Below of any European low cost carriers. No food available for purchase, which surprised everyone as this was a 3:40 flight.
Lounge poor. Food poor. Airline service just ok. Business class seat not comfortable.
The flight was generally comfortable. However, it was the smallest bathroom on a plane that I have ever seen.
Business class seats were harder than expected, and lie flat we're not very comfortable. Less expensive than other business class flights, and much better than flying economy. The crew was excellent, as was the food.
Boarding was slow and getting off the plane took a long time. The crew did not have enough water for the trip.
Boarding was a bit chaotic, planes were on the oldish side. Otherwise, very nice flight. Would fly them again.
Turkey slices for breakfast. What happened to eggs, bacon, and sausage? The TV shows could’ve been more comprehensive as well as the movies.
The in flight meal was absolutely delicious. One thing I noted was that the meals weren’t just prepackaged tv dinner style options but were actual prepared meals you could tell were cooked that day in a kitchen and individually packaged for the flight.
The flight took off two hours late. What was good was that I was getting an information on this earlier in the day. The lounge agent sent the passengers to the gate way too early. That was annoying. The food aboard was disgusting. The service aboard was okay. The seats were good. Overall, it's a very mediocre experience. Well, it's not a five-star airline and not one that aspires to be one. Comparing TAP Portugal to Iberia or Lufthansa, I'd rather see it as a three-star airline, even though it's website works much better than what Lufthansa has been trying to pull off for the past decade.
The plane was FABULOUS. The crew were wonderful and the food more than I expected.
The food was dry and tasteless. Boarding process was ridiculous. Lounge is Lisbon was of very poor quality. The website is nearly unusable. Customer service was challenging. This was my first transatlantic business class flight with TAP. There will not be another.
Boarding was delayed and very confusing at Ponta Delgada airport. We were moved from one gate to another, and it was super crowded with passengers. No food is provided on flights unless you want to pay for a sandwich and chips. There is no entertainment provided. On our incoming flight to the Azores, my luggage was lost and delayed until the next day. Also, I had paid online for an aisle seat upgrade and did not receive that seat. Trying to communicate with SATA/Azores Airline is very poor on their website and by phone.
The space between seats is so minimal that there was no way to get comfortable. I will not fly this airline again.
They charged us 100 Euro per bag on the return leg with no explanation.
Flight wasn’t full so got to stretch out and sleep.
Boarding was delayed. Then when we queued, it took us to another long line to stand in. Flight had 0 entertainment. Not even a magazine. But they had a free meal and it was good!
Reasonably comfortable. We were about an half an hour late. But no personal impact. Seats upfront have a good amount of recline, but do not lay down flat. Food and drink can be improved. There are no soft drinks available on the flights. Water, juices, and wines are provisioned.
This was a long flight - 6 hours - and nothing is truly comfortable for that long... but the flight crew was friendly and attentive. The airport in the Azores is small but we weren't there long enough to explore any amenities.
Flight was ok. Food on way there great a pork dish way back tuna and pasta was not good. Flight attendants were great. Wish they had more soda options like ginger ale seltzer water. Good experience overall. Worst part of trip was car rental Klass company car broke down we were on side of road late night 4 hours awful awful experience all they wanted was 500 euros for help to come absolutely horrible experience we were scared side of highway they offered zero help!
More space between seats and in bathroom. I don’t think there was any entertainment offered. If there was, I wasn’t aware.
Waited in line for hours just to get a boarding pass which would not print at the kiosk or load on my iPhone. Waiting again for about 45 minutes to get through passport control. Poorly managed airport. The flight and crew were great and the flight was very comfortable.
