Didn’t make the flight because our first flight was delayed. We arrived when our flight was scheduled to take off but instead of holding that flight for maybe 30 minutes so everyone with connections could make it, we had to spend the night in Bogota. At least we were provided with hotel and food vouchers but don’t see how that is cost effective or good service for the airline when holding the plane for less than an hour would have allowed dozens of people to make it back the day we were scheduled to.
They cancelled the flight and we have to wait six Hours in Bogota
Nos encanta el servicio al cliente de los que nos atendieron en el vuelo, excelentes
They flight wasnt operated by avianca. The planes the service the food horrible.
Plane was late. Airport is the worst ever. My seat did not tilt back and staff was rude
One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller.
Lost bags and every time I called to find out where they were I would get a different story. I was told it would be on the next flight for the next 5 flights.
Food drinks and movies
The seats were comfortable and the plane clean. Take off and landing smooth .
United was flexible when I had to change my reservation at the last minute. Good service on board.
Never made it on that flight
|Flights Arrive in||Newark|
|Flights Depart from||Bucaramanga Palo Negro|
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