Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "MINT CLASS is amazing"
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Seats ok. Crew was great!"
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "Crew was very nice."
Cons: "Tv did not work on a 4 hour 40 minute flight."
Pros: "Smooth ride great service"
Pros: "Crew was nice. legroom seemed a little better than other domestic flights."
Cons: "You have to pay extra to sit in the exit row and there was no one in the entire row. Isn’t that a safery issue? Also, what really made me mad, instead of printing our boarding passes at the kiosk we went to a person (husbend had questions about Precheck) and she made us buy return tickets right then, on JetBlue. We had not decided on our return and wanted to leave it open. Can she do that? If not, I would like my money back."
Cons: "There was a 1 1/2 hour delay in taking off."
Pros: "Boarding was great and on-time. Flight took a bit longer due to the weather."
Cons: "Couldn't understand any of the in-flight announcements. My in-flight entertainment didn't work right."
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Pros: "Jet Blue know how to make everything right"
Pros: "Very smooth ride, only a little bit of turbulence here and there but nothing to write home about. Crew was also extremely professional and friendly. For my first time flying solo, they were amazing."
Cons: "Entertainment was lacking. My entire row couldn't change the channels at all so we were stuck watching the same movie on repeat. Couldn't even get to the map to see how the flight was progressing. WiFi also kept going in and out every 3-5 minutes. Knew this was to be expected over Canadian airspace, but the rest of the time was unbelievable."
Pros: "The crew members were great- really friendly and accommodating."
Cons: "Turbulence. But like... nobody can make that stop so basically it was perfect"
Pros: "On-time departures ....love it!!!"
Cons: "Made it to my destination 2 hours later."
Cons: "Luggage claim was not correct. We were given wrong carrousel number. Our luggage was at carrousel #6, but we were directed toward carrousel #2, even the help desk person was saying “luggage would come to carrousel 2”. It was a big hassle. Fortunately, my next connecting flight is after 6 hours."
Pros: "while I did not partake my seat mate was using the internet to a play a game on his phone. He invited me to join so his use of the internet made the short flight ok."
Pros: "On time, ease of boarding, airline friendly staff"
Pros: "Very good flight, Love the size of plane and the comfortable seat, the TV's on the back of the seats were great."
Pros: "Food, music, weather"
Cons: "The people always asking you to buy things on the street they were annoying"
Pros: "Our flight left when many more did not."
Cons: "It was 2 hours late during the snow hurricanes Boston had. Not bad. Good really"
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "great flight attendants"
Cons: "very warm in on the plane"
Pros: "Everything was terrific...on time and a very smooth experience including the flight! Thank you!"
Pros: "Seats were comfortable (an Airbus A320). Entertainment system adequate. Smooth flight."
Cons: "Two dogs in cabin. They were mostly well behaved. A group of six children loosely supervised by a couple of adults. The children were allowed to wreak havoc on the center section of the plane's cabin."
Pros: "TV sets JetBlue apart - except when it doesn't work. Snack choices are bad."
Cons: "No TV; plane was not clean - smelled like the toilet overflowed. And this was the first flight of the day - the plane was parked at the gate for over an hour prior to boarding."
Cons: "The flight gate was changed last minute--only one or two announcements."
Pros: "Direct flight from Boston to Pittsburgh, leg room, friendly staff."
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "Flight was on time. Seats very confortable and spacious. Attendants attentive and discrete. No hidden costs."
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Cons: "Our tvs were broken"
Pros: "Changed to 3 hour earlier flight WITHOUT extra "change fee". It was FREE !! Enjoyed in flight TV with FREE drinks and snacks. As United goes backwards in customer service and costs, JetBlue leaps forward. Good work JetBlue."
Cons: "More options in snack boxes and/or food items"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Cons: "The flight attendants were fantastic!"
Pros: "Well organized and easy to check in."
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Cons: "No mechanical failures or delays would be nice"
Pros: "Was boarded promptly"
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "this is the airline"
Pros: "Friendly flight staff, on time service."
Cons: "Better allergy aware food."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "I love ice cream and chocolate"
Cons: "Healthy vegetarian meal choice"
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "I liked the entertainment"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "wonderfu crew... very helpul`"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Flight was horrible"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Cons: "insufficient overhead luggage space"
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Pros: "the service in general very nice"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Cons: "Reservation. Checkin. Seating. Flight."
Pros: "The crew was friendly and boarding was easy."
Cons: "didn't provide snacks. They took a long time to retrieve the luggage that was checked at the gate."
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Cons: "Be on time"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"
Cons: "Overall good business class trip."
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "Slightly wider seats"
Cons: "Only snacks available at 5am"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "Good pilot/ crew to passenger interection. Great movie and entertainment selections."
Cons: "Turbulence but airline / pilot can't control that."
Pros: "Early arrival, plane not crowded"
Cons: "Onboard wifi not working so no inflight entertainment"
Pros: "Quick boarding"
Cons: "Very cold."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Early and easy"
Cons: "Was perfect"
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "Quick flight"
Cons: "Not a lot of snacks"
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "On time, kept informed."
Pros: "Everything is excellent!!"
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Cons: "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
Pros: "Friendly attendants, plenty of coffee. Great service."
Pros: "The crew was really nice and caring"
Cons: "The music and entertainment collection was very limited"
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "Professionalism and all time smile of the crew"
Cons: "That there is not TV in the plane"
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Pros: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Cons: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Cons: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "Staff and customer service were great"
Pros: "the flight was on time coming and going"
Pros: "All good - with every aspect of the trip."
Pros: "Great entertainment system."
Cons: "Over an hour late."
Pros: "Very rude and plane was hot. No air conditioning"
Pros: "On time flight"
Cons: "Very bumpy flight , but know that is out of control sometimes"
Pros: "Crew was fine. Nothing exciting or bad."
Cons: "The boarding process sucks. Highly disorganized. Everyone in line near me was confused. There was a line of people even though she hadn’t called the first boarders yet. She called disabled, military and families with children under 2 and family boarding. There were 30+ people in line. Then the masse"
Pros: "Crew was friendly and fun! Quick boarding!"
Cons: "Seats are not that comfortable."
Cons: "Flight was delayed 1.5 hours"
Pros: "Everything! Flight was on time taking off as well as landing."
Cons: "It would be best if you didn’t list entertainment as an option to rate. There is no entertainment, so I can’t rate it a 5. This only brings the overall score down."
Pros: "The crew and my family"
Cons: "the flight was 2 hours late and then we waited in the plane for some maintenance. The plane was dirty when we got on"
Pros: "I liked that with the super short layover I didn't have to change planes. That made the trip less stressful."
Cons: "Same as above. It was the same plane."
Pros: "Low cost"
Cons: "Flight delays, little info passed to passengers"
Pros: "I have a walker and it was stowed with the strollers. Was available soon after I arrived. Flight left on time and arrived early. Price was great, even with a few add ons."
Cons: "WIsh they had pillows. I need lower back support and had to use my son's sweatshirt. I will know next time."
Pros: "6 hour delayed 3 dollars for a can use?.. really"
Pros: "Flight cancelled from San Antonio to Orlando."
Cons: "Frontier never took off"
Cons: "Everything about the travel. Flight was delayed"
Cons: "My bags cost more than my flight And the tray tables are ridiculously small Every beverage u have to pay for"
Cons: "No complimentary stuff issued"
Pros: "I liked the fact that the baggage agent didn’t bust my chops for my luggage being 2 pounds over for checked luggage. The lady that checked my bags was very nice about it."
Cons: "I didn’t like the fact that frontier entices you with low airfare and then screws you over with baggage fees and seat charges. By the time you pay all their fees, your ticket ends up costing the same or a little more than other carriers that already have these fees accounted for. I also didn’t like the fact that this woman supervisor threw her gate agents under the bus and then when confronted about it she denied it in front of 50 people and denied any wrong doing. What a horrible human being let alone a supervisor of people. Not sure what her name was but she works at frontier airlines in New Orleans Airport. The third thing is that Frontier goes very cheap on their airplanes. We had a brand new plane but the seats were hard and they didn’t recline. Tray tables were tiny and no WiFi. Who the hell doesn’t do WiFi ? Cheap airlines that’s who."
Pros: "I really enjoyed the extra attention the staff provided. I got a bit injured during my trip thus had to walk with a cane. Mind you that is difficult with a cup of coffee and a suitcase - they gave me extra time to board and even made sure to put my bag in the overhead compartment."
Cons: "I didn't enjoy the fact I had to wake up two passengers to go to the bathroom. Isle has to remain clear for safety reasons."
Cons: "Seats are to small"
Cons: "They say they are giving you a bargain but with fees it's absolutely the same as other airlines but with far more uncomfortable seats and no amenities. Will bnever fly never fly frontier again."
Pros: "professional staff. very smooth and safe flight."
Cons: "for safety i didn’t bring credit cards. I could not buy snacks. The seats were small and uncomfortable which I had too seat in for four hours. Only one toliet. It was very difficult to get of the seats to use the one toliet. I t was just too jammed."
Cons: "seats hard $45 charge for carry on unexpected charge because of carry on fees"
Pros: "Boarding Process was easy"
Cons: "Long Lines at gates; HUGE HIDDEN FEES; dirty airline; no comfort; no free soft drinks; with hidden fees, paid more than I would if I went with delta."
Pros: "Boarding fast and easy I had to rush my brother who was doing some shopping close to our boarding gate because line was moving so fast, plane interior very clean, staff polite and attentive"
Cons: "Seats are a little stiff and don't recline"
Pros: "Not much to like with this airlines"
Cons: "I guess you get what you pay for when you book a cheap flight with a cheap carrier. Penny pinching airline. Poor customer service. Dirty bathrooms."
Pros: "The flight crew was rather funny. Only other positive was getting to my destination."
Cons: "Uncomforatable plane, no reclining seats, $40 dollar charge for a carry on,"
Cons: "Flight attendant wouldn't let me go to the restroom before take-off."
Pros: "I liked that the flight was not long"
Cons: "The seats were extremely uncomfortable"
Pros: "We arrive on time"
Cons: "I missed my first flight but I was able to book the red eye flight the same day"
Pros: "extra leg room with seating upgrade"
Cons: "no under seat storage with seating upgrade"
Cons: "My flight was supposed to leave three hours ago and we are still sitting at the gate. They boarded the plane, told us they had to "reboot" the computer and had us all get off. We have only been given information once since we deboarded and that was "we don't know what's going on""
Cons: "Never even got a cup of water! I was thirsty and would have loved at ieast water and or coffee! they were serving but seat 25 ---there were 3 0f us, both going out and returning a week later- nothing on either flight! No serious problems but to not have any service at all either way was unpleasant, I was in seat 23 returning. your prices should allow for at least water service!"
Pros: "Flight delays, uncomfortable seats, all the extra charges for seating, luggage, snacks defeated the purpose of cheaper airfare. Gate hadf incorrect flight info. Frontier will not be my first choice for future flights."
Pros: "The fight was on time and the fact it was direct was an added bonus. The price was fabulous and I felt I got a real bargain."
Cons: "The seats were plastic, seemed narrower than usual and did not recline. My flights were less than 2 hours but it would be uncomfortable to sit in them much longer than that. The charge for carry-ons seems excessive."
Pros: "The flight was faster than the delay"
Cons: "2 hour delay, crew was aggravated."
Cons: "There were extra charges for the seat and my carry on. I will never fly Frontier again. No one likes hidden fees. What good is paying for a ticket if it doesn't even include the cost of a seat?"
Pros: "Boarding was quick"
Cons: "Charge for a cup of crappy coffee...really? Is it even worth your time to charge $1.99. I'm not sure if I missed it when buying my ticket originally, but the seat should be in the actual price of the original ticket. When you go to check in was when I first noticed. Doesn't give you much of an option at that point since you can't stand for the flight. Being honest also includes being forthcoming at the start and having this know at first when booking as a part of the flight cost would be a good start. I may have decided to go with a different airline if I would have known."
Cons: "Carry on fees?!?! WTF!!!"
Cons: "there's no free drinks. not even water."
Pros: "Several pieces of luggage came out of the plane and onto the conveyor soaked in what appeared to be hydraulic oil."
Cons: "Ruined luggage!"
Cons: "FRONTIER DOESN'T RECOGNIZE KTN'S OR PARTICIPATE IN THE TSA PRE-CHECK SECURITY PROGRAM. CARRY-ON BAGGAGE PRICES ARE OUTLANDISH."
Pros: "Ticket price"
Cons: "Over an hour late, carry on fees. Seat comfort."
Pros: "Great flight crew. Great cost."
Cons: "Seats were uncomfortable and wouldn't be suitable for long flights."
Cons: "flight was canceled, so I was unable to take the flight and cannot comment"
Pros: "Terrible experience when we arrived at las vegasc in a cab. There was no one at the counter to assist us. We both needed wheelchairs to the gate. We had to walk inside to the counter. both of us use electric wheelchairs when we are at home. Walking is very difficult and Frontier was not there to assist us at the curb. This one experience ruined flying on your airline. Sandyntx"
Pros: "Flight was on time"
Cons: "Not offer nothing to drink I was coffin and it felt terrible"
Cons: "Boarding was a bit chaotic on both outbound and return flights. The check-in counter in San Antonio was less than desirable--the staff were very unfriendly and unenthusiastic about their jobs. It is very disappointing there is a charge for EVERYTHING with your airline."
Pros: "The crew"
Cons: "All the costs for my luggage. I wanted to bring a larger suitcase so I could bring a special gift along for my daughter's family, but then I realized your company wanted to charge me more for that size of bag. Enough already!"
Pros: "Richard in Denver, while lacking in communication skills, actually set me up with two $50 taxi vouchers, $185 motel voucher, a $15 meal voucher, and a $50 future flight discount (which I'll never use). After waiting 3 hours in line, I'm glad I got some compensation."
Cons: "After missing my connecting flight in Denver because the SLC crew couldn't figure out how to fuel the plane for 2 hours, it took me 3 hours to talk to someone at the Frontier desk in Denver that was actually helpful and got me a flight booked to Austin (I needed to get to San Antonio), a hotel and taxi vouchers and a meal voucher. My flight to Austin consisted of a gate change, a snarky, rude attendant, an hour on the tarmac before take off and after landing, and lost luggage that I had to pay $85 in hidden fees to even get them on the plane in the first place. My luggage boarded the plane to San Antonio 5 days ago and they still can't be found anywhere. Don't trust the reps to place claims for you because they can't do it right. File claims for lost luggage yourself online. Better yet, NEVER EVER IN YOUR LIFE BOOK A FLIGHT WITH FRONTIER, EVER! Their CEO, Barry Biffle, doesn't even follow his own airline on Twitter. The customer service is complete garbage and you don't even get complimentary drinks on the flight besides water. The seats don't have any padding and there's enough leg room for a baby. The tray tables are large enough to hold your cell phone, but that's it. And don't expect to talk to any representatives because they either won't be at the desk, or you'll have to wait for hours on end."
Cons: "Read the first"
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "Flight departed on schedule and arrived before scheduled. Attendants were courteous and helpful."
Cons: "Very cramped seating. Was OK for short flight, but would be very uncomfortable for longer flights. $3.00 for a drink of water!"
Pros: "Crew was friendly and helpful. The setting was such that I could read when I wanted to read and rest when I wanted to rest."
Cons: "I missed not having a flight tracker. Otherwise I really can't think of any negatives."
Pros: "The flight attendants were funny"
Cons: "The lack of preparation and service to costumers."
Pros: "Mostly to be expected."
Cons: "Delayed flight but no communication of this. Had to check online."
Cons: "Having to pay for carry on baggage."
Pros: "The crew was polite"
Cons: "Literaly everything besides the crew was sub-par. Deterred me from flying spirit again. Seats were very uncomfortable and did not recline"
Pros: "Nothing at all"
Cons: "Who bumps you off a domestic flight if you're not already checked into 2 hours ahead of time? Spirit that's who. The adage is true, you get what you pay for. We paid for a scam with spirit. They apparently have an odd policing if you haven't checked in at the airport 2 hours ahead of your flight, you don't get to fly. No one alerted us to this policy and spirit even double down on the claim the my didn't have our contact information to alert us while I was actively receiving texts from them. Did nothing to try and help us. Pay more elsewhere. It will save you in he long run."
Cons: "The fact that Spirit didn't let me board my flight or reimburse me or put me on another flight unless I payed a $99 fee."
Pros: "left on time"
Cons: "too small seat selctions-felt ike sardines in a can"
Cons: "I went to the airport 35 min before the flight left with no luggage. I was told that Airline policy is to cutoff at 45 minutes and so they did not give me a boarding pass. I asked for alternative arrangements. They said that they can give me a ticket for a flight 48 hours later. They also said that they do not partner with other airlines so they cannot help. I purchased a ticket with another airline and left a few hours later. The staff told me that this is an everyday occurrence. Policies are fine but the staff should provide alternate solutions."
Cons: "The flight was delayed 2.5 hours so we had to wait in the area of the terminal at Boston's Logan Int'l Airport that is under construction. Which meant that Spirit'so 2 gates were cut off from the terminal restaurants and shops. The trash bins were overflowing, the restroom cleaning cart was left in the ladies room entrance, and the airline's service desk was disgusting. The staff were walking around ignoring the waiting, tired, and frustrated passengers."
Cons: "Flight delayed 3 hours and nowhere to sit inside security way overcrowded"
Pros: "I liked the easy boarding process. The crew was very polite. It was an easy, smooth flight."
Cons: "I am 5'3 and I only had a few inches between my knees and the back of the seat in front of me. Not super comfortable but my flight was only 2 hours so it was manageable."
Cons: "Delay. Lights cut in and out during the flight."
Pros: "We found Spirit to be a fine airline and the greatest bargain going. Everything was fine."
Pros: "Superb airline service"
Cons: "Abysmal Kayak service. Very poor website design."
Cons: "Never flying spirit again"
Cons: "Flight was postponed three times, from a 9am to 2.30 pm ans even then they could not guarantee departure, I had to re- schedule the whole trip. Cost me a bout $100 extra and the loss of a whole day."
Pros: "Nothing about sorry"
Cons: "I didn't like the fact I had to pay for my care on bag nd I had the worst experience ever with the customer service never again"
Pros: "Clean aircraft. People didn't carryon large oversized bags. Room in overhead compartment regardless of when boarded."
Cons: "Little leg room. Little room to work with laptop or small computer. Pay for everything separately."
Pros: "Not much."
Cons: "I showed up 45 minutes before my flight (Uber driver got lost, nk). Kiosks did not work, so I had to stand in line for 10 min and was then told that it was too late to check in for my flight. Customer service agents were rude and only option was a flight home the next day. Never flying Spirit again."
Pros: "The flight from Myrtle to Boston was on time and actually landed 15 min early. My boyfriend and I got to sit near each other and had privacy. Super comfy new seats and room to stretch."
Cons: "Our flight from Boston to Myrtle was an hour and 1/2 delayed because of a crew member being late. Very irresponsible. We were all exhausted and some people had connecting flights that may have been missed. Crew talked to each other a lot and missed some passenger requests. I believe the flight attendant said it was a Chicago crew. The $50 luggage fee is a bit much. Thought the old policy was more fair. I like Spirit for its affordability which is going away now."
Cons: "I hate the spirit model and I hate that the regular airlines are starting to do it. Also they don't put enough padding on the seats, which is uncomfortable on a 5 hour flight. Flight was overbooked so it left late, but they padded the arrival time by an ENTIRE HOUR so it arrived "early"."
Pros: "The plane was more spacious than expected. The flight attendants were great and we arrived early."
Cons: "The Spirit terminal, inside the security zone, at Boston Logan is terrible, tiny area with one sandwich shop basically. The tiny men's room had one urinal and a line formed."
Pros: "My flight got canceled after being delayed for more than 5 hours. I called the Airline and still haven't gotten a reimbursement, or a voucher or anything. I understand things happen, but the poor accodomation and response from the spirit airline have been unprofessional and unresponsive."
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "3 delays still waiting at gate. Will never fly spirit again!"
Cons: "Original flight was cancelled causing me to miss work. Lost money at job due to lost hours. Would not recommend Spirit to anyone."
Pros: "Cheap price I thought. I'm alive - there were doubts this would happen"
Cons: "Difficult checkin online Felt like I was being nickel and dimed Uncomfortable seating Rough landings"
Pros: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Cons: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Pros: "Security check in was easy"
Cons: "Instructions were not clear on checking luggage and the representative advised that he would let me go this time but I would be charged much extra in the future. I paid to have the bag checked. My ticket says gate B37 but the plane was loaded at gate B38.I did not hear any instructions about checking bags even though I was where I was supposed to be. I will have to assess whether I am saving money and if the confusion is worth saving a few dollars."
Cons: "No leg space. Not even offered water."
Cons: "Did not like the customer service that we received the day before our travel booked flight may 30,2016 paid with credit card call spirt day before with question on luggage receive confirmation 2 days before agent informed us that we did not have an outbound flight she did not know how it was removed spent 2 hours with supervisor whom finally regained the flight I originally booked and all he could do was apologized for my inconvenience. We are very upset and probably will never fly SPIRIT AGAIN nor recommend you to our friends and familly"
Pros: "Our flight attendant"
Cons: "No complimentary food"
Pros: "Compared to other airlines, nothing stood out as positive."
Cons: "Flight was delayed, and this seems very common for this airline. We had a 5 hour flight and no complimentary food. Seats were very uncomfortable making it difficult to sleep during a nighttime flight. Extra fees for carry-on luggage is absurd. Will never fly Spirit again."
Cons: "pay for everything? that is just absurd. the airline tickets weren't cheap enough to make up for it."
Pros: "quick, on-time"
Cons: "the seats weren't very comfortable. there was no in-flight entertainment unless you purchased it everything, from seat assignment, carry-ons, snacks and drinks was for purchase"
Cons: "Will never fly Spirit again"
Pros: "The flight attendants! They were funny and very helpful."
Cons: "The plane smelled like someone had defecated in their own pants for the entire ride. To purchase a soft drink and pay for a carry on are fees I was not prepared for. It would have been cheaper for me to fly with another airline. It was very cramped as well, felt like the person next to me and in front of me were on top of me."
Pros: "Flight as shorter than expected, attendants nice and got the drinks out in a hurry"
Cons: "Flight was $99, 1 checked bag and seats, the cost was actually $200"
Cons: "When we arrived at the airport the flight was posted on the aiport depatures board to leave an hour late. This information was never updated, although departure was actually delayed almost two hours. No Spirit personnel were ever present at the departure gate or elsewhere in the departures area to provide an explanation or answer questions, nor was any information whatsoever posted at the gate at any time. Once passengers were on board and the plane was about to depart, the pilot did give a short explanation, adequate but tardy. I know Spirit is a low cost airline, but keeping passengers informed about the status of a very much delayed flight Is a basic service that would not cost much."
Cons: "Flight canceled, will never fly Sporit again"
Pros: "The best and funniest flight announcement ever! Also, we got upgraded to first class seat!! Amazing."
Cons: "I would never fly this airline again. I like to think I'm a pretty reasonable person when it comes to customer service, last minute changes, and things like that. Checking in was no problem. Our flight had already been delayed so I was prepared for a longer wait. As I sat there, the flight got delayed two additional times. Ok, no big deal, but when customers were asking why the attendants could not tell us. When asked a general time we would be boarding, people were told "when the captain gives us the OK." Finally, we boarded almost 4 hours later when the delay stated only 2 hours. The plane was OK, but the attendants were far from pleasant. I was OK with no Tvs, baggage prices, and all of that because I was aware beforehand, but the way the staff acted was completely disgusting. After finally getting Chicago, I waited almost 45 minutes for my bags. When I called my car to tell them the delay they replied that Spirit had been backed up all day. Why? No one really knew. On the way back from Chicago to Boston, the flight was set to board at 1:09 pm. The airport was extremely busy, so I did not get through security until about 1:40. I ran to the gate only to see that they hadn't boarded yet. No updated on their website of the delay and nothing sent to my email. We didn't actually board until about 2pm, and then had to wait an additional 30 minutes on the plane because one of the attendants was late getting on. So now, it is about 2:45 and we are finally taking off-originally scheduled at 1:54 with NO updates sent to the customers on the delay. No one explained the delay and no one could give a time when we would take off. A few people tried to call the airline to explain their concerns and were abruptly hung up on. The least Spirit could have done is listened to their concerns and gave an apology. I will never, EVER fly this airline, and I suggest you don't either."
Pros: "Not much of anything"
Cons: "Every Spirit fight that I have taken has been delayed majorly impacting my trips. The first making my family miss one full day in Miami after the flight was delayed twice. Yesterday my flight was delayed over two hours for crew issues. I understand weather issues, but there should be some accomodation made when it is entirely the airline's fault. I witnessed one distraught passenger try to get assistance when the realized they had left his daughter's medication on the plane after leaving the plane. The gate agents were sort with him, not helpful in any way. They did call for a supervisor who showed up with a lollipop in her mouth. So unprofessional. I could go on, but I won't. This is a low cost carrier, with fares seemingly lower than their competitors but make sure to consider all of the fees before buying your ticket. Chances are the price is close to another carrier."
Cons: "Delayed, exorbitant baggage fees, no beverage or snack service, general logistical incompetence."