Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "MINT CLASS is amazing"
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "Seat fine. Crew fine. Good communication"
Cons: "I don’t like fees piled up fees. I’d rather pay once."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Seats ok. Crew was great!"
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "Crew was very nice."
Cons: "Tv did not work on a 4 hour 40 minute flight."
Pros: "Smooth ride great service"
Pros: "Crew was nice. legroom seemed a little better than other domestic flights."
Cons: "You have to pay extra to sit in the exit row and there was no one in the entire row. Isn’t that a safery issue? Also, what really made me mad, instead of printing our boarding passes at the kiosk we went to a person (husbend had questions about Precheck) and she made us buy return tickets right then, on JetBlue. We had not decided on our return and wanted to leave it open. Can she do that? If not, I would like my money back."
Cons: "There was a 1 1/2 hour delay in taking off."
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Pros: "Jet Blue know how to make everything right"
Pros: "Very smooth ride, only a little bit of turbulence here and there but nothing to write home about. Crew was also extremely professional and friendly. For my first time flying solo, they were amazing."
Cons: "Entertainment was lacking. My entire row couldn't change the channels at all so we were stuck watching the same movie on repeat. Couldn't even get to the map to see how the flight was progressing. WiFi also kept going in and out every 3-5 minutes. Knew this was to be expected over Canadian airspace, but the rest of the time was unbelievable."
Pros: "The crew members were great- really friendly and accommodating."
Cons: "Turbulence. But like... nobody can make that stop so basically it was perfect"
Pros: "On-time departures ....love it!!!"
Pros: "everything was good except that I didn’t like to pay for blanket"
Cons: "to pay for blanket"
Cons: "Made it to my destination 2 hours later."
Cons: "Luggage claim was not correct. We were given wrong carrousel number. Our luggage was at carrousel #6, but we were directed toward carrousel #2, even the help desk person was saying “luggage would come to carrousel 2”. It was a big hassle. Fortunately, my next connecting flight is after 6 hours."
Pros: "while I did not partake my seat mate was using the internet to a play a game on his phone. He invited me to join so his use of the internet made the short flight ok."
Pros: "On time, ease of boarding, airline friendly staff"
Pros: "Very good flight, Love the size of plane and the comfortable seat, the TV's on the back of the seats were great."
Pros: "Food, music, weather"
Cons: "The people always asking you to buy things on the street they were annoying"
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Cons: "Normally I love Jet Blue but we were delayed first for three hours. The only reason I even knew was because I asked someone if I was at the right gate because it didn't state it was a JetBlue gate anywhere. Then we were delayed two subsequent times for a maintenance issue and a gas issue. That didn't inspire any confidence whatsoever. We were also told we would be receiving a flight credit which I have yet to see."
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "great flight attendants"
Cons: "very warm in on the plane"
Pros: "Quick and on time"
Cons: "My seat did not go back, and sitting upright the entire flight was very comfortable. When I asked the fight attendant about the seat, he said seats do not go back forward of the exit row. Had I known this, I would not have booked my seat. This information was not made clear to me when I arranged the flight. I am looking to book another flight R/T from Boston to NYC and would appreciate compensation for this upcoming flight."
Pros: "Seats were comfortable (an Airbus A320). Entertainment system adequate. Smooth flight."
Cons: "Two dogs in cabin. They were mostly well behaved. A group of six children loosely supervised by a couple of adults. The children were allowed to wreak havoc on the center section of the plane's cabin."
Pros: "TV sets JetBlue apart - except when it doesn't work. Snack choices are bad."
Cons: "No TV; plane was not clean - smelled like the toilet overflowed. And this was the first flight of the day - the plane was parked at the gate for over an hour prior to boarding."
Cons: "The flight gate was changed last minute--only one or two announcements."
Pros: "Direct flight from Boston to Pittsburgh, leg room, friendly staff."
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "Flight was on time. Seats very confortable and spacious. Attendants attentive and discrete. No hidden costs."
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Cons: "Our tvs were broken"
We traveled in a small Cesna so there was no food or entertainment. The pilot was excellent enjoy being able to see the places we were flying above. It was an OK flight.
On time and very friendly.
Very smooth flight and landing. Pilot delivered his safety instruction in such a monotone that it wasn’t easily understandable. Words were said but he didn't communicate to us. If he was communicating to someone he cared about, he would have used inflection and other nuances of speaking. Virtually all emphasis was removed so it was just blah blah blah (really fast, like the end of a Pharma commercial)
Pros: "Quick flight. Friendly pilot"
Cons: "Perfect flight!"
Cons: "Boarded half hour late. No explanation. Pretty standard on Cape Air these days"
Pros: "The pilot was amazing"
Pros: "Amazing view"
Cons: "Warning about what to take from carry-on, since it wasn't available during flight"
Pros: "I had the opportunity to sit in the co-pilots seat! What an amazing experience.. Flight departed on time too."
Cons: "Nothing at all.."
Pros: "Pilot did a great job, flight was as smooth as glass for the 7 of us passengers!"
Pros: "Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard"
Cons: "Not much you can change on a puddle jumper"
Cons: "One minute into the Flight the Outside Wing Compartment Came unlatched and the Door To it was open about 9” enough that I was watching my Briefcase come close to flying off the plane. Passenger notified the Pilot and they Returned to STL to inspect the Compartment Latch."
Pros: "Fun flight to the cape. Awesome pilot"
Pros: "Reach early"
Cons: "No ac but it’s ok"
Cons: "My Pre TSA Check did not apply to flight"
Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"
Pros: "All except TSA check"
Cons: "TSA check for domestic flys"
Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."
Pros: "Good people quick flight"
Cons: "I'm a big guy and it's a really small plane."
Pros: "Being the co-pilot"
Pros: "Got a shuttle from the plane to my terminal at STL. Very convenient."
Cons: "Rather loud, but I don’t think there was much the airline could do about that. Maybe earplugs."
Pros: "Crew was pilot and helpful in explaining the situation to me."
Cons: "Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in."
Pros: "The View was spectacular. The plane was a little bit too smelly."
Cons: "The View was beautiful"
Pros: "The ease of changing flights."
Cons: "Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling."
Pros: "My first time on a such small plane and the ride and the landing were very smooth with great views!!"
Pros: "Hate crew diligently kept me informed of my bag connecting from my 45 minute late "on time" united flight."
Pros: "Still Stuck in Nantucket. Cape Air cancelled my flight and then didn't put me in another. I'm still stuck in Nantucket."
Pros: "The flight itself was nice"
Cons: "Being delayed and the process of dealing with the delays was a real headache"
Pros: "I sat in the copilot seat since plane was so small."
Cons: "Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare."
Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."
Pros: "I love the small planes and the overall friendliness of the pilot and the other employees - reservationists, ground crew, and others in the terminal. Once I landed in Nantucket, I had a 1 1/2 hour layover to Hyannis. When I went to check in with the reservationist, she asked if I wanted to get to Hyannis faster or if I had business on the island. I said I would like to get to Hyannis as quickly as I could, so she put me on the next flight which left within 15 minutes. After a long flight from LA to Boston, then to Nantucket, and then to Hyannis, it was nice to get home earlier than expected. I live on the Cape, and I love that I can fly into Hyannis. Then I only have a 25 minute ride home."
Cons: "No complaints"
Pros: "Flights across the east coast were delayed, luckily ours was only 15min late to take off."
Pros: "It was a brief, smooth, enjoyable flight."
Cons: "My checked suitcase weighing <30lbs. was not put on the plane because of a weight constraint (combined weight of passengers and their luggage). I collected my suitcase from the airport the next day. Of course, airplane safety is a must, but I saw others dealing with their luggage also having been "bumped". Traveling this way is unreliable and, for me, less than satisfactory."
Cons: "Too expensive. 399 for a 40 minute plane ride? Really?"
Pros: "Great pilots Flies where other airlines don't Quick check in"
Cons: "Booked a 8:30 AM flight VQS->SJU. At 10AM the night before received an email stating the flight "may have been cancelled." Called cape air, they confirmed cancellation but couldn't rebook me on another flight; went on their website and paid for another flight (10:04). The next morning for way of explanation told that "the plane broke." Got to the airport, initially the replacement flight was delayed till 10:30, then at 11:00 we were told that flight was also cancelled. Since we did not have a connecting flight we were placed at the end of the line. They did get us out later in the day, although i suppose because we were just squeezed in I was sitting in the back where I had to sit cross-legged as i only had about 4 inches of legroom. So 2 cancellations and poor communications on a round trip ticket = mediocre review. If I don't get my money back on the first flight I'll revise this to 1/5."
Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."
Pros: "Great service and quick flight from Lebanon to White Plains. Super convenient and the crew was very friendly."
Cons: "taking off almost an hour late for a 20-minute flight. poor planning re weight restrictions so that luggage for several passengers had to be put on a future flight. no information given re delay."
Pros: "But it came on the next flight to Rutland and was delivered to my house that evening."
Cons: "Due to weight issue we made it safely to Cuelbra but our bags did not. Hopefully they arrive today or we will be going 2 days without them. No fun"
Pros: "Good, efficient flight to Bar Harbor from Boston!"
Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"
Pros: "Great. But you have to not be scared of small planes. The plane only seats 8 people. You can high five the pilot."
Cons: "Very small. I'm 6'4" very tight fit"
Cons: "AIRPORT SHUT DOWN TO EARLY AND NO AVAILABLE CAR RENTAL WITH DEBIT CARD. I BECAME STUCK WITH USING TAXI CAB."
Pros: "Pilots, checking in and boarding process."
Pros: "*No security (skip TSA) *Private, intimate experience with just 6 other passengers (but without the luxury of a charter since the tiny plane has no amenities, entertainment, food, or even water)"
Cons: "*UNSAFE -- you better hope your pilot doesn't have a heart attack or seizure or even arm cramp mid-air as the shaky, ratchety little 8-seater doesn't have a second pilot. Airline unconcerned w/liability. *Pilot (Captain Darryl) was a jerk, which the ground crew warned us about - unlike Air Sunshine and Seaborne (which we flew to other islands during the same trip), he didn't allow you to take pictures w/your phone in airplane mode. *Price was much costlier than Seaborne and Air Sunshine flights; when I learned of competitors and tried to switch, no cancellation (even within a day of booking). *Customer service almost impossible to reach; long hold times, limited hours. *They commit consumer fraud by charging for carry-on luggage in addition to checked baggage without ever disclosing that prior to the flight (and the normal airline baggage policy doesn't apply). *With much better and cheaper options, NEVER fly this airline for your own safety, cost consciousness, and well-being."
Pros: "It's a small airport, and a small plane! So it's a pretty quick and easy scenario. The plane is small and loud, but it's a short flight over beautiful water and islands!"
Cons: "Small planes are loud! That's not going to change, but maybe bring earplugs to help! It was like being on a private Cessna!"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "It was on time,!!!"
Pros: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"
Pros: "The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice."
Cons: "I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!"
Cons: "Overall good business class trip."
Cons: "The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile."
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "Only snacks available at 5am"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "Good pilot/ crew to passenger interection. Great movie and entertainment selections."
Cons: "Turbulence but airline / pilot can't control that."
Pros: "Boarding was fairly quick, and improvement has been made with people waiting for their boarding group to be called from crowding the boarding line. The crew was friendly and accommodating."
Cons: "Several seat changes had to be made, but it all worked out."
Pros: "The crew were fine, not their fault for sure."
Cons: "5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun."
Pros: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."
Pros: "Early arrival, plane not crowded"
Cons: "Onboard wifi not working so no inflight entertainment"
Pros: "Quick boarding"
Cons: "Very cold."
Pros: "They let me sleep"
Cons: "Not enough food options"
Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Pros: "Early and easy"
Cons: "Was perfect"
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "Quick flight"
Cons: "Not a lot of snacks"
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "On time, kept informed."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Cons: "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
Pros: "Friendly attendants, plenty of coffee. Great service."
Cons: "We left late and then got stuck on the tarmac for almost 45 minutes upon returning."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "The flight was on time, so no issues with that."
Cons: "Checking-in at CDG was very inefficient, it took forever, even though it was automated. Having to put my own tags on my bag is not great, especially if they fall out. No personal screen for entertainment on a transatlantic flights? Really -it's 2017? Food was really bad - all packaged snacks."
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Cons: "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
Pros: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Cons: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Cons: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"
Pros: "We arrived safe."
Cons: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "the flight was on time coming and going"
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Cons: "Serving something substantial to eat would be nice."
Pros: "Great plane and crew"
Cons: "Flight was delayed twice"
Pros: "very friendly crew"
Cons: "the food"
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew."
Cons: "Still in Houston after spending the night. Flight from Boston to SFO WAS DELAYED SEVERAL TIMES and we would have missed our connection to HNL. So we were diverted to IAH, where we spent the night and will leave for HNL soon."
Cons: "Flight was delayed for an hour"
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Pros: "Not much although the small meal/snack was solid. Also they didn’t lose or kill any animals as far as know."
Cons: "WiFi did not work. Flight attendants didn’t really care. No way to watch TV unless you pay."
Pros: "For an extremely late gate arrival, United personnel were very accommodating."
Cons: "One flight attendant was more than curt and impatient when taking food orders. Cabin announcement told passengers to check menu in setback pocket. There was no menu. Attendant didn't offer one until another passenger who overheard conversation requested menu. As a frequent United traveler BOS > SFO, normally a 5-6 hour flight, attendants always seem to be rushing, brusque."
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Cons: "I was there on time but was told my travel information was not on found even though I had the email confirmation and I lost all the money I paid."
Pros: "I loved being in economy plus! The meal was a wonderful surprise and after my tv screen was reset, I enjoyed 2 movies. Nice staff and service."
Cons: "Having to go to the back of the plane for the bathroom."
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Cons: "Our plane was constantly moved around prior to boarding and it was 2 hours late."
Pros: "I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!"
Pros: "It appeared as though I would miss my connecting flight and then crew moved me to an empty seat by the door so I could get off to make my flight!"
Cons: "The plane was too cold!"
Cons: "Bumpy ride"
Cons: "The plane delay wasn't explained"
Pros: "Very polite clean nice great experience"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Pros: "The ground & flight crew was wonderful and accommodating"
Cons: "I wasn't allowed to bring in my carry-on luggage I was forced to check it in. We were told the compartments were fall once we boarded there was plenty of space in the luggage compartment it was a bit disappointing. I think the entertainment is overpriced as well"
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Cons: "Small seats. Left late"
Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Pros: "Clean newer plane"
Cons: "Entertainment Seating"
Pros: "The flight attendants were kind and attentative"
Cons: "Nothing stood out, no one went above and beyond. When boarding, a flight attendant said there was no room in the overhead for my carry on and told me I had to check in my bag. When I finally boarded the flight, there were many empty spaces that could have fit my carry on"
Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."
Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."
Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "I like how easy it was to check luggage and boarding passes quick service"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Pros: "The flight was delayed but the gate staff and flight attendants did an excellent job helping us to get quickly to our connections"
Cons: "Did not like the delay that happened and we arrived 2 hours later. I was suppose to arrive 10:30 and I arrived 12:30. I wasn't able to go to work for that reason."
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "I have flown spirit airlines a few times Every time they are delayed and unorganized / inconsistent with charging fees for bags I don’t understand how they can always be so off target"
Cons: "The flight kept being delayed further for vague reasons and we were not given a realistic estimate of when we might actually take off. When we finally boarded the plane two hours late, it smelled strongly of vomit and was covered in crumbs and other debris from previous passengers. Paying $45 for a carry on bag is expected with Spirit but also so absurdly overpriced. Unpleasant experience overall."
Pros: "Flight departed on schedule and arrived before scheduled. Attendants were courteous and helpful."
Cons: "Very cramped seating. Was OK for short flight, but would be very uncomfortable for longer flights. $3.00 for a drink of water!"
Pros: "Mostly to be expected."
Cons: "Delayed flight but no communication of this. Had to check online."
Cons: "Having to pay for carry on baggage."
Pros: "The crew was polite"
Cons: "Literaly everything besides the crew was sub-par. Deterred me from flying spirit again. Seats were very uncomfortable and did not recline"
Pros: "Nothing at all"
Cons: "Who bumps you off a domestic flight if you're not already checked into 2 hours ahead of time? Spirit that's who. The adage is true, you get what you pay for. We paid for a scam with spirit. They apparently have an odd policing if you haven't checked in at the airport 2 hours ahead of your flight, you don't get to fly. No one alerted us to this policy and spirit even double down on the claim the my didn't have our contact information to alert us while I was actively receiving texts from them. Did nothing to try and help us. Pay more elsewhere. It will save you in he long run."
Cons: "The fact that Spirit didn't let me board my flight or reimburse me or put me on another flight unless I payed a $99 fee."
Pros: "left on time"
Cons: "too small seat selctions-felt ike sardines in a can"
Cons: "I went to the airport 35 min before the flight left with no luggage. I was told that Airline policy is to cutoff at 45 minutes and so they did not give me a boarding pass. I asked for alternative arrangements. They said that they can give me a ticket for a flight 48 hours later. They also said that they do not partner with other airlines so they cannot help. I purchased a ticket with another airline and left a few hours later. The staff told me that this is an everyday occurrence. Policies are fine but the staff should provide alternate solutions."
Cons: "The flight was delayed 2.5 hours so we had to wait in the area of the terminal at Boston's Logan Int'l Airport that is under construction. Which meant that Spirit'so 2 gates were cut off from the terminal restaurants and shops. The trash bins were overflowing, the restroom cleaning cart was left in the ladies room entrance, and the airline's service desk was disgusting. The staff were walking around ignoring the waiting, tired, and frustrated passengers."
Cons: "Flight delayed 3 hours and nowhere to sit inside security way overcrowded"
Pros: "I liked the easy boarding process. The crew was very polite. It was an easy, smooth flight."
Cons: "I am 5'3 and I only had a few inches between my knees and the back of the seat in front of me. Not super comfortable but my flight was only 2 hours so it was manageable."
Pros: "We found Spirit to be a fine airline and the greatest bargain going. Everything was fine."
Pros: "Superb airline service"
Cons: "Abysmal Kayak service. Very poor website design."
Cons: "Never flying spirit again"
Cons: "Flight was postponed three times, from a 9am to 2.30 pm ans even then they could not guarantee departure, I had to re- schedule the whole trip. Cost me a bout $100 extra and the loss of a whole day."
Pros: "Nothing about sorry"
Cons: "I didn't like the fact I had to pay for my care on bag nd I had the worst experience ever with the customer service never again"
Pros: "Clean aircraft. People didn't carryon large oversized bags. Room in overhead compartment regardless of when boarded."
Cons: "Little leg room. Little room to work with laptop or small computer. Pay for everything separately."
Pros: "Low cost airlines require the customer to constantly think about every little thing and to monitor the airline to make sure it's taken care of. It's just a lot more work than flying a normal carrier."
Pros: "Not much."
Cons: "I showed up 45 minutes before my flight (Uber driver got lost, nk). Kiosks did not work, so I had to stand in line for 10 min and was then told that it was too late to check in for my flight. Customer service agents were rude and only option was a flight home the next day. Never flying Spirit again."
Pros: "Price is good, I purchased a seat and that worked well, the price was fine"
Cons: "Why are the seats so uncomfortable?"
Pros: "The flight from Myrtle to Boston was on time and actually landed 15 min early. My boyfriend and I got to sit near each other and had privacy. Super comfy new seats and room to stretch."
Cons: "Our flight from Boston to Myrtle was an hour and 1/2 delayed because of a crew member being late. Very irresponsible. We were all exhausted and some people had connecting flights that may have been missed. Crew talked to each other a lot and missed some passenger requests. I believe the flight attendant said it was a Chicago crew. The $50 luggage fee is a bit much. Thought the old policy was more fair. I like Spirit for its affordability which is going away now."
Cons: "I hate the spirit model and I hate that the regular airlines are starting to do it. Also they don't put enough padding on the seats, which is uncomfortable on a 5 hour flight. Flight was overbooked so it left late, but they padded the arrival time by an ENTIRE HOUR so it arrived "early"."
Cons: "I signed up for their meet and assist program where they were supposed to take my mom to the gate and make certain she boarded then would take her from her plane to baggage claim. They did neither of those tasks, nor could they give me any status updates along the way. This is the last time we fly Spirit."
Pros: "The plane was more spacious than expected. The flight attendants were great and we arrived early."
Cons: "The Spirit terminal, inside the security zone, at Boston Logan is terrible, tiny area with one sandwich shop basically. The tiny men's room had one urinal and a line formed."
Pros: "My flight got canceled after being delayed for more than 5 hours. I called the Airline and still haven't gotten a reimbursement, or a voucher or anything. I understand things happen, but the poor accodomation and response from the spirit airline have been unprofessional and unresponsive."
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "3 delays still waiting at gate. Will never fly spirit again!"
Cons: "Original flight was cancelled causing me to miss work. Lost money at job due to lost hours. Would not recommend Spirit to anyone."
Pros: "Cheap price I thought. I'm alive - there were doubts this would happen"
Cons: "Difficult checkin online Felt like I was being nickel and dimed Uncomfortable seating Rough landings"
Pros: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Cons: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Pros: "Smooth flight, on-time departure and arrival."
Cons: "As usual handicap services are terrible. Checked in, waited 20 minutes for a wheelchair. When boarding started there was no one to push my chair, so I sat there while most other passengers boarded. Finally got tired of waiting, wheeled myself to the plane. Help never arrived. When I got off the plane, no helper waiting. A fellow passenger kindly pushed my wheelchair to baggage claim. Will check tomorrow to see if Spirit is in violation of the Americans With Disabilities Act."
Pros: "Security check in was easy"
Cons: "Instructions were not clear on checking luggage and the representative advised that he would let me go this time but I would be charged much extra in the future. I paid to have the bag checked. My ticket says gate B37 but the plane was loaded at gate B38.I did not hear any instructions about checking bags even though I was where I was supposed to be. I will have to assess whether I am saving money and if the confusion is worth saving a few dollars."
Pros: "Quick check-in and short lines for security"
Cons: "No free water? Really? Things spirit can't do anything about: noisy crying children, loud talking, etc. disrespectful travelers"
Cons: "No leg space. Not even offered water."
Pros: "The crew and staff were excellent. I know they were stressed as well, considering the delay. They made an announcement about extra emergency seats and i was upgraded from a random, yet free, seat."
Cons: "My flight was supposed to depart at 9- beginning around noon I stared receiving emails saying that it had been delayed. Not just one email- the time of my departure changed over 8 times!! Went back and forth as well with the times, later then earlier, then later again... Even one last time at the actual gate. It was ridiculous. Maybe wait until closer to the flight time when you have a better idea of the actual departure time instead of changing it numerous times. Especially when traveling by train from a distance to the airport, it's important to know when the plane will leave!! I will NEVER fly spirit again"
Cons: "The flight was 3h late and not only they did not apologize but didn't even offer anything while flying. Even waiting for the baggage is being awful, we landed 30' ago and it is not here yet"
Pros: "Compared to other airlines, nothing stood out as positive."
Cons: "Flight was delayed, and this seems very common for this airline. We had a 5 hour flight and no complimentary food. Seats were very uncomfortable making it difficult to sleep during a nighttime flight. Extra fees for carry-on luggage is absurd. Will never fly Spirit again."
Cons: "pay for everything? that is just absurd. the airline tickets weren't cheap enough to make up for it."
Cons: "Will never fly Spirit again"
Pros: "The flight attendants! They were funny and very helpful."
Cons: "The plane smelled like someone had defecated in their own pants for the entire ride. To purchase a soft drink and pay for a carry on are fees I was not prepared for. It would have been cheaper for me to fly with another airline. It was very cramped as well, felt like the person next to me and in front of me were on top of me."
Pros: "Flight as shorter than expected, attendants nice and got the drinks out in a hurry"
Cons: "Flight was $99, 1 checked bag and seats, the cost was actually $200"
Cons: "When we arrived at the airport the flight was posted on the aiport depatures board to leave an hour late. This information was never updated, although departure was actually delayed almost two hours. No Spirit personnel were ever present at the departure gate or elsewhere in the departures area to provide an explanation or answer questions, nor was any information whatsoever posted at the gate at any time. Once passengers were on board and the plane was about to depart, the pilot did give a short explanation, adequate but tardy. I know Spirit is a low cost airline, but keeping passengers informed about the status of a very much delayed flight Is a basic service that would not cost much."
Cons: "I would never fly this airline again. I like to think I'm a pretty reasonable person when it comes to customer service, last minute changes, and things like that. Checking in was no problem. Our flight had already been delayed so I was prepared for a longer wait. As I sat there, the flight got delayed two additional times. Ok, no big deal, but when customers were asking why the attendants could not tell us. When asked a general time we would be boarding, people were told "when the captain gives us the OK." Finally, we boarded almost 4 hours later when the delay stated only 2 hours. The plane was OK, but the attendants were far from pleasant. I was OK with no Tvs, baggage prices, and all of that because I was aware beforehand, but the way the staff acted was completely disgusting. After finally getting Chicago, I waited almost 45 minutes for my bags. When I called my car to tell them the delay they replied that Spirit had been backed up all day. Why? No one really knew. On the way back from Chicago to Boston, the flight was set to board at 1:09 pm. The airport was extremely busy, so I did not get through security until about 1:40. I ran to the gate only to see that they hadn't boarded yet. No updated on their website of the delay and nothing sent to my email. We didn't actually board until about 2pm, and then had to wait an additional 30 minutes on the plane because one of the attendants was late getting on. So now, it is about 2:45 and we are finally taking off-originally scheduled at 1:54 with NO updates sent to the customers on the delay. No one explained the delay and no one could give a time when we would take off. A few people tried to call the airline to explain their concerns and were abruptly hung up on. The least Spirit could have done is listened to their concerns and gave an apology. I will never, EVER fly this airline, and I suggest you don't either."
Pros: "Not much of anything"
Cons: "Every Spirit fight that I have taken has been delayed majorly impacting my trips. The first making my family miss one full day in Miami after the flight was delayed twice. Yesterday my flight was delayed over two hours for crew issues. I understand weather issues, but there should be some accomodation made when it is entirely the airline's fault. I witnessed one distraught passenger try to get assistance when the realized they had left his daughter's medication on the plane after leaving the plane. The gate agents were sort with him, not helpful in any way. They did call for a supervisor who showed up with a lollipop in her mouth. So unprofessional. I could go on, but I won't. This is a low cost carrier, with fares seemingly lower than their competitors but make sure to consider all of the fees before buying your ticket. Chances are the price is close to another carrier."
Cons: "First I got text flight is on time I left home accordingly. After getting boarding pass it was delayed 35 minutes. When I went to boarding area. Close to scheduled time announced that with flight will be late over another two hours. I arrived at my destination at 1:00 am instead of 10:30 pm. It was highly uncomfortable for me and as well my host. Who came too pick me from 1:15 distance. I will never advise that to save $30-50 dollars. Ruined your entire trip. Never ever travel Spritor advise others."
Cons: "Delayed, exorbitant baggage fees, no beverage or snack service, general logistical incompetence."