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Scores according to KAYAK customer reviews
Pros: "The crew was awesome and they really made the flight so much better. I loved how short the flight was - just 58 minutes from Vancouver to Portland."
Cons: "This is a turbo-prop commuter flight, so it's fairly noisy; also, there are no USB charge ports or entertainment system."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "Nice crew and smooth flight"
Cons: "They had overbooked the flight and several passengers (including myself) didn’t have seat assignments until everyone had boarded the plane. I was never able to select my seat assignment so got whatever was left."
Pros: "There was someone who worked at the ticket counter on gate B9 who was so sweet, friendly and competent. Not only was she pleasant and quick to everyone she encountered but she helped my daughter and I get seated together. Unfortunately I didn’t get her name...."
Cons: "Not much really. It was a great flight."
Cons: "Cause the flight was canceled I have to call the airlines to get the refund, which not 100% refund, it makes me disappointed"
Pros: "Great crew, nice plane"
Cons: "More varieties of snacks"
Pros: "I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference."
Cons: "When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating."
Pros: "Great leg room."
Pros: "The crew were very polite and helpful."
Cons: "The flight was delayed for an hour and no one could explain why."
Pros: "Leather seats"
Cons: "Narrow aisles"
Pros: "It was clean."
Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Pros: "Even though there was no TV screen in the headrest, we were all provided with IPads to view. The controls on the IPad were quicker than the in headset TV's. The seats were comfortable and we all received a flight packet that included a toothbrush, eye shades, ear plugs and a pair of socks for our comfort! Blankets and pillows were in our seats when we arrived."
Cons: "I missed being able to see our flight path. On a long flight it's difficult to keep track of where we are and now much longer we will be in the air without the flight tracker. My baggage was misplaced, so I was delayed by needing to fill out forms for lost luggage. Thankfully, it was located before I reached my connecting flight."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "The flight attendant was friendly."
Pros: "Very accommodating, friendly staff and comfortable seats."
Pros: "Good price and value. Crew were good."
Cons: "One restroom was out of service so people were continually lined up down the aisle waiting."
Pros: "We love flying with them"
Cons: "There were no flights for me to make my connecting flight"
Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight!"
Pros: "The service was good they did keep us informed while we were waiting two hours on the airplane for a crew member"
Cons: "Waiting for crew member 2 hours"
Pros: "Seats are ok."
Cons: "The flight schedule was delayed two times."
Cons: "We can't get boarding pass in Taipei. Hence, we have to go through Canadian immigration process to obtain boarding pass, then enter US immigration zone for US immigration process before get on board."
Pros: "Enjoyed it, and great coffee."
Pros: "It was good"
Cons: "Can’t really think of anything"
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Pros: "Friendly service"
Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."
Pros: "charging outlet"
Cons: "light delay. no service."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "We loved the nonstop flight."
Cons: "Not much in directions/instructions. Waited in check in line only to be directed to another kiosk to print our paperwork, then wait in line again. Would have gone smoother if there were signs telling that."
Pros: "Attentive staff. Great to children traveling alone."
Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"
Pros: "Small plane and short flight. Not too much to expect other than get there on time which they did"
Cons: "No complains"
Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."
Pros: "The overhead bins seemed to have more space than usual for non-checked bags."
Cons: "Boarding was delayed and the flight was late. This was already an evening flight, so the delay meant that I missed the last public transit train once I was home and had to pay for a cab."
Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."
Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."
Pros: "Nothing...the seats were to small"
Cons: "I am a retired Veteran and they made me pay for luggage--versus Active Duty which got free luggage...ridiculous"
Pros: "Great customer service! The crew was super patient with me and a flight issue I had"
Cons: "I never like the drinks offered on a plane."
Cons: "Bag full of very expensive ski stuff lost in Vancouver somewhere---hoping I get it back!"
Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."
Pros: "time of flight"
Cons: "The plane was tiny. Everyone had to check standard carry-on luggage"
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Pros: "The flight was quick and we arrived early. I had more seat room on this flight than on intercontinental planes. Very smooth landing, one of the best."
Cons: "No beverage service of any kind--trip was too quick!"
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "The flight crew was amazing! Very helpful and did everything they could to assist!"
Cons: "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "Crew was very upbeat and helpful"
Pros: "The flight timings and the arrival time"
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "Delta in Orlando is awesome!"
Pros: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
Pros: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Pros: "Perfectly on time. Good food and very good friendly service!"
Pros: "Direct flight from CDG to IND."
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Pros: "Crew was good, plane was clean."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Direct flight from Indy to CDG is great."
Cons: "Always delays in between transfers from Mexico City"
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"
Pros: "The comfort, space, quiet, snacks"
Pros: "On time arrival"
Pros: "Boarding was easy"
Cons: "Small seats with very little room and no ability to recline"
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Pros: "Updated plane. Had usb charging available!!"
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
Cons: "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
Pros: "the flight was on time and the staff very helpful"
Pros: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Cons: "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "People are good"
Cons: "Flight delays!"
Pros: "The plane wasn't ice cold, which was a nice change."
Cons: "I couldn't close my air vent unless I wanted to hear a nice whistling sound for the duration of the flight. So I just left it open, no big deal."
Pros: "Very informative staff"
Cons: "Was late"
Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"
Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."
Pros: "Easy boarding, good wifi."
Cons: "Two hour mechanical delay, seemed like they waited forever for paperwork. Then rough weather, so bouncing all over. And on top of it, no peanuts."
Pros: "Flight attendant was really funny!"
Pros: "Crew was VERY friendly and helpful."
Cons: "No changing table in restroom made it hard to change infant."
Pros: "Smooth process, nice plane, amicable staff"
Pros: "seat was comfortable"
Cons: "be in time guys. Please."
Pros: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Cons: "I was not given correct information and being a very novice traveller did not check the information."
Pros: "Crew are always the best on WJ:) All smiles, real people, love it :)"
Cons: "On board entertainment not working :("
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "Talia is an excellent stewardess—She takes good care of people"
Pros: "Nice customer service pleasant flight. Fkight attendants are really nice"
Pros: "The low cost"
Cons: "That which comes with low cost, you get what you pay for"
Pros: "Very spacious. Not an overfull flight Seems like they offer a lot"
Pros: "Flight crew very attentive."
Cons: "Condition of bathroom at front."
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Pros: "I just love WestJet"
Pros: "Landed 10 minutes early. Good landing in tough conditions"
Pros: "Friendly, polite crew. Well organized boarding"
Pros: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Cons: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Boarding was quick and easy, and the gate attendant was quite friendly."
Cons: "Very rude crew members; delay leaving YVR. Instead of being honest and upfront about having to leave an HOUR later--and also lying by saying that we'd be flying into Gatwick in only 8.5 hours as opposed to 9.5--they made us wait in our seats while the craft supposedly waited for food to be loaded. The best line was, "Our plane will be landed an hour earlier! But because London doesn't like it when we land early, we're going to wait here for a while on the tarmac so we make it there on time.""
Pros: "Low cost, supportive seating"
Cons: "Meals are extra Arrived a bit early and had to wait about 15 min for someone to attach the gate"
Pros: "The flight was on time"
Cons: "No food, flight attendants were okay but not especially friendly"
Pros: "I had never heard of WestJet and only booked the flight because it was the least expensive ticket I could find. I was shocked when I was given my boarding pass because I got a first class seat. A comfortable seat is such a blessing on an overnight flight because you can sleep fairly comfortably. Also, the food and especially the wine were excellent. The flight attendants were very courteous and helpful. I would recommend WestJet to anyone."
Pros: "Nice Staff. Easy process."
Cons: "Not enough leg room , felt very cramped."
Pros: "I was rescheduled to a flight that got me to phoenix at 7pm... Ended up missing a meeting."
Cons: "Instead of a straight flight to Phoenix they rescheduled me to a 2 stop flight until my final destination."
Pros: "Late departure, later arrival. Seats did not recline. Staff insisted we would not be late, no need to contact awaiting family, no updates (even as we missed boarding time by 20+ minutes and plane still required de-icing)... end result 1 hour 40 minutes late"
Pros: "What is there to like when your flight causes you to miss the last train home in the middle of the night. Movies were decent."
Cons: "Not only were you late, you didn't even apologize. Your delay forced me to take a cab, which is more than $40 more than a train ticket. Moreover, the crew was just unfriendly. starting from responding to questions with eye rolling and sour face and ending with not even responding when I say thank you when leave the aircraft. Little things that contributed to just poor experience overall."
Pros: "Seats were comfortable with enough leg room. Crew was fantastic!! They made it a very entertaining and enjoyable experience, especially the host."
Cons: "Entertainment system didn't work at all for me. I believe it was also not working for everyone else. The food was also not that great. Portions were tiny, taste was ok, but definitely leaves something to be desired."
Pros: "West jet is a clean and well run company"
Pros: "Flight not full"
Pros: "Being disabled I found everyone very helpful and friendly"
Pros: "Flew part of the trip on a Mexicana plane and part on a WestJet plane. and service, food and entertainment was far superior on Mexicana than Westjet"
Cons: "Service in the plus was the worst ever. Extremely slow and we were half through the flight until someone finally came to collect garbage. The flight crew manager sat down most of the flight doing nothing at all. Good at the announcement part but nothing the rest."
Pros: "The male flight attendant on our travel from Vancouver to SFO on 9/4/16 at 7:35pm was hilarious, outgoing and thoroughly entertaining. He brought smiles to many faces and laughter is always appreciated! Great job! As the flight was delayed he also help to lift everyone's spirits."
Pros: "on time friendly comfortable"
Pros: "I ended up being at YV a lot earlier than originally planned, and was able to switch to an earlier flight for less than $80, which was a lot nicer than having to buy a while new ticket for over $300, which would have been my other option."
Pros: "Flight attendants were humorous"
Cons: "WestJet chose to not delay a connecting flight by 30 minutes after their first leg flight was delayed by just over an hour. This resulted in a 1 hour Calgary layover turning into 11 hours. Instead of arriving in Regina at 1 pm, we got there at Midnight. Missed my only Saturday of visiting with family. No apology from WestJet. Received only $30 in compensation for meals to be divided by My daughter and I. I viewed this to be very cheap on the part of WestJest, with no consideration for the value of our time. Will make a point of avoiding them in future for absolute certain!!!!!!!"
Pros: "Staff is very pleasant"
Cons: "Where to start? Uncomfortable seats, one snack service, late boarding, late landing"
Pros: "Crew was great and very attentive. Seats surprisingly comfortable for economy."
Cons: "Never could connect to their Wifi. Not available for some reason. They rent you a tablet with entertainment, but choices are pretty limited for a 9.5 hour flight."
Pros: "usual excellent/good service"
Cons: "no food served"
Pros: "I liked the free entertainment app"
Cons: "I didn't like the delay but that seemed unavoidable"
Pros: "The flight attendants were not only polite and courteous (as expected), but were funny, as well. Great service!"
Pros: "The boarding gate person from Westjet was excellent in the way he dealt with my missed flight..........kudos to him"
Cons: "The security staff were not prepared to deal with the sudden increase in volume of passengers. Since there were around 300 people ahead of me I knew I was probably not going to make my flight. I felt as though I wanted to ask everyone there if they minded me going to the front of the line as I was probably going to miss the flight, but felt too intimidated. Of course my onboard bag was flagged for further inspection so when I asked the security agent that was being absolutely riduculas with the inspectioin of the mans belongings ahead of me if she could take a look at mine as I was probably going to miss my flight she just gave me this evil look and said im already looking at this mans things. (she didnt need to state the obvious but maybe a little common sense and tact in helping to resolve customers problems would go a lot further than projecting her power trip. Not impressed at all."
Pros: "Plane change last minute causing ~2 hr delay No voucher or apologies offered for that Baggages took more than one hour to arrive .. Total delay more than 3 hours for a flight that till last minute was supposed to be on time ... Missed my ride in Toronto ... Crew unfriendly"
Pros: "The service was at the level that I was expecting. And there was the usual casual, yet professional upbeat vibe that the crew exhibited."
Cons: "The flight was slightly delayed... not sure if it was due to mechanical issues or not. Since I didn't have any connections at the end of this flight, all was good."
Cons: "1 hr delayed departure!!"
Pros: "Plane didn't crash"
Cons: "They lost my luggage, not sure what happened and they're not going to tell me so whatever. If this changes I will update my review."
Cons: "Check in agent very rude"
Pros: "Crew was ok"
Cons: "The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing"
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Pros: "The seat was very comfortable the service was terrible the flight attendant helped the attendants in coach before taking care of the 3 passengers in first it was disrespectful the peanuts were horrible and the wine was terrible"
Cons: "Do you really want a list?"
Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."
Pros: "The plain got to Mexico before time I was traveling premier so the seats were confortable."
Cons: "Normally the crew is really nice .I found this One less attempt . The suitcase didn’t came our first like every time I fly business"
Pros: "The crew was exelent, seat was very confortable"
Cons: "24hrs in advance, the flight was delayed over 6hrs"
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Cons: "Very happy, excellent!!"
Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Pros: "I enjoyed it"
Cons: "Good overall service"
Pros: "Overall, my flights with Aeromexico were smooth and comfortable. I especially appreciated the airport staff allowing me to load a zone ahead of my assigned zone so that I could easily get my viola in an overhead compartment on the plane. Lots of points earned there, thank you!"
Pros: "On time. Good entertainment"
Cons: "Food too salty"
Pros: "*Food/Refreshments *Entertainment *My luggage arrived intact and not damaged *Getting to my connecting domestic flight went really smooth and wasn't much of a hassel. This is one thing I like about Aeromexico"
Cons: "*I had no idea on whether I had to pick up my luggage for my connecting flight on AeroMexico. I had to ask multiple times just to be sure."
Cons: "The flight was never listed on any airport screen and the gate was not provided on my boarding pass (this was after I couldn't get a digital boarding pass for no reason that was ever explained to me). Stressful and frustrating experience."
Pros: "Nice flight. Smooth, in time and safe"
Cons: "Air was very dry and my seat couldn’t recline at all. For a red eye flight that was very uncomfortable"
Pros: "I like the staff, the seats, the entertainment"
Pros: "I like the staff, the seats, the entertainment"
Pros: "The crew were friendly. Good plane landing."
Cons: "The restroom should have been cleaner."
Pros: "flight on time, arrived on time. Everyone friendly."
Cons: "As with most airlines, lots of waste with food packaging. Don't need food and with drinks fill cups that can be re-used. Didn't realize our seats in emergency seating don't recline. This was very uncomfortable."
Pros: "Overall great experience."
Pros: "Excellent service, plus no extra cost for the carry-on."
Cons: "It took almost an hour to get off the plane at our arrival."
Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."
Pros: "Good hot meal"
Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"
Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"
Pros: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Cons: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Pros: "Fantastic Chicken dinner for economy fair.. Will fly AeroMexico again next time. Great (the BEST) service !"
Cons: "The flight was delayed for a day. I had to spend a night on Mexico. They changed my flight so I lost a day traveling."
Cons: "Lost luggage. The Aeromexico Rep at the departures desk was mildly helpful. She told me the person I need to speak to was busy and that I should go downstairs and wait by McDonald's. She said i should sit, because it could take a long time. She didn't ask my name nor tell me who I should be waiting for. Just to wait. I had to ask for the persons name I should be waiting for and if she would be wearing a AM suit. I asked if there was a desk where she would be, and with an attitude the Rep, said "I already told, you just go wait by McDonald's". After waiting for an hour and asking every woman that walked by if they were Stephanie, I finally found her. She was walking by, clearly not looking for me. I had to follow her and stop her. If not she would have walked right by. Once we spoke, she was very helpful."
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Cons: "There was a 5 hour delay which caused me to miss my connection. After standing in line for 3 hours, They did not get me the same day flight and put me on a Latam air flight and asked me to take the bus to terminal 1. When I spoke to the person on Latam air they said they don’t have a ticket for me and sent me back to terminal 2 via a bus where Aeromexico desks were. I stood in another line for 3 hours! Then they told me there is no flight and they will put me on the next day flight. However they did not provide any help or accommodation for the night I had to stay in Mexico which felt very very unsafe to me."
Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."
Pros: "Good space between seats and the free alcoholic beverages. Food was acceptable (ham & cheese sandwich)."
Cons: "Having to go through security again when we have not left the secure portion of the airport. After all we had just gone through security in Ixtapa."
Pros: "liked the seat and the space. a blanket provided without asking"
Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."
Pros: "I liked that the flight departed and landed on time."
Cons: "The flight itself went well. The best part of it was the professionalism of the staff. The worst part was waiting more than an hour for the luggage to come out of the carousel. This is a record for me. Only two flights arrived at that time at O'Hare International Airport."
Pros: "Everything was good."
Cons: "The fee on the first baggage ."
Cons: "I document my suitcase they opened and stolen my clothing"
Cons: "Crew was rude. Lost my luggage."
Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."
Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."
Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"
Pros: "My purchase was cancelled 1 hour after confirmation because the name on the debit card did not match the passengers name. I was buying a flight for My girlfriend. I've don't this purchase 11 times in the past 10 months. I had to repurchase a ticket at the airport for a flight 2 hours later."
Cons: "I was emailed the cancellation not even a call to try to fix it. Sorry I don't check my emails every 10 minutes"
Cons: "The entertainment was awesome. Made the flight time go very quickly...Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Cons: "The flight was late, the seat space minimun, I was on the kast row so the de back seat could't retract. The flight was full"
Pros: "Emelio aranda"
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Cons: "see above."
Pros: "The crew was very nice and helpful"
Cons: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pros: "Clean plane"
Cons: "No food"
Pros: "Video entertainment not working for my whole row."
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "We had some light turbulence but other than flight was great."
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "Power kept me working, big value to me"
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Cons: "The crew wasn't very friendly - which is something I have noticed between AA and United. United seems to be much more friendly and welcoming."
Cons: "Cero entretaintment"
Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"
Pros: "Boarding was very efficient"
Cons: "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
Pros: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Cons: "A little bumpy"
Cons: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "Great announcements by lead flight attendant."
Pros: "Except for comments under what I didn't like. AA experience was O.K."
Cons: "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
Pros: "Everything went smoothly"
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Pros: "I was shocked to finally get a snack. Seems like years since that happened. And we arrived in Indy thirty minutes early!"
Cons: "The flight was incredibly delayed."
Cons: "Flight was very late. Boarding was not good!"
Pros: "I really like the crew on this flight, they were very polite and very friendly."
Cons: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "No complaints. Love American!"
Pros: "Flight attendant was high spirited, funny, and very attentive!"
Cons: "Delayed due to crew member not arriving. They boarded half the plane before realizing and then made those individuals de-plane and re-board again."
Pros: "Trip was quick bags came quickly also and everyone very nice!!"
Cons: "Cost of everything in airports!! Ridiculous!!"
Pros: "The crews not responsible for AAs garbage corporate policies, and were empathetic"
Cons: "No pilots, and mechanical issues."
Pros: "The crew was excellent and the plane was new."
Cons: "The seats are entirely too close together. If I wanted to be crammed in uncomfortably close to the seat in front of me, I would have chosen a budget airline like Spirit. I am not a large person by any means in terms of height or weight, and I cannot imagine how anyone who is relatively tall could ever be comfortable on your airline. Will not likely book again."
Cons: "this was the first time a I have traveled to the US and I was stranded at the Louisville airport after the flight diverted due to bad weather. I was offered no alternative transportation to Indianapolis. I was totally lost being in a strange city without support. finally I had to take a taxi which was very expensive"
Pros: "I somehow made it to IND"
Cons: "Everything. I had to be transported by an old unsafe looking bus to a separate terminal and had to climb up and down emergency stairs (not handicap friendly), also I have 2 roller bags I carry on to every flight I have ever taken without issue and they charged me $25 per bag to check because it was a "snug" fit into their dimension box. Also gave no snacks and only half can refreshments, no entertainment."
Pros: "Great service with low prices!"
Cons: "no leg room"
Pros: "They came around and offered drinks twice, and I asked for a cup full of ice and a cup of orange juice, and they provided it with a smile. Even though the flight was full, there was ample room for everyone's carry on luggage in the overhead compartments. Very pleasant flight overall"
Cons: "I was not unhappy with any part of the flight. Oh, one thing, the PA system was defective, so all you got was static and feedback, but they kept using it, even though you couldn't hear them at all."
Cons: "Late again. This time was because they did not have a flight attendant."
Pros: "my mom needed a wheel chair and assistance and they provided it without hesitation. All were friendly and helped me get my pass to see her to the plane in a very speedy way so my mom didn't have to sit and wait while I got it. We appreciate all you did!!!"