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The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
Movie selection was ok, but could be better. Would like to see greater selection of newer movies.
Loved the check-in experience. Very friendly staff and not crowded. I did wind up with a middle-middle seat, which was quite uncomfortable. Always appreciate the very professional staff on TAL.
Paying for reserved seats and never received the seats I paid for !! Just fake and a surprise out of their " box "
Turkish airline always good Only Turkish representatives at the gave need to be more helpfull to any staff who traveling on Turkish airline . One situation happened Ist to jfk on Feb 29 TK3 had seats I asked them to transfer me to tk3 because Feb 29 tk1 was oversold and they advise me that I might not make it for tk1 I asked them to transfer me to tk3 and they say no they can’t do it I been telling them you know that I don’t have a chance for tk 1 why would you let plane go with some empty seats on tk3 if you can transfer me to tk3 and have less staff on tk1 and still told me no I waited for tk1 9 hours and only last minute I got seat on tk1 It was not easy situation but I am glad I made it home Thank you Turkish Airline One more suggestion for Turkish Airline you need to make a FIRST CLASS cabin it would be so cool 🆒 Good luck all the best See you more
First class payment but wife’s seat broken, would recline but not lay flat. On previous flight, delays and ground crew malfunctions connecting jetway made us miss flight to Houston. I asked twice for a cart to assist us getting across the massive Istanbul Airport, but was denied. We are both over 70.
My flight had two legs. When checking in at the first leg the agent offering for a deal to upgrade the leg to first class for $199. He then claimed I would be able to upgrade the second leg once I got to the next airport. I declined and when I inquired about upgrading at the second airport, the cost was $1,300. I also had an issue at the airport lounge. I am allowed one guest in the lounge. My friend came in the lounge for less than 5 minutes and left when she couldn’t get a sleeping suite. I wanted to bring in another friend. The airport staff first started acting as though they didn’t understand English and then became upset when I asked for their names so I could file a complaint. As an elite member I knew they could do more but were not. One of the agents started over talking me and walked away mid conversation dismissing my request for assistance. A man claiming to be the manager said you were asking for her name. He also never tried to assist me or see what was going on. He claimed the interactions were recorded and management would see everything. I’m not sure how that would assist me days later. I am sure it didn’t help that I was a black American woman.
Better attitude training for staff at airport, better training for flight attendants, better food, don’t put us with all the crying babies that cried nonstop for 12 plus hours.
Crew announced boarding started and they asked passengers to form a queue. Actual boarding didn’t start and queue was not moving for around 40-50 mins. Very poor management.
It was a terrible airline. The air hostess and the people in the flight, just very rude.
Crew on this flight was terrible. Especially one practicular female , she was harassing us and other families with children. Flight was good overall, if not her being rude and aggressive
The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Very unpleasant staff, disgusting service, ignoring requests, refusal to help
Loupé l'avion pas pu embarquer mon bagage en soute. Pas compris l'heure de fermeture.
Late again rude staff at gate bullying passengers made us stand in the cold 3degrees for 40 mins before they let us board
On time, no announcement all along the flight, you can rest.
You get what you pay for with RyanAir. This was a €60 round trip from Stockholm and every piece of it was just excruciating, from the plane being delayed by more than an hour, to having to stand out on the tarmac in the darkness at 3C and wind to wait for the plane to disembark its previous flight (why they do this is just cruel), to the crew keeping the lights on the entire flight despite it being so late so they could walk through the aisles and try to sell things. I always say “never again!” after flying RyanAir, but somehow end up getting lured by the prices…
Is good airline but their check in process is not simple
Flight was delayed due to weather so not much Ryanair could do about that - otherwise it was very efficient and smooth
On time but no water , milk or refreshments of any kind on board. Which is poor, especially with children and elderly on board. Toilets filthy,
The steward acted impolitely to one of the passengers. Rayanair has to solve the issue of accompanied luggage. It is not logical or fair that someone sitting in the front seats(and he paid for that seat) to store his case in the backseat because a passenger in the backseat stored his luggage in the front !!
Unfortunately didn't realise how far away Frankfurt Hahn airport is from Frankfurt the city. Outbound flight was delayed by 2.5 hours and no communication at airport, just a whisper emknating through the packed crowd ready to board at the gate as someone read out an email they had received. All rather poor and pathetic
Pierwszy raz odbyłam tak pozytywny lot. Uprzejma, świetna załoga. Kapitana lotu W6 1771 z 6.01.2024, pozytywnie zaskoczył wyraźnym kontaktem i ciekawostkami na temat lotu, jak i informacja o zorzy polarnej zachęcając do zobaczenia przez okana. Delikatne perfekcyjne ladowanie WIELKI SZACUN i GRATULACJE dla KAPITANA!!👏👏👏
After the flight. Waiting to long to get off the plane
Very very very…… uncomfortable seats /does nor reclain/ and so little space /this was 5:30 hours flight- and quite expensive no longer low cost airline/ 5:30 hours flight and no water or snacks was offered anly very expensive sales.
Was denied to enter the previous plane so couldnt make it to this one
Got rejected to enter the plane because i took calming pills. Im scared of flying and i always take it since 12 years and it was never a problem with other airlines.
Shambolic boarding with ZERO information on why there was a delay. Don't treat customers like sheep. Crew good. Aircraft new. Late departure with minimal information from flight deck.
The flight was 1.30 hour late because of the Police checking 4 passengers. This was not Ryanair fault but was quite ennoying.
The boarding process was fast Uncomfortable seats ,do not recline.
My fligh was suddenly canceled and no ine approached me The web response was the only one and it was poor and not satisfactory Wizz did not take care for moving me and my family to another flight instead and simply gave us back the flight credits which i cant do nothing with !!
The crew was not very friendly or did not seem like very approachable. The plane was quite dirty and it didn’t sound too good when landing.