The staff is very friendly. Most pleasant airline I've flown with.
As always, the crew and amenities were first rate.
We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced.
Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule.
Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid...
Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade.
Comfortable seats in coach Good snacks Friendly crew
I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent.
Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result.
overall the experience was great
i would recommend notifying the gate and sending map of the airport before traveling. Airport is quite big and not much time to catch the next flight
On board entertainment ststem has lots of options to choose from on all accounts. Food selection was good, served hot with large selection of drinks. Overall much better than US airlines that cross Atlantic.
More comfortable seats for long haul flights is a must have. Comfort+ Offered a money’s worth alternative to business or first class. Boarding is done away from terminal building which required busess for transportation back and forth. Prefer skybridge instead.
Luggage policy, helpful ground and air crew. Price.
IST stoppover, damaged luggages.
Flight was ok
The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem.
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