Después de varias mentiras sobre el retraso del vuelo, finalmente nos hicieron abordar a ver si convencían, aún no se sabe si al copiloto o a las autoridades del aeropuerto, de poder despegar.
A la 1:00 deciden cancelar el vuelo y empezó el desorden: no sabían qué hacer! Ni procedimientos, ni protocolos. La supervisora apenada, trataba de resolver el problema de todos los pasajeros.
Finalmente nos mandaron a un "pésimo" hotel hasta el siguiente día.
Muy mal .....
The woman working at the front desk who check my bag was kind and warm.
I wasn't able to board the plane because of a visa problem. To change my date it is a $200 change fee PLUS any change in airfare. Even if I were to get a refund for the return portion of the flight, I would get a $90 credit to be used on another Air Canada flight, BUT I would have to pay the $200 change fee again. Essentially meaning I would have to pay $110 to use a $90 credit. Why not go ahead and say no refunds at that point? I sure as hell am not using a credit to spend more money... This makes no sense and is some shady business practice. No longer trust Air Canada. Will not be flying with them again.
When we finally did board the process was easy...it was just 5 hours after we were scheduled to board.
Comfort of the seats in the plane were nice.
The crew was nice also
Flight was delayed for 5 hours with no "real" reason. They told us they were waiting on the crew, then they told us the crew was on the way, then they told us they were still waiting for one crew member, then they told us it was because of a strike at the airport.
I guess things like this happen when dealing with a government owned airline. My son lives in Argentina and he told me this was a common occurrence with that airline
El vuelo fue suspendido y no avisaron oportunamente
Por causa de una huelga, otra empresa se tomó el aeropuerto ,por lo que cambiaron de aeropuerto y tampoco avisaron.
Como había tanto problema, nadie llegó al vuelo y este se retrasó 3 horas.
Continuamente se entregó información poco específica y una espera eterna de 3 horas adentro del avión
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence.
The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance.
The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?)
The flight attendant woke me up to shove a food tray that I didn't want.
We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell.
The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.
During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it.
We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us.
By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!
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