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Pros: Nothing. Everything was mismanaged and poorly handled.

Cons: The incompetency

Pros: Everything went very smoothly.

Pros: New seats, pleasant crew

Cons: Flight was already an hour delayed which is understandable and unavoidable. What needs serious improvement and any airport/airline should not tolerate is delays from baggage handling services. Once we boarded we watched the baggage crew unload the last flights bags including USPS parcel cargo. Then our baggage had to be loaded. Sat on the plane for 50 mins before backing out of terminal. Complete lack of urgency on the part of the baggage handlers was very frustrating to many passengers.

Pros: Portland, Oregon agent customer service

Cons: This weekend has been an awesome spending time with my Arizona family..... but my experience at Phoenix Sky Harbor International Airport is DEFINITELY NOT "America's Friendliest Airport" as they like to advertise throughout the airport! When I went to check in with the exact same airline that the 7 of us flew out on, Sun Country Airlines, I was told that my bag was suddenly 9 pounds heavier than when we left.... even though my bag was packed EXACTLY the same and nothing had been added. As we were finishing up paying, a random lady from the ticket counter stopped me and in a very snobby and aggressive way told me I needed to check an additional bag. I was BEYOND CONFUSED because this bag was considered a FREE "personal item" when we left Portland and now I'm being forced to pay an extra $40 dollars. She then started talking to me VERY aggressively and belittling me as if I couldn't afford the extra charges. That was not the problem! I wanted an explanation as to why the policies are suddenly different just 72 hours later? After I re-ran my card and paid the additional charge, we start to leave again, AND THE SAME GIRL tells me I need to check ANOTHER BAG that was considered a "carry on" when we left Portland. She was starring at my family, our belongings, not listening to what I had to say and continuing to harass us, while demanding I pay more money, without answering any of my questions! I spent $120 to check our bags just to get back home- $75 more than when we left! I asked for her badge number to reference my conversation with her when I call and speak to her manager and she refused to give it to me! Her body language was defensive, unapproachable and snobby- rolling her eyes multiple times.I was able to see read her name on her badge before she flipped it over, "Mika" who happens to be based out of Portland International Airport but working out of Phoenix Sky Harbor International Airport today, December 10th. Sun Country Airlines advertised themselves as "travel convenient and trouble free for all passengers"...... WHAT A JOKE! I will NEVER fly on this airline or recommend them to anybody ever in my life! This has been the WORST TRAVEL EXPERIENCE AND CUSTOMER SERVICE in my life. #DoubleWhamy #SunCountryAirlines #SkyHarborInternationalAirport #AmericasWorstService #DontFlySunCountry #NotFamilyFriendly

Pros: Timeliness

Cons: Cramped seating

Pros: I appreciate that Emirates is linked with Alaska Airlines to provide service to the smaller regional airports.

Cons: Food and entertainment are not provided on this flight.

Pros: Redmond airport.

Cons: very loud, but they gave me earplugs.

Pros: Everything good

Pros: Nice plane, smooth flight, flight was on time in spite of the disaster in Houston.

Cons: Well, even United brings a tray of waters on the short flight from Portland to Redmond. Hard to believe it was impossible to serve some drinks on this 1 hour fairly empty flight from Seattle. Also, when taking off the plane surged and slowed several times. I had to wonder if the pilot was in training?

Pros: Speedy check in. Friendly crew.

Cons: The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least

Pros: Great service!

Cons: N/A

Pros: The seats were comfortable and the flight attendants were fun and actually seemed to like their jobs!

Cons: Being nickel and dimed for every little thing!

Pros: Not bad.

Cons: It was a later flight and crew was not all that friendly.... boarding was slow/late.

Cons: seats were very UNCONFORTABLE!!!!

Cons: Thought the plane was going to crash 5 times in the 2hr flight. Terrible pilot, horrible service.

Cons: 4 hour delay

Pros: Able to take off, fly, and land the plane.

Cons: Poor customer service and bag policy, which was NOT posted prior to my purchase. The seats were akin to being on a bus..., fixed in place, the definition of pain, unless you are gifted with adipose in that geographic region. A terrible flying experience—never again.

Pros: The base price was good, but once you add all of their extras, which in any other broadline airline the price is actually more expensive, but also no WiFi so could do work

Cons: They “extras” kill you, want to bring a carryon, $$$, want to choose your seat $$$, you want the flight attendants to help $$$, no WiFi, pay for a soft drink, when all said and done I could of spent the same amount on delta, and gotten the miles from it, but I wasn’t buying this ticket! There really is nothing redeeming about this flight other than it got to Miami early!

Cons: Had to wait at the gate on the plane for 50 minutes when we landed. Another plane was there. Not good at all!!

Pros: Not much.

Cons: The flight was delayed. The in flight entertainment didn't work on my iPad. Apparently I needed the United app. It would've been nice to have been notified of that before I got on the plane.

Pros: Without letting me know to a bad one where I had no empty seat next to me I looked to my original seat was given to someone else

Pros: Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on.

Pros: Fast flight, friendly crew

Pros: Price

Cons: Runs late but no updated to arrival board, the attendant was rude when asked what time they thought the plane might be leaving.

Pros: Price

Cons: Flight attendant rudeness

Pros: I like their phone app, as it was the only thing that consistently communicated with me what was happening with my flights.

Cons: I'm average-sized and these planes are tighter than most other commuter planes I've flown. My destination flight was an hour late. It happens. But my return flight ended up being three hours late and an hour of that was spent in the plane as they waited for someone to fix a non-essential cabin video monitor. There was almost no communication either in the airport boarding area or on the plane to tell us about the ongoing delays, changing gates, new estimated departure and arrival times. When we finally took-off, the captain never even apologized or announced what the new flying and arrival time would be, so we were again left in the dark. The crew were ok. I could tell they were in the dark about much of what was going on, too, and were frustrated but resigned to working with Allegiant's way of operating. But they weren't able to muster anywhere near the level of friendliness, helpfulness, or enthusiasm that would have made a passenger's experience better under these circumstances. Instead, they left us to suffer just like they were, and that's the feeling we got. Also note that apparently there's no time to clean anything between flights these days. There was trash and crumbs and all sorts of nasty stuff left behind from previous flights. Things a bit out of the airline's control, but contributing to one of the worst flights I've taken were multiple crying babies and children almost non-stop, extreme body odors and emissions throughout (need better ventilation!), and this new trend of people thinking that the first to get up from their seats and with luggage in hand after landing, the first out the door (instead of filing out by seat order). This leaves others stranded and waiting for the entire plane to deboard, And finally, unrelated to the actual flight, but also contributing to my experience is Allegiant's nickel and diming approach to flying. They charge literally for everything (and not just a little), from your carry-on bag, to choosing a seat number, to using a credit card online. What starts as a very favorable cost to fly versus many other airlines, becomes unreasonable when adding in all the extra charges. This goes for in-flight food or beverages, too. Expect to pay for everything, down to a cup of water. I took Allegiant because it was the only 2-hour direct flight available and seemed to be a more reasonable price than other options. The time-savings never happened and the cost-savings wasn't worth it.

Pros: LEFT EARLY ARRIVED EARLY PERFECT

Pros: The price was great, and it seemed like a fun idea to ride in a "private" plane.

Cons: The flight was hours late and caused significant scheduling problems. Very small and uncomfortable plane.

Pros: comfort, speed of flight, LOVE the terminal

Cons: nothing

Pros: The price was great, and it seemed like a fun idea to ride in a "private" plane.

Cons: We had no security check on our first leg and only went through security for our second leg on the same plane. Huh? Also there was no communication from the airline about checking in or about the fact that the airline isn't in a main DFW terminal. Finally, both flights-- coming and going-- were hours late and caused significant scheduling problems.

Pros: Crew was great

Cons: The flight was canceled about 45 min. before flying & delayed the next morning about 2 hours, due to mechanical problems. I wish for more on-time flights

Pros: The flight was fine nothing special it’s good for getting you from a to b

Cons: The seats are small just like all airlines but no snacks were provided even though the plane was delayed 2 hours because of weather

Pros: Not crowded

Cons: Fees for bags

Pros: One of the best airlines

Pros: Fruendly

Cons: Fees for bags

Pros: leg room, not crashing

Cons: delayed flight, crying baby, rough landing

Pros: Free wifi, comfortable seats, very nice staff. Overall great airline.

Cons: Delayed boarding... not really a big deal was only 20 mins and they were very efficient boarding

Cons: choppy

Pros: I have flown with JetBlue several times, I can say my flight experience has always been enjoyable and comfortable. Overall, I will use JetBlue regularly. Attendants have always been friendly, entertaining, and accomodating.

Pros: Not crowded

Cons: Fees for bags

Pros: New seats, pleasant crew

Cons: Flight was already an hour delayed which is understandable and unavoidable. What needs serious improvement and any airport/airline should not tolerate is delays from baggage handling services. Once we boarded we watched the baggage crew unload the last flights bags including USPS parcel cargo. Then our baggage had to be loaded. Sat on the plane for 50 mins before backing out of terminal. Complete lack of urgency on the part of the baggage handlers was very frustrating to many passengers.

Pros: Very friendly staff.

Cons: There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun.

Pros: Nothing. Everything was mismanaged and poorly handled.

Cons: The incompetency

Pros: Everything went very smoothly.

Pros: Nothing. Everything was mismanaged and poorly handled.

Cons: The incompetency

Pros: Not crowded

Cons: Fees for bags

Cons: No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country

Cons: Boarding was awful. Not enough personnel at check in—huge lines. Could not check in online before flight, so everyone had to get manually checked in.

Pros: Fruendly

Cons: Fees for bags

Pros: Nice attendants

Cons: Lack of leg room

Pros: Not crowded

Cons: Fees for bags

Pros: We arrived early!

Cons: Flight got delayed by 40 minutes while sitting in the plane. Sardines in a can is the comfort level....

Pros: The fights were on time.Crews were friendly. Landings were smooth. Luggage was indeed right there on the tarmac after we disembarked in PDX.

Cons: Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that.

Pros: Flight was quick, flight crew nice.

Cons: No dislikes

Pros: Comfy seats, quick service.

Cons: If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent.

Pros: Nothing

Cons: They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible

Pros: Nothing

Cons: That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly.

Cons: Plane was so small I couldn’t even put my backpack in overhead and nobody told me to check it even when I asked

Pros: Portland, Oregon agent customer service

Cons: This weekend has been an awesome spending time with my Arizona family..... but my experience at Phoenix Sky Harbor International Airport is DEFINITELY NOT "America's Friendliest Airport" as they like to advertise throughout the airport! When I went to check in with the exact same airline that the 7 of us flew out on, Sun Country Airlines, I was told that my bag was suddenly 9 pounds heavier than when we left.... even though my bag was packed EXACTLY the same and nothing had been added. As we were finishing up paying, a random lady from the ticket counter stopped me and in a very snobby and aggressive way told me I needed to check an additional bag. I was BEYOND CONFUSED because this bag was considered a FREE "personal item" when we left Portland and now I'm being forced to pay an extra $40 dollars. She then started talking to me VERY aggressively and belittling me as if I couldn't afford the extra charges. That was not the problem! I wanted an explanation as to why the policies are suddenly different just 72 hours later? After I re-ran my card and paid the additional charge, we start to leave again, AND THE SAME GIRL tells me I need to check ANOTHER BAG that was considered a "carry on" when we left Portland. She was starring at my family, our belongings, not listening to what I had to say and continuing to harass us, while demanding I pay more money, without answering any of my questions! I spent $120 to check our bags just to get back home- $75 more than when we left! I asked for her badge number to reference my conversation with her when I call and speak to her manager and she refused to give it to me! Her body language was defensive, unapproachable and snobby- rolling her eyes multiple times.I was able to see read her name on her badge before she flipped it over, "Mika" who happens to be based out of Portland International Airport but working out of Phoenix Sky Harbor International Airport today, December 10th. Sun Country Airlines advertised themselves as "travel convenient and trouble free for all passengers"...... WHAT A JOKE! I will NEVER fly on this airline or recommend them to anybody ever in my life! This has been the WORST TRAVEL EXPERIENCE AND CUSTOMER SERVICE in my life. #DoubleWhamy #SunCountryAirlines #SkyHarborInternationalAirport #AmericasWorstService #DontFlySunCountry #NotFamilyFriendly

Pros: The flight was fine nothing special it’s good for getting you from a to b

Cons: The seats are small just like all airlines but no snacks were provided even though the plane was delayed 2 hours because of weather

Pros: Everything went very smoothly.

Pros: Very friendly staff.

Cons: There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun.

Pros: The crew has a good vibe, makes for a pleasant trip

Cons: First time for me to have delayed baggage, made me think that somebody is not minding the store.

Cons: Seat assignment at gate and it changed 3 times to Accommodate others.

Pros: Eventually made it home. At 1am, when it should have been 1130pm.

Pros: I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City

Pros: for little planes, the landings were nice and easy

Cons: everything else. it's my fault for flying that short route. next time i will drive.

Pros: The fights were on time.Crews were friendly. Landings were smooth. Luggage was indeed right there on the tarmac after we disembarked in PDX.

Cons: Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that.

Pros: Nothing

Cons: Cramped and dirty

Pros: Flight was quick, flight crew nice.

Cons: No dislikes

Pros: The seats were comfortable and the flight attendants were fun and actually seemed to like their jobs!

Cons: Being nickel and dimed for every little thing!

Pros: Liked the prize — miles give away

Pros: Crew was great, funny and attentive.

Cons: Seats are immobile, very limited space. Online check in worked fine except that the boarding pass emailed to me had no barcode so I was rejected at TSA and I had to go to a kiosk to print out the boarding pass and get back in line. Why no barcode??? It says Boarding Pass on the image I received.

Pros: Not bad.

Cons: It was a later flight and crew was not all that friendly.... boarding was slow/late.

Cons: Took almost two days to get from Chicago to Portland

Cons: the seats don't recline. there is no inflight entertainment. they additionally charge for seats and to carry on a bag.

Cons: The flight left early. When I got off my other flight and went to my frontier flight they were already gone. So far frontier has not done anything for me. I had to buy another ticket to get home from another airline. I am not happy because it was not my fault.

Pros: Nothkng

Cons: Awful awful awful