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The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days

I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.

Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,

Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)

Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.

This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any

I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional

Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.

It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.

We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

The cabin and bathroom experience was poor as the cabin and bathroom were dirty and showed signs of an older plane that had not been updated for Customer’s, comfort and health. There was gum on my seat when I arrived and dirt spots around the fan and light controls. The flight was almost entirely full, so there was no way I could be moved from my seat. Th bathroom had the peeling paint.

Wifi worked inconsistently; outlet to charge computer did not work.

Gate agent in LAS named Juliett should win an award for excellent customer service.

Gate agent and flight attendants were efficient, but more stern than warm.

The only issue is that the plane was HOT. This was not the case on my first flight so not sure why, but thankfully I had a portable fan with me. Everything else was great!

13 hour delay stuck in Detroit and missed a day of meetings. It was terrible

The captain was running late from landing from a prior flight. We all boarded then had to sit and wait for like an hour for him to arrive. I don't understand why you would have us board knowing that we would have to all sit and wait on the captain for an extended period of time.

The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.

My business class seat was inoperable and unable to recline for 10 hour flight.

The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great

Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats

They lost my bag and I still haven’t received it yet

The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor

Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.

Flight was late over a hour just like the first one. WiFi was down.

The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.

They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .

They charge me for luggage which is was included on the ticket

Lost luggage, 2 bags were badly damaged and one of the bags came open.

Good food and entertainment. Poor choices for drinks. Sitting for 12 hours on the row by the restrooms, which do not recline, was a torture

Fought with Lufthansa was poor, seats are uncomfortable, food was bad and luggage did not arrive to IA

premium economy is expensive but worth it for the comfort and food on a long flight

The counter person at the gate was rude and demeaning, to the point that I wouldn't fly this airline again.

We couldn’t take the direct flight back home in Florida because the flight in Palermo was delayed flor long time and keep us inside the cabin without moving the plane. The plane from Munich to Orlando was still there when we arrived to the gate but they said it was late for us to board the plane. We rushed the most to get there. It was a bad experience and got back exhausted and with pain in all muy body. We are seniors 72 and for us was very bad

ok, butt flght was delyed for 2,5h from Frankfurt, and next Flight to Columbuse same

Very kind Lufthansa agent somehow gave us all no charge extra business class seats and helped us get home rested and happy.

Seats are complete BS for 10 hrs. The guy at counter canceled our return flight from europe. Lufthansa on the way back made United look like a trailer park gathering. If given the opportunity, I will never fly united again. Lufthansa seats werent much better to be fair but the service was a 10 out of 10. Incant express how difficult umited made my trip.

The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.

Food was not great. Small seating area for business class

The Linate Milano flight was delayed. Landed at Frankfort at 12:10. Then took the bus on the tarmac and the bus ride was about 20 minutes due to the airport traffic. Got off bus went to passport control, used the kiosk scanned passport, took photo and finger prints and proceeded to wait in line. I asked the attendant that I had a connecting flight at 12:50 his respond was you have to ask the other travelers in line to let you go ahead. There should be a better system. Passed passport control and the gate was at Z69 to the other end of airport. Ran there out breath, I was last person to board due to a mechanical:electrical issue plane took off 2 hours later. Lufthansa need to a better job with international connecting flight. A 1-15 minutes is not enough considering the doors typically close 15 minutes prior to take off. So the window is reduced to 1 hour with all you have to go through with a slight delay it is not enough time. The crew on the flight was excellent and received exceptional customer service.

Loved the towel at the end. Service was frequent and perfect.

Horrible. Would not assist w hotel or new flights when Catania leg canceled

Absolutely horrible. We missed both of our connecting flights from Frankfort due to the new border control lines. Lufthansa had us running and walking around the airport trying to rebook. They were not prepared to offer us a hotel room for the night, but finally relented when I said I was done with Lufthansa, most were not so lucky. I also put put of the blame in Kayak. You need to update which connecting flights you are offering to allow for more time to deal with the mess that is border control in the EU.

Cheapflights did not forward the payment for seat assignments, and my partner and I were separated and given center (B and E) seats. Will be requesting a refund.

roomiest flight in economy I've taken in years. Excellent experience!

The entertainment system was not working, they tried restarting it couple of times but it did not fix it. We were told to contact Lufthansa costumer service after the flight for some kind of reimbursement. When costumer service was contacted I was told no reimbursement for entertainment system malfunction per policy.

That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye

I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!

Way too crampled. Charge more and put in less seats.