Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 7% increase in price.|
Average price of a round-trip
|$737||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "Everything was easy"
Cons: "Business class seats are snug for big people compared to other airlines"
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Pros: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Cons: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Cons: "Good overall"
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Pros: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Cons: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Pros: "Food and snacks!!!!!"
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Cons: "Why do I have to get a new boarding pass in London"
Cons: "10 hour delay in Brisbane was terrible"
Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"
Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"
Pros: "Talk about an awesome experience. I loved the friendly staff and the accommodations were superb. I could ask for no better. Even the food was excellent."
Cons: "I have nothing but praise."
Cons: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Cons: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"
Pros: "simple easy boarding. Jumbo 747 is always a nice experience."
Pros: "in flight experience is above average"
Cons: "The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication."
Pros: "Crew was professional."
Cons: "Couldn't stretch my right (window side) leg. Display quality was poor."
Pros: "On time."
Pros: "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Cons: "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."
Pros: "My first time flying to Europe! I love the service from the attendants but my seat mate made it uncomfortable to seat in my seat. Overall great experience"
Pros: "A large selection of movies, shows and music to choose from. Flight crews were attentive and friendly."
Cons: "The narrow space between each rows for passengers to move from their seats."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Cons: "My headphones and those of my neighbors did not work."
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Pros: "Great seat. I did the upgrade and it was so comfortable ...good food."
Cons: "They closed the shades immediately when we took off. Creepy"
Pros: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Cons: "Vegetarian food selection could be better, need more content in movie selection"
Pros: "Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well."
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Pros: "100% best flight ever"
Cons: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Pros: "The service went a mile farther. It is my favourite airlines!"
Pros: "great food and service!"
Cons: "It got a little cold in the cabin for a few hours."
Cons: "For an international flight, the plane was too small, cramped and uncomfortable. Food had to be purchased. No entertainment what so ever. Previous I took a VA flight to Perth from Melbourne. Same distance, bigger plane, entertainment on seat backs and a meal. This flight soured me."
Cons: "Everyone was delightful during the entire flight."
Pros: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Cons: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Cons: "cabin was nice but cold"
Pros: "The food and service was excellent. Love it!"
Pros: "I liked entertainment options on your phone but at the same time there was nowhere to plug your phone if it ran out of battery."
Cons: "The boarding was good but we did not depart o time which did not cause us to be on time to our destination. It was international flight for almost 4 hours and there was no foodie snacks serve. Only tea or coffee. For a international flight more than 2 hours you should offer something else, soda juices and a snack at the very least. I guess the reason why I am feeling this ways is because I flew with virgin a couple years back to London and was so impressed by he service and the airline and the great quality modern vibe. It was the W hotels of the airlines industry and this time I really want impressed."
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "Professionalism value of service"
Cons: "let me think...."
Pros: "The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!"
Cons: "The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful"
Pros: "The veg meal - paneer, rice, lentils - was absolutely delicious. In fact, all of the food was great."
Cons: "Slight problem with the movie viewing - the screen kept going blank every minute or two throughout, and had to be touched to restart. Only on the films, though; the TV episodes were fine."
Cons: "Very uncomfortable seats, food was bad"
Pros: "Virgin always provides the best, friendliest, coolest service!"
Cons: "The food is pretty low quality, but I understand the logistics constraints of feeding many people in a small space without kitchen facilities! Also the wine choices are superior to other airlines and I look forward to that. I normally plan ahead and bring my own meals whenever traveling by air."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "The crew is nice"
Cons: "Boarding was horrible."
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Cons: "Wifi was not working"
Cons: "Left late"
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "On time"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Snacks, cleanliness and crew"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "A plenty trip!!!"
Cons: "It was perfect, left on time, arrived early!!,"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Crew was wonderful and made me feel very comfortable."
Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "On time service &no damaged luggage!"
Pros: "I loved that the plane was equipped with televisions. I have a hard time watching a movie on my hand held device."
Cons: "That an international flight didn't allow free luggage and that liquor purchased at the airport could not be consumed on the plane."
Pros: "Could not use the bathroom"
Pros: "Nice views on the east side of the flight. Caught Mt. Rainier, Mt. Adams, Lake Tahoe, Yosemite Half Dome, Edwards AFB, downtown LA Free Gogo in-flight wifi allowed Google Maps to work well, though nothing else seemed to load. In-flight magazine was well-written."
Cons: "Flight ran a bit late due to departure congestion."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Cons: "Delayed by an hour!"
Pros: "Staff was amazing! Very friendly and accommodating. We were traveling with a two-year-old and they moved us to first class to give extra room for the car seat."
Cons: "Lots of turbulents. The plane was smaller so they asked me to check in my carry-on as we were boarding. No issues getting my luggage back."
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "Crew was great, flight was on-time and most often overlooked (but most important) we got there safely."
Cons: "The seat on this 737-800 was uncomfortably narrow. This was likely due to the table-tray being in the seat armrest. I had to remove everything from my side pants pockets and even then was not particularly comfortable. This is particularly annoying because I usually avoid this by flying comfort plus. However, on this itinerary, Delta would not allow me to give them money for Comfort plus, because it was a domestic leg on an itinerary including stops in Asia. Such a baffling policy!?!?"
Pros: "Everything was fine Food entertainment"
Cons: "Because the flight was delayed a whole day and night I was exhausted. I have been trying to get the $200 delayed trip rebate. I was given no instructions on how to do this finally after speaking to a travel agent I got a phone numbers I could call. Called and was told what web sight to go to. Filled in still waiting for a reply a day later. Not happy. I dout that this write up will get any response. The"
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "Flight attendants were lovely"
Pros: "Very nice airplane and pleasant crew"
Cons: "All of the less than good, obvious!"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Crew were great"
Pros: "Great plane and staff"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Cons: "Too hot inside the aircraft"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "not really"
Pros: "I love the food"
Cons: "Need more leg room!!! Larger meals needed."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Very friendly and helpful crew."
Pros: "Flying with KLM is a pleasure"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "Good service onboard, good food. On time."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "OLD plane without comfort or entertainment"
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "We love the flight all the way"
Pros: "KLM food and service are great"
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."
Pros: "Crew did the best with what they had"
Cons: "Four hour delays with little to no updates along the way are inexcusable"
Pros: "Space on airplanes are getting smaller and smaller , not more comfortable."
Cons: "Entertainment system did not work, frustrating."
Pros: "I landed safely"
Cons: "The infotainment system didn’t work. Headphones connection is faulty. Everything else was ok."
Pros: "On time, smooth flight, good movie choices"
Cons: "Cramped seating"
Pros: "The answers were defaulted with a star selection and I could not change it. Our air Canada flight for Vancouver to Maui was just OK. It was an Air Canada Jazz flight. Very uncomfortable seats (and we were in business class). The flight was uneventful and the service was great. I would change my answers above to 1 star for comfort; zero stars for entertainment. The movies were old and it was very hard to hear the shows with the ear buds they provided."
Cons: "See above."
Pros: "One flight attendant in particular. Wish I knew her name to commend her. Also, had a bassinet for my grandson!! Frequent beverages offered, especially water. Allowed to move seats once in the air!! Able to help my daughter with her baby. Chicken dish was actually really good."
Cons: "No movie screens at all!? Odd; especially for an International flight. Check bathroom paper supplies more frequently. Ran out of paper towels two bathrooms. No fault of yours, but the Venice airport was a nightmare. I am use to airports in the US and was shocked how long the line was to get through to our gate. We couldn’t even find the end because it wrapped around like an “S”. Surprised we had to print our boarding pass (but was never asked for it); couldn’t do a mobile boarding pass."
Cons: "Flight was about 2 hours late, little food supplied to flight"
Pros: "Very happy with my trip"
Cons: "My lineup in USA entry line was ridiculous and I missed my boarding time because it was as hard to get the air Canada attendants attention so I ended up waiting 40 minutes anxious about missing my plane. Their kiosks weren’t working proper hence the longer line."
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Pros: "The purser was most hospitable, gracious, and accommodating."
Cons: "Choices for meals and entertainment were somewhat limited."
Cons: "Extremely cold on the plane"
Pros: "Pretty much nothing, this goddamn company has so little to compensate for the great inconvenience they provide in mismanaging our flights."
Cons: "I was delayed significantly for both flights on my round-trip and all Air Canada can offer is 15% off my next flight with them. What an embarrassment this company is to be the official airline of Canada. They should change their name to Air Rouge and allow some other company earn Canada in the name. What absolute trash honestly, if you like delays because the plane has a technical problem and they can't even sort out a back up plane within 6 hours, at their headquarters with all these hangers and planes at their disposal, then at least you'll get 15% off your next delayed flight with them."
Cons: "The seats are small and uncomfortable"
Pros: "Flight Attendants were courteous and friendly."
Cons: "Plane was small, seats not very comfortable, entertainment system was down. After traveling 24 hours it was not pleasant. Additionally, coming from Vancouver on a late arrival, no one helped expedite me to the flight. I had to leave International, clear immigration and Customs, then enter immigration and US Customs. When I told anyone I was possibly missing my next flight it was met with a shrug, as if it was just my problem. Not a good way to treat customers."
Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"
Cons: "Going through 6 stages of security!!!! I understand to be safe, but good grief! I bought a bottle of liquor in the duty free at the Budapest airport thinking doing it this way I would not get harassed. Wrong!!! They freaked out and held us up even longer! We almost missed our last flight because of all the security steps we had to go through!!! And so did many other people. It's a ridiculous system, it should all be done at once with only having to stay in the long line ONCE! And to scan our own passports and waiting to see our name on some board to be able to leave that particular room just to be met with even longer lines afterwards is insane. I am not a tech savvy person, as I am sure a lot of others are not either, and I got barely any help to show me how the heck to do all of that! Unacceptable!! And to top everything off, an item was stolen out of my daughter's suitcase somewhere along the way!! Replacing it cost me about $40!!!"
Cons: "They cancelled the flight after we were on the runway."
Cons: "Flight delayed out of Boston. This seems to be the normal state of things. I dont think I've ever flow this route on and had an om time arrival This caused me to miss my flight in Toronto, forcing me to spend the night. I pressed their customer service rep for a hotel, but they refused claiming it was a weather related incident and they were were therefore mot responsible. The weather in Boston and Toronto was fine and at no poi t on the flight did anyone offer Any Reason Whatsoever for the delay. Moreover when i protested the customer service agent mocked me for not realizing it was a 'weather related incident'. I spent the night on the floor on YYC. Needless to say, Ill never fly Air Canada again."
Pros: "Pleasant crew"
Cons: "No leg room, very uncomfortable"
Pros: "Good boarding time, though the passengers were disorganized. It's not air Canada's fault. Even in the snow, we made good time to the destination."
Cons: "There was not enough room for many people's carry on items and staff did not help find space. Most of the passengers would not put their small bags under the seats so passengers with big bags had no choice but to give up foot space completely. Carry on limits should be better enforced."
Cons: "my flight was late leaving midland and therefore I missed my flight from houston to toronto NO one at the Houston United airport counters would help me I stood in line at customer service for an hour and a half just so they could tell me to go see some one at the Air Canada to confirm my rebook and that my flight was delayed an hour anyway and I probably could have made it!!"
Pros: "We were already delayed by alot"
Cons: "Flight was delayed"
Pros: "Great crew and on schedule."
Cons: "One of the better flights I have taken no complaints."
Pros: "No issues on the flight to our destination."
Cons: "Our return flight was delayed due to maintenance issues and then cancelled after 2 hours of waiting. We got re-scheduled for a flight due to leave 5 hours from when the flight was cancelled. We stood in line to get on an earlier flight (there were 3 earlier flights) and got wait listed on one. Thankfully, we got on that flight however, we were in the airport for 8 hours from 8am to 4pm for a 1 1/2 hr flight. Our original flight was supposed to leave around 10am. No flight re-imbursement was issued to us, and we only received lunch vouchers after we asked for them."
Cons: "Crew was rude and poor communicators."
Pros: "The whole experience was excellent."
Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Pros: "the flight was quick and the plane was comfortable"
Pros: "Awesome entertainment and tech interface at the seats!"
Cons: "Need a bigger seat on a long flight and more leg room."
Cons: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Pros: "Once again great airline!!"
Cons: "Food is meh at best but is reasonably price for quality"
Pros: "Great flight"
Cons: "I had a last minute seat assignment (middle seat) in both legs of my flight. AC lost my bags and a day later only retrieved one of them. Still waiting for my second bag."
Cons: "Delayed 3 hours !"
Cons: "the seats were very uncomfortable and didn't recline"
Pros: "Entertainment system might have been nice if the earphone plug worked."
Cons: "The most uncomfortable seat of all time because it was broken but the flight attendant didn't care."
Pros: "I liked the entertainment best I guess, it's very difficult to be comfortable in those horrible long flights. The crew was nice"
Cons: "So cramped, I know you want the highest profit margin possible but I don't appreciate spending 1800$ to feel like a prisoner. The food was barely food."
Cons: "Without notice, flight was delayed more than 3 hours."
Pros: "It has good fair, and check-in desk person in FLL was very nice and helful, as I was traveling by my self with two kids."
Cons: "Nothing to snack for kids on the plane, delay of 1:35 minutes inside the aircraft with kids, having to be seated still."
Cons: "Food was very poor compared to other international flights I've been on. The staff was not very friendly I'm sorry to say!"
Cons: "100 US dollars for preffered seating and get less room then normal seat because of emergency exit door is unacceptable"
Cons: "Not even a pretzel with a soft drink or coffee. Also coffee was lukewarm."
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Pros: "This flight was okay since United Airlines operated it for Air Canada."
Cons: "You had to pay to watch movies."
Pros: "Seat where very roomy. Service was amazing.."
Cons: "There was a mess inside terminal 1 April 25 at 8pm when we arrived perhaps the pilot could have gave us heads up. Very confused as to what was going on."
Pros: "Friendly crew"
Cons: "Assigned a seat that did not recline, no onboard entretainment, tiny snack. The flight was operated by United. The wifi did not work so no movies."
Pros: "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
Cons: "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."
Pros: "Entertainment variety and selection. Food and Drink. Had the curry chicken, surprisingly good."
Cons: "Not enough food & drink service. On an 11 hour flight went 4 hours without a visit from food/drink cart. On the flight from Houston to Munich the food was lousy but we got several more visits/opportunities for drinks."
Pros: "Thankful for infight entertainment and wifi"
Cons: "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."
Pros: "Efficient and professional staff"
Pros: "On time departures and landings"
Pros: "Pre-selected seats and in flight WiFi/entertainment"
Pros: "Good food seats lay flat to sleep on business clas"
Pros: "The crew were attentive and helpful."
Cons: "Small and cramped seats."
Pros: "This flight was good better than I thought it would be crew very nice."
Cons: "Seat didn't recline."
Pros: "Great service loved how the kayak app updates gate changes. Awesome feature"
Cons: "Airline delayed a bit. Nothing wrong from kayak."
Cons: "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Cons: "Boarding and unboarding"
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "The flight attendants were polite and welcoming and the flight was on schedule."
Cons: "It was complicated to get the movies. You had to download the United app."
Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Cons: "No drinks on the flight, even in first class. They should tell customers before they purchase the update!"
Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."
Pros: "United did manage to reroute us so that we cought up with the flight to Europe we were booked on."
Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"
Pros: "Good flight and good crew."
Cons: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."
Pros: "The actual flight was great, employees on the plane were very friendly"
Cons: "We missed flight by 5 minutes and employees were not helpful at all. We had to stay the night in Houston due to this fact and caught a flight out the next morning. The employees were all ready to get off work and left w/o helping us."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "easy flight"
Pros: "Everything went by smoothly, no problems"
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Cons: "The crew was pretty rude on this flight for some reason."
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"
Pros: "Personal informed me on all the necessary steps for transfer and security control. Making change planes smooth and easy"
Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."
Cons: "Ride bumpy. Nothing crew did all mother natures fault Food and sandwich choices awful very little legroom No entertainment"
Pros: "On time clean and friendly staff"
Pros: "Very friendly service"
Pros: "Flight crew was good"
Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."
Cons: "The seat cushions were in terrible condition!!!"
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."
Pros: "Nice smooth flight"
Pros: "The crew was super nice."
Cons: "I had to check my carry on because there wasn't room inside the plane."
Pros: "It was on time"
Cons: "They feed us when we first sat down and then they didn't offer anything else until 13 hours later."
Cons: "As an international traveler I find it annoying to have to pay for my bags on an internal domestic flight. There should be some reciprocation with partner airlines to cover baggage if coming from international to domestic flights"
Pros: "It was comfortable and inexpensive. I have used my United lounge card during my lay over for another Qatar flight."
Airlines flying from Bremen to Texas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights