Daily cleaning, installation of cabin HEPA filters on flights from Brasilia
The cheapest ticket to the United States from Brasilia found in the last 72 hours was $169 one-way, and $317 round-trip. The most popular route is from Brasilia to New York John F Kennedy Intl, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $277.
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Scores according to KAYAK customer reviews
Pros: "Crew was good. Seat not super comfortable but average."
Cons: "Short flight, all was good."
Pros: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Cons: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Cons: "Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag."
Cons: "I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet"
Pros: "All flights take off on time and arrived on time."
Cons: "Refreshments were minimal."
Pros: "The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience."
Cons: "Food was decent."
Pros: "extremely gracious crew. very clean plane. courtesy necessaire pack."
Cons: "more recent movies options"
Cons: "Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still"
Pros: "Seat not confortable vry tide"
Pros: "The crew was amazing"
Pros: "Azul is always amazing in terms of service!"
Cons: "The price!"
Cons: "We landed and spend 45min instide the plan to be able to unboard"
Pros: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Cons: "Not enough closed captioning in the onboard entertainment system."
Pros: "The crew was excellent, and the entertainment was good."
Cons: "The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side."
Cons: "More recent movies on board"
Pros: "Yes. The food was good ( snacks) and the crew was nice."
Cons: "Everything was good."
Pros: "Good food, good plain condition, good entertainment"
Pros: "Everything was very good: boarding, plain condition, comfort, entertainment and food"
Pros: "Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food."
Cons: "It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled."
Cons: "Tv Service working Priority bording in bus but last to Get into the plane"
Pros: "I loved my trip the flight was amazing"
Cons: "Everything was wonderful"
Pros: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"
Cons: "No much space in the seats"
Cons: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."
Pros: "Flight on tine"
Pros: "The flight was supposed to last 1 hour, but we ended up landing nearly 30 minutes later. My entertainment system didn’t work at all. No channels were available."
Pros: "Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had."
Cons: "We boarded just a bit late but still arrived on schedule."
Pros: "The timelly take off and landing... Being on time was a great pleasure."
Pros: "The selection of tv shows (Game of Thrones)"
Cons: "Not much leg room (I’m six feet tall)"
Cons: "The staff was very unprofessional, check in was over 30 minutes and we were charges for the baggage even though we showed a proof that the system didnt let us check in before. While boarding the representative was so stressed she blew air in our faces and took the boarding passes so agresivally we were shocked! On board the flight attended did not speck English or at least didnt want to, so other passenger had to explain us what she was saying. Very very unprofessional, we will never use azul again in the future."
Pros: "It was nice. The staff were great"
Pros: "Business accommodations were great and the staff was fantastic"
Pros: "Flight was on time. Had good weather and a good crew. No problems."
Cons: "If there was anything less than desirable, it would have to have been the snack. But the flight was only an hour and a half so not much was expected."
Pros: "screens didn't work on flight"
Cons: "Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!"
Pros: "Friendly crew"
Cons: "Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat."
Pros: "The staff was sonfriendly and nice. The snacks on the flight were delicious. We had beautiful views of Ipanema and copacabana as we flew in. We flew around Sugarloaf! It was amazing!"
Pros: "Perfeito e repetirei na primeira chance"
Pros: "Seats are fairly comfortable compared to the international flight."
Cons: "No complaints."
Pros: "Friendly, and kind service starting from registration and up to desimbarkation."
Cons: "Announcement should be given on English as well!"
Pros: "Comfortable flight!"
Pros: "New aircraft and excellent crew members service. Bathrooms always clean"
Cons: "Too many children and very noise"
Pros: "I don't speak Portuguese but everyone was very friendly and helpful."
Pros: "The crew were very outgoing and helpful."
Cons: "The seats are very small and almost impossible to sleep overnight."
Pros: "Crew was very friendly, entertainment was excellent, boarding was fast and smooth"
Cons: "Flight was delayed almost two hours"
"My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least."
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "COVID safety measures"
Cons: "There was no in-flight entertainment via Gogo app / Delta Studio."
Pros: "Crew amazing, seat not too comfy"
Cons: "Sits uncomfortable"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "WiFi never connects food"
Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Cons: "Need vegetarian meal in first class"
Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Pros: "Everything. Very nice accommodating ok"
Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Cons: "No LCD screen for entertainment."
Cons: "Terrible customer service. Took two business days to respond."
Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"
Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"
Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Cons: "Delay and inoperative Sattelite TV"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "Polite and efficient"
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Pros: "Meal quality has improved"
Pros: "Slight delay, hospitable crew"
Cons: "+25 extra bag charge"
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Cons: "I loked everything in my trip"
Cons: "Was delayed 1.5hrs"
Pros: "The entertainment screen was good. The food was acceptable. The crew was very nice and friendly."
Cons: "The seating. Isn't that always the case. Buy a standard seat and be squished like you don't matter - just an afterthought - and if you wanted better, spend another $100 bucks or so. Add to that insult the fact that my wife and I couldn't even sit together because we couldn't choose seats until we arrived at the airport. Really."
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Cons: "Small cramped and uncomfortable plane."
"There was a total Lack of communication regarding delays."
Cons: "More movie selections and better food"
Cons: "Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon."
Pros: "Everything has gone very well."
Cons: "The food (egg) made me get a little bit sick but it wasn’t a big deal."
Pros: "flt on time"
Cons: "over all everything was just fine"
Pros: "comfortable seats. the food was good, good sandwich."
Cons: "for this type of flight, nothing at all."
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Cons: "No entertainment. Plane is getting old."
Cons: "Hot and delah"
Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Pros: "The crew and service"
Cons: "Personalized entertainment system or available through WiFi in tablets."
Pros: "Nothing really"
Cons: "Staff was extremely rude. Seats are uncomfortable. Unless you are Able to download app, there is no entertainment"
Pros: "Crew was not friendly with our limited Spanish. It felt like they were angry with us that we asked some questions in English"
Cons: "Food options"
Pros: "On time!"
Pros: "Copa is always on time"
Cons: "Nothing I’m so glad"
Pros: "Great seat. Right behind first class."
Pros: "Crew was polite and courteous..food and beverages were included in trip."
Cons: "a/c full, needs more control."
Pros: "Excellent service and on time."
Cons: "Food could be improved a bit more."
Pros: "The food and entertainment."
Pros: "Flight was delayed because "they did not have a plane"....this does no make sense.... The food is always very poor ....my tray was almost half empty with the food....however the small portion of meat (just a snack) was tasty."
Pros: "Same as above."
Pros: "buen avión"
Cons: "falta entretenimiento a bordo"
Pros: "On time"
Cons: "Poor entertainment. Food so so. Horrible flight attendant. Luckily the others were better."
Pros: "On time"
Cons: "Food very average"
Pros: "Great service, flight both ways on time, connection flights perfect everything in same concord, baggage transfer no issues, will Flight again with Copa for sure"
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "This is a full service airline that serves complimentary food and movies for a similar cost as low-end airlines like Spirit or Frontier. I was traveling from Punta Cana DR to Denver but had connects in Panama City & Miami. Because 3 flights is a long day of traveling I chose the emergency isle for my flight from Panama-Miami so i could stretch out with the extra leg room. Because I didn't speak fluent Spanish though, the crew had to move my seat. They upgraded me to 1st class! Amazing airline! Incredible crew! Shame most airlines in the US with their FU attitude don't operate this way."
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Cons: "La comida no es adecuada para un viaje de tantas horas"
Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."
Cons: "Too much turbulence"
Cons: "Plane with old Business class seats that were not worth the price of a business class airfare"
Cons: "The quantity of the food was few"
Pros: "Food and sandwiches are tasty."
Cons: "No movie!, uggg... The real problem though is 1) they changed the gate on a connecting flight. Copa seems to make gate changes on all flights without notifying passengers. If you don't watch the board you'll miss your flight. Why not send a crew member to the gate you told passengers to go to , and put a sign by that gate notifying passengers of the change! So stressful!!! 2) In transit passengers catching connecting flights, Copa to Copa, have to go through their security again! What, why?? We cannot eat, drink and relax at the gate because no fluids are allowed AT YOUR GATE. We are not talking ourtside security, you are already in the security areas. Even to go to the bathroom you have to go in and out of security, again! Stupid!! We didn't leave the terminal, and you're making us miserable!"
Cons: "check in"
Pros: "Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights. I was glad to enter a cool plane, as the Tocumen Airport was without air conditioning service."
Cons: "Tocumen Airport is always crowded, noisy and this time around was without air conditioning. As their main costumer, Copa Airlines should pressure the airport authorities to keep a standby AC system in place or replace it with one that can better handle extreme traffic of people."
Cons: "Everyone everything"
Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"
Pros: "I now am a fan of COPA airlines"
Cons: "Boarding is not as organized as it should be. All groups are not called so order is lost. Not enough agents attending this process. On-board entertainment system is not very good. The food is poor as well."
Pros: "The same as my flight from Managua to Panama"
Pros: "ok. good"
Pros: "Amazing crew"
Pros: "Nothing as we could not take the flight."
Cons: "Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home."
Pros: "The crew was nice and the seat was fine"
Cons: "New seats, internet service and at least water."
Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Cons: "Quick, easy, no problem."
Cons: "45 minutes between getting off the plane and getting your bags is ridiculous"
Pros: "Easy check in, and kindly personnal"
Cons: "Maybe consider some upgrades when its possible"
Pros: "Very pleasant and professional crew."
Pros: "Efficient processes"
Cons: "More diverse snacks"
Cons: "They always on time"
Pros: "Good seat. Nice aircraft Helpful check in."
Pros: "Crew was great! Seat a bit tight, like all airlines In economy"
Cons: "old airplane"
Cons: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Cons: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"
Cons: "More efficient check in. Long wait at gate."
Cons: "One bathroom was out of order, and movie system did not work"
Cons: "The check in line had a three hour wait....it was a mad house. Then they told me the flight was boarding at 5:30 for a 6:33 departure, so I got stressed out to get to the gate. We did not board until 6:45 and left at 7:30????"
Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Pros: "All confortable"
Cons: "Turn down the light"
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Pros: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Cons: "Disaster started at noon of the day of flight. Got notification flight delayed by 2 hours. That means I miss my coonection. Options for changes meant getting to destination 24 hours a later or with extra stop. I managed to buy a much better direct flight same day from different airline. And cheaper. I was so lucky. Getting refund for this disaster itinerary. But it worked out in the end."
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Cons: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Pros: "Excellent thank you very much"
Pros: "Boeing 787 Dreamliner, plane looked brand new. Attendants are friendly. Food is excellent. Best flight experience in many years."
Cons: "Desorganização do embarque e atraso na saída"
Pros: "the whole experience. the food was great , attendants were top notch friendly and super helpful"
Pros: "They rebooked us out of Orange County, a different airport, without extra charge."
Cons: "Seemed like they should have known the plane would have been late when they told us all good eight hours earlier, as plane was still in Lima when we arrived at LAX and hence our flight was cancelled but only after driving up to LA and waiting at check in an hour."
Cons: "Flight cancelled twice, 15 hour delay, disorganized announcements and management. Truly awful"
Cons: "Late departure without giving any reason."
Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Pros: "Seat was comfortable, as expected in business class"
Cons: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"
Pros: "Plane on time performance"
Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."
Pros: "That wine was included in the drink selections"
Cons: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."
Cons: "vuelo terrible, los asientos totalmente incómodos, el pasaje no ha costado poco y suprimireron el snack, qué vuelo tan incómodo. ya no conectan la manga y la gente salio en todo el frío fue un choque muy brusco de corriente porque dentro del avión estaba muy caliente ya que creo que no funcionaba el aire acondionado y salir en todo el viento cualquiera se puede enfermar"
Pros: "The service on board is very good.when you have a business customer service is almost everything."
Cons: "One of the orlando airport Imigration building was underwater. There was a broken pipe. They have to take us to the others Imigration building where we have to wait for suitecases together with 4 other flights. All that summed up to about 4 hours. Lost connection NO personal of Latam was there to help out. Had to buy another ticket."
Pros: "Seats were very comfortable. This was an overnight flight and the noise was very low."
Cons: "When I got to Miami they had changed my next flight until the next morning. They did not offer me a hotel or anything. I had to wait in line to try to get on a flight to RDU. Then I had to wait in the airport for 12 hours to get a seat."
Pros: "Good crew, decent service, edible food."
Cons: "Long delay between boarding and take off. Sat on the ground at Lima fo almost an hour. The map function did not work but good entertainment choices otherwise."
Cons: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Cons: "One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others."
Cons: "When buying a flight price and the airline on which I fly are the two most important factors.... LAN transferred my flight to AVIANCA and the food was terrible and the flight attendants weren't very friendly in general. The experience was not very enjoyable"
Cons: "Flight attendants not wiling to help!"
Pros: "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Cons: "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"
Pros: "Bad services, bad food, No enterteiment services available."
"I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information."
"There was a delay in NYC, so to take the connection in Miami I had to run across the airport. Then the flight delayed in Miami, and the schedule in GRU - São Paulo was too tight, so I missed the flight to Porto Alegre. When coming from international flights, the connection time needs to be more spaced because of immigration bureaucracy."
"Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market."
Cons: "If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok."
Cons: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."
Pros: "Crew was nice and organized, easy check-in."
Cons: "Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!"
Pros: "Did us a favor and made check in in the counter"
Cons: "Food was pretty basic....no entertainment whatsoever kids were desperate"
Cons: "Non free entertainment"
Cons: "The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving."
Pros: "Everyone smiling Check in easy Though flight was crowded it was quick"
Cons: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Cons: "Everything perfect . Marcia was very professional and very helpful person boarding at the gate . Employees like her makes the difference . Tks"
Cons: "Serviço de bordo"
Cons: "Gol app is terrible and buggy."
Cons: "Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights."
Pros: "Reliability of schedule"
Cons: "Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk."
Pros: "Crew was fine. Flight was full. Good leg room. Tight being between fellow passengers."
Cons: "Check in was confusing."
Pros: "Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência)."
Cons: "Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto."
Cons: "Flight delayed over one hour!"
Pros: "On time"
Cons: "Viendo que no podrían acomodar tres adultos y dos bebés en una fila de tres asientos por falta de mascarillas de oxígeno, en lugar de reacomodar gente, nos hicieron descender del avión, no les importó mi bebé ni mi esposa que está embarazada, el peor episodio viajando, el supervisor fue descortés, poco profesional y de verdad tiró por los suelos la buena impresión que tenía de GOL"
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great."
Cons: "There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing."
Cons: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Pros: "V confusing to find the gate - signs not updated and total madness when we got there as many flights delayed"
Cons: "Missed the connection."
Pros: "Airplane was new."
Cons: "Punctuality (40min delay), bad service."
Pros: "- Comfortable seat and clean aircraft at a reasonable price & time - On-time"
Cons: "- Kayak displayed that 1 checked bag was included in fare when it was not"
Cons: "Delayed Flight"
Pros: "On time departure, very nice n clean interior, fast luggage delivery at CWB"
Cons: "Hardly talk n understand English"
Pros: "Better snack"
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Pros: "Free snack and drink."
Cons: "No wi-fi is available"
Pros: "Service was great"
Cons: "A little delayed flight :-/"
Cons: "space on the seats, and between the seats"
Cons: "Espaço das cadeiras!"
Pros: "La tripulación y la atención muy buena. La distancia entre los asientos excelente"
Cons: "Lo que no me gusta es que una aerolínea que vuela entre Brasil y Argentina la tripulación no hable español, eso me parece pésimo"
Cons: "Gol decided to charge 35 Reals for each checked baggage. As a result most passengers do not check their bagagge and the crew has to do tetris during 20 minutes in order to accomodate all on-board items. This produces tension among passangers and the crew."
Pros: "A equipe de bordo agradável, mas o check-in pessimo"
Pros: "On time, good service, comfortable plane."
Pros: "Excellent crew members !"
Pros: "On time and the flight wasn't cancled like their partner airline."
Pros: "Very reliable and good schedules"
Cons: "Nearly impossible to make a change if booked through KAYAK site. Baggage policies and fees very different from US carries and a bit of racket. Be careful."
Pros: "Second leg seats were roomy even though I was not in comfort rows, flight left on time on the second leg, flight attendants were curteous on both flights,check-in staff also curteous on both airports. The price was right."
Cons: "First leg flight was one hour late, seats were tight on the first leg even though I upgraded to comfort, and only water was served."
Pros: "Employees were helpful profesional and friendly"
Pros: "Crew and service."
Cons: "No entertainment at all."
Cons: "Very bad food for 3h flight, just a very tiny pack of bad salty crackers"
Airlines flying from Brasilia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Brasilia
Masks required on board, masks provided on flights from Brasilia
Social distancing seating
Middle seats unavailable to book on flights from Brasilia
Testing for antibodies, testing for symptoms for flights from Brasilia
Waiving of change fees. Search flexible flights from Brasilia