Wish a flight with more than 2 hours with some snack rather than just cookie/biscuit.
Most things were ok but the main problem was the cabin staff; they were very abrupt and not very friendly. They were busy and often rushed, snatching drinks off people before finished and bossing them about.
American airlines suck they delay the flights all the time made me sleep in an airport because my flight was delayed and I miss my connecting flight
Ring in first class for an overnight flight, there was no blankets nor pillows for first class customers.
Delayed flight that lead to a missed connection and a 5-hour trip became a 12-hour flight 🙄
Crew should be nicer and emphatic with customers. Same cookies as the past 20 years. Seat are ok and the plane was clean though it was delayed.
American Airlines is a mediocre airlines: they do not maintain the highest standard of cleanliness in the cabins, and the food is not well thought out. Service is not at top of mind compared to other international airlines such as Singapore Airlines, JAL or others.
Flight was cancelled 3 hrs AFTER etd. Thetefore Missed connection from JFK to New Zealand . No accommodation provided… This cost ne aporox 1000 USD in extra expenses and turned whst should have been a 24 hr trip ftom Boston - New Zealand into a VERY expensive , late 70+ hr nightmare … Complete nonsense!!!
The AA app really sucks ... Every flight & connecting flights were delayed over 30 mins. One connecting flight on American Eagle said it was delayed in its arrival ... when it was actually parked across from the gate for over 1 hr before they pulled it to the gate. Seats in the economy/ main cabin are packed together like sardines ... no leg room.
They are still charging me after taking 466 and 833 for round trip from AR to to Bradley airport from 19 to 21. Then poor experience. Am hurt and I will say it on social media. Please stay away from this airline. I see in my bank account they are still taking 644. Am trying to stop it. I used to fly United airlines and I suggest that if you don't want extra charges and good service you go back there. American airlines delayed my flight again and I was late for my meeting, no recompensation but charging me over and over.
One of the Male serving crew was very rude and not helpful. Whenever asked Hot water to drink, dismissed the call and asked to come at back and take it on our own.
Bad service as well. Another 3hr delayed flight from chicago to Charlotte.
Good. Need more flights going to Barbados because we had a very long layover. The food was as expected of airline food but still can be improved. I had a seat at the back on one of the flights and by the time the foodcart arrived the only option was the vegetarian alternative. This could be improved on.
It was horrible experience, as my flight was delayed over 5 hours. There was no compensation provided. They wasted my whole day.
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
Rushed, the boarding was a great deal like a Chinese fire drill.
It was okay; however, for a long-haul flight, the economy seats were uncomfortable. The seat cushioning needs to be improved. The food served was below average. The staff was good and courteous. They were attentive and helped the passengers where possible.
The company hand out head phones so one can watch the movie and other entertainment throughout the flight, after all the ticket is already high Other than that my flight was very good and the attendants was very professional.
The flight to PHL was cancelled. They couldn't find luggage. Long lines, staff was disorganized, didn't care. Luggage still not found.
Once we finally go under way it was excellent. But I hate that they changed the plane therefor the seat configuration.
