Pros: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Cons: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."
Pros: "When it was over!"
Cons: "Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair."
Pros: "aircraft was new and the crew was just as frustrated as the passengers."
Cons: "The process was non-existent. Simply terrible and not thought through at all. First there is no on-line check in. So, you arrive without a seat assignment or boarding pass. Stress. Then you go to the small handful of kiosks and find that only a couple are working. So you wait in line. Then you get your boarding pass and walk to the security checkpoint as you do with every...other...airline..ever. You wait on line and watch countless people being turned away from the security person. You wonder why out loud and surmise with the passengers around you - but we’ve all flow. Hundreds of times before, and we all have our boarding passes and no checked bags. So, you think youre ok. Stress. Then when it’s your turn, you get rejected because you have to have a “stamp”. What stamp? I scanned my passport at the kiosk and I have a “known passenger” number. what stamp? Go back to the counter and wait on a loooong slow line. They want to weigh our bags. Why? They are all small carry-ons. We’ve all done this a thousand times. Nope - Norwegein weighs your TOTAL carry on and it all has to be less than 10kg. 10 kilograms! So, one by one, EVERY passenger is instantly angry and gets hit with a $65 fee per bag and all carry ons get checked. Stress and now we will be late upon our arrival as we didn’t anticipate checked luggage. After having your luggage weighed and deemed too heavy, you have to go wait on the “payment line” to pay your $65 fee. This is a joy - everyone is pissed. The staff is smirking and repeating, “don’t stress” over and over. After you pay your fee, you have to get BACK ON LINE to show the bag guy that you paid and then he put your bag on the conveyer. only, your bag is in a pile of all the other bag behind the counter. So he holds up each bag and says, “this one?” Farking nuts. Then you go and get BACK ON LINE to go through security. Then the gate....that’s a whole other debacle. 250 people crowded around the gate person. Literally hell. LOOK AT THE OTHER AIRLINES AROUND YOU. COPY THEM. Oh, no food or drinks on the plane unless you know the secret handshake. We realized this when the food cart and drink cart each passed us by. Mind you, this was t just our group. Every passenger around us has the same stress filled confused experience and we all spoke about it. Never, ever again. Pay the extra $100 and fly a proper airline."
Pros: "We took what was to be a 9 hour flight from Denver to London and the service was great. My fiancée has allergies to food and the staff took good care of her and made sure that she was getting meals that had no triggers in them. For me the seats are always a bit too tight for people with real shoulders. It’s okay though I’m used to that. But then landing 40 minuets early was great. It allowed us to go through the border and still be on our way as quickly as if we were home in the states."
Pros: "I believe the only thing I did like about the trip was the easement of getting checked to board the plane. Other than that, maybe just the price of my flight."
Cons: "Where to begin, first of all the flight was delayed. And not just one or two hours, but almost 5 hours! The communication from the boarding crew was atrocious, as they did not keep us informed until maybe an hour after the fact that it was already delayed. After finally being cleared to board we were all cramped and rushed on a shuttle from the waiting area to the plane. I've been on cramped planes before, but maybe not this badly. I received a middle seat, which was alright, but the amount of space to move around in was unacceptable. I attempted to load my carry on in the storage compartment overhead but it was all taken up. That made matters worse in terms of having space to stretch my feet out, as the person's next to me were not the kindest and kept cramping me even more. The delaying of my flight made me miss my check in to my hotel two hours later. I lost most of my day I'm being able to have free time before the check in due to it. Overall, I was not satisfied one bit with the airline service. I just hope that my return flight is a more pleasant one."
Pros: "Staff was pleasantly helpful and friendly."
Cons: "Window seat was uncomfortable, and plane was hot,as if the a/c was turned off."
Pros: "Crew was polite. Entertainment system was acceptable."
Cons: "While Purchasing our tickets, it was not made clear that our bags and meals need to be paid for separately. Once we got on the plane, there was an option to bye food however most of the food was unavailable on our flight. The only thing we could purchase on a 7 hr flight was chips and corn nuts."
Pros: "Nice to have in-seat entertainment; however, not many options of videos/movies/shows."
Cons: "4hr+ delay w/out any effort to compensate on ANY level (before, during, or after the flight), zero accommodations for many inconveniences, not even a free glass of water given on the flight; seats extremely uncomfortable and cabin unbearably freezing during the 10hr+ flight, w/ no blankets or anything available. Also no help from airport employees because apparently no actual Norwegian representatives work at the airport."
Pros: "Seats were comfortable"
Cons: "Staff were not friendly. I specifically heard one attendant who had swapped out a meal for a passenger say out loud "she didn't like her vegan meal so she wanted another one" in front of the passenger. I found that rude and accusing. I know I did not pay for food and I expected that. However, I think that's a bit austere for a 10 hour flight. Not even water offered for non-paying passengers. I don't know how you expect people to be healthy and ok on such a long flight without water.. Will not be flying Norwegian again."
Pros: "Quick flight. Fast boarding Good choice of entertainment"
Cons: "The plane was freezing With three people sitting together, it is definitely cramped. Staff aren’t as friendly."
Pros: "The flight was fast"
Cons: "Horrible people doing the check-in for the flight Very stricted with weight so they can charge you horribly high prices for their benefit Very arrogant Delayed flights Not offered even water if you hadn’t booked meals Very expensive snack bar prices and can only pay by card Worst airline ever with the most abusive and arrogant staff"
Pros: "The film selection was good."
Cons: "Delays with very little information. Cramped plane. Unprofessional staff. No free refreshments. Bad website and faulty app. A budget airline to be avoided."
Pros: "new planes, clean, easy boarding."
Cons: "For the price, everything was great."
Pros: "Boarding was well done."
Cons: "Nice new plane seemed very spacious until the "herd" arrived then it seemed more crowded than I had expected. Staff was a it rigid, and NOTHING - and I do mean NOTHING is provided unless soupy for it. Well you can use the restroom. My sense is that Norwegian wants to pull you in with low prices- then somehow tries to get you to pay enormous amounts for food or services because you are a captive audience. So I am not impressed and would have to say that other airlines are better. I think with a proper strategy you can make Norwegian Air work."
Cons: "I got to the airport at 8:45 for a 10:25 flight with carry on only. Carry on I have used with Norwegian in the past, and was actually packed minimally as this trip is only 4 days. The person at the kiosks who did the weighing of luggage was barely understandable. No one was helpful, instead it was like some game t weigh the bag and tell someone it was a kilo over. After I stood in line for 45 min, the bag weighed in at 8.6 kilos!! Clearly under the requirement, but as I was told to stand in line I was forced to check that bag and pay $65 (and to pay you had to move to a separate line that took another 30 min). As you can imagine 40% of the plane was in the same spot and then even with the flight boarding, no Norwegian staff assisted all of these passengers to get through security. Miserable!"
Cons: "Wheelchair was not boardedit first and was not brought to the gate on landing. We were not assigned seats near front until I complained North hot food available on flight Seats cramped"
Pros: "Great leg room considering it's a short flight."
Cons: "Rude staff."
Pros: "I got a refund. Nothing other than that."
Cons: "Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest."
Cons: "Food, seat, entertainment"
Pros: "Value was great. Though not lie flat, seats had a good recline and were comfy."
Cons: "There were no pillows or amenitt kits and video selection was thin but for the price, who cares?"
Pros: "The planes were nice, the crew were friendly."
Cons: "The plane on inbound flight to London was overbooked by 51 seats. The crew did not see that I paid for a premium seat and after 3 hours of waiting at the checking counter I was the last person receive a seat on the plane and was downgraded to coach. My luggage was never put on the plane - although the crew promised they would assure my suitcase made it on. On the way back (LON - FTT) the airline did not have any headphones and did not have any snacks for purchase - obviously very poor planning for a cross-Atlantic flight. If they were unable to properly stock the plane prior to departure, they should have notified people waiting at the gate, so that the passengers would have the opportunity to purchase those items at the airport prior to departure."
Pros: "Nice crew and good clean plane."
Pros: "All in all a great flight both there and back. I'd recommend this airline without hesitation. I didn't have a single issue with them. Great plane with all the new gadgets etc, love that the windows could be dimmed for sleep/watching movies. Lots of leg room, bonus for me was that both flights I had nobody next to me so I was also able to lie down! Shopping system worked great, every time I ordered I received my food/drink within minutes. Boarding was carried out in number order and worked well as they give themselves loads of time. There was no backlog of passengers waiting for that one person (there is always one!) to arrange their overhead space perfectly!! Would definitely fly with them again."
Pros: "Bathrooms accessible and not overcrowded. Air-quality in the cabin was good. Seats fairly comfortable."
Cons: "No complementary water tea or coffee. That is very basic for any flight over six hours. It was a big surprise to pay $45 for each seat in order to reserve ahead of time. We traveled as a family of five. Not so cheap as advertised will think twice next time."
Pros: "Even though we were in the economy section we had a wonderful experience. Two good meals were served and there were plenty of options on the in flight entertainment system. All the flight attendants were very nice and attentive. I would definitely recommend Norwegian."
Pros: "Overall good service with timely information."
Cons: "50 minutes delay. The message from Kayak update stated terminal B and I needed to go all the way to Terminal A with luggage. A bit of exercise!"
Pros: "Quick flight on which I was able to sleep most of the way and wake up at 6am in uk. Good entertainment offering that I didn't use. No food but worked well with my sleeping."
Cons: "Lack if food might not suit all and should be made mire obvious. I nearly missed it but once aware covered it very successfully."
Pros: "The price point, relatively efficient, good baggage of you shop around for the right fare ie, kayak etc. Comfortable seat and similar leg room to BA/Virgin economy for a much lower price."
Cons: "The food quality wasn't great on the supplied meals, the best option is to buy at the airport and take onboard. Delayed flight almost guaranteed. No IFE on our flight home apart from a few TV shows. No movies. Crew are hit or miss with the quality. Some are good, some are not so good or welcoming. Gate staff/set up wasn't great and not much information about the delayed departure given out."
Pros: "The cabin crew were personable and professional. The seats were comfortable and there was a good amount of leg room."
Cons: "In-flight entertainment was not working. Within 40 minutes of take off, hot snacks were no longer available. Poor distribution of seats - many people (not travelling together) were seated 3 in a row yet several people had 3 seats to themselves. Captain did not address the one hour delay with an apology or an explanation."
Pros: "Very pleasant folk on-board. Comfortable new plane"
Cons: "Staff didn't manage boarding well with the result that people were standing for long periods waiting needlessly in a queue. The entertainment system broke down which on a 7 hour flight is not a trivial loss. The flight was one hour delayed in departing, although it did make up some of that time over the Atlantic."
Cons: "The fact that my husband and I were one of the first people to check in, four hours ahead of boarding, yet we were not even asked or told that we were being allotted seats in the row closest to the toilet- had we been told that at the time of checking in by the customer rep, we would have had the chance to request for a seat change as both of us were unable to sleep at all."
Cons: "i was accosted by an extremely rude flight attendant. after having no water offered for hours i walked into the galley in the back to get some. nobody was there and some cups were sitting next to a half empty water bottle. so, like many other airlines, i assumed i could help myself. no sooner than i had picked up the water bottle to pour some water a male flight attendant walked up behind me and said, "excuse me sir, what are you doing?" i replied, "getting some water." he said "what do you think you're doing? you can't just get water you have to ask" and took the bottle away from me." i said "well it would be nice if you served water during the flight, I'm really thirsty." he replied, "everyone is sleeping." i said "not everyone, and nobody offered any water the whole flight, so i thought i'd help myself since nobody was back here." he said, "well i was serving another customer". to which i replied "alright", as i thought "obviously not everyone is sleeping", walked away feeling terrible, and not feeling at all like a respected customer. i have never experienced such awful customer service on any flight, especially not on an international one. this is the first and last time I ever fly norwegian. shame on him! and the plane was disgusting by the way... can't wait to post this on facebook #nevernorwegianair"
Cons: "I was charged $65 for a carry on that they wouldn't allow me to carry and made me check the bag ..."
Cons: "6 hour delay and the worst customer service"
Pros: "The dreamliner jet was awesone"
Cons: "Apparently they had no idea what they were doing with food. You were supposed to pre order food at time of booking and pay extra if you want a meal. I didn't even realize this was legal on a 10 hour international flight. Thank God our food was apparently booked since we booked through kayak. The flight attendants were walking around with a piece of paper with the seats that had preordered food handwritten on them. It took forever to get our food. We didn't get it until about 3 hours after take off (which was 10:30pm at the origin). It was completely disorganized and made no sense. Based on this alone, I have no plans on flying Norweigan again except for my return flight back home."
Cons: "I arrived one hour before the scheduled departure with and the gate attendants had disappeared. Nobody could help, nobody could direct me where to go or who to call, the person on he phone when I called Norwegian was unhelpful and rude and informed me that nobody that worked for Norwegian or associated was at a the airport and that if I wanted to change my flight I would have to do so within the next 10 minutes (from that moment but that there were no flights available that would get me there on time more my engagement 36 hours later) this was one of the worst airline experiences (and indeed any consumer experience) I have ever endured. I am planning to launch a very aggressive and hopefully damaging social campaign against Norwegian, APS (the incompetents that apparently are the contractors for Norwegian at he airport), and potentially Kayak for the role each group has played in this charade."
Pros: "Newer planes but don't be fooled. Unless you Pay Premium fare, be prepared to be "nickled and dimed" to death and pretty much treated like second class citizens. I fly several times a year and this was my worst flying experience to date. The new planes and fancy entertainment on seat backs doesn't make up for the crowded seating and poor service/treatment"
Cons: "Paid extra to pick seats. Not to pick a better seat but to pick any seat ahead of time-like a lot extra! Paid extra for food- you get nothing to eat or drink- not even water- unless you pay. If you don't pay for food, the crew ignores you. Paid extra for baggage-Sizes/weighs allowed for baggage is less than American air carriers"
Cons: "My flight was cancelled, and I understand Easyjet couldn't control that, but the way they handled the situation was absolutely terrible. I waited in line for 3 hours trying to talk to a representative about rebooking my flight and getting a hotel, but after a while they said they couldn't book hotels anymore and we would have to do it ourselves. After three hours of waiting in a line that barely moved I decided to give up and went to my hotel which I had to book myself and booked a flight for the next morning with a different airline."
Pros: "Free Wifi on a budget airline is great!"
Cons: "Flight was about 20-30 minutes late in departing and there were absolutely no announcements and no-one at the boarding counter to keep customers informed. People were left standing in a a crowded room which was too small for all the passengers while no announcement was made. Even when they finally boarded, there was no recognition of the flight being late and no apology. One we were on board, the cabin crew then made a rather abrupt and rude announcement telling the passengers to board quickly otherwise we would lose our slot time and be delayed by a further one hour. Fortunately that additional delay did not happen. However, I did not appreciate the passengers being berated for "slow" boarding when the flight was boarded 20-30 minutes late."
Pros: "Plane, crew and all other aspects on boarders very good."
Pros: "Seats were comfortable cushion wise, (but not on leg room)"
Cons: "On an 11 hour flight, 1 water was made available. Everything else including food and any snacks was for pay. With a $1400 ticket that is ridiculous! Every other airline will give you at least drinks and snacks on a commuter flight and meals on international. No online checkin, no seat selection until ticketing, incredibly expensive flight change fees, flight service was bad. I will not fly Norwegian airlines again."
Cons: "Norwegian boasts of having great legroom, entertainment and food options but after a 3 hour delay for an 11pm flight, the plane that was used was an old 777 from another random European budget airline. I'm only 5'6" and my knees where touching the seat in front of me. When the person in front of me reclined I was literally trapped and had to climb onto my seat and over the armrest. There was no working entertainment system and the food was some terrible fare that didn't meet any very low standard for an international flight. The crew was clearly understaffed but they were pleasant enough. also the plane was not clean. Before wed even taken off you could smell sewage from the bathroom. Overall it was unpleasant and not all worth the "budget" price of $800."
Cons: "There wasn't a great deal of choice of food to buy on our flight because it was under 2 hours. also on our flight heading out of the UK i did find that the staff were paying more attention to the needs of the people sitting on the other side of the plane. I thought they were rather rude."
Pros: "Seats not good option of games very poor. No drinks no wifi. No phone service at all from entering the plain. Was on the ground before take off for 2 hours with no phone service no internet service . I will never use or recumbent this airlines"
Pros: "I have never before on a Western airline with worse staff service, and I travel a lot. Your staff, from check-in to pilot, were consistently the most surly, poorly-prepared and incommunicative that I have ever experienced."
Cons: "Rude staff - boarding chaos - horrible food - lack of onboard water"
Pros: "The 787 dreamliner is a great aircraft, but being stuck with a middle seat still stinks."
Pros: "Fantastic new airplane; the 787 Dreamliner is quite a nice plane. However. it has it's glitches; we were stuck in the plane while an engineer had to come out to "reset" some instrumentation. We lost an hour, after we pushed off from the gate."
Cons: "Kayak let us down; it was completely unclear that we had a "bundled" package which included luggage, the ability to reserve a seat and food. We would have preferred to take additional savings over all of that. We only needed to bring two small bags, for two passengers, which would have easily fit in the overhead compartments. a £200+ savings would have been far better, in addition I wasted a considerable amount of time attempting to reach the airline in an effort to confirm exactly what was included in our purchase. Extremely poor communication from Kayak; not happy!"
Cons: "check in was a nightmare it took over an hour of being pushed without anyone controlling the queue"
Pros: "Crew were great, bubbly staff even though they were tired, *not obvious*"
Cons: "Boarding process, and being told we may have to stay until Wednesday as the operator double booked our seats."
Cons: "Long delay back sitting around at airport, we got notification of flight being late but told we still had to book in at normal time .Why not the 2 hours before???? Mad"
Pros: "Easy boarding and quick to receive baggage in Gatwick"
Cons: "Late opening of check-in. 2 desks allocated so 2 long queues. 20 mins into check-in the queue I was in changed to priority boarding. This necessary information should have been indicated in advance as 90% of the passengers were in the wrong queue. As for aircrew 1 of the female crew was miserable as sin and unhelpful to most passengers"
Cons: "Why make you board the plane and then tell you there is a 45 minute delay"
Pros: "Staff were excellent. I felt valued as a passenger. EasyJet seem to try to improve their process continually."
Cons: "Nearly every EasyJet flight I take is delayed. I know this can be beyond their control but I think scheduling is a bit tight. That said they keep you updated often and delay times go down as well as up."
Cons: "Late and the crew wasn't helpful"
Cons: "Being late on both journeys! With no explanation"
Cons: "Being charged £90 when Inhad to change a typo on my boarding card. When I looked at my bc I saw that there was a typo. In the middle name section I had mis typed my name sstor..I finally worked out how to amends it..I corrected it & the next screen charges me £90.."
Pros: "I have been a fan of Easyjet for years but my last four experiences with them have been poor to say the least. A return flight to Naples earlier in the year and now Palermo shows that their attitude to customer care is slipping badly. All four flights were delayed to a greater or lesser degree. That happens and is usually beyond the control of the airline. What is not beyond their control is the way that they communicate during the delay and the way they treat their passengers. We are people not self-loading freight. Easyjet is fast becoming as bad as British Airways and they are by far the worst. A very frustrating and sad thing to see. The beginning of the end for Easyjet?"
Cons: "Abysmal communications. A don't care attitude. Not my problem syndrome. Treating passengers like cattle."
Pros: "The crew was polite and friendly"
Cons: "It was delayed like the previous flight with easyJet to the holiday destination"
Cons: "Began 'boarding' the plane despite the fact people had not got of plane that had arrived from London. We waiting in corridor thing that leads to plane for over 20 minutes"
Pros: "Customer service was good"
Cons: "Delays both ways, hours waiting, no update throughout the process and if we are even 10 minutes late after staying updated online with the delayed flight times, we get told off satimof weeks can't board the flight."
Pros: "Was meant to be a 21.40 flight that was delayed until midnight"
Cons: "Arrived at gatwick after public transport closed with no assistance offered"
Pros: "Pilot's way of explaining delays & diverted route"
Cons: "FRANTIC at Marseille Airport Easyjet security check area Then after unexplained delays, at gate entrance my hand luggage was refused even though it was organised the same way as my outward journey and that was OK. Aggressive checker said it couldn't have been Easyjet - I don't lie, and my outward journey was Easyjet. Had to repack & so spoilt some contents. We were left standing in gate area for ages without explanation."
Pros: "Crew were really nice"
Cons: "Queue and staff at Nice airport were so poor/slow. Also flight was delayed"
Pros: "The welcome, the staff, everything was FAR better than my last flights with easyJet."
Cons: "New lights, lady behinds light was directly on our sleeping baby's head and we had to hold our hand over his eyes!"
Cons: "Decompression before landing was awful."
Cons: "Fairly cramped seats, constantly trying to sell me stuff at ridiculous prices"
Pros: "Flight on time"
Cons: "Overpriced water £1.80 for small bottle rounded up to €2.50 - double ripoff"
Pros: "New laptop ban was notified by email and text, so all ready when I arrived at airport. This is a lowish cost airline and crew were good, but does offer really good value and worth paying a bit more than some of the cheapest out there. Not too much different to BA, but friendlier and better value. Flight was a bit late leaving, but arrived pretty much on time. Food is also pretty good value, high street cafe prices, although the ham and cheese toastie is not recommended. But everything else was fine."
Cons: "Laptop ban is a pain, but not Easyjet's fault."
Pros: "The flight was very late over an hour late and as a results I have to take taxi from schipol airport to Amersfoort which cost me a lot"
Pros: "Crew pleasant and professional. Explained the headwind would add time"
Cons: "No gate number posted at airport just told the flight was boarding!"
Pros: "No issues on outward flight, flight arrived early"
Cons: "Return flight was delayed for an hour and passengers were not informed why there was a delay until the captain mentioned it."
Pros: "Slight delay in boarding which seemed due to ground staff shortage resulting in 30 minute delayed departure, but overall the flight was good - no complaints."
Cons: "Being delayed Not being told anything"
Pros: "Air being recycled"
Pros: "Value for money"
Cons: "When boarding, they call out speedy boating holders, they forgot to call out families with children's"
Pros: "Easy boarding--priority boarding"
Cons: "So far to walk"
Pros: "Full flight. One working bathroom. The seatbelt light stayed on longer than I've ever seen on a flight and I was begging the crew to go to the bathroom. Utterly ridiculous. 200 people and one bathroom. Get it together."
Pros: "Flight was on time, staff good."
Cons: "Would not have wanted to be on the flight any longer as there wasn't much leg room."
Pros: "Not much"
Cons: "You gave us no support and little guidance when we had to find our way from Gibraltar airport to the coaches waiting to take us to Malaga airport today for our rearranged flight to gatwick. No one was there to show us where the coaches were, the snack was chocolate and crisps, the meal handed to us in Malaga was a ham baguette! So for us who eat healthy, or gluten intolerant, or vegetarian there was no food available all day... So no support, little directions, no real food and no care... Unless I have to I will never choose to fly easyjet again"
Pros: "Crew were lovely, good leg room as somehow got allocated exit row. Toilets nice and clean"
Cons: "One hour late taking off. I checked in carry on luggage when requested " for the greater good" but added time to journey - shouldn't be necessary. Long bus ride from plane to terminal also added time. Everything else ok"
Pros: "Makeing up lost time"
Cons: "Time taken to board"
Cons: "Approx 35 min delay on departure from London. Long waite time on getting off the plane."
Pros: "The cabin crew were very welcoming, friendly and helpful and the flight crew sounded professional and kept us informed of progress. the food was fine and not horrendously priced."
Cons: "the plane was late arriving and the information received on KAYAK and the Easyjet app did not match the information displayed in the terminal (the apps were correct)"
Pros: "straight forward and short flight"
Cons: "delayed flight going out and coming home no leg room on flight and air con over us not working"
Cons: "Took over an hour for the luggage to be delivered to the belt."
Cons: "Everything Easyjet is simply a poor company. Flights are late and not cheap, staff attention is very weak"
Pros: "Cabin staff"
Cons: "Huge trek to gate. Late - again."
Pros: "Well organised. Pollute efficient staff."
Cons: "One particular member of staff @Gatwick airport who was racist towards non whites."
Pros: "This was the 4th time I've flown with easyjet and on each previous occasion it was delayed. This time the flight was cleared for take-off on time and we actually landed 10 minutes early."
Pros: "Quick and easy to find."
Cons: "A male boarding person. Now, my son has a hidden disability, which means he gets tired easily and need to sit down, so long queues are difficult. We were asked to go through boarding and people with children could go through speedy boarding, which we did, but were stopped by this male boarding person, as my son had a tiny bag across his shoulder and a trolley bag. We were then sent back to repack our bags and went last in the queue, this obviously made my sons legs very tired and he couldn't understand why this male boarding person made us go to the back. It is very unfortunate to have a hidden disability when you are a child, but to be singled out by this male boarding person was an awful experience for my family. As it were many other passengers had two BIG bags, let alone a little tiny one... Tut tut tut, give the crew customer service courses..."
Pros: "Departure and Arrival on time"
Cons: "Too short distance to fly... :)"
Pros: "There weren't any snacks, mostly because it was a very short flight. I was comfy enough and brought my own entertainment."
Pros: "No delay Everything was fine"
Pros: "i like the service"
Cons: "water free"
Pros: "The crew was very professional and I cannot complain about that."
Cons: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Cons: "Gate announcement was only a few minutes before cut off!!"
Pros: "Nothing. Horrible experience overall, but what you pay is what you get."
Cons: "Pretty much everything..."
Cons: "boarding process felt like herding"
Pros: "Absolutely nothing"
Pros: "Friendly crew"
Cons: "Long check-in lines Seats uncomfortable"
Pros: "Ok flight"
Cons: "Comply with departure times"
Cons: "Both flues were really delay really disappointed"
Cons: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Cons: "Application instruction on baggage hande king and que to boarding."
Cons: "Changing in luggage information was annoying"
Pros: "On time departure"
Cons: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Pros: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Cons: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Cons: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Pros: "The Crew was excellent"
Cons: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Pros: "Plane new & in good condition"
Cons: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Cons: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Cons: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Pros: "Staff were generally sweet & approachable."
Cons: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Cons: "long time wating in bus to get plane"
Cons: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pros: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Pros: "Flight left on time"
Cons: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Pros: "Crew were friendly! The app for the journey is good."
Cons: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Cons: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Cons: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Pros: "Well organised."
Cons: "Charging for light refreshments."
Cons: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Pros: "Staff aboard the aircraft were very nice and so was the passengers."
Cons: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Cons: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Pros: "The crew in the plane"
Cons: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Pros: "I will never take flight with this company again!!!!! The worst ever shame on you"
Cons: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Pros: "Flight on time"
Cons: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Pros: "Magazine was pretty good. Staff were smiley and nice."
Cons: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Pros: "only good for short flights....the price.."
Cons: "not comfortable seats"
Cons: "Boarding and getting off the plane via bus"
Pros: "Luggage restrictions make people be more aware of space, which turns into less fighting for overhead space and faster boarding."
Cons: "I still struggle with any airline that doesn't give water for free. I also sat in an exit row and no one from the crew even talked to me at all to see if I understood my duties."
Pros: "I put on my VR goggles and noise cancelling headphones as soon as I was allowed to and I watched 3D movies during the whole flight."
Cons: "There were too many announcements about food / things Wizzair tried to sell me, it would be best if they'd leave us alone until the end of the trip."
Cons: "on the flight back we waited in the bus for a very long time before we were taken to the plane."
Pros: "awesome UX/UI"
Cons: "not so great on the mobile version"
Cons: "I tried for 3 days after I booked my flight to pre pay for 2 mid size bags we were going to check for the flight. In the 10-15 attempts or so, none of them ever went through. I tried everything I could, until finally giving up. I figured I could try my best to explain at the airport. Terrivle plan. The airport charge for 2 bags was 65 euros each! More than the cost of the one way flight! Nobody could help at the airport despite me explaining in detail that I had tried multiple times to book online to save $. Seats were smallest I've ever been in, lines were extremely confusing and unorganized in boarding, and the air conditioning wasn't working. Will never fly wizz air again"
Pros: "On time"
Cons: "Preview print passwords"
Cons: "We were made to wait for some 40 minutes in a glorified cattle shed with no seating before boarding. Will never fly with this airline again, however cheap it might be!"
Pros: "it was awesome, these guys are great."
Cons: "I felt the cabin crew were rather unprofessional. They didn’t seem to be taking anything very seriously, giggling through announcements and one member of the crew spent most of the flight flirting with a passenger!"
Pros: "Not much."
Cons: "The staff were rude. The flights were delayed. The staff at budapest checked our passports/boarding passes and then we were kept in a holding area on a stairwell between the desk and the plane for over 30 minutes, in a hot environment. The seats were not comfortable."
Pros: "The plane was clean. The pilot was apologetic."
Cons: "The ground staff were processing boarding passes before the plane had even landed causing a long queue in the corridor leading to the exit to the airfield. There was no information as to why the plane was late, but this caused us to miss the take off slot and delay the take off by over 2 hours."
Pros: "It was alright, nothing specific to be mentioned here."
Cons: "Flight was delayed 50mins. No explanation was given!"
Pros: "Seat not too cramped. We didn't get lost - as BA flight did recently!"
Cons: "Flight was delayed! Info re delay was limited."
Pros: "Was on time"
Cons: "Better food choices"
Cons: "Late takeoff - late arrival"
Pros: "We made the flight!!"
Cons: "Notification of which Gate!! All the steps Down to the tarmac then up the plane steps!!! Priority- didn't seem to mean anything- everybody boarded the same!! The Cabin crew- Rushed announcements!! And worked as I feel robots!! But definitely got Value for Money!!!"
Cons: "have to pay 55 euro’s for checkin .... crew very rude at the desk"
Pros: "The flight left on time and arrived early, the staff were pleasant and friendly."
Cons: "The cabin was a bit grubby."
Cons: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
Pros: "I liked that I didn't feel squashed and this is about it."
Cons: "I disliked the fact that our flight was delayed and we weren't notified about it. I disliked that we got told there was a problem with the engine but they didn't allow us to either get off the plane or change plans we just sat there as they ran test after test. Asking us to sit down for them to see if the engine is working okay. They asked a member of the public who was sat by the wing to keep an ear out for any funny noises. We stayed on the runway for an hour and a half after it was already delayed. Once we set off in fear that the engine might fail again Ryanair didn't even off us a free glass of water to show appreciation for peoples tolerance. It honestly isn't worth the money you save."
Pros: "Reasonable price."
Cons: "Was sat nowhere near my group of friends, know one on the plane was sat with who they travelled with. Plane was running late."
Cons: "2 hours delayed. No information."
Pros: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Cons: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Pros: "Flight was cheap and it got me home."
Cons: "At Budapest airport Ryanair’s gate B9 there was no communication or it seemed any system in place. Plus the gate itself was so small all passengers couldn’t fit."
Pros: "Low cost"
Cons: "Passengers treated like cattles. Not prepared at all"
Cons: "More than 1.5 hours delay, they took my luggage from me, so I had to take out my laptop because the Budapest airport luggage handler thieves. Very loud speakers inside, the seating is very uncomfortable, small legspace and also you cannot put even your glasses in front of you because of lack of storage place. long walking to and from the plane, and you have to wait for ages in front ot the checking desk, than in the hot bus down. Overall totally inhuman experience."
Cons: "The 35 minute delay on the departure and 1 hour on return Super cramped seats with no leg room at all Having to pay to sit together on top of the original flights- unsure who books 2 tickets to sit apart?"
Pros: "Boarding was ahead of schedule, but we waited on the runway for a long time. Checking in via an app is great too."
Cons: "The seats are uncomfortable, the application of the baggage policy is inflexible & difficult, there are no places to put your things and having seating assigned randomly when you travel with someone is ridiculous. I love discount airlines, but being charged for things that would make me happier while not costing the airline a penny is too far. Ryanair gets your initial business with artificially low rates and then nickle-and-dimes you until you pay at least as much as you would by just going with an honest carrier that charges normal prices up front. I am tired of being messed about when there are equivalently priced carriers that aren't such shysters."
Pros: "Your personal in plain is young, nice and I like them becouse they are smailing all time."
Cons: "You can give to pasenger one drink (coffee) like preasen!?"
Cons: "30 minutes waiting, New lugguage policy!"
Pros: "Loved the speed and efficiency of everything; we arrived from Dublin to Gatwick 25 minutes early. Plenty of opportunity for inflight purchases for such a small flight which was great!"
Cons: "3 hour delay at Stansted to collect luggage, with no information. Arrived home at 4:30am, having missed the last train."
Pros: "Boarded from gate beside the executive lounge."
Cons: "Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board."
Cons: "No flight announcement at Dublin airport so missed flight"
Cons: "Very long walk on landing"
Cons: "Customer service"
Pros: "Everything was acceptable apart from their petty ploy to split couples up"
Cons: "Because we don't want to pay extra for seating we don't check in until 4 days before the flight. Usually this is not a problem but on this flight they split us up, one at the front & one at the rear, then they ask if we want to pay extra to sit together. This is a very petty ploy to get extra money. It doesn't work !! The passengers just swop when on the plane"
Pros: "good value for money, nice new aircraft"
Cons: "typical ultra low cost experience, but its fine"
Pros: "There was nothing positive about this flight experience."
Cons: "Called to gate, where there was nothing to do. 10 min later on screens 1 hour delay, 20 mins later increased to 2 hour delay - no infor given. Member of airport staff informed us we would get some food ( distugust unfortunatly) about 30 mins from expected (2 hour late delay) another delay, now leaving 3h10 min later than expected. Board the plane, taxing to runway told we will be flying into Gatwick not Stansted, not other info given. When asking flight attendants, told they had no info either and also had been delayed ( I still can't get over how rude staff were). Just before landing announced that it had all been sorted and there would be coaches taking us to the correct airport. This was a lie! Nothing put on at at 4am we were expected to sort our own transport back to the correct airport. Never again will I fly with an airline that fails to fulfil their contract. Despicable."
Cons: "Flight was very late.(over 2 hours) Notices not posted timeously No meal tokens offered, or anything else to soften the irritation Boarding and offloading by stairs into the rain - cheapest possible options."
Pros: "Once boarded the transportation task was undertaken professionally"
Cons: "- No information on the ground - 90 minute STANDING wait (like sheep in a barn) in unventillated/unairconditioned Budapest Airport discount airline departure 'hall' (barn would be a better term) - no toilet, no space, no air - On board staff was visibly exhausted, robotlike"
Cons: "Sitting 10 rows from my wife"
Cons: "I am very disappointed from the service offered by ryanair. I've paid priority and seat. And in the end went on board with others and stayed on normal seat, which supposed to be with extra space. Very unhappy."
Cons: "No information why flight was delayed. Left standing on shuttle bus for 30mins with no information. Leg room non existent on plane. Seat bolt upright all the time. Staff pleasant enough but definitely "cattle class""
Cons: "What can you expect from Ryanair? They treat their passengers like kettle when boarding. Specifically we had to stand and in a hot anghar before boarding for 40 mins. No seats, water or idea why we have to wait there rather than the airport. I experienced it so many times and tell myself never again. if I have an option I never fly with them."
Cons: "Mientras se esperaban los buses, la tripulación gritó irrespetuosamente a los pasajeros que aguardábamos a nuestros familiares en la pista de aterrizaje dado que la capacidad de los buses que pusieron a nuestra disposición era escasa; debe comprenderse que se transportan personas, no reses (con el respeto que estas merecen)"
Pros: "On time"
Cons: "Hard seats"
Pros: "Crew were polite."
Cons: "Flight was delayed 1 1/2 hours. There was no announcement that there was a delay or explanation.. The Priority boarding is very poorly organised . when we were finally let out onto the tarmac there was a mad scramble by the non priority customers to get to the plane although the one lady in charge did control things to a degree I might add that at Gatwick going to Belfast the Priority boarding was a joke. If you are going to make customers queue in the corridor please put a sign up outside to indicate the you dont't have to queue"
Pros: "the price was very cheap. flight was on time."
Cons: "space between seats very tight and its a real suffer for big person.. every thing needs to be bought. at least some water can be served free...."
Cons: "I was told next time I have to be careful with my carry-on because I'd have to pay £50 otherwise. However, my carry-on is TSA approved, it has a lot of pockets so it may appear to be a bit bigger but I don't overstuff and I've had no issue getting my bag into the overhead bin. Granted, the officer was kind when she said it, but I also measured my bag and weighed it before my flight and I shouldn't feel there should be an issue with my bag. On my return flight I had souvenirs in my bag (meaning more in my SAME bag) and no one said a word about my carry-on."
Pros: "Busy departure time, waited 45mins in the aircraft for take off. Had to check in our hand luggages due to busy flight so again waiting at the other end to retrieve our baggage."
Pros: "The price was fantastic! the best around :)"
Cons: "There was no notification from cabin crew to advise us to ensure we collect our luggage BEFORE we go through the glass doors at Gatwick. We were expecting to show our passport and collect our luggage from the carrousel but didn't realise until after we went through the glass doors and had to wait over 40 mins for it to be brought to us. What was so astonishing- we were told we weren't the only ones this happened to. It would be very useful if cabin crew made the passengers aware of this to avoid it happening time after time with others/flights"
Pros: "I liked the price...boarding from a hangar in the freezing cold in early morning wasn't so delightful but overall...it took off, it landed and that's all you can ask if an airline"
Cons: "Didn't like the hangar"
Pros: "I didn't check in for my flight online (sometimes I do for flights, othertimes I don't. It depends if the hotel I'm at has a printer I can use.) Anyway, Ryanair has a fee for not checking in outside the airport. The fee was 50% of my total flight cost ($54 USD.) I've flown on a LOT of airlines, I've never been charged a fee for airport check in. And even if I had to, if you want to nickle and dime a little bit I get it, you're a budget airline, thats what you're supposed to do. But if you're going to charge RIDICULOUSLY HIGH fees for very common practices as a boarding passenger (I'm not talking about flight insurance or premiere seat selection or other gimmicks but things people do regularly, like checking in at an airport) you better put that front and center during the payment phase of your checkout interface. Good lord."
Pros: "Timings, the plane was fine for the short journey we had."
Cons: "The boarding process and difficulty in hearing the crew member as he had a very strong Eastern European accent"
Pros: "Price - boarding was good, especially considering plane was full."
Cons: "Punctuality - about 40 mins late both ways - I kinda factor that in now!!"