Comfortable aircraft, clean facilities and friendly staff.
I will never ever use this airline again!
Pros: "It was on time and everything went well"
Cons: "They could have offered more water"
Pros: "Crew was awesome, seat spacing comfort not so much."
Cons: "Need to have seat upright to use trays to eat on flight"
Cons: "Boarding process was disorganized and no announcement was made about paper boarding passes and not accepting electronic ones. The seats were very cramped"
Cons: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."
Pros: "Encouraged to take the pillows home they were nice"
Cons: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."
Pros: "loved the pillow and the blanket and the movie options"
Pros: "Overall was ok gor a very cheap flight considering it is not a lowcoster."
Cons: "Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight."
Cons: "Terrible terrible service in helping with a tight connecting flight, terrible"
Cons: "bumping and no coffee"
Cons: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"
Cons: "I am an Asian woman. After seeing the person who is a Caucasian man set next to me used the toile right in front of our seat twice during the flight, I went to use it. Just as I was entering the toilet a flight attendant yelled at me saying: "you can’t use this toilet. It’s for privileged people. You have to go to the end of the aircraft and use that one!" Then 10 minuets later another caucasian man seated behind me went to use the toilet right in front me without any problem."
Pros: "everything was fine. nothing specifically wrong or bad."
Cons: "had the same food the third time this week. they could do more"
Pros: "Great flight, friendly and helpful crew."
Cons: "Didn’t connect to entertainment didnt"
Cons: "Not getting new business configuration"
Pros: "overall good service; seats are full recline leaning type, which isn't the most comfortable solution, but ok."
Cons: "TAP connecting flight was three hours late"
Cons: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."
Cons: "Seats are very tight had more room on earlier jet blue flight"
Cons: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"
Cons: "Flight got canceled and delayed, staffs very mean and unprofessional"
Cons: "Business flat seats quite restrictive"
Pros: "The crew & cleanliness in general . On time ."
Cons: "What I don’t like in all modern flights in economy( not enough leg room) . I’m 5feet 8 and can hardly fit . I’m Not overweight. I can’t imagine what taller people must feel like."
Pros: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Cons: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"
Cons: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Pros: "The crew was very attentive and helpful"
Cons: "It was hot in the cabin. The lights were turned on and off without an announcement and without much time to sleep."
Pros: "Seats felt smaller than most international flights"
Cons: "Rock hard seats. Surly stewardess. Mediocre to poor food."
Pros: "There was great entertainment on the first flight"
Pros: "very rude empoyees at check in"
Pros: "Overall flight was smooth and crew seemed nice."
Cons: "Flight was delayed leaving Boston due to an ac problem. In the end they got it squared away but we sat on the plane for an hour at the gate with absolutely no air flow and it was pretty uncomfortable. Feel as though they should've come around and gave waters, etc to passengers. Also could have improved the selection of in flight entertainment, not many offerings"
Pros: "Comfortable seat"
Cons: "No lounge airside at Lisbon airport, no shops open that early in the morning"
Pros: "The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus."
Cons: "Airplane should have more bathrooms."
Pros: "Movie selection was good."
Cons: "Staff was rude and food was terrible."
Pros: "Everything was good"
Cons: "I enjoyed flying with tap"
Pros: "Free blanket, pillow, headphones, and wine! Flight was on time, no one weighed or measured carry on bags."
Cons: "Tight seats for an international flight!"
Cons: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Pros: "Good price. Fast, friendly crew."
Cons: "Incredibly tiny seats."
Pros: "Lots of leg room at no extra charge. The planes are new and very clean. The attendants were friendly and helpful. Food was acceptable."
Cons: "TAP can't process global entry at Logan international airport yet."
Cons: "Late arrival in Lisbon, missed our connecting flight to Munich."
Pros: "Once we were boarded, everything went fairly smoothly. The cabin staff are not rude, however they are just there to serve food and drinks, and are totally uninvolved and unwilling to enforce any rules."
Cons: "TAP is notorious for delaying departures, and both times I have flown with them, the flights have been delayed at least an hour. Their boarding procedure is also unorganized and often frustrating. The food is terrible. Don't eat the beef stew with Madeira sauce. It's like dog food."
Pros: "The food was good and the seats were very comfortable. The selection of moves was alright. The crew was very gracious despite all the problems with boarding."
Cons: "The boarding process could not have been worse. Both legs were delayed because of bag issues. One leg a significant portion of us had to get off the flight because there was not room for all the luggage. They made me a check my carry on bag because it was over small mediocre weight requirement even though lots of people had heavier bags. Then they LOST that bad for 2 days and it was a nightmare getting it back in another country. The second leg, a person whose bag was on board was unaccounted for, so we were delayed again."
Pros: "Flight was very good and comfortable."
Cons: "My luggage did not arrive to the final destination."
Pros: "Latency is a big problem with TAP. Had two flights and bothe were late with very unpleasant Result for me, missed next flight."
Pros: "the flight itself was great"
Cons: "the airport in Lisbon is really disorganized with few people to check all the passports, so it took a long time to get to the connecting flight."
Pros: "Good organized, friendly staff"
Pros: "Seats were spacious. TVs on the flight with lots of movies and TV shows. No delays, great service. Highly recommend it!"
Pros: "Nice new plane, lie flat beds, great value for the price"
Pros: "Wine and sparkling wine were better than anticipated, food was better than average;"
Cons: "I am pretty tall, so would have liked my legroom. Also, my luggage was lost, which is unusual. I had a 3h layover in LIS and did not expect luggage would be lost that easily."
Pros: "The airplane (A-330): the flight was very smooth, the entertainment system is top notch."
Cons: "Lisbon airport is a disaster. I almost missed my connection. Had to beg to be given priority, which was granted at the very last possible minute. Had to literally run to the gate."
Pros: "Crew was good. Seat was uncomfortable"
Cons: "Cushen worn out flat"
Pros: "Professional, friendly crew. Good food."
Cons: "No in flight entertainment - SATA app, WiFi did not work."
Pros: "Crew did the best they could"
Cons: "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"
Pros: "Clean plane and friendly crew. Excellent landing."
Cons: "No entertainment system. SATA internet did not work"
Cons: "Took off late missed my connecting flight and they lost my luggage and claim process is taking for ever"
Pros: "The flight was changed from 9:20pm to 4am. Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat."
Pros: "Tight seats, but freee wine makes up for it!"
Cons: "They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible"
Pros: "Nice crew"
Cons: "No entertainment. Or difficult to access."
Cons: "My brain new luggage was very badly damaged"
Pros: "Flight crew was very nice."
Cons: "Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well."
Pros: "Couldn’t drink it since I am pregnant, but free wine with dinner."
Cons: "Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room."
Pros: "All the expectations are met: on time, professional staff, average comfort, ok food."
Cons: "Rowdy older passengers"
Pros: "very friendly airline...thank you."
Pros: "The crew were very kind very professional"
Cons: "No entertainment at all"
Pros: "Nice crew, good food and free wine."
Cons: "Flight was delayed and they charge extra for seating next to each other."
Pros: "Everything was on time. Good flight."
Cons: "My seat was broken and would not stay in upright position. They took too long to serve dinner."
Cons: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Pros: "IT WAS ON TIME"
Cons: "PACKED IN LIKE SARDINES"
Cons: "Seats are too small"
Cons: "I think the through flight through Portugal should have been more transparent. Myself and many others did not know about this flight until arriving at the airport. Regarding entertainment, there was no movie or anything like this for the long flight."
Pros: "Service and the upgrade"
Pros: "Did not enjoy anything about this airline or flight. Everything is so backwards"
Cons: "Flights on Azores Airlines/SATA are always delayed. It is a shame that it is the only airline that flies to Terceira Island. They delay flights due to "operational issues" because they cannot get their stuff together. The crew was also unfriendly and while we were already 4 hours delayed one of the crew members (leader) had the audacity to tell her team "why are you guys in a hurrry for?" HELLO! We are already lady. Work harder and faster so we can make up some time. The food was disgusting and they barely give you anything to drink. Also, the planes are very old. Seats uncomfortable, no leg room, no TVs and stink."
Pros: "Everything was smooth and comfortable."
Cons: "There is no in- flight entertainment."
Pros: "Everything was easy!"
Cons: "Everything was fine thanks."
Pros: "Crew were lovely. Economy seats were pretty comfortable, with legroom. They allow one free checked item. Free food!"
Cons: "I ordered a vegan meal and got pasta with cheese. We were half an hour late taking off."
Cons: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."
Pros: "Crew was nice enough"
Cons: "Flight was delayed over 3 hours causing me to miss my connecting flight upon arrival in Lisbon. No in flight entertainment, only one meal served, no spot to plug in electronics, and the bathroom door was broken and didn't lock. I would suggest paying a little more for a better and more reliable airline."
Pros: "Crew members were O.K."
Cons: "- There are no more direct flights into Terceira (coming from the U.S.A.) which is ridiculous!!! - Both flights were delayed. The one from Boston to São Miguel was delayed 4 hours. The flight from São Miguel to Terceira was delayed in 30 minutes. - As if the delay wasn't enough, we had to return to gate as the plane prepared for takeoff because of technical problems. SATA (Azorean Airlines) international planes are too old..."
Cons: "Way too warm, uncomfortable seats, no entertainment"
Pros: "Not much"
Cons: "Never had such an uncomfortable flight! The temperature at my seat was far too hot- I and others were sweating constantly. Also I am 6' 3" but wouldn't recommend anyone over 6' fly this airline, at least not in the normal economy seats- I've never had the experience of being unable to move my legs due to the seat in front."
Cons: "Long delay, no apologies, uncomfortable all around"
Cons: "They sold me a flight jknowing it was delayed by more than 13 hours"
Pros: "The flight was on time!"
Cons: "Seating is ridiculously tight!"
Pros: "Free food and beer"
Cons: "3 hour delay and sizee of seats - SMALL pitch!"
Pros: "I liked the food and champagne :)"
Cons: "Didn't appreciate the fact that my flight was canceled and changed for a day later"
Cons: "They cancelled the flight a couple hours before ltake off, then changed the flight number and took off with all the people they bumped from the day before. What a scam, told us it was "operational issues'""
Cons: "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."
Cons: "Long delay not on time"
Pros: "The flight was delayed for 2 hours. The movie was horrible. No ones speakers worked. Serive was fine"
Pros: "Smooth ride. The pilot communicated well. Food/drinks were good. Airline stewards were polite."
Cons: "The boarding process was disorganized"
Cons: "Flight was cancelled"
Pros: "The flight crew was absolutely wonderful and very helpful with our 3-year-old son. He keeps asking to go on plane again because of how attentive they were and made his trip very enjoyable."
Cons: "No entertainment at all. The seats could have more recline as it was an overnight flight and nearly impossible to sleep. The trays for business class are so close that it is awkward and uncomfortable to use."
Pros: "serves wine for free."
Cons: "No entertainment, seats are extremely small and uncomfortable."
Pros: "1 booked flight and selected seats months ahead. On date of departure reseated in middle section though previously booked window seats. 2 after arriving in Portugal informed return flight was cancelled due to crew strike. Told we can wait in Portugal or rebook on new airline. You can't make this stuff up."
Pros: "It was a economical flight. The food was pretty good as well."
Cons: "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."
Pros: "Flight was on time. Staff was courteous."
Cons: "Food was average. No entertainment."
Pros: "Crew was attentive and it was a direct flight"
Cons: "There was very little room in the seats. It was terribly uncomfortable and made worse when the seat in front was declined"
Pros: "Price, friendly service"
Cons: "packed in like sardines"