Like the fact that the boarding was expedited. But the delay and chaos around the onboarding was not appreciated.
The flight crew were very helpful. The seats were very close together. There was barely room to sit without touching the person next to you.
I’m an EP on AA every year for more than a decade but this was a very pleasant and surprising experience. Clean and sizable plane for HOU to CHI. 5 row first class. And excellent food in first class the steak option was really good. Your flight attendants even better. Seat 5A
Awful. Delayed flights, missed connection to Toronto. Hotel vouchers were for already booked hotels x3. Giant waste of my time
Boarded early, left early, arrived 40 mins early! A win win for me!
Great flight. Got to watch a movie. Smooth flight and early arrival at ORD.
Overall it was good. I missed my connection but I was put on another flight.
Smooth flight. Boarding was chaotic. Could not hear the gate agent over the intercom. People were lined up in the wrong lines. Groups one and two were told to board through line one and group 3 through line 2. All very confusing. Once in the air, the flight was smooth. There was no entertainment option on this aircraft, even though it was a larger aircraft.
The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.
I don't understand why they can't have charging ports on seats in 2023. They only offer it as a 'premium seat' service. It's ridiculous
Missed connection from delays and times changing multiple times and then involuntarily booked on another airline next day
Nothing, I wont be flying American Airlines again and will not be recommending anyone to fly American Airlines. It was the worst experience flying I've ever had.
I love the e fact that the staff communicated swiftly when my flight was delayed and gate number changed
Delayed flight more than I hour. When boarding we spent some additional time on the plane before takeoff ....
They lost my baggage and I am still struggling to the information and update
It was good, the staff was great, and the food, was as usual, tea and biscuit. Bathroom was clean, and the plane was clean as well.
Boarding was quick and efficient. We arrived at our destination early.
As a first class customer, there was no power the entire flight which limited my ability to work. I find this unacceptable. The first 11 rows on the left side of the plan were out. I was only offered the option to charge my phone which was not the issue because my laptop was out of power. I asked if there was anything that can be done for me, and the answer was, "no". I was not offered any type of compensation for this AA problem which caused me unnecessary stress due to inability to address business issues on an already challenging travel day. Flight attendants tried to reset the power once but that was the extent of their support. Very disappointing for the lack of expected services on a flight. Please contact me with customer focused response to this complaint.
Update to handle the delay was very bad, crews no smiles or welcome or thanks. Don’t care attitude
After we landed we sat on the tarmac for 1.5 hours waiting to get to our gate. Ridiculous.
