Everything was fine except that both times I used the bathrooms, they were really a mess and when I politely mentioned it to a flight attended, she was pretty rude about it and didn't clean it up.
Cons: "First class in an airplane this size is a bit limited (especially legroom) when in the first row."
Pros: "Upgrade to premium was amazing. Crew was perfect"
Pros: "Baggage drop and checkin was a breeze"
Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Cons: "$400 flight and they only offered orange juice and water. Cheap cheap cheap!"
Pros: "Everything was smooth"
Cons: "Courteous and servient steward!"
Pros: "Great crew, a lot of space in the aircraft"
Cons: "More entertainment"
Cons: "Seats and the seating arrangements were poor. Seats were assigned at different places even if you are part of the same family/ticket. The aircraft do not have 3-4-3 seat arrangements. So it would be difficult for families with 2 kids."
Cons: "Really old plane. Not well cleaned. Bring sanitary wipes for seat and tray tables. But cabin crew is top notch."
Pros: "The crew was excellent and boarding was a cinch. I volunteered to check in my girlfriend and I's bags and the process was very easy."
Cons: "Compared to other airlines, I think their food and beverage service was a little lacking."
Pros: "I love the new plane interiors and love how you wrote about the features in the in-flight magazine. I’m a designer and it was so nice to read about why you developed those features. Love the lighting. Bravo!"
Pros: "Sfo is ridiculous... we sat on the tarmac for an hour waiting for a shuttle bus"
Pros: "Crew was great"
Cons: "It was tight at the gert"
Cons: "The flight was delayed 6 hours. The snacks I wanted were unavailable. When we finally landed we were taken off the plane in the back of the airport down stairs attached to the plane and loaded onto a bus and taken to the airport underground. Worst experience ever."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Cons: "Bathrooms were not maintained during duration of flight. With airlines like Delta and JetBlue stepping up their in-flight service Alaska needs to get with the program. I think everyone and their mothers we're in boarding group C but yet no one was in A...make it more dispersed."
Pros: "The boarding was fast and easy. Since Alaska airlines have bought virgin and uses some of the fleet it was nice to have some free entertainment and leg room."
Cons: "Well food still not free except for the usual complementary drink and cookie. I think since you pay a lot for the flight plus baggage fees the least they can give you is better food."
Cons: "Alaska airlines is a consistent let down. This was the LAST time I will ever fly them. A 9 hour delay because their captain called out 1 hour before the flight. They did NOTHING to compensate the entire plane, made ppl leave back into a city with their bags, no food, etc. The gate agents handling it could've cared less and told people to call and complain it wasnt their problem. The service was horrible from top to bottom and cost people their entire day. Many missedevents, connecting flights and Alaska all the while didnt even comp a coffee to people theyd stranded from 6am to 6pm ,"
Pros: "Flight crew was wonderful."
Cons: "They ran out of cups......"
Pros: "Very faster arrived."
Cons: "No meals."
Pros: "Crews and service are nice"
Cons: "Flight was an hour late."
Cons: "lack of Cleanliness, one crew member was rude and pushy (not to me but in her tone and to others),"
Pros: "Friendly crew, clean plane"
Cons: "Go go Wi-Fi was terrible...spotty service for about 20 minutes, but ultimately the crew just shut off the Wi-Fi. Ran out of food 1 hour into the 5 hour flight. were they not expecting a full flight?"
Pros: "Flight from Newark to SanFran was smooth, and entertainment options were great!"
Cons: "Crew wasn’t overly welcoming (though certainly not rude at all), and boarding was rushed at the gate just to stand in huge line waiting to get on aircraft."
Pros: "Crew was very good and respectful. The pilot constantly kept informing us of flight route and possible changes. Even made the passengers aware of an amazing light storm outside the aircraft that was impressive sight to see."
Cons: "The seat I sat in felt as though I was slipping off of it. i was constantly having to reposition and get comfortable. My lone issue."
Pros: "On time, not bumpy, new chocolate snack, clean, easy boarding -- you did it all!"
Pros: "Liked the seats. Liked the service. The food on my previous flight HX60 was better."
Cons: "Flight was delayed. Other than that, nothing to complain about. Like I said, ordinary flight."
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Pros: "Entertainment ststem"
Cons: "Heat: service; lack of water/drinks; lack of soap in bathroom"
Cons: "Our flight was delayed while we waited for a crew member to fly in to cover for a FA that called in sick. Gate agents didn’t provide many updates while we waited. The were only 3 snack items for purchase available on the plane. Seat didn’t recline"
Pros: "Ummm...I bought a ticket on Alaskan and it ended up being a Virgin aircraft."
Cons: "There wasn’t a power outlet at my seat."
Pros: "I arrived - finally (though stuck on the runway at SFO as I write this)"
Cons: "Crowded, chaotic boarding area & process at Boston Logan. Checked in seats manually since systems apparently down. An hour delayed (on takeoff) for no apparent reason and delayed waiting for gate on arrival. Seems to happen regularly with Alaska but not JetBlue Broken restroom - should have at the very least let coach customers use First Class restroom rather than get by with one Broken wifi - none the entire flight Limited food which ran out quickly Flight attendants trying but seem harried and confused and not very attentive"
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Nice movies Comfortable seats"
Cons: "Noisy air con Seat not reclining Headphone jack not working No storage space"
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight! Empty flight and very short."
Cons: "Flight was delayed. Inflight entertaining streaming system was not working. Too many people insist on not checking their luggage under, so we almost didn’t have space for our carry on by the time we were allowed to board."
Pros: "Flight said canceled but they rerouted it to Oakland but no where on any monitors does it say this. The screen for boarding said Cancun even while boarding to Oakland. No one helping people when they got off the plane to transport them to SFO. Standing in the rain waiting for shuttle.Poor experience"
Pros: "Friendly flight crew"
Cons: "I like complimentary food and entertainment"
Cons: "Wasn’t given the opportunity to choose my seat and was put in last row."
Pros: "We love flying Alaska Airlines. Staff was very helpful. Lots of leg room. And we arrived ahead of schedule."
Cons: "Our original flight had to be re scheduled and we arrived later than planned but it all worked out well."
Pros: "That we were in the air"
Cons: "That I waited 3.5 hours bc of a delay when I could have been with loved ones not stressing about my flight. Also, how long it took to notify customers. I love Alaska Airlines, but it's the little things that set you apart. Don't lose them!"
Cons: "Economy is always cramped, not just an Alaska comment. My computer almost got destroyed because the guy in front leaned his seat back"
Cons: "My emotional therapy dog of 7 pounds got part of her paw ripped off on an airport escalator. Though she was bleeding profusely all over me, I was not allowed to use the first aid kit to bandage her. I had to bring her to an emergency vet upon landing in Minneapolis"
Cons: "By the time I boarded I was unable to take my bag on as all overhead compartment space was gone. My bag was not prioritized, instead I had to wait FOREVER at SFO for the bag to arrive. There were over 6 flights assigned to the same baggage carousel. I think since we have to pay now for bags to be checked, I should have been compensated for NOT being able to take my bag onboard and for being forced to wait a very long time to retrieve it...exactly what I had hoped to avoid by carrying on."
Cons: "I felt like cattle flying on flight 308 sea-sf. Obese intoxicated guy taking up 1/2 my middle seat that I paid $200 for. Pilot said we were 16 on take off line. I think he is being sarcastic - I hope he is. Not a pleasant experience at all. 34 min late & no wifi. 30 min to get to gate. BS"
Pros: "Bigger coach than other US airlines"
Cons: "Bigger lavatory in the plains"
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Cons: "Flight was very delayed, waiting on pilots to arrive. The. We sat on the runway for a long time without leaving as well. Crew also made us gate check bags when there was still plenty of overhead space left on plane."
Pros: "It was on time. Comfortable seats. Enough leg room."
Cons: "Horrible communication during flight delays and pilot timing out. Sat at the gate for hours with no communication."
Pros: "The seats were comfortable, and the crew was friendly."
Cons: "Entertainment units were just there for the sake of it, and didn't actually provide any entertainment"
Cons: "JetBlue is amazing and my favorite airlines for domestic travel."
Pros: "crew member good."
Cons: "delay delay delay"
Pros: "The plane was comfortable"
Cons: "The flight was delayed by 1.5 hours so would have preferred to be on time"
Pros: "NOTHING! WAITING 10 HOURS AT LOGAN AIRPORT IN BOSTON WAS A NIGHTMARE? WE WERE TOLD THAT THE 11:15AM FLIGHT WOULD BE DEOARTING AT 12 NOON! THEN 3PM, THEN 6:20 PM AND FINALLY WE TOOK OFF AFTER 8PM! WE ARRIVED IN SARASOTA AFTER 11PM. HORRIBLE EXPERIENCE!"
Pros: "Plenty of leg room in economy seats."
Pros: "It was really nice having a USB charger under every seat."
Cons: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."
Cons: "clearly communicate delays. We had no idea what was happening or what our options were."
Pros: "Boarding was fast and easy but that may have been because it was a small plane."
Cons: "After landing we sat on the tarmac for 2 hours! This is unacceptable. The gate was occupied by a plane having mechanical issues. This was the second time I have flown JetBlue and the second time I’ve had to sit on the tarmac for hours because of some sort of issue. Never flying JetBlue again if I can help it."
Pros: "The movies were okay. The crew was accommodating."
Cons: "We spent 45 minutes on the tarmac, enough time to watch the baggage personnel throw our bags into his trolley with zero reason for him to do so. If you pack anything fragile... good luck."
Pros: "Easy boarding and flight"
Cons: "There’s nothing special about jet blue anymore."
Cons: "The new security check in with the automated bins."
Pros: "Huge leg room in coach. Free large bag of snacks and they didn't charge me for a snack box filled with chumous, bean dip, crackers, biscotti etc value $9. I thought Jet Blue was like Spirit, but its TOTALLY different. Not at all a budget level airplane or crew."
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Pros: "Extra leg room, comfortable, leather seats, cleanliness of the cabin, efficiency and friendly manner of the staff, assigned seating and enough room in the gate area to be comfortable. I also appreciated being able to hear and understand all announcements made in the gate area and on board by the support staff and the captain."
Cons: "Some passengers in the gate area were "seat hogs" sitting in one seat and taking up one to two extra seats for their baggage while people were trying to find places to sit, especially when we experienced delays.. This is not the fault of the airlines, however, but it occurs to me that there could be gentle reminders on in print or in announcements asking people to make room for other passengers."
Cons: "2 hr delay. Poor ventilation"
Pros: "Leg room was great. Free WiFi and TVs made the flight very accommodating."
Cons: "Crying baby. Not the airlines fault."
Pros: "Excellent healthy snack options and variety. Friendly crew. They recycle. Arrived on time"
Cons: "Landed 10 minutes early only for them to announce we had 10min delay at the gate. then we sit on runway for 40 minutes with no explanation. That is unacceptable.. context for anxious passengers is a must. Customer sat plummets from this. A little communication goes a long way."
Cons: "Flight over 3 hours late leaving. Flight attendants rude, and nothing comped for drinks or food to make up for it. Had to circle for 45 min due to weather. Sat on tarmac 30 mijn on other end."
Pros: "Having a tv"
Cons: "Sound jack not working properly , older plane no amenities"
Pros: "The crew could not have been more helpful and pleasant making the delay bearable as they were overtly communicative w all via text, email, and in person keeping is updated! HIGHLT RECOMMEND and will definitely be flying again. :)"
Pros: "Great service and smooth flight. On time, all good things."
Cons: "An individual who was very overweight sat next to me and took up half of my seat as well. I understand we all deserv to ride comfortably and my intent is not to shame them. That said, if someone can’t put the armrest down I think the airline should require them to purchase both seats as it’s very uncomfortable to be in the position of having no seat for the entire ride. I’m an average sized person so it was a challenge but even tiny people deserve the full seat they purchased. There really should be a rule or something."
Pros: "Wide array of snacks and drinks, tv/movies to watch for free, excellent staff from beginning to end, and tons of legroom. The complimentary free check of my carryon way awesome."
Cons: "I liked everything! No complaints at all."
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Cons: "Almost a 9 hour ordeal. 4 hour delay because of weather for flight because one crew that was supposed to take our flight had “timed out.” Didn’t take off til after 1am. Finally landed and sat on plane because a plane at our gate was “disabled.” It’s 4:33am, I’ve been off the plane for half an hour, no baggage coming out of the carousel yet and no sign of this absolutely horrific experience ending anytime soon."
Pros: "Loved all the available dedicated JetBlue staff available to answer questions. Have not flown JetBlue often but heard many great things."
Cons: "Weather delay which is out of JetBlue’s control but once we landed (6 hours later) we sat on the runway for an additional hour because our gate had a disable airplane occupying it. I think JetBlue could have done a better job ensuring a back up gate was available or giving their passenger updates on the situation."
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Pros: "The leg space"
Cons: "Delay and the space between seats"
Cons: "I never got the opportunity to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from the Boston airport. I was later told there was a fire. I called the 1-800-JETBLUE number and I explained that the situation. The agent said that there would be a $75 change fee and at 4:47 pm there were no more flights out that night and that I would also be charged the fare differential the following day. I quickly went on line and found a deep discounted fare on United for $56! When I got to the airport there were several other people with the same situation. Not a enough agents on staff and no concern that I might miss my new flight on United. Thank Gid I acted fast and got another flight that evening or I would have needed to spend the night in the airport like a woman and her mother traveling to San Jose! Need more professionalism !"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Pros: "JetBlue has great staffdelayed by an hour"
Cons: "Delayed by an hour for a 2 hour flight!"
Pros: "Not much"
Cons: "The plane was way too hot it was probably 80° in the plane. In the last half hour of the flight there was a lot of turbulence. The flight attendants weren’t that friendly. Woman at the gate should not be in service business."
Pros: "When I got off the plane"
Cons: "it was late, the plane was dirty, the tv screens didn't work, and the seats were small."
Pros: "I didn't like much of anything EXCEPT THE FREE WIFI. While it's nice to have all the bells and whistles (free in flight TV/movies, snacks/beverages, etc.), the basics need to be met too - which they weren't."
Cons: "I didn't like that the plane was delayed 1.5 hours for no good reason. Why have us sit on the plane in a cramped atmosphere instead of delaying it at the gate first until your ducks are in a row? Then the in-flight entertainment audio periodically cuts out, and they were resetting the TV system over 3 times. In addition, I had requested a price reduction when I booked the flight since JetBlue's website is buggy and the price went up $80 in front of my eyes while other people booked the seat I wanted, and they weren't willing to give me anything."
Cons: "Only one staff member was available at the boarding gate for most of the time prior to boarding. This was insufficient to handle the needs or passengers with questions, needing seat assignments, and so on. She did the best she could be it was not as organized as it could have been."
Cons: "Late flight delayed"
Pros: "Most of the basics were good."
Cons: "The flight was substantially delayed and when we got to Chicago we had to wait a long time for a gate agent so that we could deplane because only one gate agent was working at that hour (10:20 p.m.). Also, the flight delay notifications came after I was close to the airport and at the airport--earlier notifications (if possible) would help. The tv/movie portion of the entertainment was not working at all."
Pros: "Changed to 3 hour earlier flight WITHOUT extra "change fee". It was FREE !! Enjoyed in flight TV with FREE drinks and snacks. As United goes backwards in customer service and costs, JetBlue leaps forward. Good work JetBlue."
Cons: "More options in snack boxes and/or food items"
Pros: "Excellent service"
Cons: "Too long flight time I noticed the plane speed was 440 MPH most of the time. This may be the first flight I sat which was flying this slow"
Pros: "Solid crew, comfortable flight, free tv and Wi-Fi"
Cons: "A few factors led to a 6 hour delay. Not necessarily Jet Blue's fault but it was certainly a frustrating day of travel"
Pros: "The plane had 2 wings"
Cons: "Staff is rude. Customer Service couldn't possibly be worst. All their food has meat in it. Staff is slow and incompetent. Never had a more dreadful experience with an airline. TAP IS THE WORST AIRLINE I HAVE EVER EXPERIENCED, and I fly 2 times a month."
Pros: "The on flight tv was down so I couldn't listen to music like I nearly always do on my flights."
Cons: "I didn't like waiting on the tarmac after we landed for what seemed like 25 minutes or so"
Pros: "When I sat into my comfortable seat with its amazing leg room, I asked the woman next to me if she had flown Jet Blue previously. She replied that it is now her favorite airline. At the end of the trip I agreed that it is a distinctly different and great airline. My complaint is that I have to travel from NE Wisconsin to Chicago in order to use Jet Blue. When are you coming to MKE? The way the food and drink orders were handled worked well, and the selections were amazing! Needless to say, the media offered was wonderful."
Cons: "The crew did a good job, but one of the female staff seemed stressed. I hope she was able to get some relief and rest."
Cons: "Filght ( Jetblue )got delayed by 3 hrs from Boston to Newyork , and travel got postponed to the next day due to this and rescheduled in Qatar airways. There was lot of inconviniences, time losss and personal adjustments occured along with the financial loss due to the change of travel date."
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Cons: "The flight attendants were fantastic!"
Pros: "Well organized and easy to check in."
Pros: "The delta checkin desk were exceptional."
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Pros: "Free entertainment"
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "this is the airline"
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "Great Service and flight was without problems or delays. Arrived on time ."
Pros: "I love ice cream and chocolate"
Cons: "Healthy vegetarian meal choice"
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "The movies"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."
Cons: "Flight was horrible"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Cons: "Jet airways sucks"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "you must be kidding me!!! nothing to say good about this fly !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for meThe only good thing we arrive in Mexico"
Cons: "flying to Mexico with. my two boys !!to begin I have to call Delta to put us seat together because the time of the fight had changed!! before we are siting by de middle of the plain when a booked r three seat together !! but than i got a imail confimatin with separete seattle for the kids!!we end up sitting all the way back on the plan!! we end up sitting all the way back on the plane l!! no TVs no windows in the last sits by the only two bathrooms on the plane with two boys that was not fun at all !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for me when I called them"
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Pros: "The plane didn't crash."
Cons: "Everything! Flight late, seats to close, worst customer service in the skies!"
Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."
Cons: "Sat in the plane for 90 minutes due to door issue. No snacks offered."
Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Cons: "Delayed and baby crying and kicking behind my seat."
Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."
Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Cons: "Flight be on time"
Pros: "Two and half hour delay, they charged me 35.00 for one carry on luggage"
Pros: "I arrived alive."
Cons: "No tvs at all, narrow aisles, and my bag was lost somewhere between the east and west coasts. Pretty unapologetic, and very little information about recourse. Not a great way to end the trip."
Pros: "Excellent price for non-stop flight"
Cons: "No entertainment, no free snack"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Cons: "Use to love this airline now I only take it when I need to since we are now charged for every little thing, carry on, online check in, pick your seat, you don’t even get a little snack of pretzels anymore, only get to buy a snack for 5x more than what they actually cost. No thanks. Never again."
Cons: "Cramped seating. I didn't get a seat, for reasons I didn't understand, until right before boarding. On takeoff there was a loud rumbling sound that sounded like a malfunctio, which was scary. The crew was fine, however."
Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."
Pros: "The price was good, but I guess you get what you pay for."
Cons: "My checked luggage got left at the layover airport. While they got it back to me 24 hours later, dealing with their customer service was a huge headache. I found the Sun Country representative to be unbelievably dismissive and rude over the phone as I tried to figure out what may have happened to my luggage."
Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"
Pros: "The crew was awesome, friendly and helpful."
Pros: "Boarding process was expedient."
Cons: "No advanced check-in for flight available, changed my seat & didn't tell me until I handed attendant my boarding pass, was switched to a seat in the first row of economy cabin so hard dividers between seats that didn't allow for ease of comfort to relax for long flight, flight was FREEZING cold, asked for a blanket and was told there were none, only breakfast option was disappointing"
Pros: "Only good thing I can say is the crew was very nice & the ticket price was good."
Cons: "They were late boarding & departing because we were waiting on another plane so this made us late for our connecting flight. There were no complimentary snacks, only a drink. There was no tv, which I could have dealt with but there was also No wifi! It’s 2017 we need one or the other. Lastly, the plane was very outdated with cloth seats and not very spacious & some of the armrest were coming apart."
Pros: "Quick easy flight"
Pros: "Nothing, really."
Cons: "Seats were crammed, crew was a little rude, flight was incredibly delayed without much reason given."
Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"
Pros: "Organized with boarding. Left on time."
Cons: "No "free"snacks"
Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."
Pros: "Sun country was on time and over all a no hassle flight. Good price and friendly crew."
Cons: "You have to buy any food that you want. I was in a seat where I couldn't have anything at my feet and I had an emotional support dog -- that was kind of a hassle that I wasn't anticipating since I hadn't chose my seat selection."
Pros: "Smooth ride. Got great seats. They were flexible and helped my husband and I get seats next to each other when at first we couldn't when we booked it online."
Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."
Pros: "We checked in the day before and there were no "non-preferred" seats available--so to check in we had to pay $15 for preferred seats even though we didn't want them."
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Pros: "I love flying Sun Country. The staff is friendly, they allow you to check your small carry on at the gate, which allows me to board faster and not worry about anything. You still get a free beverage, which is all really need; just to stay hydrated."
Cons: "They kept us on the plane for 1 1/2 hours and never took off . I had to pay for my bags and upgrade again on another airline ."
Pros: "It was quick"
Cons: "Sears are uncomfortable"
Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Cons: "Flight offering times aren't convenient. Ealthy food availability at the airport areas r check in are on existsnt."
Pros: "Crew is excellent."
Cons: "Need check-in kiosks where you can print boarding pass without waiting in line. I checked in online but couldn't print my pass because I don't have a printer. I still had to wait in line like everyone else who hadn't yet checked in at both airports and wasn't checking a bag either. Delta sends the boarding pass right to your phone."
Pros: "I enjoyed how comfortable the flight was, and that the crew was helpful in getting me to my seat and assisting with bags."
Cons: "There was no food to eat, which made my life difficult..."
Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."
Pros: "Selected the airline for the ticket price."
Cons: "Found the crew a little curt – and somewhat unfriendly. It could have been a function of the time of the flight – early AM."
Pros: "Easy flight, convenient locations, great price & loved the simplicity of going through security into an area with only 2-3 boarding areas which means very short lines."
Pros: "Easy to board"
Cons: "There was no air despite the vents We were in the back of the craft and could not hear the pilot Nio tv for a 3 hr flight No wifi and very tight seating."
Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"
Pros: "Head phones, even $2 head phones would be good. Some kind of in-flight entertainment is always preferable, although I know it's a short flight. Perhaps more substantial reading material could be provided."
Cons: "There really wasn't anything I didn't like. The crew were extremely friendly, professional, and helpful."
Pros: "Cheap, on time"
Cons: "It would have been nice to have the option to use and E-ticket"
Cons: "My luggage was lost"
Pros: "Departed right on time and landed ahead of schedule, offered first checked bag for free"
Cons: "My friend was pregnant and they didn't upgrade her to a more spacious seat, no TVs and had to pay for snacks"
Pros: "The crew was friendly but the mechanical difficulty causing delay was not fun or inspiring"
Awful awful awful Got an email notification in the middle of the night that flight was delayed and that we would miss our connecting flight so we scrambled to get seats moved. THREE HOUR WAIT for customer service.
Pros: "Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours"
Cons: "The snacks."
Cons: "Great flight, ontime departure and early arrival. Bags were delivered within 15 minutes of Ariosto the gate."
Pros: "empty plane"
Cons: "No pre flight service in first class even though we sat at the gate for an extra 30 minutes."
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Pros: "Plane left and arrived on time. Otherwise uneventful, which these days is good."
Cons: "Others got I choice of snacks. I just got a cookie."
Cons: "Baggage claim number was wrong. They almost took my bag away"
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Cons: "If I actually made my connection. Delayed flight out of Boston"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Crew was nice."
Cons: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Pros: "Boarded early and landed early."
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "This was a nighmare!"
Cons: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."
Cons: "Gogo WiFi didn’t work"
Pros: "Best landing I’ve experienced recently!"
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Cons: "The vegetarian meal is always vegan, I miss the dairy :("
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Pros: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Cons: "Terrible turbulence"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Pros: "No food, no entertainment. Flight very smooth. No legroom"
Cons: "No legroom. They made me check carry on"
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "Direct flight, sketchy weather but we arrived pretty close to “on time”"
Pros: "Boarding and flight were on time."
Cons: "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
Cons: "I do not like that I am missed my flight and got stuck in a city without any re-embersement. I usually use United, but decided to use American Airlines this time. Sleeping in an airport tonight. Thanks."
Cons: "After everyone boarded they said they had a 2 hour delay and if you got off the plane your flight would be cancelled. After an hour of sitting on the plane they got everyone off so a different plane could board and take off and then everyone got back on the plane and continued to wait. We left 2.5 hours late and when we arrived at the destination the plane couldn't contact the tower?!?! So we waited another 30 mins...ridiculous, rude, and rather fly southwest"
Pros: "Flight was on time"
Cons: "There was water dripping from the vents. When I tried to inform the flight attendant, she shut me down so fast I couldn't believe it. All she had to do was reassure me that it wasn't a safety issue. Her attitude was like she was tired of telling passengers that it was perfectly normal. Very unprofessional!"
Cons: "Lots of time changes. 1 piece of luggage sent wrong destination."
Cons: "Delayed 3 hrs and then sat on runway upon arrival at ohare. I was forced to check my rollerboard even though I've fit it perfectly in the overhead compartment just yesterday on my previous flight (also American airline)."
Cons: "Paid for extra legroom, got a seat that didn't recline :("
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "The stewardess was nice enough to give me water with my gingerale"
Cons: "We didn't take off until 3 hours after scheduled, and we're forced to watch ads on the overhead monitors for most of the flight. I was not impressed. Poor communication from the pilot."
Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
Cons: "I was supposed to be there right now, but I'm still waiting in Chicago for my connecting flight to Dayton that was delayed."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."
Pros: "Seat were comfortable and I didn't feel claustrophobic."
Pros: "The air stewardess was friendly and courteous, the meal were tasty and sufficient."
Cons: "The flight came in early but we had to wait over thirty minutes for luggage to arrive."