Better space for luggage,
My advise find another airline. Qantas is in decline & its bad management more than Covid.
Bring back Avod to the back seat.
Main problem was that the inflight entertainment system did not work on two legs of a Sydney to London Heathrow flight. They tried very hard to fix it in Sydney and Singapore without success. Apart from that, a very comfprtable flight
Pros: "Crew ok"
Cons: "Seat comfort and meals left a lot to be desired..."
Pros: "Crew always competent & professional"
Cons: "Boarding was chaotic"
Pros: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Cons: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
Pros: "Suberb crew. Not obsequious, just helpful with good anticipation."
Pros: "Crew was good. Seats somehow seemed narrower than normal flights I have taken with Qantas. Sat in middle not even enough space to drink tea comfortably. Wouldn't want to be in that position for any longer flights."
Cons: "As above"
Pros: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Cons: "The seats are cramped with very little arm room."
Pros: "everything about he flight was perfect"
Cons: "on line check in more difficult than others"
Cons: "7 hrs late leaving, with postponements drip fed in 1 hr increments resulting in lots of hanging around and day completely wasted"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"
Cons: "This airport is disorganised and undersized for the volume of patrons passing through. Was frustrated with the poor response of Sydney airport go manage an obvious failure of their baggage handling system. No fallback procedure was activated(manual for eg) to actually progress baggsge hangling even for those with connections to make. Disappointed and embarrassed by the defensive attitudes of staff who were given no Support by mgt of either airport or airline."
Pros: "Qantas is always a great choice. Good food and service."
Pros: "Flight was late 30 mins"
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Pros: "Pleasant, clean & comfortable"
Pros: "Flight left on time, arrived 20 mins ahead of time. And great landing"
Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Pros: "Excellent service. Comfortable seats."
Cons: "Nothing comes to mind"
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Cons: "The flight was canceled, after 5 hours of waiting for updates. So we are still stuck in Sydney."
Pros: "Speed of flight was excellent. Overheard storage was good."
Cons: "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."
Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Pros: "Fantastic Service On time Easy boarding"
Pros: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Cons: "If only I could afford business class :("
Pros: "There was an excellent selection of movies to choose from. Breakfast was actually pretty tasty, and snacks and water were offered quite frequently. The seat was reasonably comfortable, and reclines back a decent way. For how huge the plane was, the boarding process was super fast and efficient!"
Cons: "Seats were still rather cramped for my poor husband, who is 6'3. It is very hard to get out of your seat if you're in a window and all the seats on front are fully reclined, and I am relatively spry! Can't imagine an elderly or debilitated person trying to do so! The in flight movies were great, but you had to use the headphones they provide, and none of the 3 pairs I tried worked well. All had constant static. Although the seats recline far, they also do it abruptly and are hard to get to come back up. The dinner (we had the beef) was not very good. The quality of the ground beef was what you would expect from a fast food place. The worst part of the flight was that the sat ALL the infants in the same area on the plane, and all right around us. 5 of them, to be exact. 17 hours of on and off screaming babies! My husband had to move to a different seat to get some sleep! Thankfully, I can sleep through anything. Overall, less terrible than I expected a 17 hour flight to be, but could have been better. Some crew were very nice and helpful and others not so much. The first woman my husband asked told him (rather abruptly) that he wouldn't be able to use his CPAP machine. Then a really nice guy helped him get it set up. The turbulence was a bit scary for me, and the way the captain would announce it didn't help! He'd just say "all passengers and crew be seated and fasted your seat belts" in a rather grim tone as the plane shook violently."
Pros: "Qantas provides a nice welcome when your board domestic flights in Australia like the one we took today between Brisbane and Sydney not just on their international flights. They greet you when you board, don't feel like a number like domestic flights in the USA be it American, Delta, United, or one of the others. They provide free premier movie access, serve a nice warm meal and drink, and make you feel welcomed - Keep up the great work Qantas, you could give the USA airlines lessons on how to treat passengers."
Pros: "Service always attentive and genuine"
Cons: "Food was not as good as previous Qantas flights. Probably because it was catering to American crowd."
Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Pros: "Our flight with qantas was fantastic. Staff are so friendly and helpful. Food was excellent. Premium economy makes a difference on a 15 he flight."
Cons: "when my bag got lost"
Pros: "I like food and service of crew members"
Cons: "Yes I like it"
Pros: "Short flight . It's ok"
Pros: "Easy boarding. Good seats. Good entertainment."
Cons: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"
Pros: "Service always great. Smooth lift off and landing. Just feels so safe. I trust Qantas 100%."
Pros: "Loved the two cords in the seat behind me and the iPad idea"
Pros: "Very attentive crew. Comfortable seats."
Pros: "- The kindness of the crew members - The food - The entertaining aboard"
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
Pros: "Crew members were nice and courteous"
Cons: "Flight was delayed more than 4 hours . Seats are not roomy at all and not comfortable compared to other international airways."
Pros: "I liked that my baggage was returned to an address I gave the staff. However, my baggage was recovered and only delivered to me the Next evening at 6 p.m:(. It was most inconvenient as I had clothing For a graduation function I had to miss due to no baggage. :(:(:"
Cons: "I was most surprised to have NO baggage to arrive in Tokyo Especially as business class priority baggage. Staff at baggage handling in Tokyo were extremely helpful But NO compensation was given to allow me to purchase Basic materials. I was yoke I can collect $80 at Sydney airport On return!!!!!"
Flight cancelled. Only notified of this through kayak not virgin themselves. No offer of a taxi voucher or accomodation. Told to wait in the luggage claim area. Flight reallocated to 2 days after original flight. No offer of compensation.
Communication re delays - 45mins sitting on tarmac…
Pros: "No problem apart from left a tad late"
Pros: "Just the easiness of it all. Not complicated. Simple"
Cons: "The crew was not excellent. Seemed a little rushed and preoccupied."
Cons: "My window seat didn’t have a window so was very squashed and felt claustrophobic"
Pros: "Melbourne has got self check in and bag drop working well....Sydney, take note and passengers be ready for it. That said the ground crew are there to help, but read the signs and don't get cranky if you hey sent back to do what you're meant to. On board, the cheese and cracker snack pack I got was great, nice to see complimentary snacks and drinks being maintained. Onboatd wifi via the app worked well and was actually able to use inflight entertainment on hand held device online the Sydney to Melbourne leg"
Cons: "It was a full flight but there was too much cabin luggage. Ppl had oversized bags and too much of it. Get stricter with the measurements would be my suggestion."
Cons: "We still in Auckland as without any notification airline staff has cancelled our ticket and we had so much drama at the airport and we couldn’t catch the flight and we had to come back home please explain why this is happened? Contact email- email@example.com"
Pros: "Great in flight service experience"
Cons: "Entertainment choices are limited"
Pros: "same as first leg"
Cons: "same as first leg"
Cons: "WiFi needs to be standard"
Pros: "On time"
Cons: "Never ever EVER book thru byo jet. Business breakfast was shocking obviously budget driven not presentation nor taste. Who declared that Arab cheese was consumable. Never book thru BYO jet"
Pros: "Code share with Singapore Airlines made this a fantastic flight from start to finish. Other airlines have much to learn from SIngapore Airlines"
Pros: "Departed on time. Arrived 20 minutes early."
Cons: "Leg room - very cramped"
Pros: "Crew is always lovely"
Cons: "The delay and then needing to fly low and take longer to reach destination But I’m saying that I understand it was unavoidable and necessary Just an inconvenience"
Pros: "Overall comfort of both plane and staff"
Pros: "-Professional, clean. Staff seemed happy to be there. -Use of both front and rear boarding allows for faster departure."
Cons: "-Need clearer instructions or a crew member to direct passengers to front or back of plane. -In flight entertainment depends on predownload of an app."
Cons: "As it is alliance with Singapore Airlines for international connecting but didn't felt any reasonable reason for not serving snacks."
Pros: "Efficiency and kindness were evident in all my interactions with Virgin"
Pros: "Coogan and Brydon"
Pros: "Crew was friendly and was able to sleep on board relatively undisturbed"
Cons: "Flight gate was changed and we were not notified. No one could tell us where the new gate was. Directed to exit security only to have to go back through at the same terminal. Supposed to be seated together and was split from my wife. Bags were lost and didn't show up for 48 hours."
Cons: "I don’t think it’s acceptable to not give any food on a 6 hour flight. Also to pay for food we need to wait for the cart. I sat hungry for awhile."
Pros: "Things went smoothly and on time thanks"
Cons: "Missed flight and Virgin refused to book and wanted $40 airport fee + full fare to get on the flight."
Pros: "Flight attendants were very friendly and helpful."
Pros: "Economy X was definitely worth the minimal cost to upgrade. I loved more leg room (which used to be a "normal" economy size), upgraded noise-cancelling headphones, and having my food earlier so it was piping hot (although still not-so-great airline food)."
Cons: "The touch screen of my monitor barely worked. Aside from that, the jack for my audio was not working properly. Once I could finally watch a movie, the sound would cut off for a while. I'd have to do my darndest to rewind the movie, while trying to get the audio jack to work. It took a lot of work to get the movie to rewind, and then after it started, I couldn't get the touch screen to work for it to stop & play again. Sometimes it would rewind the movie 20-30 minutes before I could get it to play again. All very frustrating."
Cons: "Boarding was delayed without any explanation, and the staff member at the boarding desk was extremely rude when anyone dared approach her to ask what the hold-up was"
Cons: "Delayed departure."
Pros: "Check in was easy as they had plenty of representatives available. Short flight so did not experience food / entertainment, but everything was on time, crew was friendly, and they quickly had our bags out at the other end. We sat in the exit row so had plenty of legroom."
Pros: "Great customer service"
Pros: "I like that the plane landed safely. The crew on the plane were nice and the food was good for airplane food. There seemed to be an abundance of entertainment options but I was working so didn't really get a chance to use them. Staff on board the plane and on board experience was great."
Cons: "The people who were working at the front desk at check in seemed to be very inconvenienced by the fact I was checking into my flight, which seems like it's supposed to be their jobs, if I'm not mistaken. I had golf clubs and was told to wait at a desk were I stood for 10 mins while a woman looked at the computer, not looking up from it in the whole time. There was another lady checking clubs too, and you would thing it was the fist time they had ever had to check golf clubs into a flight; I assume that's not true."
Pros: "Punctuality is the most important and they achieved it."
Pros: "Counter staff at check-in was very helpful. Made sure our bags were clearly tagged for all legs of our flight"
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Pros: "the plane was only half full so we got to take up a whole row for each of my four family members, it was such a treat. we had travelled from bali in the early hours of the morning and spent some time hanging around darwin airport so we were very tired the extra room was very much appreciated. free light meal was also a nice touch and the free entertainment app was a bonus.."
Pros: "I found my experience with Virgin very good. I don't fly too often. I am over 70 and found both the ground staff and on board so courteous and helpful. Would fly again with them. Take off and landings were so gentle which is something I fear, but they have inspired me to "take-off" and enjoy my life."
Pros: "The crew was awesome! It was our first time in Sydney and the crew went out of their way to make us a "to do" list of must sees!!"
Cons: "Nothing- everything was wonderful!"
Pros: "The crew was very pleasant and helpful. The pilot was informative and landed well in windy conditions."
Cons: "Boarding was somewhat chaotic. Zones are ignored when boarding. The biscuit snack was so stake I could hardly bite the center of it. I almost broke a tooth."
Pros: "I liked everything but my chair was very uncomfortable but otherwise everything was great the staff were really good too"
Cons: "Uncomfortable chair"
Pros: "Easy check-in, on-time arrival"
Cons: "The snacks are very boring."
Pros: "Glad I wasnt conecting internationally..Plane problems..Other airlines might have offerred some compensation for 2.5 hrs late.."
Cons: "Otherwise fine"
Pros: "The new App for you mobile device is good. I enjoyed watching the movies to help pass the time."
Cons: "There is never enough room in the seats. I am not a big person, but when a big man is sitting in the seat next to me I do not have my own space."
Pros: "Everyone was super helpful and friendly."
Pros: "Great flight, average food."
Pros: "Boarded and departed on time. Good smooth flight."
Cons: "No window at seating. Disappointing for child traveller"
Pros: "Crew was friendly and helpful."
Cons: "Literally had to cut in front of people exiting the landed flight in LA and run to the next flight, which was going from LA to Sydney. Same thing happened after landing in Sydney. Had to collect my bags, go through customs, recheck bags, take a shuttle to a domestic flight terminal, go through security, then I hear over the speaker it was the final boarding call for my flight, had to run again. I am a 56 y/o woman, was not fun. When I arrived in Cairns at about noon, I found that my bag missed the flight. I was told my bag would be delivered to my hotel in Palm Cove that evening, I received my bag the next morning. The flights into and out of LA were run by Delta, the flight from Sydney to Cairns was VIrgin Australia."
Pros: "I like the service provided by the crew, they are amazing. And the flight was not full so I had 3 seats to myself!"
Cons: "I think you should serve healthier snacks: muffins are really a big amount of sugar and carbs that is not healthy!!"
Pros: "On time"
Cons: "Seats too small and rows so close I couldn't put my knees together. I am only 6'2" tall. Luckily the person in front didn't try to recline"
The food wasn't. I flew 8 and a bit hours and before landing was asked if I wanted a coffee, I needed that coffee. I didn't get that coffee. We flew for 8 hours and then they ran out of service time. I thought that was rediculous. I also got this feeling that every milliliter of water and milk and everything was being counted.
Every single one of my flight were delayed. On top of that when I asked for water I didn’t get it the first time. I had to ask for it multiple of time.
Cons: "Flight cancelled because internet went down on site. However, Virgin Australia and Qantas airlines were able to paper book their passengers and fly to destination. Jet star couldn’t do the same. Even though the internet came back up Jetstar couldn’t complete the passenger flight check in. The Airport staff stated the internet was a risk and instead put 200 people on buses and drove us 5 hours across a 42C desert. Somehow driving across the desert was safer. The icing on the cake was the Internet stayed up for the next hour prior to our bus ride and within the flight crews crew day. So, we could all have flown home with the Jetstar flight crew who actually flew back to Sydney. Yes missed the fireworks and expensive hotel stay on New Years Eve. Finally, Jetstar rebooked is on a flight to Adelaide then to Sydney so we wouldn’t arrive until 945pm. I certainly didn’t appreciate my direct 3 hour flight being turned into a 5 hour bus ride then a 7 hour flight. Oh, please tell them thanks for the piece of cheese and two crackers, apple and apple juice for dinner. What could be done better.....eliminate Jetstar from your list of service providers. Brady Palmerino 858-386-3339"
Cons: "Why are their flights always delayed?"
Cons: "We were delayed for 2 hours and 20 minutes flew into a storm, circulated in circles in the air for 30 mins, landed and had to wait for 3 HOURS inside the play due to lightning. If we left on time this would not have happened. Wort 12 hours of my life ever spent in an airport/plane. WILL NEVER FLY JETSTAR EVER AGAIN!!!"
Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."
Pros: "THE PRICE OF THE TICKET IS WHY YOU WOULD FLY JETSTAR. OTHERWISE, YOU WOULDN'T FLY JETSTAR."
Cons: "The food menu is very limited to bready, carbohydrates - not a single salad or actual meal is available. Everything is tv dinner style. The entertainment only changes every few months so if you are frequent flyer with JetStar, you'll get bored of the movie and TV selection within three flights. The customer service varies wildly. I had one flight where a steward spilled a cup (literally) of water on me and handed me two napkins, and another flight where they moved me to a more comfortable seat upon request. Also, the JetStar membership is a JOKE! I paid for a year membership with the offer of deals and lower, membership prices. HA! I have yet to see an international offer, and they only reduce prices of say entertainment by $1. Also, they don't have an actual MILES program. If I was flying with ANY other company, I would have received some type of positive upgrade for all my flying with them. I must have flown 100,000 miles with them this year already."
Cons: "I have put past a lot of things that jetstar airlines have done in the past, including the 140$ that I had to pay to change and pay to rebook or pay to cancel and there were no given supports with credits, so I ended up abandoning the flight altogether losing the money. I flew jetstar from Sydney to Sunshine Coast with my backpack a personal bag and a tote bag. I had previously paid 20$ for checked luggage. Making my total for the flight 80$ no one asked to weigh my bags or questioned them. Making the 20$ extra just disappear? . They did make me throw out my beverage upon entered the aircraft that I just purchased, I would assume because it’s a ‘safety issue’ even though the airline does not give complimentary anything so I’m assuming it’s mostly competition of sales.In Gold Coast I checked my bags through security got to the gate and they had a trolly weighing bags. They asked me if I was traveling with someone else which I replied with a no. They then weighed my backpack saying it was 7kgs and I had to come with them to the front. So my backpack personal item and tote bag was too much all of a sudden. I offered to give up the tote bag which then turned the situation into that all of my bags were over weight and it was going to charge me 60$ for my 7kg backpack. I said 60$ was expensive and I paid 20$ last time for my checked bags on the way here that I hadn’t used and he said too bad. Meanwhile the majority of people boarding past me had had rolling luggage and an additional bag or a personal item and when I said something to the employee he told me I’m wrong and they were all weighed and it’s 60$ for my belongings to be checked and put under the plane? Because 60$ somehow made the weight of the flight more light? Horrible customer service. I didn’t get I’m sorry any compassion I got what are you paying with? I paid 60$ or miss my flight. 60$ could have given me one more flight. Also to mention the flight was not even completely full so what did that 60$ accomplish? Awful awful awful . So in the future I suppose I’m just going to donate 20$ regardless if I have checked luggage or not because paying for everything is the only consistent thing on jetstar. On the positive side they let me jump the line after I paid 60$ for my “overweight luggage” and I got to my assigned seat more quickly."
Pros: "Long flight but staff attentive"
Cons: "Baggage at Sydney was extremely slow coming almost an hour !"
Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."
Pros: "They were super nice and did not charge me for boiling water and tap water as I made my own meal on the plane. They gave me an extra-large cup which made it easy for me to make my freeze-dried meal!"
Cons: "Reading the reviews - I also got the impression from Kayak that there would be 1 free checked bag. It took 2 hours for me to get my bags upon arrival, so I was almost unable to re-check my bags when the layover was almost 3 hours. I had to take a cab from the international airport to the domestic one, rushing to make the bag check-in deadline, and then get there to see the flight delayed 30 mins. The delay is not the problem, stuff happens, it was the lack of communication, from start to finish that was frustrating. Other airlines have texting and email services, and offer to check bags right outside of customs. I was glad to have brought my own food - $10 for 5 tablespoons of rice? $7.50 for instant noodles? at least the portion size looked OK. The flight staff were very nice, but I felt like the girl at the bar only drinking water."
Pros: "my brand new luggage was completely ripped."
Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you My luggage was not automatically transferred into the connecting flight"
Cons: "Jetstar's luggage policy is a scame. Their carry on allowance is very small and I was charged 60 dollars to check a bag I never have to check at the fair. When I landed they couldn't remove the bags because of a storm, so I had to wait extra time for bags I shouldn't have needed to check. They also charge exorbitantly for anything on the flights. I wanted a cup of water and they asked for 4 dollars for a mini bottle. If their rates were cheap this would have been understandable, but that's not the case."
Pros: "Quick and easy, just as expected, staff professional and. Friendly"
Cons: "Only one problem was the temperature was too warm during flight."
Pros: "kylie the ground staff for Jetstar was brilliant"
Pros: "Flight crew polite and helpful considering it was a full flight"
Cons: "Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure."
Cons: "Our flight was delayed 5 hours for reasons unknown. More importantly, I wasn't aware that my carry on was to be weighed, and if it was over 7kg, I was to be charged $50. I will never fly this airline again."
Cons: "The staff and bag weigh system preflight. Passengers were all shaking their heads and made the mood of flight terrible. I hope your brand dies!"
Pros: "The planes were clean."
Cons: "When we purchasing tickets through Kayak we were not informed that we would have to pay $25 per kilogram on our checked bags. These bags are normally roller wheel carry-ons, but we were not allowed to carry them on. The cost was $640! We were told only when we got to the counter (there are no electronic tickets or electronic check in.) we received a 'discount' and had to pay $360. The jet star agent admitted that she gets multiple complaints DAILY about these fees. Jet Star scams its customers. The reviews are poor precisely because of this. Avoid this airline."
Cons: "Seat. Slow boarding"
Cons: "Return journey of our flight was moved so disrupted our onward flights. Getting in touch with customer services was impossible. Only way is to 'live chat' then they tell you their hands are tied and to speak to the 'refunds team' who don't have a number and will 'be in touch with you'. They won't be. Then outbound flight was cancelled at the last minute. Waiting for a refund........and waiting. If it's a choice between jet star or swimming to your next destination, swim."
Pros: "The flight itself was fine"
Cons: "We got told the flight was from the international terminal and we could not make it even though we were at the terminal 1 hr earlier. Had to pay additional $50 to get on the next flight. A lot of other people were in the same boat as us"
Pros: "Nobody told i couldnt bring luggage had to pay extranfee"
Pros: "Kind employees."
Cons: "Extra baggage fees that were unexpected and no entertainment or food provided. Luckily it was a short flight."
Pros: "Nothing - terrible service."
Cons: "All they cared about was charging us for our carryon. They lost my luggage and I missed my meetings in Sydney. Nobody to complain to they have no staff in Sydney. They also tagged my luggage to the wrong passenger and it was an ordeal to get it back once they found it. Talk about a security breach !! Never fly them again !!! Will be sending info to media!! Paid $320 for extra baggage fees coming from an Air Canada business flight ticket with carry-on - they didn't care!! Kelta at ck in only cared about charging us and when I told her to put the bags in my name she said don't tell me how to do my job I know - and then bag is in another person's name and he had to leave asap in Sydney and it was an ordeal to get report done!! They charge for coffee on board and flight attendants were also rude!! Where is the customer service? Terrible !!"
Cons: "We booked through Kayak and weren't told that when you book a flight with Jetstar, you get NO BAGGAGE ALLOWANCE. ZERO, ZIP, NIL. We didn't know this and assumed like other Australian and New Zealand carriers, we would each get one free bag, so I went online and paid $25 for a third bag. When we checked in for a domestic flight, we were told that we would have to pay $400 to send our luggage with us. THAT WAS MORE THAN WE PAID FOR OUR SEATS! We were also told that had we paid for our luggage ahead of time, it would have only been $60. Be very careful if you fly this airline. Make sure you know what is and what is not included with your ticket, especially if you use a third party to purchase your tickets. PS - All drinks (including coffee, tea, soda, etc.)are extra. Frankly, I'm surprised they don't charge for using the toilet in flight"
Pros: "The prompt service and friendly staff"
Cons: "The flight delay which couldn't be helped"
Pros: "Everything. Great customer service"
Pros: "On time schedule"
Cons: "Excessive baggage charges. Very poor check in. Nobody was there to help us check in our bags as there was no check in counter. Not even a drop of water offered in the flight for free. Very narrow seats with no seat pockets to keep any personal articles."
Pros: "I liked how easy it was to check in, the pleasantness of the crew, and the entertainment that was provided (should you purchase it)."
Cons: "I didn't like how people just rushed to get in front of the line and didn't wait for their row numbers to be called when boarding the plane. I understand that everyone wants the overhead compartment space, but it was just rude. Also, it is frustrating that the airline will nickel and dime you for everything. My suggestion is to make you sure you buy the Kilograms for your luggage before you get to the airport (if you are checking luggage in) or else you are going to be paying a hefty price to check your bags. Also you are only allowed 7 Kgs (15 lbs) for carry on luggage...if you go over that you will be charged. The seats were comfortable, but way too close together."
Pros: "Flight was on time The airplane was clean"
Cons: "This is the cheapest company I ever used. During the booking process they did not mention that they have a 7 kg limit on carry on items. This is not the case when you attempt to book a flight within Australia; clearly deceiving foreign travelers. In any case, I paid extra $24 to check in a (20 kg) bag. When arrived to the airport I voluntarily weighted the hand bag which was 8.2 kg. I explained that I am an international traveler with no mean of exactly weighing the bag. They insisted on checking in the extra bag and charged me additional $50 to do so. With those hidden fees, I ended up paying more for the flight than the competitors. During the flight, they offer nothing for free (not even water or coffee)."
Cons: "Jetstar and similar Australian airlines are corrupt. You have to purchase additional luggage allowance 3 hours before flight time, and then it goes to $15AUD per pound. This was not clear to me. I was shocked when I was asked to pay $500 for my check-in luggage flying from Brisbane to Sydney, which was 6 times the price of my plane ticket. Corrupt!"
Pros: "quick boarding, smart to use both doors to board faster"
Cons: "the flight was delayed almost 2 hours. we had to wait around the airport which was very boring and a waste of time. if we had been informed of the delay we could've gotten to the airport much faster. a free glass of water on board would've been nice."
Cons: "Take off was delayed. Beware, since this is the last flight of the day, there's very little room for delays arriving in Sydney as all flights must land at Sydney Airport by 10:30pm. We were lucky that we just made the cut off"
Cons: "First of all, while booking my flight online, the site canceled my transaction 3 times because the price had risen up while I was completing the forms. I ended up paying more than the initial price. Also, the site never asked me about my bagages and when I tried adding one, it wouldn't let me. Therefore, I figured that it wasn't required to mark how many bags I was checking in and that it will be done once I get to the airport. Biggest mistake! Not only did we need to pay 50$ for a bag of 15kg and 15$ for every kg over this limit, but the employee at the check-in counter was the ruddest person and was treating us as if we we're stupid. Indeed, I tried explaining to her the situation and how the website never asked for our bags but she kept saying how it was all our fault and didn't sympathize one bit. Worst service I've ever received in an airport."
Pros: "Crew & Air craft was good"
Cons: "Delayed flight"
Cons: "excessive baggage fees unfair for international travelers...should state on their web site this airlines is not international traveler friendly we charge high rates for baggage so do not use us unless you have no bags...crew was unfriendly and land reps must get paid commission on what they can overcharge passengers."
Cons: "Lesson learned, NEVER fly Jetstar again. As an international traveler, I had an oversized bag with me that was free on my other 4 flights, but got totally blindsided by the exorbitant fee Jetstar charged. It would have cost $25 in the USA IF they would have charged me, $170 on Jetstar. Ruined my day."
Cons: "Delays happened the entire trip. I had my bag weighed on the way to Australia and they said it was fine to carry on. Then, on my way back they tried to make me pay for it to be checked. The bag was lighter. They also moved me because they had double booked my seat to a middle seat. Overall, very terrible experience. My first flight was delayed to Sydney and I missed my flight to Brisbane. They got me a hotel in Sydney for the night but the didn't tell us where to go to get the voucher. So after 10 hours of flying after 4 hours of delays, I was wondering around helplessly to try to find their office. They told us to go to the Jetstar counter, but no one was there. I got help from another airline as to where to find the office. By the way, their office is marked with a very little sign that is incredibly hard to find. Crazy experience, and I travel quite often."
Pros: "Plane was nice and comfortable"
Cons: "Flight was second leg of an international flight but that wasn't indicated anywhere nor were there any alerts. So, nearly missed the flight even while arriving in plenty of time for boarding, we had to pay another $8 for the shuttle to the international terminal even though it was a domestic flight. Staff was not understanding of why that might be confusing, and kept referencing the amount of numbers in the flight number that should have magically indicated to us that it was an international flight."
Cons: "Another flight between BNE & SYD delayed. This occurred on my flight from SYD to BNE causing me to miss an important event. This occurred again on my return flight. No complimentary food or meal during the flight as expected but did not expect the airline to deny me a glass of water unless I paid for it. Even a prisoner is given water!! Can't comment on the entertainment as I did not bother watching any, therefore gave that an OK rating. Food/water, none supplied, therefore a 'Poor' rating Wont be flying with Jetstar again."
Cons: "I wasn't expecting such a no frills flight. For a 10 hour flight we had to buy our own beverages. I asked for hot water and was told there was a charge."
Cons: "Check-in staff at airport seemed overwhelmed, and unable to prioritize. We had to stand in multiple lines - first the kiosk line to check-in, where we got our boarding passes. BUT since we had not pre-checked luggage online, we had to stand in the VERY long regular check-in line to check-in (again) with baggage. Although I asked at the beginning if we could move ahead in line as our flight was boarding within the hour, they refused. So we got about halfway through the line before they called people on our flight to come to the front. Once we got our bags checked we had to go to the customer service line to actually pay the check-bag fee. another long line. Again I asked if we could go to the front because now our flight was boarding in 30 minutes. After initially suggesting that we would be fine, the attendant did help us get to the front of the line. But combining one line for people who have missed flights/need refunds,etc., with a line for people who just need to pay a fee and move on (so they don't also miss their flight) is just poor management. We did make our flight, and it all worked out fine, but overall really unimpressed by the experience."