Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The wine!"
Pros: "Seat and leg room very good."
Cons: "One of th flight attendants was a bit curt. And they were very slow in offering beverages. Otherwise a great flight. Better than United."
Pros: "Upgraded to first class. Ample legroom would be an understatement. Great staff, great service and very good food. Almost needed an operating manual for my “Lazy Boy recliner”!"
Pros: "Friendly and excellent service at every level. Great help with assistance, wheelchair, etc."
Cons: "I was notified of cancellation & rescheduling of my 8 am flight at 9:30 pm night before by email - II had no access to email so I arrived at airport at 6:am. As a result spent 12 miserable hours in the ice cold airport. Why was I not also notified by text or phone call?"
Pros: "Alaska airlines sick. It is the worst."
Cons: "Missed the last connection by about 30 minutes because of their mistake. The plane did not wait and I sat as t the airport for 7 hours (all night) without an apology or any food or water. These people don't give a damn about their passengers."
Cons: "All was well!"
Pros: "Crew at check in very helpful"
Cons: "We have been sitting in the plane after landing one hour ,because no gate available"
Pros: "Ammenities were my favorite for sure."
Cons: "I have nothing to be displeased about in my service given by Alaska."
Pros: "Had no problems and web site no issues."
Cons: "Flight was late but was airlines fault, no issues with web site"
Pros: "Very friendly flight crew"
Cons: "Flight was delayed. In flight entertainment on tablets is less than convenient."
Pros: "Better choices and better food and some entertainment would be a nice touch."
Cons: "The boarding process is chaotic and they allowed people with oversized bags that slows boarding process. Bags had to be checked in."
Cons: "Waiting for a gate to deboard for almost an hour- poor service!"
Pros: "All of the above"
Cons: "All of the above"
Pros: "I found that the 3 airports we were traveling through were consistently great! If you have happy employees someone is doing something right!!"
Cons: "The USB charger on my seat was broken"
Pros: "easy boarding, left on time, no delays, landed on time & quick to exit, flight crew was outstanding, I knew not to bring a rollerboard suitcase on this small plane so I did not have to gate check my bag"
Cons: "the plane on this flight is small, rather uncomfortable seat in 1A due to narrowness of plane in front, but for a nonstop from EUG to SJC it's worth it"
Pros: "it was on time and boarding was quick. Crew was nice."
Cons: "the mini plane was scary. It felt like it was going to fall apart. The pilot could have alerted that he was about to land because it was frightening to just land, after being in extreme turbulence most of an hour. Plane is very very small. I don't know how a large person would fit in a seat."
Pros: "Not so friendly attendants as the Seattle to Denver leg."
Cons: "Was told to keep my phone in 'Airplane' mode the entire trip. Short trip, maybe the attendants had too many duties to perform for a short trip."
Pros: "The flight attendants went above and beyond!"
Pros: "Alaska Airlines continues to do it rite! To my surprise, while checking in my 60 lb bag of surfboards, I was only charged $25, not the already low price of $75 I am usually charged. This new discounted price enabled me to save $100 round trip on board charges. Unlike other airlines that charge $100 Per surfboard, Alaska Airlines has implemented a program that serves the sports enthusiasts. From surfers, golfers, hunters, fisherman, and so on. Our gear goes with us for a fantastic price. Also, the food is actually pretty tasty too & the flight attendants treat you well."
Pros: "Nice selection of beverages. Food choices, not so much."
Pros: "Complimentary drink"
Cons: "Would like to see a better quality snack. Ingredients in cheezits is not real food. nuts would be better. Preferably organic."
Cons: "Delayed flights. Warm limited drinks."
Cons: "- it was miserably hot and there was no air circulating - sat on runway for 30 mins wiht no announcement about why - plane was cramped and old"
Pros: "Plenty of overhead room for my husbands guitar and my orchid."
Pros: "Same as above"
Pros: "Smooth flight"
Cons: "Pdx tsa...very rude"
Cons: "Domestic flight left out of international terminal made getting to the right gate confusing"
Cons: "Charge for wifi too expensive. SWA charges $8 per day."
Pros: "Friendly staff. They offer 'a la carte' storing of carry-ons upon boarding. One flight even offered free check-in of bags that went all the way to our destination because of limited overhead compartment storage. Most flights were on time. We had one flight late and the person at the counter was able to get us on another flight so that we didn't miss our connection - this was stellar customer service."
Cons: "It's just a fact of modern-day air travel, but those planes are so incredibly cramped! Had a bit of trouble with online checkin for our departing flight. I wish you could also make it policy for customers and crew to avoid fragrances. We were accosted by people who bathed in bad cologne!"
Pros: "Not much."
Cons: "No food service because of imminent turbulence that never happened."
Cons: "The lady on the kiosk this morning was annoyingly rude."
Cons: "Announcements for this flight were mumbled. The attendant needed to slow down and enunciate!!!! It was very frustrating and could lead to someone missing flight. Couldn't even tell he was announcing Eugene flight."
Pros: "Alaska Air has consistently been a high performing airline. I especially like that I can print out my boarding pass AND luggage tag online. The staff have been friendly and helpful and the planes are always clean. No wonder they have been top rated for over four years! THANKS!"
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Pros: "You know, the plane was crowded, it was a puddle jumper, but I was seated with another woman of a certain age who was so in sync with my joys, concerns for our world, fears for our kids, grands and greats, but hopeful that all will turn out. We were so immersed in our conversation the trip felt like 5 minutes long. Neither of us were skinny miniies and cramped in those 'child-sized' seats made no difference, we so enjoyed our visit. When disembarking, there was a male attendant who said, and I paraphrase: This plane has exits both in front and in the back, you may choose whichever one you choose, but if exiting from the rear door, please be careful (and in light of our destination, I must caution you to DUCK.' Well, Eugene, OR? Ensued chuckles, Go Ducks! and much tittering. I complimented him on his sense of humor and myself said "Alaska Rocks!". Just sayin.... Lynne Ledingham, Alaska flight 2081G"
Pros: "The crew was very friendly and helpful to peoples needs/questions."
Cons: "We sat on the plane for 1 hour and 30 minutes after boarding because of a lavatory servicing that ended up not being fixed. The rear lavatory was closed down for the flight."
Cons: "The fans didn't work and my luggage was left in LAX"
Pros: "Cabin was nice and warm during flight. Crew were kind and easy to talk to. Planes ran on time too. Well done."
Cons: "The fact that it's owned and operated by Horizon,which meant smaller planes were cut (via a corporate choice), off from having wi-fi. Seriously? Why only give a few planes wifi access and then proceed to market your flights including wifi?? It's rather deceptive. :( This is a let down and ethically kind of stinky!"
Cons: "The Sears are so small"
Pros: "Didn't take the flight, customer service refunded my flight cost when I canceled"
Cons: "I was re-charged a week after receiving my refund."
Pros: "Efficient boarding, quick flight, friendly flight attendants."
Cons: "After getting stuck in Seattle for 5 and 1/2 hours, I managed to get a flight back home to Oregon when it was clear that they could not get me to San Francisco as booked. Flights were so turbulent there was no beverage service to or from Seattle. Flight attendant on Seattle to Eugene flight was texting on her phone while we were boarding and she would say hello without looking up. I've never seen such an amateurish enterprise in my life."
Pros: "The free glass of wine!"
Cons: "The flight was delayed and we were shuttled to three different gates in the 45 minutes we waited for boarding. Not happy at this midnight run around."
Pros: "Great seats, very friendly Stewardess and quick boarding"
Cons: "Wish there was an optional movie to watch"
Pros: "Flight were on time"
Cons: "Nothing really"
Cons: "Passengers were not wearing the mask appropriately and the AA crew didn’t do anything about it. The flight was so packed that was not space for social distancing. As a healthcare professional I just feel that AA is not really concerned with doing their part to avoid the spread of the virus and minimize the number of deaths from the actual pandemic. As a professional that has been in the frontline to combat this pandemic I don’t feel safe traveling in the AA flights anymore. I don’t feel that AA cares abouymy well-being and health to keep going where is need to fight this cause. I’m sorry I’m very disappointed and frustrated after this experience."
Pros: "Flight was so smooth"
Pros: "Timely and efficient"
Cons: "Seats are really small"
Pros: "Crew good. Seat cramped"
Pros: "The idea of having inflight entertainment."
Cons: "1. Crew moved my luggage without asking, 2. Sat in window seat and it was easily 85 degrees, 3. Seat is not made for someone 6’2”. Neck support falls at shoulders which was super uncomfortable, 4. Inflight entertainment worked for a bit then didn’t."
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Pros: "Seat uncomfortable. I am an elite flier and was put in an n uncomfortable middle seat with no choice."
Cons: "Seat should with choice."
Cons: "More options when flights are delayed. I understand that some things can’t be controlled but 3hrs with limited to no options is unacceptable. And boarding the flight, it’s always unorganized. A more organized line should be formed. When the groups are called to board the plane."
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Pros: "Crew was professional."
Cons: "AA is rated next to last in being on time. It shows. Seats were uncomfortable. At least the interactive screen in the seat back worked well, and was informative."
Pros: "The flight attendants were unfriendly and not very attentive. Although one person did get sick and caused the crew to be shorthanded that’s no excuse to not smile and be friendly. I wanted to throw away some beverage cups and no flight attendant came through for almost an hour. The food sucked."
Cons: "Much better food, even though we were economy class the food could have been better. Also, I was told and researched that there would be an AC outlet at my seat and all there was is a USB port. I rented a portable CPAP machine and couldn’t use it. Cost me $120."
Pros: "Crew was cordial. Pilot did treat during some rough turbulence."
Cons: "Late boarding, narrow seats"
Cons: "on time, delayed flight missed connection"
Cons: "It would have been nice to have the individual TVs on every screen given how long the flight was. At this point it seems like most international flights have them so I would have appreciated it here"
Cons: "horrible food and poor service and attitude of cabin crew"
Pros: "Nice, efficient crew. Wheel chair & motor cart waiting for me as requested. Good flight."
Cons: "Cabin oppressively hot during boarding, stayed a bit too warm. Never found the power outlets that the plane profile in magazine claimed were on the aircraft."
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "On time and quick boarding."
Pros: "Easy check in and Boarding"
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Cons: "Extreme noise from the plane at certain times (mostly takeoff which can't be helped, I guess) Sitting in the first row of first class you get the light from the flight attendant kitchen area right in your face (Seat 1A-3A specifically)"
Pros: "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
Cons: "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
Cons: "Was forced to pay over $100 for my daughters seat since she was assigned one by herself in the back of the plane. Was told I would have choices of other seats that I did not have to pay for but this was not true. Was told at check in 24 hrs before I could get her another seat and not pay. For a 10 hr flight, my tv screen did not work. Staff tried to fix it but were unsuccessful."
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "Everything went smoothly. Standard flight and good landing. On time."
Cons: "Need more space in coach."
Cons: "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
Pros: "We arrived safely and so did our luggage."
Cons: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."
Cons: "Plane was cold, seats old and uncomfortable"
Cons: "Getting baggage took an hour"
Pros: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Pros: "Despite a departure delay due to necessity to off load some passengers due to nonfunctional seats we arrived 20 minutes early."
Cons: "The seats are too narrow, which I can tolerate for about an hour."
Pros: "Probably one of the fastest and most Eddie to first class service we’ve had. Shakira was very pleasant and swift."
Pros: "Friendly crew. Due to the apparent regularity of excessively delayed American Airlines flights, they had the staff at O'hare bring a cart filled with cheap canned juice and Diet Soda to lessen the blow of their consistently delayed flights."
Cons: "Like every other American Airlines flight I've ever been on, it was delayed. Including the American flight from Denver to Chicago. We pay entirely too much money to these airlines for them to deliver such painfully mediocre service and consistently delayed flights. I recommend that this airline do a SERIOUS audit of their Preventative Maintenance/Service division across their hubs. If I fly American, I would bet my entire checking account that the plane will be delayed well over 2 hours."
Pros: "The location of the seat with "leg room" was next to the bathroom."
Cons: "The location of the upgraded seat with "leg room" was only half way open to leg room due to the exit door inconvenience"
Pros: "The flight was delayed by more than two hours which caused us (me, wife, 4yo, and 7mo) to miss our connection from LAX to HNL. We had to stay the night in LA and take a morning flight to HNL. But despite the delay, the gate agent in Charlotte did a good job of updating people and remained very polite even when it was clear people were getting frustrated and starting to get sharp with him. Pilots did a good job of trying to make up as much time as possible. I can't remember how much time they shaved off but I think it was more than 20 minutes. Customer service in LA was solid too. Went to CSD to get our tickets changed. They had already changed our flight to a 8 AM flight. We asked if we could take a later flight because of the kids and he was able to accommodate. They also gave us vouchers for 3 meals and a night at the Holiday Inn. Having a delayed flight is never fun but the AA staff was amazing throughout."
Pros: "I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!"
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Pros: "Nice flight attendants!!"
Cons: "We boarded an hour late with no explanation then left even later because we were so far back on the run way. Also the last checking me in was not the kindest! Nor was the man who scanned my ticket to go on the plane."
Pros: "Long walk and less than an hour. Very difficult for senior. No assistan e available."
Cons: "The pain from carrying bag between gates"
Pros: "Staff was fantastic."
Pros: "Staff was wonderful."
Cons: "We sat on the tarmac after landing for 40+ minutes."
Pros: "Friendly flight crew."
Cons: "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."
Pros: "I suppose the food / wine was okay."
Cons: "The plane was one of the oldest I have been on in years. The center aisle overhead bins were not even big enough for luggage and there was one TV every 5 or so rows. We were at the mercy of the crappy movies American Airlines chose for us. Most flights these days have individual entertainment and at a minimum room for luggage. The plane was old, dirty and not up to date. Never flying American again. Extremely disappointed with the service on the flight, as well. A little more than halfway through the flight, the woman in the row next to me began reading the airline magazine. Her window shade was up and the sunlight caused a horrible glare on the magazine pages that beamed like a laser over everyone near by. My friend seated next to me and I both have extreme sensitivity to light that causes migraines. I asked the woman to close her shade which at first she did about an inch or two. This didn't do anything to help the glare so I asked again and she refused to do anything more. I explained it was giving us migraines and she didn't seem to care. I asked the flight attendant to help navigate the situation, which was just as useless. She said she could ask but not force her to close her window shade. While I understand that AA can't control that some people can be selfish, I find it incredibly hard to believe that the crew can't intervene when a passengers actions are making other people physically ill. Our only other option was to be relegated to the last row, next to the crews stinking pile of garbage that had been accumulating for the first five hours of the trip. Almost every crew member we interacted with was completely apathetic to the situation. We spent the rest of flight nauseous and with splitting headaches. But I sure hope my row mate and fellow human being in 32A enjoyed the article about the dinosaur flea market in Bolivia This entire situation could have been mediated by the flight attendants who chose to disengage. Furthermore, when we were deceding to land, overhead bins were still open, and people were starting to stand up to gather their belongings in the overhead bins. Again, the apathetic flight attendants were no where to be found. Overall, disappointing experience. Glad to never have to fly them again."
Pros: "-friendly staff -clean plane (inside) -smooth landings departure/return -first snack and beverage included -fast flight -confident pilots"
Cons: "-overhead crowded (luggage) -ac didn't really work well on the return. Was hot the whole ride. Started blowing cold air when landed. -paying extra for picking seat not worth it."
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "I made it safe to the mainland"
Cons: "We had some Change of plans and we're going to just get off in Phoenix and not take it straight to San Diego, we called American they said no big deal they would ticket our bags to Phoenix, got to the airport and the American Airlines gal stated in no way shape or form could they do that, I tried explaining the whole situation and her response always ended in 'and your bags will be in San Diego'. By the grace of God we were able to cram two checked bags worth of stuff into our carry ons which I still do not know how we did that, and were fine. On the flight we had a decently nice lady and a horrible male. When passing out drinks he seemed almost irritated that we had asked for water and rudely gave it to us which was room temperature. He totally skipped the lady in the row with us and got irritated when she asked for a water as well."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."
Pros: "The onboard crew was amazing. No problems there. The flight was decent."
Cons: "Both ways I had delayed trips. On my way back my first flight was running late. So arriving at my connecting airport I literally had to RUN clear across be airport and the attendant tells me I was a "no show". So I would have to wait and go on a different flight. The plane was still there. It was 25 minutes before take off time. And she rerouted me onto a different aircraft in which I had to RUN to the other side of the airport again. Only to find out this flight was delayed for 45 minutes. In which adding on to me already delayed flight. I understand some things are out of everyone's control. But the lady made me feel like I was just looking around in shops instead of being where I needed. Never again."
Cons: "Delays, the crew members lied a lot about our delayed flight and they were extremely rude."
Cons: "The seats are so squashed in in economy it was really hard to get comfortable. The inflight entertaining on the screens was rubbish. The app didn’t work with the movies. Some of he crew were lovely, and some were just ok."
Pros: "Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on."
Pros: "The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though."
Cons: "Again, seats are too close front to back."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "Excellent as expected."
Pros: "Crew was great even on overnight flight"
Cons: "Horrible delays and reboarding and then none of the crew tried to make anything better. My flight attendant practically threw one of the cheap bags of snacks at me"
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "I appreciated full cans of soda."
Cons: "I tried getting on the stand by list on my phone web browser, but found out later that I was not. This process could be made much clearer and easier."
Pros: "The flight attendants were all super kind."
Cons: "My flight was delayed by three hours, but I understand that's not United's flight. Although, the airplane wasn't cleaned sufficiently. The tray next to me had crust on it from a previous passenger...it was gross."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Pros: "United always is superior to other Airlines once up in the air"
Cons: "We flew standby and United had problems with their first flight to Portand from San Francisco causing an overbooking situation. This the second time this year I have experienced this problem We literally were the last two people on the flight and it was very stressful as were meeting other family members to drive up to Seattle."
Cons: "I am 6' 5" and my wife is 6' and we are both thin. She had the middle seat and I had the window. There was not enough leg room and we were squeezed in shoulder to shoulder. This was for the flight from San Francisco to Portland."
Cons: "Our flight was delayed 3 hrs due to lack of maintenance of the plane and we had to all get off to wait for the next one. It was also overbooked."
Cons: "The refreshments should be better than a tiny packet of pretzels."
Pros: "Flight attendants were great, all smiles and very kind."
Cons: "The United staff at the gate desk were terrible. Very rude, unwilling to take care of customer requests or even try to show any customer service."
Cons: "It was delayed by 3 hrs"
Cons: "The flight attendant was rude to me while I was boarding. There was room for my carry on in the overhead compartment but she told me I had to keep my bag under the seat in front of me. There was also an extremely overweight person next to me, I couldn't lean back.I had to ride the entire flight on the edge of the seat stooped over. They should have made the large man buy 2 seats."
Pros: "Boarding, economy plus"
Pros: "The crew on this flight was maybe the best crew I've ever had in a flight. Extremely friendly and personable."
Cons: "Wifi and entertainment was not available I this flight"
Pros: "The flight crew apologized and kept everyone informed."
Cons: "The plane was having mechanical problems. Once it was determined that the problem couldn't be fixed it took the airline quite some time to locate a new plane. They should have started working to identify a new plane sooner. Ended up arriving in Portland after 3 am."
Pros: "Eplenty of leg room. Very nice flight, no complaints,nothing I didn't like"
Cons: "Everything costs money on top of the tickets I purchased. To compete with other airlines they are going to have to start including food, baggage, and entertainment for free especially on international flights."
Cons: "My seat was changed within a half hour of my flight and I wasn't notified until right before I boarded and had to refresh my e-ticket. I wouldn't have waited for group 5, when in reality I was group 3. and then because of this I had to turn over my carryon because no room for group 5 carryons. Also I like to have an aisle seat, and was squished into a window seat."
Pros: "Lmnot full flight"
Pros: "It's helps when the plane has extra seats"
Cons: "No inflight entertainment that I could see?"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Seats were fairly comfortable"
Cons: "Only one free snack option and I don't like ranch flavor. A bag of popped corn is $4"
Cons: "The seats didnt have a lot or room."
Cons: "Why does it take 45 minutes to board a plane? Way too long."
Pros: "3 seats shared by 2 psgngrs. Clear window."
Cons: "Couldn't give me a 1st class upgrade for NO reason??? I said "Please""
Pros: "As a pilot i don't care about the food, never eat it. I care about safe aviating and that we had all the way down to minimums into New Orleans."
Cons: "Don't much like being treated like cattle, but compared to flying my own aircraft this is practically free and totally safe."
Pros: "I upgraded to first class, which made the flight much more comfortable. The crew were helpful and friendly."
Cons: "I avoid flying whenever possible, as it is generally not a pleasant experience. Boarding was a mess."
Pros: "vinyl not cloth seats"
Cons: "The "free" movie service offered did not work on the flight to or from our destination. The seats on United seem smaller than other airlines."
Pros: "See above"
Pros: "Once we finally got a flight, because this one was delayed too, it was nice. The crew were friendly and helpful and made sure I was comfortable. Boarding went quickly and I was happy to get moving."
Cons: "This flight was also delayed one hour."
Pros: "Thank you for using Boeing aircraft! Akong with being an American made aircraft,even the small 737 is so much larger and comfortable than the any Airbus, sure makes your flight more comfortable and user friendly with the necessary leg room and overhead luggage compartment. My girlfriend and I just took a flight to Hawaii using American Airlines, and we were disappointed to get an Airbus every leg of the trip. I am 6'4" and those Airbuses have no comfort side to side or front to back, and I always have to see my chiropractor afterwards. You can't even get small carryons into their tiny overhead luggage compartments. I have flown United Airlines before and remembered that most of your aircraft were Boeing, so I chose this trip with you. Very comfortable flight and I look forward to my return trip. I will continue to Fky United Airlines from now on. And thank you for the new safety instructions video. It catches your eye and keeps you paying attention, and has humor too. Thanks again everyone at United"
Pros: "Horrible Delay and inaccurate time updates.. they postponed for 4 hours while giving hope every half an hour"
Pros: "Loved the baggage options with carry on baggage. So convenient."
Cons: "The seating was tight in economy. Hard to stretch."
Cons: "This was the only flight on United this week that wasn't over-booked. Still, seats were small and uncomfortable."
Pros: "The seats in this old Boeing 737 are a lot better than the torture devices in the new airbus airplanes. The fact that the plane was not full meant there was enough room that the experience in coach was not literally painful as it had been on the Airbus leg into Denver from DFW."
Cons: "No food."
Pros: "Thanks for the upgrade"
Cons: "Thanks for the upgrade"
Cons: "Not comfy"
Pros: "Staff was friendly, boarding was smooth."
Airlines flying from Brownsville to Oregon have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights