First time in a Boeing 787 dreamliner, and first time I haven't needed lower back support to survive the flight. Flight was delayed a bit, but otherwise everything went very smoothly with no issues. I do dislike the fee to select or change seats, but that seems to be the norm now.
Pros: "It wasn’t full so we got a row to ourselves people were nice"
Cons: "TXL Airport is super slow with luggage."
Cons: "All airline seats are uncomfortable. It’s the nature of the beast."
Cons: "The crew barely came by, the seats were TINY and you have to pay for everything. It was really a bad experience"
Cons: "On the first flight the seat was not comfortable at all. On the second flight the seat was very good."
Cons: "The seats are narrow whereby you are overlapping shoulders with the next person. Good leg room for short people. Food/beverage service is limited for a transatlantic flight. Outside of coffee, tea, and water, all beverages are at a cost and there is no snack (i.e., pretzels, nuts)."
Pros: "Seats were comfortable and both flights were on time.....smooth rides!!"
Pros: "Every flight was on time as scheduled. Icelandic Air was great."
Pros: "My headline says it all. I am a regular user of Icelandair."
Cons: "I never like it when the person in front pushes bac their seat squishing me and putting the screen on the back of their seat too close to my face, but this is true of all sidelined. They should make seats unmovable, or make everyone lie back!!"
Cons: "The plane was late leaving Boston and again leaving Iceland. The seats were very uncomfortable on the first leg of the trip, and marginally better in the second leg."
Cons: "I didn't like being charged 95 dollars for my checked luggage with no prior knowledge that that was going to be the case. The website said one free checked piece, but apparently that didn't apply."
Cons: "One more toilet on the Lisbon Geneva flight would have been nice."
Pros: "The crew was very friendly and responsive and the flight left right on time."
Cons: "The food was not good and there was very little in way of tv entertainment."
Pros: "I liked that pillows, blankets and headphones were provided."
Cons: "Boarding was a cluster (mainly because the lines were unorganized)."
Cons: "Boarding process was disorganized and no announcement was made about paper boarding passes and not accepting electronic ones. The seats were very cramped"
Cons: "Watch out for the extra fees and restrictions. We booked a flight knowing that we weren’t allowed a free carryon. We didn’t know the cost for one checked bag was $120!"
Pros: "Crew was superb!! Very attentive and extremely willing to help people when called upon."
Cons: "Aircraft entertainment screens were not working at all at a lot of seats. Airbus 330-300 was dated and the cabin amenities were in disrepair. But overall the flight satisfied everything that was needed!"
Pros: "On time flight, good service"
Cons: "Long wait for deposit luggage . Food could be much better."
Pros: "loved the pillow and the blanket and the movie options"
Cons: "Terrible terrible service in helping with a tight connecting flight, terrible"
Cons: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"
Cons: "Kiwi booked only 15kg bags instead of the paid 20kg bag on my booking confirmation. We had to pay an extra 90 Euro. It ruined our morning."
Cons: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Cons: "The flight was delayed with very little information given by the crew. There was a 15 min delay getting off due to there being no airbridge and no information from the crew. There was very little legroom. The seat in front was broken and kept collapsing on my legs"
Pros: "Vueling is a horrendous company, delayed flights - very bad organisation"
Pros: "Flight delayed, staff provided no info and was generally nasty."
Pros: "The plane was newish, with comfy seats"
Cons: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Pros: "Leg space"
Cons: "Flight cancelled and replacement flight delayed, no offer of food or compensations"
Pros: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Cons: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
Pros: "The crew"
Cons: "If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing"
Pros: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Cons: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"