Pros: "Crew was very attentive. Plane was clean."
Cons: "Bigger water bottles?"
Pros: "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
Pros: "Great seat, cabin crew was fine."
Cons: "Too much confusion trying to just find a shower in the lounge"
Cons: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."
Pros: "So cramped. Very uncomfortable flight."
Cons: "No smiling faces of flight attendants. Service was mediocre; food same"
Pros: "Was spacious due to flight being in the middle of the week and tasty food."
Cons: "Wish there were food. Was hungry after long flight."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pros: "Excellent food. Lots of food, drinks. Comfortable plane."
Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."
Pros: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Pros: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Cons: "The movies were not the first run ones."
Pros: "Not many passengers so that I had empty seats and could lay down."
Cons: "Tv stopped working suddenly."
Pros: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Pros: "Same as above"
Pros: "The courtesy and professionalism is a 10."
Cons: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Pros: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Pros: "The friendliness of the crew and the comfort of the seat + size of the screen"
Cons: "Possibly more food options could of been better, only had western or Japanese option"
Pros: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
Cons: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
Pros: "Excellent service. Flight attendants are consistantly helpful and friendly."
Pros: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Pros: "Always on time"
Cons: "No clue when it's boarding time and no announcement"
Pros: "on time and excellent service"
Cons: "a bumpy ride compared to our flight from NY to Japan"
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Pros: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Cons: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Pros: "Finally arriving"
Cons: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Pros: "Service was excellent."
Cons: "Seat felt stiff but felt well rested after flight"
Cons: "too little legroom seating is designed shorter legged Japanese"
Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."
Pros: "I loved the crew, for the most part the food, and the large screen to."
Cons: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
Pros: "Service was excellent - Flight attendants were friendly and professional."
Pros: "Most courteous check in. Boarding was a breeze. Great in flight service and lunch. I always look forward to a flight on JAL."
Pros: "Attention given to each passenger by flight crew."
Pros: "The crew's attention to detail, service."
Cons: "Sort of bumpy flight."
Pros: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
Pros: "The flight was smooth boarding and sailing with excellent service."
Pros: "Plane service was good, comfortable, punctual and ahead of schedule"
Cons: "Food was ok,"
Pros: "Everything was excellent. I always trust JAL to give me a comfortable flight. Food and drinks were given out very often and the attendants were very kind. I kept myself entertained with the in-flight movies for most of the trip, they have quite a library to choose from. Thank you for making my long trip easy!"
Pros: "Love the service and people"
Pros: "Upgrade to premium was amazing. Crew was perfect"
Pros: "Baggage drop and checkin was a breeze"
Pros: "Fantastic crew. Very helpful"
Pros: "Crew was great, and I like having a plug for my laptop."
Cons: "WiFi at 6.50$ and hour is ridiculous. That should be the price for the whole flight or free (obviously heading that way)."
Cons: "Really old plane. Not well cleaned. Bring sanitary wipes for seat and tray tables. But cabin crew is top notch."
Pros: "The crew was excellent and boarding was a cinch. I volunteered to check in my girlfriend and I's bags and the process was very easy."
Cons: "Compared to other airlines, I think their food and beverage service was a little lacking."
Pros: "Food was amazing."
Cons: "The flight delay was annoying"
Pros: "They allowed passengers with little children Board first, unlike the trip from LAX to Boston we had to wait until our class even we traveled with 3 little children"
Cons: "Let passengers with special needs board first, and announce baggage claim carousel number before entering the gate"
Cons: "If we were able to get some real food and real answers when our flight was delayed for 5 hours. We got pretzels and cookies and that was it even though all the resteraunts in the airport had closed so we had no other options! We also kept getting told the fix would happen soon and it took 5 hours."
Cons: "Bathrooms were not maintained during duration of flight. With airlines like Delta and JetBlue stepping up their in-flight service Alaska needs to get with the program. I think everyone and their mothers we're in boarding group C but yet no one was in A...make it more dispersed."
Cons: "Alaska airlines is a consistent let down. This was the LAST time I will ever fly them. A 9 hour delay because their captain called out 1 hour before the flight. They did NOTHING to compensate the entire plane, made ppl leave back into a city with their bags, no food, etc. The gate agents handling it could've cared less and told people to call and complain it wasnt their problem. The service was horrible from top to bottom and cost people their entire day. Many missedevents, connecting flights and Alaska all the while didnt even comp a coffee to people theyd stranded from 6am to 6pm ,"
Pros: "Flight crew was wonderful."
Cons: "They ran out of cups......"
Cons: "lack of Cleanliness, one crew member was rude and pushy (not to me but in her tone and to others),"
Pros: "Friendly crew, clean plane"
Cons: "Go go Wi-Fi was terrible...spotty service for about 20 minutes, but ultimately the crew just shut off the Wi-Fi. Ran out of food 1 hour into the 5 hour flight. were they not expecting a full flight?"
Pros: "Virgin plane, flight crew great"
Cons: "No headphones, no snacks. Tray tables not clean."
Pros: "Liked the boarding process by rows...old school. No Group nonsense."
Cons: "Need more food options for long flights."
Pros: "I arrived - finally (though stuck on the runway at SFO as I write this)"
Cons: "Crowded, chaotic boarding area & process at Boston Logan. Checked in seats manually since systems apparently down. An hour delayed (on takeoff) for no apparent reason and delayed waiting for gate on arrival. Seems to happen regularly with Alaska but not JetBlue Broken restroom - should have at the very least let coach customers use First Class restroom rather than get by with one Broken wifi - none the entire flight Limited food which ran out quickly Flight attendants trying but seem harried and confused and not very attentive"
Pros: "On time, quick boarding, overhead bins are easy to get bags into."
Cons: "Logan airport requires that you leave the secure area and change terminals and go through security again to get to other airlines (so does Vancouver BC). This is very inconvenient and unexpected too and adds a huge time element that you have no idea is happening. Avoid it for any transfers."
Cons: "Uncomfortable seats Seats changed within 24 hours of departure and then changed again to no seats."
Pros: "Security check took literally 30 seconds. Boarding was very quick. Flight was delayed due to weather and it arrived at my destination before schedule."
Cons: "No complaints, flight was great!"
Pros: "The free WiFi and selection of movies were good despite not having TVs at every seat. The one in flight dish was good."
Cons: "I paid for a seat that I couldn’t sit in because they moved a woman with two cats next to me and I’m allergic. No one checked if I was okay with it. When I said something, I was moved from my seat instead of the woman with the cats. I was uncomfortable for majority of the trip. I travel often and I have never had to deal with my pet allergies. I won’t be flying with Alaska after this trip."
Pros: "I like the amount of seating and storage space Alaska provides; it seems more abundant than competitors. Also, the staff was kind and concise; that can really make a difference on a long flight. Great Job!"
Pros: "Arrived about a half hour early"
Pros: "Alaska Airlines is the best domestic Airline. However their terminal in Boston leaves a lot to be desired. The ticket agents are not Alaska employees it seems and they don't quite know how to work their computers. The gate area has no restaurants and is extremely disappointing."
Cons: ".The ticket agents are not Alaska employees it seems and they don't quite know how to work their computers. The gate area has no restaurants and is extremely disappointing."
Pros: "The crew was very friendly"
Cons: "Delay that could have been quickly resolved if the crew and mechanics communicated to each other"
Pros: "That we were in the air"
Cons: "That I waited 3.5 hours bc of a delay when I could have been with loved ones not stressing about my flight. Also, how long it took to notify customers. I love Alaska Airlines, but it's the little things that set you apart. Don't lose them!"
Pros: "Timeliness, clean plane and nice attendants"
Cons: "No complaints here!"
Pros: "First class upgrade"
Pros: "Awesome crew"
Cons: "First class lunch time flight and they gave us "snacks" cold veggies and a dip!!"
Pros: "I liked how the airline boards general seating from the back to the front! It makes walking through the isle much easier and there was room in the overhead bin for my carry-on."
Cons: "I really can't think of anything."
Pros: "First time to Cabo Mexico - this flight was like a party bus! The crowd was bit young and loud but the crew handled them well. Everyone had a good time on the way there!"
Pros: "Everything was on time, nice plane, good service"
Pros: "Good temperature, got a full can of soda which I like! More legroom than my United Airlines return flight."
Cons: "No setback entertainment OR drop down shared screens for movies during the 6hr flight from Boston to Seattle."
Pros: "This was my first flight, and everything went off uneventfully. Thank goodness. The staff was friendly and helpful. The boarding process was smooth, and the seats in coach were comfortable for my XXXL behind! Very enjoyable, bucket list experience."
Pros: "It's a non-stop flight to Cabo San Lucas (SJD or MMSD to be more accurate) from KSJC. Little in terms of weather disturbances but be prepared to be created by the heat if you're landing during the summer!"
Cons: "No jetway so you're walking from a plane across the tarmac."
Cons: "Was not told about renting device when my iPad device woluld not work. I would have paid if someone told me that renting was an option. I was told sorry " you r old school". REALLY.......?????? I was ready to sign up for Alaska airlines credit card, sine my previous trips have been great. For such a long trip a little entertainment would have been nicw"
Pros: "Crew was nice, food was good although we had to buy it. Got one free drink because of delay."
Cons: ".My flight was cancelled in Boston and according to the gate agent it is their policy to not give an explanation. Travelers already tired and anxious about flying this only compounds the problem.They did get me a hotel room,but only issue meal vouchers one at a time. Alaska's ticketing and check in area is only manned for a short time and not on the weekend. Talk abourt a "Catch-22" I would rather have my money back than a flight voucher. I would only use Alaska if it was the only option."
Cons: "That I can not smoke inside Secure inside of airport security almost missed my flight because I have to go to the street to smoke and then back though tsa"
Pros: "The crew was very accommodating"
Cons: "Arriving so late and all the delays"
Pros: "I was late to checking-in the attendant called the boarding door and they gave away my seat but found another one for me and got me home on time"
Cons: "Everything worst flight experience EVER!!"
Cons: "Seats are a little short for a tall person, long legs, even in the emergency exit aisle. Pan of the seat could be longer for more comfort on long flights."
Pros: "Crew was great!"
Cons: "If JetBlue can provide complimentary TV and music I don't see why Alaska can't do the same."
Pros: "I love the the USB plugs at every seat. It came I handy when I needed to charge my phone"
Cons: "I didn't like the lack of snack options. There was a small complementary snack and there was one one option to purchase."
Pros: "Very attentive staff, it seems like they were constantly walking the aisle to ask if anyone needed anything"
Cons: "The captains were late because they had to be off for ten hours, so that got us in the air late"
Pros: "Nice crew."
Cons: "A 5 1/2 flight and just a tiny bag of pretzels. Bring back meals to flights, with NO extra charge up front or on flight. Planes with tv's built into seats are better. On cross-country trips, movies should be free as well as WiFi. These extra charges are proposterous."
Pros: "The staff was great, the food choices were good too. I like healthy food choices."
Cons: "The in flight entertainment is $10 on top of the $50 I spent on checking my bags. With Other airlines, Both were included at no extra cost."
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "MINT CLASS is amazing"
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Seats ok. Crew was great!"
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "Crew was very nice."
Cons: "Tv did not work on a 4 hour 40 minute flight."
Pros: "Smooth ride great service"
Pros: "Crew was nice. legroom seemed a little better than other domestic flights."
Cons: "You have to pay extra to sit in the exit row and there was no one in the entire row. Isn’t that a safery issue? Also, what really made me mad, instead of printing our boarding passes at the kiosk we went to a person (husbend had questions about Precheck) and she made us buy return tickets right then, on JetBlue. We had not decided on our return and wanted to leave it open. Can she do that? If not, I would like my money back."
Cons: "There was a 1 1/2 hour delay in taking off."
Pros: "Boarding was great and on-time. Flight took a bit longer due to the weather."
Cons: "Couldn't understand any of the in-flight announcements. My in-flight entertainment didn't work right."
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Pros: "Jet Blue know how to make everything right"
Pros: "Very smooth ride, only a little bit of turbulence here and there but nothing to write home about. Crew was also extremely professional and friendly. For my first time flying solo, they were amazing."
Cons: "Entertainment was lacking. My entire row couldn't change the channels at all so we were stuck watching the same movie on repeat. Couldn't even get to the map to see how the flight was progressing. WiFi also kept going in and out every 3-5 minutes. Knew this was to be expected over Canadian airspace, but the rest of the time was unbelievable."
Pros: "The crew members were great- really friendly and accommodating."
Cons: "Turbulence. But like... nobody can make that stop so basically it was perfect"
Pros: "On-time departures ....love it!!!"
Cons: "Made it to my destination 2 hours later."
Cons: "Luggage claim was not correct. We were given wrong carrousel number. Our luggage was at carrousel #6, but we were directed toward carrousel #2, even the help desk person was saying “luggage would come to carrousel 2”. It was a big hassle. Fortunately, my next connecting flight is after 6 hours."
Pros: "while I did not partake my seat mate was using the internet to a play a game on his phone. He invited me to join so his use of the internet made the short flight ok."
Pros: "On time, ease of boarding, airline friendly staff"
Pros: "Very good flight, Love the size of plane and the comfortable seat, the TV's on the back of the seats were great."
Pros: "Food, music, weather"
Cons: "The people always asking you to buy things on the street they were annoying"
Pros: "Our flight left when many more did not."
Cons: "It was 2 hours late during the snow hurricanes Boston had. Not bad. Good really"
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "great flight attendants"
Cons: "very warm in on the plane"
Pros: "Everything was terrific...on time and a very smooth experience including the flight! Thank you!"
Pros: "Seats were comfortable (an Airbus A320). Entertainment system adequate. Smooth flight."
Cons: "Two dogs in cabin. They were mostly well behaved. A group of six children loosely supervised by a couple of adults. The children were allowed to wreak havoc on the center section of the plane's cabin."
Pros: "TV sets JetBlue apart - except when it doesn't work. Snack choices are bad."
Cons: "No TV; plane was not clean - smelled like the toilet overflowed. And this was the first flight of the day - the plane was parked at the gate for over an hour prior to boarding."
Cons: "The flight gate was changed last minute--only one or two announcements."
Pros: "Direct flight from Boston to Pittsburgh, leg room, friendly staff."
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "Flight was on time. Seats very confortable and spacious. Attendants attentive and discrete. No hidden costs."
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Cons: "Our tvs were broken"
Pros: "Changed to 3 hour earlier flight WITHOUT extra "change fee". It was FREE !! Enjoyed in flight TV with FREE drinks and snacks. As United goes backwards in customer service and costs, JetBlue leaps forward. Good work JetBlue."
Cons: "More options in snack boxes and/or food items"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Cons: "The flight attendants were fantastic!"
Pros: "Well organized and easy to check in."
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Cons: "No mechanical failures or delays would be nice"
Pros: "Was boarded promptly"
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "this is the airline"
Cons: "Better allergy aware food."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Pros: "I love ice cream and chocolate"
Cons: "Healthy vegetarian meal choice"
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Overall, flight was great."
Cons: "The couple next to me were a little on the plus size. A little tight for my flight. But I was ok"
Pros: "wonderfu crew... very helpul`"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Flight was horrible"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Cons: "insufficient overhead luggage space"
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "It was a great flight."
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Pros: "the service in general very nice"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Cons: "Reservation. Checkin. Seating. Flight."
Pros: "Copa was convenient and easy. Very easy boarding process and I appreciated the day flight."
Cons: "This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors."
Pros: "Shout out to Ricardo as my new favorite flight attendant."
Cons: "Food and entertainment"
Pros: "Better entertaining sistem"
Cons: "Crew wasn’t very serviceful"
Pros: "Flights times were perfectly timed. Everything was on time and all my luggage arrived."
Cons: "Entertainment!! 2 flights of 8hrs without so much as a common TV, Wifi or even just an outlet for us to use on the plane was miserable! They had a TV for every 4 rows (those very old ones) and for the second plane they played one movie, and about 1:30 hrs of series (TV show Friends). So bored!!"
Cons: "everything was good!"
Cons: "The entertainment was quite good, but then it started repeating the same episodes that had already been played. The shows played were very good, but it would have been nice if there were more new episodes."
Cons: "No communication whatsoever, flight was canceled and had to wait 14 hours for the next flight p"
Pros: "The crew was amazing! Excellent attention. Very comfortable seats."
Pros: "Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!"
Cons: "One of my best travel experiences!"
Pros: "Fast boarding and take off, pleasant crew"
Cons: "We traveled with 16 months old toddler. When checking in online I requested kids meal under our reservation. So, I got kids meal but there was no food for me. If I didn’t request child’s meal, I would get my dinner, but my child would be hungry. It was ok, we shared, but later I asked for whole milk for my son, but they didn’t have it. I am glad I had some toddler formula with us, otherwise I don’t know what we would do. It was a 16 hour travel with one stop and they had no milk on both airplanes. I never write anything bad ever but I think the airline should reconsider kids services. There should have been milk and separate tray for child to eat."
Cons: "There was a prolonged delay on arrival in Panama, as the gate was apparently in use. They set up stairs (on the runway?) and they transported us by bus to the airport. On the connecting flight to Guatemala, they began boarding an hour before departure, only to wait on a bus to be taken to the aircraft. Apparently the airline doesn't only double book seats on flights, but on Gates on arrival and departure as well? Aside from this particular gripe, the crews were pleasant and the airfare was a relative bargain, so all in all not a bad option IMO."
Cons: "Panama no tiene free wi-fi"
Pros: "Food (business class) was good"
Cons: "Entertainment was lacking. It’s an old plane with awful seats. They keep the cabin temperature like a sauna."
Pros: "Upgrade was great"
Cons: "Did not get the upgrade for my second flight"
Pros: "Staff was friendly Two meals were served and two choices were offered. Wine and alcohol were free. We each checked a bag with no extra fees. Flight to Panama was comfortable."
Cons: "Flight from Panama was a smaller plane with not much leg room. No real options for entertainment and the sound was not good."
Pros: "I liked everything about this fight"
Cons: "I did not like the fact that it was a a 6 hour flight lol"
Pros: "Free hot food, nice flight attendants, free alcoholic drink"
Cons: "No tv on head rest, no WiFi!!!"
Pros: "Boarding went smoothly. I was "upgraded" to exit row at the counter without asking, so the extra legroom was appreciated. Counter personnel and air crew were uniformly pleasant and helpful. The COPA manager in Boston pitched in during the busy check-in time and was very supportive of his staff."
Cons: "Food was mediocre quality, though cold things were cold and hot things hot."
Cons: "A Lot of people drinking alcohol in rear cabin, the crew was giving alcohol and a lot of kids were present in the aircraft"
Pros: "Nol charges for alcohol on the plane ride. Food was great"
Cons: "Lack of como from Pilot. In Panama the lack of English speaking personnel."
Pros: "The crew were very pleasant"
Cons: "No comfort, very narrow seats"
Pros: "On time!"
Cons: "It is super expensibe trying to change the date fly"
Pros: "Courtesy, timing, comfort."
Cons: "The food. It was a bit heavy."
Cons: "This is not a negative more just informative. There is no entertainment."
Pros: "A lot of leg room compared to other flights. The flight attendants were very nice and attentive. We were well fed and hydrated. When we missed our connecting flight due to weather the airline had everything figured out before we even landed. It was very organized and they apologized for the inconvenience to us."
Pros: "Good flight. Friendly crew, left on time, arrived a few minutes early."
Pros: "The service on the counters and the planes were good."
Cons: "The delay. The ticket for lunch, due to the delay was no t enough to buy a decent menus in Panama. They offer to give the lunch tickets at noon time, and gav them at 2:30pm."
Pros: "Safe trip"
Cons: "Size of plan - very little room Sometimes the crew only spoke in Spanish when making announcements."
Cons: "In Panamá we had a horrible time trying to find out what gate the flight would be departing from. After finding the gate and wait for over an hour, we were told we needed to move. When I asked to what gate I was told “I don’t know it’s not my flight.” I found another gate and after waiting there were were told that the gate had been changed to the other end of the terminal. I was extremely frustrated with the lack of knowledge and assistance from the Copa workers."
Pros: "Airline was on time . Smooth takeoff and Landing Flight attendants very efficient Meal serve was good Airline let me Checked in luggage 6 hrs before fight (had a long layover from Panama to Guadalajara"
Cons: "I had personally taken an affordable trip with long layovers but this trip had given me the reality check of the layovers ... will I take it again? It is the issue of saving money or time"
Cons: "They were overselled and b9oked me in a flight next day! even thou there was a flight later the same day"
Pros: "Unlike North American Airlines, they do not charge you for every little thing. The electronics might not be as fancy, but the service and fellow travelers were a delight to be around. EXcellent flight, and saved my bacon when I lost the BF's wallet.!!!!! It was returned intact by a caring crew."
Cons: "That I had not thought of how tired I would be and how easy it was to forget my Spanish. My bad! Customs was pleasant and walked us right out the door."
Pros: "Friendly service"
Cons: "Food quality was poor"
Pros: "Non stop flight from Boston to Panama City. Baggage claim was quick, huge improvement from past experiences at this airport. Meal was included as well as drinks, and no carry or checked bag fees. Boarding was done quickly and efficiently."
Cons: "Will do web check in next time to avoid wait for check-in and bag drop. Bathroom condition got pretty bad mid-flight but that's not really the airlines fault as it was initially clean."
Pros: "Great flight and crew; great value."
Cons: "For a 5 hour international flight, it would be great to get a second movie or slightly longer entertainment. There is a captive audience and nothing to do, and it doesn't really cost you guys much! Thanks."
Pros: "Just your regular flight, but all on time, no frills, got me there."
Pros: "Enough space to stretch my legs. Crew was respectful"
Pros: "Customer service was great. On flight food was a great plus that other American based airlines refuse to serve."
Pros: "The flight was extremely affordable. Round trip to Ecuador was less than $400 which allowed my friends and I to travel for the 11 days for under $1000."
Cons: "The food is not great, but for a flight from Boston to Ecuador hat costs less than a flight from Boston to Seattle it is worth it."
Pros: "Not much to choose from leaving out of Boston but panama to Buenos Aires was better"
Cons: "The food quality and the entertainment was below average and"
Pros: "I liked the spacious seats and free food and drinks. I love that you get to check 2 bags for free for an international flight unlike other airlines and I did not have to pick up my checked baggage until my final destination."
Cons: "Small plane for a long distance flight. The food was horrible and there is no entertainment on board, so if you run out from battery, you will think about jumping off the plane. Worst airline for long flights."
Pros: "EXCELLENT ATTENTION"
Pros: "Good food for economy short haul flight"
Cons: "Very very very uncomfortable seat worst leg room imagined"