"
Cons: "We took off 2 after later than originally scheduled."
Pros: "On the trip from Boston to Nashville, I was really tired so I slept the entire way, by passing my good snacks."
Cons: "No comments."
Pros: "Fastest flight I ever took. Everything went smooth."
Pros: "Very professional and efficient. Nice leg room."
Cons: "Seats don't recline."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Cons: "Boarding was delayed 45 minutes due to maintenance issues"
Pros: "I didnr like they charged 75 euro to carry on luggage"
Pros: "Everything except checked bag wait in sd"
Cons: "Bags took too long"
Pros: "Crew waa nice."
Cons: "One of my bags when it arrived in cleveland was all taped up. When i opened it in front of the JetBlue person there was no zipper or lock. All the contents of the bag were shuffed in as they fell out and some just threw them in ther and to close the bag tapped it up"
Pros: "Short flight"
Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."
Pros: "Hassle free"
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."
Pros: "JetBlue Service is Done Right and it is appreciated."
Cons: "New Seats are Terrible, they are hard, too short, the engineering is definitely not ergonomic...5 hour flight almost unbearable."
Cons: "Flight was delayed 4 times"
Pros: "Free wifi, good movies, comfortable flight, friendly crew"
Cons: "Cost me $125 to check a 60 pound bag, poor planning on my part, but still crazy expensive"
Pros: "Plenty of legroom, free entertainment, good snacks, friendly attendants plus a cheap flight gets an A+ in my book"
Pros: "Long flight so drinks and snacks were appreciated"
Cons: "The rude pushy passenger next to me who kept push8ng 8nto my space and stated that because I was on the Aisoe and he in the middle he should be able to push me 9verbbut that was not Jet Blue’s responsibility. Although the crew offered to move him to the back which he refused but it did quiet him temporarily."
Pros: "There was a bit more leg space between rows, appreciated by this tall person."
Cons: "Stop charging $25.00 to click a button to select a seat."
Pros: "The kindness of the crew"
Pros: "Crew was great and flight was mostly comfortable for a plane"
Cons: "We were delayed 3 hours (supposed to leave at 7:45 didn’t leave till after 10:30) because a food truck (food only for first class/paying customers of course) broke down right next to the plane and they had to tow it like, an extra yard away from the plane. I wish I got money back or something because I had to pay for extra transportation to get home... Maybe if I had gotten some actual food instead of just snacks and a water it would have been okay, but no."
Pros: "JetBlue plane was on time. The seats are comfortable. Nonstop is the worth the extra money."
Cons: "Pack your lunch"
Pros: "Crew was amazing!"
Pros: "Most things."
Cons: "The boarding pass said it was an E gate, indicating Terminal E. I went there and was told to go back to Terminal C, which was where I was until I printed the ticket at the kiosk and it indicated E. I went back to Terminal C and there was no signage to explain what was going on. So I had to go get in a line to get to an agent, who sent me through the entrance to C gates, where, it turns out, there is a passageway to Terminal E. This was tiring, carrying my bags, and a waste of time."
Cons: "Flight not on time"
Pros: "Jet Blue had the best price for my destination. Boarding went well. The seats were comfortable and the entertainment (tv movies, music) was good. The crew was friendly and helpful. And the pilot did a smooth landing."
Cons: "Had to use a kiosk after doing a mobile check in. The kiosk the kiosk malfunctioned and I had to go to a kiosk assistant ( a real person). There were a lot of travelers in line to get assistance after using the computer kiosk. That didn’t save any time."
Pros: "The flight attendants were very nice. The price (economy nonstop RT to Boston from Seattle) was excellent."
Cons: "JetBlue economy seats were uncomfortable or me on a long (almost six hour) flight. I had to get up and stand in back twice, as my rear end was so sore. Both flights were delayed 45 minutes to an hour. As this is my first time flying JetBlue, it didn't leave good impression."
Cons: "What does that even mean? How can you cancel a flight after you sold it to me? I had to fly to FLL on Spirit instead of Jet Blue to PBI. It was a real hardship because i was traveling with my 6 yr old son and landing at 10 pm an hour from home didn't help. I was refunded for the Jetblue flight but it still makes nop sense to me how you can cancel my reservation several days after I booked it. I am very disappointed. ."
Cons: "It was delayed due 3 hours! Terrible"
Pros: "Free wifi for streaming and texting. Provided substantial free snacks. Good amount of leg room in coach"
Cons: "Could bring my bag on because I was holding suits"
Pros: "Crew were professional"
Cons: "Flight was late. 30 minutes waiting for a gate at Richmond"
Pros: "JetBlue never disappoints!"
Cons: "The Atlanta airport security check-in is one of the worse I've ever experienced!!!"
Pros: "On time. Courteous and friendly crew."
Pros: "The crew seemed nice and helpful. I appreciate a very decent attempt at free TV and free wifi. The seats are not crazy cramped."
Cons: "We were delayed (by the weather, I think), and the communication could have been a little clearer about the length of the delay. The snacks were okay, but I'd love something other than processed prepackaged salty or sweet stuff. The screens on the seatback headrests were not all in great shape, and I had some issues with the wifi."
Pros: "Being Mozaic and always buying extra leg room"
Cons: "Flight delayed 45 minutes after boarding"
Pros: "JetBlue is always an excellent airline to fly. Always know what youre going to get."
Cons: "The AC was broken or something of the sort, so it was very hot. Made the 6 hour trip extremely uncomfortable."
Pros: "Kiosk check in much improved from a year ago. Nice having plenty of scales pre checking in. Lots of kiosks."
Pros: "Updates, treatment, professionalism of Captain and crew"
Cons: "Expected supper but it is understandable. It was past time"
Pros: "Good but could improve on food. We need more food, beside that I am satisfied"
Cons: "Service in general, nice plane it's new and large seating spaces"
Cons: "No prior notification of flight cancelation and, or delay. No one to pickup phone calls. Poor Networking and communication."
Pros: "Seats were comfortable with good leg room.. Free drinks was a plus."
Cons: "Significant delays leaving from the gate in Boston."
Pros: "Quick security check. Flight was on time,"
Pros: "Good seats with ample of leg space, good choice of entertainment"
Cons: "The plane landed at RDU a little early, but we had to wait for a gate and actually de-planed 10 or 15 minutes late."
Pros: "Good flight"
Cons: "To have us sit together"
Pros: "On time"
Cons: "Smelly WC and crew"
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."
Pros: "Nice flight. Smooth, in time and safe"
Cons: "Air was very dry and my seat couldn’t recline at all. For a red eye flight that was very uncomfortable"
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Es un viaje largo y estuvo muy bien la comida y la atención"
Pros: "Quick flight, ease going through customs"
Cons: "The food wasn’t that great in quality. But that’s something I’m fine with as long as plane ticket prices are low!"
Pros: "On time"
Cons: "Had to pay extra for baggage at airport"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Horrible customer service and delayed all our plans"
Cons: "Lack of entertainment"
Pros: "Boarding was quick and easy. We were off the ground in no time. The flight was very smooth. Very little turbulance"
Cons: "Overall comfort and seating was poor. The seats are too narrow and too close"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Same as above"
Cons: "No issues"
Pros: "Surprise first class!"
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "I had to document my luggage in every airport"
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."
Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "The plane is very comfortable"
Cons: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"
Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."
Cons: "The Guy didn't assign seats together for us even though there were enough seats, so we had to explain him to do so, I to not understand why do I have to take tings away from my luggage to my hand bag in order to document it for free, the plane will carry exactly the same weight but inside the cabin; I suggest to use an overall weight including the passenger weight for allowance. The guy didn't tell that we had to pick our luggage in Mexico City and put it to the connecting flight."
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Pros: "The people :) warm kind and helpful flight was delayed though and we had to stay in the plain for almost 2 hrs before we took off .................."
Pros: "Buenas actitudes"
Cons: "Missed flight due to my connection flight being iver one hour late"
Cons: "it was a bad customer service. They never mentioned I had to be 2 hours earlier to be on board, I didn't got heads up, i came like an hour and 15 minutes, and they told me I was not able to go in, because the gates were closed. I told them about my situation that I was late because I was in a funeral, and they didn't really care about it. Customer service was not really nice to me even though when I got there not to late. They didn't really care. Sad about it. I though they were going to considered my case. The attitude of some employees were unacceptable."
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Cons: "I arrived one hoyr before departure. There was absolutely no one in the counter to help solve my problem. I kept calling costumer service on the phone to get help. I had a first class ticket and all I got was someone in the airport will help you. But there was no one at the counter! More rhan 2 hours on the phone and they would not even let me talk with the supervisor. All I got was wait for someone in the counter... No one ever showed."
Pros: "Excellent legroom, friendly service, on time"
Cons: "Delayed for no reason, very irresponsible msnagement"
Cons: "Time to wait to drop bag, same line to drop bag than to check-in? Really? Also this dumb nee policy of charging for the bags even when ticket was purchased way before this policy started"
Pros: "At least this one is on time."
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Pros: "Charged me for extra bag and then lost both bags"
Pros: "flight on time, flight price"
Pros: "From the boarding process all the way to arrival it was a great experience overall. Brand new planes with free up to date movies. The economy seats truly recline (to what i was very surprised) and the food was pretty good."
Cons: "There's absolutely nothing I didn't like about it."
Pros: "Direct 3 hour flight! Easy"
Cons: "Bring on time but not a biggie!"
Pros: "Price. Crew was very polite."
Cons: "Late departing due to fueling"
Pros: "Great staff"
Pros: "Poor information, bad acttitud and just one time providing water."
Cons: "Correct the previus points."
Pros: "The crew were very attentive!"
Cons: "The seat were so noticablly uncomfortable that the entire flying experience was tainted."
Pros: "Everything was fine except the seats"
Cons: "The seats were uncomfortable"
Cons: "Don’t like flight was delay Should offer tea or juice for more than 1 hour travel"
Pros: "The service was POOR! This was my firsts time booking through this Airline and NO ONE told me about checking in 2 hrs early according to the phone phone rep or 45 minutes early according to the RUDE rep in the airport either way I arrived at the airport an hour before my flight and couldn’t board!"
Cons: "Frontier could take some time to better inform their first time customers of airport arrival times. I lost my seat AND was forced to book ANOTHER flight for 231.00 because Frontier didn’t think of their customer FIRST! Not to mention that was the ONLY flight leaving Boston until Wednesday"
Pros: "Friendly crew"
Pros: "It was a cheap flight and it was on time and all bags came back."
Cons: "The seats suck and there is no inflight entertainment"
Pros: "Smooth take off, flight and landing."
Cons: "We were three hours late leaving—combination late arrival of plane and weather. Not much legroom and hard seats that don’t recline, no complimentary in flight snack/beverage, no entertainment options. For what you end up paying for a ticket when seat and baggage fees are added, I would expect more"
Cons: "The staff...the outrageous bag prices!!! Horrible Airline personnel encountered, so unprofessional!!!"
Pros: "On time"
Pros: "The hotel they sent me to"
Cons: "The flight was cancelled, they should have told us sooner."
Pros: "The staff on the flight was awesome, very helpful and kind to my friend who is terrified to fly. We were even ahead of schedule."
Cons: "To pay for a carry on item is just crazy to me... not to mention you have to pay for beverages and snacks. All you are given is water."
Cons: "They say they are giving you a bargain but with fees it's absolutely the same as other airlines but with far more uncomfortable seats and no amenities. Will bnever fly never fly frontier again."
Pros: "Misleading, deceptive, and price gougers!!! Worst airline on the planet... Plane was delayed because aircraft was Dented"
Cons: "No amenities... pay for everything including: carry on, soda in flight, and basic seating. Seats don't recline, food tray the size of playing cards, no technology - tv, Wi-Fi, FM radio. Will never use again, Staying with American Airlines or Virgin! Horrible landing, my wife thought she was going to fall out of the plane. Flying United was the worst until now."
Pros: "The flight was non stop at the time I was looking for."
Cons: "Frontier is definitely a NO frills airline. The seats are very hard and uncomfortable and they charge for everything. It was not a horrible experience, but not sure I would use this airline again I the future."
Pros: "Hot flight attendant baggage fees not included in ticket price bullshit! Could fly deta for the same price"
Pros: "Good flight crew. Early boarding if traveling with children. Couldn't beat the price."
Cons: "No free beverage service...not even water. Non-reclining chairs but surprisingly pretty comfortable"
Cons: "Staff was rude was not comfortable seating"
Cons: "Connecting flight delayed and notification of it being delayed was not timely."
Cons: "Worst seats in airline history! Had to pay for carry on checked and my water. That's right not even a drink. NEVER AGAIN FRONTIER"
Cons: "Absolutely awful experience. Arrived 3 hrs ahead of time to check luggage and the line was wrapped all the way around the airport. No one working to direct the lines. Only 3 people working to check luggage the week before christmas. Almost missed our flight because the line was so long. Was advertised as some free seating options but when checked into flight 24 hr ahead of time had to pay $16 a piece for middle row seats at the very back of the airplane. Flight was delayed 3 hrs because one of the flight attendants did not show up. Will never fly frontier again."
Cons: "Canceled the flight for no reason."
Cons: "I never recieved a notification that my flight was canceled through my email I arrived at the airport to find out my flight was canceled which has created a mess for me on my christmas break. There should be better integration with Frontier and Kayak on the fact I never got an email."
Cons: "Small seats, not even a carry on bag. Crew was not very enthusiastic or rather friendly but you get what you pay for."
Pros: "Clean and good service"
Cons: "had to pay for things that were normally free on other airlines."
Pros: "Good service"
Cons: "The surprise fee for a carry on was a shock."
Pros: "Everything else was great"
Cons: "The seats were uncomfortable"
Cons: "took 5 flights on a XC trip in two weeks. 4 of the 5 flights were late/delayed."
Pros: "That I was able to get to my destination in time for the funeral."
Cons: "I am thoroughly disgusted with the whole flight industry and how they are squeezing every penny out of their clients. Gone are the good old days of trave and comfort. Nickel diming every penny out of people-overcharging in every way. No room - no movies,no decent trays, no decent food, etc, etc. Can't even get a free cup of coffee - swipe, swipe swipe the old debit/credit card for everything from picking seats, lugguage - goes on and on. I am not happy customer."
Cons: "Frontier has a ton of hidden fees...including no free drinks/snacks on the flight, fee for carry-ons. Seats do not recline so you're stuck in 1 position the whole flight. Tray tables were the same size as an iphone."
Pros: "Nothing!!!! Never will fly with Frontier again!"
Cons: "Poor communication poor customer service extreme long what on land both deporting and landing. Wth No apologies!"
Pros: "The crew was lovely and friendly"
Cons: "It was absurd that I had to pay for a carry on and then place it in row 17 when I was sitting in row 4. I boarded when I was supposed to; it was bizarre and several other people faced the same problem. I fly a lot and I think it's happened maybe two other times in ten years that my carry on has been behind me -- and never so far."
Cons: "We waited 90 minutes to get a gate after landing. The flight landed at 9pm, not exactly rush hour."
Pros: "Priority check in for veterans. But will not be using this airline after this trip."
Cons: "There is a charge for a carry-on luggage fee of $45 so I paid the $40 fee to check my baggage in. Arrived 3 hours before flight. The flight was delayed for 2 hours. Get to the destination with no transfers and my luggage is the only piece that doesn't make it! The baggage claim attendant was all nonchalant and informed me every bag in their history has ALWAYS showed up in a few days. I'm traveling for a weekend business convention....so I had to repurchase clothing and items and possibly another suitcase fot the return trip. I will not be using this airline in the future."
Cons: "An hour sitting in the plane before takeoff"
Pros: "Overall, everything was great. The crew was nice. The plane was nice."
Cons: "All the extra charges for carry-on luggage, etc."
Pros: "I got on quickly and off quickly. Or flight was slightly faster than predicted due to weather."
Pros: "The crew was very nice and boarded the plane quickly."
Cons: "Basically everything else was awful. The seats were the worst I've ever sat in on an airplane. There was something poking me in the back the entire flight. On an international flight there should be some sort of food options beyond m&m and rice krispy treats.... I ordered one, and they had none left. There wasn't even a magazine for me to look at while on the plane. Really disappointing experience from stem to stern"
Pros: "Crew was nice"
Cons: "Delayed flight, paying for carry on bags, no complimentary beverage for a 4 hour flight"
Cons: "Add on baggage charges ! Dont suck people in for base price then charge for a carry on !!!! Also web site didnt allow me to pay for bags and accept the discounted price !!!! The above practices are not sound and ethical business procedures ! Gail guzzo @ firstname.lastname@example.org"
Pros: "The flight attendants were nice. This is the best I can say about Frontier Airlines."
Cons: "Whoever designed the seats does not understand the human form. They were TORTUOUS to sit it. I had to take my emergency anti-nausea pill, the seats torked my body so badly. I was in so much pain after I arrived at my destination at both ends, I needed medical help. Charging extra for every little thing was insane. They didn't even give you a basic drink without drooling into your wallet. I have never been charged for a carry on bag before. Checked luggage yes, but never carry on. Both on the flight out and on the flight in, they missed the boarding gate, so we had to wait a long time while they lined it up with the airplane. A frightening lack of training here. Flying sucks. I understand that; that's the way of the system now. This went so far beyond the basic suckage of the regular flying experience, it was unbelievable. Frontier will NEVER be getting my money again. Probably the most expensive flight for the least comfort and amenities you could find."
Pros: "The flight was on time, smooth, friendly staff."
Cons: "You have to pay for a carry on, which is more than a checked bag, no complimentary food or beverage. There isn't much leg room, even for a short person as myself."
Pros: "Plane didn't crash"
Cons: "Nickel and dime everything"
Cons: "Surprise $60 fee at the gate for a carryon. Wtf, people."
Pros: "It was cheap and left on time and arrived early. Crew was polite, pilot was funny. Can't really rate the food since I didn't buy any. There was no entertainment."
Pros: "That it wasn't overbooked or crowded. It was on time, actually a little early. Direct flight."
Cons: "To find out I had to pay for a seat selection and a carry on bag! Silly me I thought the price of a ticket included a seat. Overall round trip an extra $92.00!!! For real? Give me a break. Seats are uncomfortable, they didn't recline. I have flown Frontier before and it was not like this at all. Don't even get a complimentary beverage."
Pros: "but reach destination 45 min.early"
Cons: "late by 2 hours"
Cons: "Check baggage line"
Cons: "Poor customer service. Rude staff."
Pros: "Seats were comfortable and it was nice to have trays"
Cons: "The blonde woman doing all the announcements was rude"
Pros: "I like the cheap price of the ticket, Spirit charges for each bag. We paid over$200 in luggage fees! Then they charged us for $3 for a can of soda! Never again."
Cons: "I like the cheap price of the ticket, Spirit charges for each bag. We paid over$200 in luggage fees! Then they charged us for $3 for a can of soda! Never again."
Pros: "Boarding was efficient Price was reasonable Flight boarded and landed on time"
Cons: "Leg room was tight Wish the people at the gate were a little more friendly"
Pros: "Friendly funny staff . No issues!"
Pros: "Great price...decent comfort... left on time and arrived 30 min early. No snacks/wake up meant a good relaxing flight with a nap."
Cons: "Delayed, on take off. Long time getting luggage after flight. Everything cost money even water."
Pros: "On time"
Cons: "I'm only 5'6" and my knees were jammed into the seat in front of me... wildly uncomfortable."
Cons: "I find this company to be a con .. when I pay $54 for a flight, only to get to the gate and told I need to pay $57 to carry on my luggage, it feels like I'm being hustled by a street merchant. Its unfair, it doesn't seem ethical, and I'll never fly them again. SO cheap, that they pulled this tactic, and its a shame Kayak does business with them, gives you a bad name as well. Honesty is everything, this company is an F-"
Pros: "Quick boarding"
Cons: "$55 for carry-on, $4 for snack, no entertainment, no Internet, no reclining seats"
Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."
Pros: "WOW! Super impressed with the staff. I hadn't flown spirit in years because I had such bad memories about the spirit credit card (false promises) and bad experiences with the staff. But EVERY spirit person was great. From check in, to the flight attendants, to pilots, to people at the boarding gate… really great team now in 2016"
Cons: "Those seats NEED to recline. You have to fix this on your planes. I couldn't sleep I was so uncomfortable and I can usually always sleep…. Pleaseeee recline those joints"
Cons: "Flights were near on time but seats are very uncomfortable. Flight attendants in their own world and talking together since they had nothing much to do. Will not book a spirit flight again. Will go with the comfort of Jet Blue."
Cons: "I disliked the fact that the plane took off after the designated takeoff time. When I brought up the fact that I would definitely miss my connecting flight in Florida I was assured that if that was the case I would be provided with accommodation if I had to stay overnight."
Cons: "The flight was delayed and no one notified us at the gate or gave us an update The flight attendants were extremely rude she kicked my bag under the seat because it wouldn't fit"
Cons: "Surprise bag fees higher than advertised online. The whole process is obviously designed to price gouge. The flight ran out of all whiskey and scotch less than two hours in."
Pros: "It flew me from Boston to Florida."
Cons: "The seats don't recline. Everything is an upsell on Spirit including checking in ($18!). It wouldn't surprise me if they put bill acceptor at the bathroom door to pay $3 a flush. If you are over 5 feet 10" this will be the most uncomfortable plane ride of your life so beware the cheap flight price."
Cons: "The constant commentary from the pilot and crew over the loudspeaker- we were told about 10 times that we would be 5 minutes late, then 5 minutes early, then late, then early. I'd prefer some peace and quiet. Commercials over the loudspeaker for Spirit credit cards? Ads for a strip club in Vegas on the walls of the airplane? These made for a very unpleasant trip. Also, making customers pay for water on the plane is ridiculous. The whole pay for each and every item that most people take for granted on other lines actually makes Spirit cost as much as another airline, so it's not actually a "budget" line. Also, I was not informed I would have to pay $40 for a carry on until check in. I will not fly Spirit again."
Cons: "Service was poor I felt like I was in a three card Monty rip off. I will never again use your services please refrain from any attempt at communication. I deal with hundreds of people a month I will make sure that I discourage any one dealing with your inadequate overpriced inconvenient and embarrassing services. I honestly feel that a refund is in order. Lawrence P."
Pros: "The crew members were very pleasant."
Cons: "Unfair and deceptive trade practice: I bought my airline ticket from a third party (Kayak.com), so it wasn’t until I went on the Spirit Airline website to do the online check-in that I saw that I would have to pay to bring on a carry on bag. When I called Spirit Airlines customer service, they kept stating that I had to pay to bring on a carry on bag because I had only paid for the ticket to ride on the plane. However, the plane ticket was only about $40 less that the next lowest ticket price and it was going to cost me $90 to carry a bag on both flights. Unacceptable! Overcrowded flights: The seats are closer together on Spirit flights than I’ve seen on any other airline, and I travel often. Matter of fact, the seats are so close together that they don’t even recline…there’s NO room to recline! Since I couldn’t recline, when I fell asleep my head kept rolling forward and waking me up. This happened on the departing and returning flight. It was awful. No electronic tickets: I’ve been using electronic tickets to travel for awhile now, so I automatically created a screenshot of the ticket for the Spirit flights. It wasn’t until I made it through security check line that the agent told me I had to got to the Spirit Airline counter and get a printed ticket. Only Spirit Airlines and possibly one other airline don’t allow electronic tickets. It’s a simple thing to provide to Spirit Airline customers to make the flying process easier, but Spirit Airlines doesn’t provide them. You pay for EVERYTHING: Spirit airlines doesn’t allow customers to bring on a free carry on, they charge for all seats selected, sodas are only available for a fee, and they even charge if you go to the counter to speak with an agent. It’s preposterous! BOTTOM LINE: Spirit Airlines makes it seem as though they are saving customers money by making them pay for only the things they use, but it’s just not so. Spirit Airlines nickel and dime customers and end up making a lot of in the end. They know charging for carry on items will deter people from bringing luggage onto the plane; therefore, they actually save money because the plane is lighter and uses less fuel. They say that the ticket price is so much cheaper than other airlines, but when you figure in the cost of carry on baggage, price for seats that provide the same leg room as other airlines as part of the original ticket price, and money customers have to pay if they need agent assistance, it’s a sham. I will NEVER fly with Spirit Airlines again."
Pros: "Sat on the tarmac for an hour before leaving. Stewardesses yelled at every person waiting to use the bathroom for congregating in the aisle (including a pregnant woman and a lady with a screaming toddler). Seats were very narrow, didn't recline, and were impressively uncomfortable even for airline seats."
Cons: "Bad service, extra fees, and poor quality. It would surprise me if this company started charging to use the restroom."
Pros: "Very long and not very comfortable flight"
Pros: "Sat in the front rows, the 'Faux'-st class seats. Worth the $55."
Cons: "Because Kayak is a 3rd party the fees associated with Spirit are not clear when purchasing the tickets, nor is any related information provided in subsequent emails."
Pros: "Quick boarding/exit upon arrival."
Cons: "Poor communication, delays on same trip, Spirit staff failing to accommodate connecting flight even after verifying they would take care of everything since airline was responsible for extreme delay. No notification given that there would be no connecting flight."
Cons: "They canceled the final leg of my flight to Oakland and had no comparable solutions to get me home within 12 hours. Now they're only offering me a $70 refund when I had to pay $300+ to actually get home for my 2yr old nephew's funeral. never flying spirit again. They could have been finding alternatives for me before I landed since it was canceled for mechanical issues."
Cons: "The whole day sucked. My flight was delayed several times. After calling them while at home to see what they were going to do for me missing my connecting flight, the man who was very hard to understand and don't give me a chance to say a word told me I would have to wait until I was at the airport to ask one of the representatives. I waited over an hour in line just to get to the check-in counter when I was then rudely rushed to make a decision regarding what I want to do since the delay caused me to miss my connecting flight to Portland. They told me they wouldn't compensate me for a hotel, transportation, or food during the 22 hour period I would have to wait in Las Vegas because it was out of their control. The seat didn't recline. The tray table is about a quarter of the size of a normal one."
Pros: "Literally the only good thing about my experience was that the flight attendants were excellent."
Cons: "They trick you into thinking the fare is cheap, but they nickle and dime you. One 50lb bag and one carry on and a purse cost me $137 to check. Yes, that's right, they charge your for a CARRY ON and their bag weight limit is 40lbs! If your flight gets delayed and you miss a connection it will likely be days later (4 days in my experience ) before they can fly you home and they will fight you on any sort of refund or compensation."
Cons: "Missed my initial flight and never made it to detroit"
Cons: "THEY SUCK"
Pros: "Big front seats are worth the price, especially as compared to the standard seating."
Cons: "The flight was delayed three hours due to a mechanical issue. That happens. but they re-booked my connection without asking me whether I wanted to wait and see if I could make it (the connection looked like it would leave an hour before the new arrival time when they re-booked me). The connection ended up being delayed, and the door was still open when I was at the connecting gate. I asked both at the gate before my first flight and at the gate at my connection whether I could possibly get on my connection still, and was refused both times. Instead I had to stay overnight, get four hours' sleep, and return to the airport in the morning for the re-booked flight. Also, before the first flight, one passenger was a bit rude to a crew member. The crew member responded by getting in the passenger's face, demanding an apology, and then summoned the police to remove the passenger from the flight. While the passenger also had some fault in the matter, the situation could have been resolved in a much more professional and less drastic way."
Pros: "And the next flight was four days later"
Cons: "over 4 hour delay, no other flights in airport delayed"
Cons: "no Wifi, excessive baggage fees, no food"
Pros: "The crew was great. Very nice and available."
Cons: "We boarded late but we're assured we'd be boarding fast to get us going quickly. But no. We sat on the runway for an hour and a half. Seats were cramped but that was almost expected. Our connecting flight was delayed leaving but we didn't make it in time and had to spend the night in Vegas. Also the cab didn't take my voucher because there was no writing on it so I had to pay $30 for a ride back to the airport in the morning."
Pros: "Friendly enough staff"
Cons: "$150 in fees to carry one bag apiece Ridiculously little legroom if you don't purchase more"
Pros: "The flight was smooth"
Cons: "The plain was dirty there was trash in my seat on the way back"
Pros: "We made it to our destination"
Cons: "Extra charges for EVERYTHING carry on bag -- $36 you want a seat -- $10 to $55 -you can let them "pick" seats for you but no guarantees you will be put together with your young children. ...Oh yeah and the fees increase as you get closer to the flight date. Costs go up to $100 / bag (minimum charge) if you do it at the checkin counter. I honestly don't mind the À la carte service but i should be stated very clearly at the time of purchase. By the time I purchased everything I could have had much better service from another carrier for less money."
Cons: "Flights were delayed. Spirit lost our luggage after they forced us to pay over $100.00 for baggage expenses. My bride and I had medications, gifts and clothes needed for this holiday trip, Since this incident, we had to cancel plans and spend additional money, This is completely unacceptable. We will be looking into filing complaints with the federal trade commission, the attorney general, better business bureau to name a few.Flights were delayed. Spirit lost our luggage after they forced us to pay over $100.00 for baggage expenses. My bride and I had medications, gifts and clothes needed for this holiday trip, Since this incident, we had to cancel plans and spend additional money, This is completely unacceptable. We will be looking into filing complaints with the federal trade commission, the attorney general, better business bureau to name a few."
Cons: "Both of my flights were delayed. Neither flight updated the departure time but instead left everyone waiting at the gate without any information about what was happening. The spirit staff we're rude and didn't seem to care for their guests concerns. My connecting flight in Atlanta didn't have the accurate gate listed on the airport's departing flight screen. To top things off my luggage was lost and I haven't received it yet. I will not be flying with spirit again, and I'm terrified to see what is in store for my flight home."
Pros: "All staff were terrific!. Flight on time. Luggage speedy."
Cons: "I hate that the crew makes fun of themselves for being an airline that charges for everything; that's not endearing, it just pisses people off more about the charges that come left and right. Honestly the worst airline I've ever flown with."
Cons: "They charged $50.00 for one small bag to check in and they lost it. All my belonging is in that bag for this trip. What am I going to do now?"