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EgyptAir has significantly improved, especially its cabin crew and service. The catering is better than before, though it still has room for improvement. Now we look forward to fleet renewal.

Overall it was a good flight like any other normal flight staff could a littler nicer pretty short and was their to do their job so overall good services can’t complain

To be honest, there has been a significant improvement in the level of EgyptAir in terms of service and food quality.

Very basic service in business class. Mediocre will be the right word to describe them. Also, we arrived 8 hours late.

There is no respect or customer service whatsoever in Egypt airline extremely poor customer service never fly again. Find ticket with adjective airline. It’s like throwing money in the trash.

It was appalling! Using small aircraft for 5 hour flights is ridiculous! No legroom, terrible food, no drinks apart from water, tea and coffee (once only) makes it a terrible experience. The cabin staff really badly handled the behaviour of an extremely obnoxious woman who insisted on fully reclining her seat for the duration of the flight with a very tall man behind her. She abused his and the staff and they were not able to deal with her at all other than to tell the man that they are reclining seats and they could not prevent her from doing so. They were also very slow to react when a large nu of passengers stood up and started taking their luggage out of the overhead bins whilst the aircraft was still taxiing at Heathrow. I will never fly Egypt Air again! I know this isn’t the airline’s fault but the security at Cairo airport was a joke. With the terrible security record on flights out of Egypt, they really need to take it seriously. Scanners weren’t working, liquids were allowed on, only one person operating the cray machine and searching bags caused a massive backlog of people…I’m convinced you could have got anything onto that plane if you were determined enough. By the way, it was the same story in Aswan airport.

Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.

On time, smooth flight… very old and run down aircraft

Greater clarity in organizing line-ups for the various boarding groups would have made it easier for all. Due to the many children, the announcements could not be heard clearly enough, so a simplicity in organization would have helped.

Egypt air needs to improve its crew; they're not polite.