The water was handed out as we were entering the plane, instead of when we are set down and our hands are free of luggage. There was absolutely no food offered from Sofia to London, except a low quality chocolate, which was not delicious. The flight between London and Miami was ok, as far as service and food, but it was absolutely freezing, throughout the whole aircraft, especially in the back seats, I had to cover my head with a scarf, besides using the blanket and still I was feeling extremely uncomfortable. The passengers seating around me shared the same opinion. We did ask for something to be done about it. The gentleman did try to adjust it, but the effect last very short time, and towards the end of the flight it was extremely cold and blowing strong again ….
Cons: "Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be."
Cons: "Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns."
Cons: "To add food and to patk the plane at the linkway"
Pros: "It was a direct flight to my destination"
Cons: "Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure"
Pros: "Nothing. Bulgarian Airlines is a fifth world company!"
Cons: "Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks"
Cons: "Flight was two hour delayed and I missed my connection"
Pros: "The chocolate was great!"
Cons: "This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min"
Pros: "Not much."
Cons: "The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class)."
Pros: "Great polite and pleasant crew."
Cons: "Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic."
Cons: "The flight was 2 hours late, boarding incredibly unorganized, and instructions from the flight crew were not understandable"
Cons: "Everything, basically... The flight was delayed almost an hour, boarding was uncomfortable, there was no food service on board, flight attendants were less than friendly, and takeoff was shaky and turbulent."
Cons: "Having paid for our seats I wasn't impressed to find someone else sitting in them! Steward did sort out quickly though."
Pros: "Nothing. This was the worst experience ever"
Cons: "This flight was booked with an unrealistic connection time. The second flight was missed and we had to buy another ticket to get to our destination."
Pros: "Nice crew and helpful check in person."
Cons: "We waited outside in the heat for 35 minutes. Insane! How is that a “priority” experience?! We were all drenched in sweat before take off?! Horrible!"
Pros: "Fast and efficient"
Cons: "Check in is a nightmare, questions are crazy even though you have paid extra for priority and 10kg carry on still had to check it in under the plane"
Pros: "Nothing, my worst flying experience since 1993"
Cons: "Check in, why no simple bag drop off? The cabin supervisor never shut up on the microphone, non stop it was, 14hrs later and my ears still thumping"
Pros: "Flight in the morning was changed by 3 hours making it impossible for me to get to the flight (Oslo Torp). Ryanair allowed me onto another flight (Yay EU 261) from the other Oslo Airport (Gardermoen) with a seat booked at no added cost. Customer service rep was fast and made the process very simple!"
Cons: "No point paying priority boarding.... people just swap seats if not allocated next to each other makes it all feel like a messy shambles.... once sat down flight was quick and pleasant.... never ate or drank anything on board as extortionate prices... so the money saved there went on tapas and wime"
Pros: "The price."
Cons: "1. The flight was late an hour and 5 minutes. 2. There were announcements in Arabic and substandard English. Zero Spanish. For a flight going to Madrid, Spanish is a must."