The plane was probably full boarding was easy. We were able to check our carry-on luggage for free. It was a return flight through Philly to LA. Never saw a stewardess do a demonstration of emergency Procedures. I think my flight was pretty full
Again flight was awesome except British Airways lost both gate checked luggage’s. Still missing
Not very good , the stewardess were unfriendly and they don't like to be bothered. Cos was a night flight and they need to sleep.
The flight was delayed leaving Miami. When we arrived in Charlotte, we were unable to park at our scheduled gate. We had to wait another 30-45 minutes before we could park at a different gate. All in all, we were delayed by almost two hours arriving in Charlotte.
Flight was delayed due to a steering issue with plane. The delay caused me to miss the connecting flight. The delay caused me to spend an extra 21 hours in airports and flights to get to my destination. The plane issue obviously should have been found and fixed before we even boarded. Ridiculous.
After several delays and being rebooked onto a layer flight, I had to speak to three AA agents for baggage claim to get an attendant. All were in foul mode and reluctant to assist or offer any assistance.
We had a very pleasant flight with very comfortable seats and nice staff.
The meals were mediocre and the alcohol selection was poor.
boarding was quick and painless. entertainment could have been better- but that's also what ipads are for.
The best thing about AA is that the onboard entertainment allows me to watch on my iPad. This was not working. USB ports were not working and the flight attendant said they often don’t work. The flight attendants, one in particular, were uncaring. I was very disappointed.
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
Rushed, the boarding was a great deal like a Chinese fire drill.
It was okay; however, for a long-haul flight, the economy seats were uncomfortable. The seat cushioning needs to be improved. The food served was below average. The staff was good and courteous. They were attentive and helped the passengers where possible.
The company hand out head phones so one can watch the movie and other entertainment throughout the flight, after all the ticket is already high Other than that my flight was very good and the attendants was very professional.
The flight to PHL was cancelled. They couldn't find luggage. Long lines, staff was disorganized, didn't care. Luggage still not found.
Once we finally go under way it was excellent. But I hate that they changed the plane therefor the seat configuration.
The plane was cramped and dirty. Not enough liquid was served to stave off dehydration.
Check-in, Boarding and Flight were fine however I unfortunately chose the only seat in the plane without a window (15A) and when I asked to move up to row 13 that was empty, I was denied because they call it a preferred seat. The only difference I could see was maybe an inch or two more legroom. I think once the door is closed and all passengers are aboard they should be able to accommodate a reasonable request to move even if to a seat they tried and failed to sell for more money. And a few flights now, I find that Air Canada’s Infotainment system has a 100 channels with nothing on. No movies still in theaters nor any that are not already streaming for free.
Everything related to this flight except the flight time could have been better. This is not the first though that Rouge has disappointed with poor show! Bad crew adds to the agony! Cant help it because of lack of options from YXE!
Economy middle seat was so narrow that I could not sit back comfortably with passengers on either side of me. Over the 9-hour flight, with my body slightly twisted most of that time, my previously-healthy left knee became very painful, even though I got up to walk multiple times. The knee is still painful 3 weeks later. Otherwise, it was a nice flight, but I was crippled over my entire vacation.
