Después de varias mentiras sobre el retraso del vuelo, finalmente nos hicieron abordar a ver si convencían, aún no se sabe si al copiloto o a las autoridades del aeropuerto, de poder despegar.
A la 1:00 deciden cancelar el vuelo y empezó el desorden: no sabían qué hacer! Ni procedimientos, ni protocolos. La supervisora apenada, trataba de resolver el problema de todos los pasajeros.
Finalmente nos mandaron a un "pésimo" hotel hasta el siguiente día.
Muy mal .....
KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well.
The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended.
Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned.
This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today.
All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English.
She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point.
I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before.
Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience.
The woman working at the front desk who check my bag was kind and warm.
I wasn't able to board the plane because of a visa problem. To change my date it is a $200 change fee PLUS any change in airfare. Even if I were to get a refund for the return portion of the flight, I would get a $90 credit to be used on another Air Canada flight, BUT I would have to pay the $200 change fee again. Essentially meaning I would have to pay $110 to use a $90 credit. Why not go ahead and say no refunds at that point? I sure as hell am not using a credit to spend more money... This makes no sense and is some shady business practice. No longer trust Air Canada. Will not be flying with them again.
When we finally did board the process was easy...it was just 5 hours after we were scheduled to board.
Comfort of the seats in the plane were nice.
The crew was nice also
Flight was delayed for 5 hours with no "real" reason. They told us they were waiting on the crew, then they told us the crew was on the way, then they told us they were still waiting for one crew member, then they told us it was because of a strike at the airport.
I guess things like this happen when dealing with a government owned airline. My son lives in Argentina and he told me this was a common occurrence with that airline
El vuelo fue suspendido y no avisaron oportunamente
Por causa de una huelga, otra empresa se tomó el aeropuerto ,por lo que cambiaron de aeropuerto y tampoco avisaron.
Como había tanto problema, nadie llegó al vuelo y este se retrasó 3 horas.
Continuamente se entregó información poco específica y una espera eterna de 3 horas adentro del avión
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