|August||Best time to beat the crowds with an average 6% drop in price.|
|September||Most popular time to fly with an average 5% increase in price.|
Average price of a round-trip
|$1,373||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "the food... the travel...the movies..."
Cons: "I like everythimg... but the that I like, is that we arraived on time. even we was 15 minutes late.."
Pros: "Service on the plane very noce"
Cons: "Planes need uodating"
Pros: "Crew are nice people"
Cons: "Not very comfortable and food are not good"
Pros: "Service, food and very clean airplane."
Cons: "We like this airline"
Pros: "I loved the free entertainment - variety, newly released music and movies, and games. Leg room wasn't bad. Food served was a nice addition."
Cons: "Seats felt worn and sloped uncomfortably, the service left more to be desired from the stewards and I'm not talking 1st class style but just being simply courteous and SMILE. Boarding took so long, they made us all leave the waiting area and rescan everything and took our water bottles - even one I just bought not 10 minutes ago, seal not even broken. All of this even though we already went through main security scanning, etc. prior to arriving to the gate."
Pros: "Speedy and timely checking, tasty free meals, friendly staff"
Pros: "Food was great!"
Cons: "I don't understand why we go through security and then need to clear out of the gate and go through security all over again. That was strange to me"
Pros: "The crew was polite, funny and social"
Cons: "maybe just a little more space in between the seats."
Pros: "Crew was excellent and very kindly..."
Cons: "The waiting area was too crowded..."
Pros: "Leaving the plane when it landed."
Cons: "Second time in a five day span where i didn't have a seat because they overbooked and over sold. The first time resulted in a two day delay and they tried to blame my connecting flight when , in fact, they had oversold the flight. The reps at LAX were horrific. The only She was awful. manager refused to talk to me about the issue as she had other customers to take care of...devil spawn. No help. I had to call the online number to get another flight and they tried numerous times to talk to her but she refused. Yet, I would see devil spawn on her phone laughing and joking and talking... but too busy to help the consumer. She was awful. Horrible."
Pros: "The service was ok but they seemed like young jokers who were there just for their job (money) and less to make our experience good. They were always hanging out and laughing in the back."
Cons: "Someone should remind people in English and Spanish that the screens on the back of the seats are light touch. The lady behind me kept pounding in it until I asked her nicely not to and I think she didn't speak English so she just looked angry and shrugged me off. It was quite a problem for me."
Pros: "Food wasn't horrible."
Cons: "Crew didn't know what food was being served. Poor variety of movies to choose from. Not enough options of movies and TV shows to watch. The temperature on the cabin was freezing."
Cons: "we had to endure a second security check at the boarding gate -never had to do that anywhere else in the world we've traveled from. The monitor for my seat was not functioning well."
Pros: "Friendly staff was there all along the flight. There wasn't a moment where the crew members weren't making sure you needed something."
Cons: "The recently released movies selection was very limited other airlines have a bigger selection of movies"
Cons: "No complaints"
Pros: "On time, Good Food and attention from the crew."
Pros: "Copa still serves meals at no extra charge. Good food too. Crew is consistently excellent for all flights."
Cons: "Seats are very small, little leg room, and some of the planes have seat cushions that are too firm."
Cons: "No pude reclinar el asiento. Estaba roto. Asiento 27F"
Pros: "Clean, well run airline"
Pros: "Food was good."
Pros: "The flight was on time and enjoyable."
Cons: "After we landed, we waited on the plane for one hour before exiting."
Pros: "My infant son was very grouchy and crying a lot I really appreciated how the crew tried to cheer him and offer him snacks and talk to him when they would pass by to cheer him up, it helps a struggling mommy"
Cons: "The cabin is very dirty and the ear phone ad touch screen doesn't work properly"
Pros: "It was nice to receive meals on the flights, but I didn't know I could order a vegetarian meal, so had little to eat. The plane was a newer 737 and very comfortable. We were given blankets and earbuds for the entertainment. Nice and unexpected touches."
Cons: "We spent 20 minutes after reaching the gate in LAX for a jetway to deplane. There was not only a security checkpoint in PTY transferring from David to the LAX flight, but another security checkpoint AT THE GATE! Having just overpaid $3 for a bottle of water past the 1st checkpoint, I then had to pour it out at the gate checkpoint. Nothing to indicate that there was a 2nd checkpoint with the same liquid restrictions."
Pros: "Food was good but the amount was small. They made an effort to accimodate passangers very comfotably. Timely and corteous."
Cons: "They could ofer pellows and blanckets."
Pros: "Food was ok."
Cons: "We purchased our tickets back on August to travel on November, I selected my seats at the first opportunity. We were traveling with 2 kids. Once we got to the airport, our seats were given away to someone else. They placed us on row 17 an exit row!!!! Once we got to the gate they had to reassign us to another seats, they told me we cannot all sit together. I started complaining and final placed us on row 10. After takeoff we realized the seats on this row does not recline!!!!!! We had 6 1/2 hour flight with 2 kids with NON recline-able seats. It was trip from hell.... the staff at the check in were rude, unprofessional and lied. Next, time I would not fly with an airline that can not deliver 4 seats."
Pros: "There was enough space in each row for the inside passenger to get out without disturbing the others in the row. It was great to have two free meals served."
Cons: "The second meal was not very good."
Cons: "Unfriendly flight attendants. Entertainment didn't work. Purchased two tickets but were not able to sit next to one another although we had confirmed assigned seats next to each other. For long flights, these things make a difference."
Pros: "comfortable seats ,nice and roomy. staff attentive to my needs"
Pros: "Great inflight service"
Cons: "15 minutes waiting in line for boarding"
Pros: "Service ok and pty airport efficient"
Cons: "Little space in between the seats. Would like Wi-Fi on the plane. With headed to Los Angeles"
Pros: "Good service and friendly staff"
Cons: "Got sat next to a fat person both on the way down there and in the way back."
Cons: "The most unprofessional crew I have ever encountered."
Pros: "I basically liked nothing on that flight!"
Cons: "It's been a while since the last time I flew Copa and it probably will be the last. No food, super small sits, no tv (which is common in every other company now). So this was definitely my last trip on Copa"
Pros: "The crew was hospitable, and were all men.. It was refreshing as opposed to women who seem to be more impatient. It was a good crew."
Cons: "It smelled like urine. Perhaps one of the seats were urined on, and it just reeked. I did not like that they ran out of the only thing i could eat. I do not recall ever being asked what food allergies I have. I was unfortunately seated in the back and did not have the luxury of choosing my meal. Also, my seat would not recline on one of my flights.. the port to connect my USB did not work either."
Pros: "The internal crew at the airplane."
Cons: "I bought a duty-free bag at the Colombian airport specifically for storing liquids (namely two bottles of alcohol) and was told this was standard procedure. The bag was not to be opened until my final destination (Los Angeles). Long story short, when I arrive at the Panama airport they insist that they are going to have to throw the alcohol away despite the fact that I bought it in a duty-free zone at another airport and had not left said zone in this airport. It was also obvious the alcohol had not been tampered with as the bag I purchased was sealed tightly (some sort of glue). I had to take my son's personal carry-on (a backpack), take all of his things out of it, and check the bag as checked-in luggage. The Panaminian airport staff claimed I would still have issues in Los Angeles. They were completely wrong - no officer made any sort of comment about it since the alcohol was still in the sealed bag with a notice that said it would not be opened until the final destination. Incredibly unprofessional behavior."
Pros: "The crew was attentive, professional, and efficient."
Pros: "Timely, good food, good staff, free alcohol"
Cons: "Seat cushion too thin"
Pros: "its was very, very good. all the personal was nice. Congratulations in the future a thing fligth with copa."
Pros: "The crew was very nice onboard. Good entertainment"
Cons: "The airline personnel doing security check-in in Panama made up a TSA rule that doesn't exist and confiscated an *empty* plastic bottle from me that I was purposely saving, kinda irritating. The bathrooms were once again completely disgusting, eww."
Cons: "I liked the food but I think the second meal should have vegetables"
Pros: "Great service. Good food and drinks. Very polite."
Cons: "No complain"
Pros: "the crew and the food"
Pros: "Good interteiment. U atención good."
Pros: "How nice not to be charged for every little thing!! The food was great and plentiful. The movies were current and various. Service was excellent!"
Pros: "Not much to brag about unfortunately. Best part was that the flight was quick."
Cons: "To start, the flight was overbooked and of course groups 4-5 had to check their luggage. So frustrating. One of the attendants scanning tickets told me I had to check my bag and it wouldn't fit the standard size anyways. So ridiculous because my bag absolutely fit and meets the checked baggage size for most all planes including United/copa. She was so rude in her delivery of the information which was uncalled for. Quick flight but drink and snack service didn't get started until very late. Last 5-6 rows didn't get served. Flight attendants seemed off their game. Not super friendly, snappy, and they were very rushed. Tons of turbulence and not a lot of context given from the captain on what was going on. Happy to get off the flight safely but quickly; I wasn't a fan."
Cons: "i would not have booked seats that do not recline, my partner is claustrophobic, all other seats were taken by the time we got onboard. Why were we not informed? My partner was in restrained panic mode and crying for 6 hrs. The crew were indiferent, worst flight, out of hundreds, ive ever taken... not impressed"
Pros: "The food was OK."
Cons: "Bad customer service. I asked the flight attendants for a blanket and none response to my request and gave me no explanation.. very disappointin. When checking in online I was assigned a different seat and it took forever to get confirm.. need to improve online check in service."
Pros: "Crew was great!"
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Cons: "old airplane"
Pros: "Smooth flight, arrived a bit early"
Cons: "There was one crew member who was VERY rude to me at the end of the flight"
Pros: "Left on time"
Pros: "Love the food, presentation, service EVERYTHING about this flight."
Pros: "the seat is roomer than United airline and American Airline. the crew is much younger than other airplane company. the food and service are good too."
Cons: "Flight has been delayed for over 12 hrs. I still haven't left LIM :("
Pros: "A crew member did her best to resolve my problem"
Cons: "My seats designation were changed several times."
Pros: "A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient."
Cons: "Started boarding late but the captain got us to our destination early even in spite of late boarding."
Pros: "Large amounts of movies to choose from."
Cons: "NO LEG ROOM! The worst!"
Pros: "Good short"
Cons: "Better sandwich"
Cons: "I showed up to my flight from Lima and was told by Latam that my flight wasn't in their system. Due to the late hour and lack of customer service agents by the time I was able to get to the front of the line (phone calls didn't go through to anyone) the time had passed for me to even check in. According to Latam, Virgin changed my flight and forgot to rebook my return home. I ended up sleeping at the Lima airport, paying out of pocket almost $2000 and having to fly through Miami. No one took responsibility for the fact my ticket was changed and I wasn't informed - unacceptable."
Pros: "very nice crew, good food and drink on board"
Cons: "There is no VIP lounge in Lima anymore. It is unbelievable that Latam, maybe the biggest operator in that hub, doesn't have a lounge. The layover stunk!"
Pros: "Crew was very nice, attentive, helpful,friendly. Food was good not great. Business seats lay flat."
Cons: "Business seats, when laying flat, were not particularly comfortable. Rather hard. The only complaint."
Pros: "Customer service"
Cons: "No leg room, seats go back too far"
Pros: "Maybe, we'll have to see..."
Cons: "KAYAK sent me this email as i sit in a hotel provided by the airline in Lima. I will submit a complaint with KAYAK, for I believe I deserve compensation, especially when this email is sent to me impersonally before a solution to the problem has even been carried out."
Pros: "My movie screen did not work. Those are not my stars on this survey."
Pros: "The plane was comfortable."
Cons: "The crew boarding the passengers did not seem to know what they were doing. I waited in line for over 30 minutes, which at 1 am in the morning was tough. I had my boarding pass reviewed by 3 different attendants. They did a cursory inspection of my backpack by opening 2 of the 15 pockets."
Pros: "The crew and in-flight entertainment."
Cons: "Coming from the cuisine of Peru, I expected the food in coach to at least not taste like rubber and have some variety. A ham and cheese pastry for dinner didn't quite cut it. At least they offer free wine and beer."
Cons: "Everything. We never made it to the last flight because they cancelled our flight home, stranding us (myself, husband and 2 small children) in Ecuador. I have traveled extensively for almost 20 years and have NEVER dealt with such a terrible company with such shady employees. It was unbelievable and we aren't the only ones. Just take a peek at their social media accounts. They don't allow reviews anymore but there is a community of people who have been stranded in South America by LATAM and the link is easily found. They seem to have a ploy to try and get people to buy extra tickets. Seriously a scam. Stay away!"
Pros: "The LATAM entertainment offering for planes without screens was very cool."
Cons: "The plane was older and a little rickety. The gate was unknown until very close to the flight."
Pros: "Glad to have the pillow and blanket. Plane was clean and new. Really appreciate the luggage bins now allow standing up in the middle seat."
Cons: "Food was not as good as other LAN flights I've been on. No fruit in the fruit high season."
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Cons: "They said , the are not responsable for my personal items, this is not acceptable"
Cons: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem."
Pros: "They gave me and exit row."
Cons: "Turbulence, but that wasn't their fault."
Pros: "Crew really stood out as exceptional. Friendly responsive and kind."
Pros: "The newer planes with full video made travelling nice"
Cons: "Legroom was a little tight"
Pros: "Crew Attention Last Leg of the Trip (Lima-LA) the Plane 787-8 comfort layout"
Cons: "little delay on boarding without letting us know why? Although did not delay, even arrived earlier, the overall time of the trip."
Cons: "When buying a flight price and the airline on which I fly are the two most important factors.... LAN transferred my flight to AVIANCA and the food was terrible and the flight attendants weren't very friendly in general. The experience was not very enjoyable"
Pros: "Got to see the Lima airport"
Cons: "Even though it was the same exact plane at the same exact flight. All passengers had to get out, go through a security check point, then wait in line to board again. And at boarding all carry-ons were searched by hand, proving that the security check point is useless."
Pros: "I liked the service. On time leaving. And on time arrival. Luggage was ther. No lost luggage. I would do it again for sure."
Cons: "I didn't like boarding procedure. But overall not bad"
Cons: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."
Cons: "They gave my seat to someone else, they overbooked the flight"
Pros: "I was able to move my seat to a middle seat and got to watch."
Cons: "We would watch other people on the plane across the aisle or in front of us get food options but when it was our turn to be served the flight attendants just handed us whatever was closest without asking our preference. If something is unavailable just say so."
Pros: "The food was great and so was sercice. I had economy seats and they were comfortable and I had plenty of leg room."
Cons: "Maybe more movie options but otherwise the whole flight was without fault"
Cons: "Too crowded"
Pros: "Once again, I was impressed with the food and the service. The flight crew was very friendly and accommodating."
Cons: "My entertainment center didn't have audio for one of the movies so I had to use closed caption to read what the characters were saying. I had some issues trying to get the movie to play because the screen froze for a moment."
Pros: "Good movie selection at in seat screen and I was lucky enough to get one that worked."
Cons: "Crew was not friendly. Food was not good. They made me throw out the soda I bought inside the airport AT THE GATE then didn't give enough to drink on board the plane."
Cons: "American Airline did not announce the change of gate in proper time. LATAM on the other hand was very good and smooth"
Pros: "Direct flight"
Cons: "Delay was a drag and bathrooms were disgusting"
Cons: "Flight was delayed due to late arrival of airplane. That early in the morning? Not a good reason."
Cons: "Tiny plane"
Pros: "The schedule"
Cons: "The stop in Lima"
Pros: "Um the inflight entertainment is good. The touch screen is great."
Cons: "Um not enough arm room for economy class. When you're in an 8 hour flight, comfort needs to be a priority. It's not fair to pack a bunch of people in like sardines after paying $800. The service was fine. Some crew members are nice than the others."
Pros: "The best business class seating we've encountered ... tons of leg room, side by side seating arrangements. I peeped into economy and that's not too bad neither. The seats were 3 sets of 3 seats per row. Most other planes would have at least 10 seats across."
Cons: "All passengers had to open their bags to be searched by hand ... didn't we got screened already by the airport? So it took forever to board the plane"
Pros: "Nice big plane, new technology"
Cons: "When landing in LAX we were unloaded far from anything and loaded into buses and taken to the terminal. It was like a weird sci-fi movie LOL."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Pros: "Good service. The crew was very attentive. The pilots were very good about relaying Typhoon related issues to the passengers; and doing their best to get us to our destination as close to on time as they could"
Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Pros: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Cons: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Pros: "Food and drink services were great.. friendly and accommodating"
Cons: "Seats are a tad uncomfortable for longer flights.."
Pros: "Organised, clean"
Cons: "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
Pros: "Very attentive.. good service.."
Cons: "Seats to tight.."
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "Totally fine"
Cons: "It was fine"
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Cons: "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "we upgraded to economy plus seats and it made all the difference - just having an extra 4-5 inches made the 11 hour flight so much more tolerable than the trip to Madrid."
Cons: "1hr delay"
Cons: "Flight was delayed 8hours"
Cons: "Cabin crew seem frustrated and don't like the work"
Pros: "Was able to change my seat"
Cons: "The tone of the flight attendant (male) who can through the cabin to check things before landing. He was brash and abrasive. Yes, safety first, but overall not a good look for someone in a customer service industry. you can accomplish the same goal with different delivery"
Pros: "This JAL flight was actually operated by american airlines using an american airlines plane. This flight was not great compared to the JAL flight we took to Haneda which was actually a JAL plane which was roomier and had pretty good food."
Cons: "Food was extremely salty, overly sauced. The breakfast options were salmon or omelette and i got salmon. It was spongy and didn't look like salmon. It must have been mashed with something else and reformed into a roll form."
Pros: "We made up time in the air and landed early. Seats were very comfortable."
Cons: "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Pros: "We hit a very bad bout of turbulence. They were concerned as to our wellbeing and comfort throughout the flight."
Pros: "I did like that the flight attendant checked my bag for me land was very forth coming on tips on how to save money with traveling. The fights we very smooth."
Cons: "I didn't like that airport staff didn't alert when the plane was leaving (no announcement was made and staff gave wrong information, I ended up"
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "Excellent, friendly attention from flight attendants."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Cons: "We had purchased the tickets months before flying - It was Quantas, but we flew on American and Alaska- no one seemed to talk to each other - not one site had the complete itinerary. Took hours of phone calls and a lot of anxiety before we completed the trip. I used my American airline frequent flyer card and even though we flew over 14000 miles, we got credit for 500."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Pros: "They were very professional and very welcoming. Made my eleven hour flight feel short with the entertainment the airline provide and the delicious meals that were provided. Definitely will be flying again with American Airlines for my next flight."
Cons: "Can't complain. Pleased."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "That I finally arrived and got off the plane"
Cons: "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Loved the people, very friendly and accommodating. I sat in first class and felt very comfortable."
Cons: "I think needing your own device for entertainment is awful then having to pay rental fees, even if you're in first class."
Pros: "Speed check in"
Cons: "The kiosk didn't work and sent us to check-in from which they couldn't figure out why the tickets wouldn't work. There was only one attendant at the ticket counter for the entire airline. And finally when the problem was finally resolved we nearly missed the flight; despite being there nearly 2 hours early."
Cons: "no leg room"
Pros: "I liked the seats I paid for on the flight."
Cons: "American Airlines flight attendants are horrible! Unhappy, disgruntled and it shows! They are not a good reflection of JAL!"
Cons: "Missing luggage is a common thing in British airway, which is not so common in other airways."
Pros: "The flight landed early. The Entertainment on the plane."
Cons: "When I got on, my seat mate spilled her coffee and almost got it on my clothes. The service felt rushed - the attendants seemed to want to clear the trays and sit in the galley chatting. They forgot to serve bread to the 2nd half of the First Class cabin and had to be reminded to do so. Definitely not their best day, so the experience could have been better."
Pros: "Delayed 4 hours"
Pros: "1 flight attendant, though not super sweet, was sincerely helpful & cared about my parents' ability to move about the plane safely. The others were a little rude/fake but I appreciated that 1. I also appreciated the help we received pushing my parents in wheelchairs at LAX once we finally did get them."
Cons: "No actual food (other than cheese) available for a 6-hour flight, to buy or for free, luckily my mother brought some food on board or I would've been very upset. Also, the entertainment touch-screen was completely unusable for my father & kept pausing/stopping for me, even with them resetting a few times. There is no internet/wifi for flights to/from Hawaii, AA should just be upfront about that bc I kept checking my connection but ended up looking at a map that showed nothing working over the Pacific ocean. We had to request a wheelchair for my elderly father at both gates (in LIH & LAX) even though we were assured there would be one waiting."