Daily cleaning, installation of cabin HEPA filters on flights from Buffalo to Connecticut
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 3h 39m
The cheapest ticket to Connecticut from Buffalo found in the last 72 hours was $114 one-way, and $174 round-trip. The most popular route is from Buffalo to Hartford, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $114.
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Crew was great, the seats are never comfortable"
Pros: "Great crew."
Cons: "As always, the seats in basic economy are as small as possible without actually being standing room only. I'm 5'7" and my knees are only about an inch from the seat back in front of me."
Cons: "Great flight"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Cons: "crj900 from BUF-MSP is a wreck. worn out, uncomfortable seats, cold air coming from floor toes were numb for about 20m after flight. Flight delayed, missed connecting flight, lost comfort+ upgrade I paid for. No excuse for pitch in main cabin on 737-900 ER."
Pros: "Nothing remarkable"
Cons: "Delta was ordinary"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Cons: "It was late"
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "My upgrade and breakfast were fabulous!"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Cons: "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
Pros: "Staff very courteous and professional"
Pros: "Like you let a rookie land the plane. Rest of the flight was great. But the landing was sketchy af"
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Cons: "2 hr delay"
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "I asked for a change of seat at the gate and was given it. It really made a difference to be at the window."
Pros: "to their Diamond Medallion customers"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "On time and courteous staff"
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "They forgot the CC reader so drinks were free. The free GoGo media is cool."
Cons: "Flight was cancelled and rescheduled 3 times. Delayed. Tiny plane = uncomfortable and turbulent."
Cons: "Delayed because the airline misschdduled the pilots!! We had to wait for pilots to come to the plane... while one the plane"
Pros: "The agent on my departure flight at the ATL airport was amazing, boarding was quick, the flight attendants were great! I had an overall great experience."
Cons: "Turbulence was pretty bad both flights."
Pros: "Return trip was 30 min ahead of schedule"
Cons: "We had a 2 hour delay getting to NYC"
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Cons: "More comfortable seats you can sleep in"
Pros: "Cause me to miss my connecting flight from Dallas to Mobile"
Cons: "Had the aircraft fueled before boarding the flight"
Cons: "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
Cons: "Checking in was way too long, more than 45 mins"
Cons: "This leg of my trip went off without a hitch boarding and crew were very professional."
Cons: "Plane flight got delayed until 6pm from 10:30am. What."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"
Pros: "Getting from A to be safely"
Cons: "Being so delayed that we had to sprint to make our connection flight. Starting a transatlantic flight with sweaty armpits is never fun for anyone involved, us or our seat neighbor"
Pros: "The crew was top notch, very pleasant and went the extra mile."
Cons: "My husband and I were assigned seats in a different part of the plane from one another."
Pros: "Getting off the plane"
Cons: "3 hours late flight- customer care very insensitive and unhelpful"
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Pros: "The crew was professional as always. My flight was delayed due to a storm near the Caribbean, which is fine because I would rather fly safe and arrive alive. My snack was tea and pretzels, which is fine because I enjoyed The Greatest Showman with sexy Hugh Jackman."
Cons: "I don't blame the airline for unruly passengers or weather conditions. When traveling you have to leave room for error or unforeseen circumstances. If you don't like the airline or passengers you can charter a private jet :)"
Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Pros: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Cons: "Kind of dated, wifi didn’t work."
Pros: "None of the experience was pleasant"
Cons: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
Pros: "My flight is tomorrow"
Pros: "Flying beats driving"
Cons: "no entertainment or food."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "I checked in on American Airlines and because I didn't load the boarding pass to my smart phone I wasn't allowed to board."
Pros: "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."
Pros: "Boarded online. Upgraded to a Comfort seat in and exit row. So wasn't cramped but the entertainment/movie icon happened to be missing from my monitor only. So 5 and a 1/2 flight with nothing to watch. The food tray was also pretty filthy. Otherwise a solid trip. Nice, accomadating crew and with a female pilot! Loved that!"
Pros: "Arrived early, friendly crew, good exit row seat."
Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"
Pros: "The cabin seemed to have more room than most I have been on. Short flight, so no big negatives."
Pros: "Eveything ran smoothly"
Pros: "Left and arrived on time. Crew was friendly and professional."
Cons: "Passengers are packed in like sardines. All carry on bags must be checked at the gate as the overhead bins are too small to accommodate anything except a small personal bag or jacket."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Cons: "Lovely flight, but onboarding groups were a nightmare. Given the chaos, they started forcing bags to be checked early."
Cons: "Old plane, no entertainment"
Cons: "Seat broken tray table broken reading light did not work 15 total hours in the air and 7 of them the movie system did not work Paid for upgraded seat and did not get one - got moved to a standard seat."
Cons: "5 hr delay"
Pros: "Flight was on time and boarding went smoothly."
Pros: "Nothing. AA is the worst airline. Period."
Cons: "Rude flight attendants, delayed flight (as always), just AWFUL."
Pros: "Customer Service at SEA was great. we were checking bags directly to Madrid and they were very helpful"
Cons: "I had paid for a Bulk head seat Row 7. But since we had a in Cabin pet, my wife was moved down to Row 18 and a much smaller seat. I need to get a refund for the price I paid."
Cons: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Pros: "My flight was late leaving buffalo ny which caused me to miss my connecting flight in Phl.... Never once was this delay communicated to ONE person sitting at the gate in buffalo. I even asked the attendant in buffalo if the plane was present at 1:10 pm and he responded that it would be landing in ten minutes. We were scheduled to board at 1:16 although I am highly disappointed to have gotten home 2.5 hours later than anticipated...communication is my biggest complaint here."
Cons: "See above"
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Pros: "The food"
Cons: "Crew and the fact that they lost my bag"
Cons: "How small the plane was. Not much personal space and I am a shorter person."
Pros: "Free wifi"
Cons: "Late flight, late crew, Late boarding"
Pros: "Because our first flight to philly was extremely late we were going to be unable to make our connecting flight to Wilmington sooooo had to cancel cour whole vacation to myrtle beach"
Cons: "Read above comments"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."
Cons: "Packed, old plane, tighter than new ones. If you can't check bags for free, maybe you should design plane to fit luggage to number of persons flying. Seems like alcohol should be free when so uncomfortable"
Cons: "Rude attendants. Belittled my daughter in public."
Cons: "The new seats were so uncomfortable, I couldn't sit shoulder to shoulder with the people next to me"
Pros: "Low price"
Cons: "My seat had a broken entertainment console. Flight crew was indifferent and would not collect my trash (drink cup, purchased food box) for almost two hours. the purchased food, vege chips and hummus, was skimpy and outrageously priced. I feel their attitude toward me was the same as a passenger gets on the average subway car."
Cons: "Disastrous rescheduling"
Cons: "How about a sip of water atleast"
Cons: "Nothing all good"
Pros: "I enjoy the plus seats with extra leg room"
Cons: "I found your crew quite unfriendly"
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "Great inflight service! On the ground faster than expected."
Cons: "I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/."
Cons: "Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience."
Pros: "Flight was on time"
Cons: "Better food would be nice."
Cons: "my reservation was cancelled by united with out checking with me."
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted. Appreciated the humor when the groundcrew was late parking us."
Cons: "Overbooked, delay in de-planing and getting luggage"
Pros: "Crew friendliness"
Cons: "The cabin was way too cold. Audio beeps (fasten seat belts) are too loud"
Cons: "4 hr DELAY"
Pros: "On time Nice crew No complaints"
Cons: "Pure sugar snack"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Cons: "That I never made it to Dallas and so lost my job. Thanks to unitrd."
Pros: "see above"
Cons: "see above"
Cons: "i will not arrive at my destination until 4:03 AM. yuck."
Cons: "Severe delays. Disorganized boarding procedures. No internet."
Pros: "I liked the Dutch sweet breakfast waffle very much."
Pros: "Everyone was friendly, but touchdown was kind of brutal"
Pros: "Smooth boarding. Arrived at designated time"
Cons: "Really only a snack pack and water."
Pros: "The flight was delayed for who knows what reason and after many it's gonna be right here! It took an hour and therefore delayed my arrival to my final destination 6 hours!!!"
Cons: "Took a long time to get support when gate changed. Could not walk at the time due to skiing accident."
Pros: "Left on time. Arrived early."
Cons: "Finally surrendered to the delays after 5 hours waiting (enough to drive to Hartford and back) and took an Uber home."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Pros: "On time"
Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Pros: "Everything about this flight was satisfactory."
Cons: "Having to pay a baggage fee for the one bag I checked; lack of seat/leg room."
Cons: "This was a connecting flight which I missed because of a giant delay on the first leg of my journey"
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Cons: "Small plane, no TV for a long plane ride"
Cons: "No beverage service, glass of room temp water, no ice"
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "I was in a wheel chair and the crew in the airport made my transitiins within the airport very easy"
Pros: "Delays in both flights"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "Dad services they don't care about the passengers"
Cons: "Flight delay"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "No one sat next to me. Flight was early!"
Cons: "Unhealthy snack."
Pros: "Quick load and exit"
Cons: "Small plane. Dozens of bags taken in jetway so a long wait for delivery. Rough ride throughout"
Pros: "Price looked good at booking."
Cons: "Old prop plane was grounded 5 min. after our boarding time. Went to several gates to try to hop on another flight but nothing got me to my destination in time -- so a total loss. Tried to cancel by phone (line to gate service was 50+ people deep), and was told I couldn't cancel. Then was told I could. Then was told I had to call back! TOTAL LOSS. Refund is needed."
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "No running water in the bathroom. No space in the overhead compartment."
Pros: "The crew was very friendly AMD nice"
Cons: "It would have been better if my chair reclined and that baby didn't cry my whole flight"
Pros: "Boarding was good, crew was friendly."
Cons: "Didn’t make it to Omaha. First flight went back to Phoenix due to issue with plane. I was offered a refund or to rebook 2 days later. I wanted to at least get to Denver so I could rent a car to drive the rest of the way since my connecting flight was gone. Didn’t get any vouchers or partial refund or anything to make up for the fact that half my flight was not used."
Cons: "Frontier seems to always have friendly staff"
Cons: "Airport security at Orlando was insane! The line through TSA must have been over 500 yards. Also, it doesn't appear that this Frontier flight allowed for online confirmation so, although the Frontier Desk was super fast processing passengers, the two lines together was stressful and used up valuable pre-boarding time. Some advance warning might help passengers schedule their arrival at the airport."
Cons: "I paid to be in group one. Got there a little late. 1 minute. They locked me out and rudely told me to go to the back of the long line Seat in 3rd roe and no recline ! Old plane no screen. Good bye frontier and frontier credit card . What a looser airline"
Pros: "when our first flight was delayed so long many of us would have missed our comnector so they held the flight until we got there."
Cons: "more staff, not overworked and rude. better communication. no lost luggage."
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Pros: "Crew was great especially the guy, didn’t catch his name..."
Cons: "Seats that recline would’ve been nice"
Pros: "Crew was excellent, always smiling and upbeat!"
Cons: "I don't think it could have been, I will definitely fly Frontier again!"
Cons: "Being on time, giving free snacks/beverages, communication"
Cons: "It’s was delayed 3 hours in buffalo ."
Pros: "Couldn't get buttons to work on previous page. flight was fine"
Pros: "The crew was great"
Pros: "They informed us about 5 hours in advance there was a delay."
Cons: "The flight was very late. They gave me a voucher for $50 as a consolation, but it is only on purchasing a new ticket within 90 days, not very helpful. Since they nickel and dime you for seat selection, checked bags etc, it would be nice to at least use the voucher for seat selection on my return trip."
Pros: "Very good. All as is supposed to be"
Pros: "Nothing. Absolutely nothing. I mean I got where I was going and didn’t die, but that’s about the extent of the positive things I have to say."
Cons: "Very uncomfortable seats, no beverage service. Up charge for literally everything, carry on’s were charged, as much as checking bags. I’ll be avoiding frontier like the plague in the future."
Pros: "Flight was on time and boarding was smooth. The crew was great!"
Pros: "The flight was clean and nice we enjoy crew they are friendly I had sugar was down and she give me orange juice very fast thanks for that"
Pros: "i Liked that I was able to fly home"
Cons: "The cost of the flight once you add the cost of carry on or checked bag for that I could’ve flew Delta with snacks"
Cons: "Service was horrible! I originally had a 3 hour layover before my connecting flight which was delayed several times for various reasons which I know can be uncontrollable at times. Once I landed I only had 10 minutes to make it to my next flight in which I asked one of the flight attendants if I could move to the front of the aircraft to try and catch it and she did not allow me to do so and that they had to offload the plane “front to back.” I have seen multiple other airlines that allowed people trying to get to their next flight front-loaded off the aircraft. Once I found I missed my flight I was told that I would have to wait until midnight to fly to Orlando and then fly to my final destination (Nashville) at 6 am the next morning. I asked the attendant if they were able to provide a hotel or at the very least a meal but that wasn’t the case. I understand that things happen that delay flights but I would think this airline would be able to help their customers any way they can and that definitely was not the case! I will never fly Frontier ever again."
Pros: "price and non-stop flight"
Cons: "The flight was 60+ minutes late, due to another plane sitting on the runway. The other plane kept passengers sitting on the tarmac for over an hour. We were told the plane had mechanical problems. The waiting area was so crowded with people it was people standing all over the place...it turned out that 2 flights full of people were waiting there. When we finally boarded, the plane had to be refueled and the plane had to be started up by being jumped or something because one motor was not working normallly; this was a bit frightening. Staff was not even smiling, or even comforting when we boarded. Brief apology by pilot."
Pros: "Flight was great. Checkin etc was great"
Pros: "The service was Ok, but our flight was 4 hours delayed and it wasn't mechanical or weather related delay, the airline made a scheduling error, we almost missed our car rental and we didn't get to our destination til really late at night when it should been there in the daytime. Overall, won't fly with them again"
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Pros: "I thought that everything went fine except for the weather delays but I know that is not the fault of the airline."
Pros: "More leg room"
Cons: "Carry on baggage fees AND checked baggage fees. In all my trip with frontier ended up being more expensive that the competing airlines would have been. I may have been okay paying that for the extra leg room, but I would have rather known up front, not at check-in"
Cons: "Customer service is extremely poor and non existant and NO help whatsoever to accommodate for another flight. NOTHING."
Cons: "We arrived at DIA 1.5 hrs early only to find frontier lines wrapped around the entire lobby and 100 deep on the curbside check in. We finally got to the baggage counter 4 minutes after the 45 min cutoff and were told that they could not put us on the plane. The cause? SIX check in attendances failed to show up to work in retaliation for Frontier's recent outsourcing of jobs and the fact that their "Discount Den" specials, which have flights out of Denver on Sundays as low as $3.50 were taxing the staff, so they essentially boycotted. All flights back to MCI out of ALL airlines were full so we and our small children had to rent an expensive suburban and drive all night to get to work on Monday after a 12 day vacation. Absolutely the WORST travel experience we have ever had."
Cons: "I cancelled my flight a week before the time of departure they said that it'll cost me $99 to cancel the flight and $86.45 was supposed to be refunded. the lady told me it will take 7 to 10 business days when I called 3 days later on the 10th day I called and the gentleman told me that I don't get a refund I get a credit of the $86.45 that I can use to October 7th to use on any flight. My problem with that is I don't fly often and I had to cancel that due to my job. I feel that if I cancel a flight way in advance before the flight is being departed I should be able to get my refund back I'm sorry to say it is but I would never use this airline company again because if I knew that the first time. I wouldn't have done it. Oh I also found out because I keep getting updates from kayak of the flight that the flight was supposed to been I believe was 8:30 p.m. but due to rain it didn't leave Philadelphia Pennsylvania until around 11:45 p.m. so I'm kind of glad now I didn't go because my family member who I was going to visit would have been very upset because they had to stay up an extra 4 hours and they had to go to work the next morning."
Cons: "Flight was delayed & showed as so on the app but the gate staff never said or posted as a delay. If I hadn't loaded the app I would have never known. No time estimates were given for the delay & no explanation"
Pros: "Super cheap flight, paid for it in the comfort and accommodation"
Pros: "Frontier was by far the lowest priced ticket, even after adding a checked bag. Flight was delayed, but we were informed at check-in and confirmed at the gate. Good crew, no complaints."
Cons: "I wish Frontier was in more airports."
Cons: "Disappointed overall. I had never flown with frontier before that I would remember all the differences. Not to be negative but your company needs to know. I fly all over the place and use many airlines but this one was disappointing. Price was great I thought......."
Pros: "on time departure - base price"
Cons: "I was unfamiliar with the price for everything extra - have to get used to that."
Pros: "Frontier is cheap. Thats about it."
Cons: "Everything except the staff and price."
Pros: "Inexpensive air fares have frontier a good airline,"
Cons: "seat comfort is non existent, no reclining, tray tables are a joke and it feels like riding on a city bus. No food or drink, except water is free. Soda can is $2.99 each."
Pros: "This time my bags actually came fast. And the staff was nice and caring this time."
Cons: "Of course the small seats."
Pros: "We arrived 40 minutes early. Flight attendants were friendly."
Pros: "The seats were comfy."
Cons: "The attendants were rude. One even stood in the back of the talking about how long it was taking to get carry ons Stowers and retrieved. She said she was going to wait and not get involved. flight was delayed over two hours. The personnel at the airport were rude, like it was the passengers fault the flight was delayed. We just wanted to get to our destination."
Pros: "I like that Frontier encourages people to check bags. I feel it makes boarding and deplaning much quicker. The seats were nice and roomy. I just wish I could have reclined a little. I liked my Pinot noir and I like that it had a foil lid with a little straw...no spills"
Cons: "I wish there had been a magazine to read. It was cold on the plane. A little blanket would have been nice. I felt the snack selection was meager. I suggest offering a snack box with cheese, olives, pita chips, hummus and dried fruit or nuts. I like it when the pilot and crew talk a bit more on the microphone to engage people."
Pros: "Tough! other than the only flight available for the time, I would not have chosen it."
Cons: "Extremely commercial in the name of budget airlines! The flight wasn't cheap or anything! But money speaks everywhere and ALL the time with this airlines. $2 for a can of soda. Carry on bags- pay! For whatever reason you decide to buy it at the airport- extra! Seats- very uncomfortable and you couldn't get better even if you paid because the whole flight has the same kind! Use this airlines at your own discomfort!"
Pros: "It was worth it for family of seven, saved a bit of money over similar flights with Deltas."
Cons: "It was hard to sleep."
Pros: "flight was on time!"
Cons: "Everything was good"
Pros: "We chose Frontier because it offered flights to and from our home airport at times that fit our schedule."
Cons: "I thought the price was competitive, but with all the extra charges, it certainly wasn't. When you check in you'll find that checked bags cost more than most other airlines. If you are bringing a carry on, that costs too. When you choose your seats, they cost extra. When you get on the plane you'll find cheaply made, narrow seats, with very little leg room. On top of that, the seats don't recline. Want a drink or a snack, even a small plastic cup of soda comes with a price. But to top it all off, one of our bags didn't arrive, and we're still working with Frontier to locate it and deliver it to us. I'll find an option other than Frontier when I fly again."
Pros: "We flew through terrible turbulence and did not crash. Landing alive is always nice."
Cons: "Departed over an hour late. No in flight entertainment at all. Seat did not recline (and it was not an exit row) so it made sleeping almost impossible. Had to pay extra for EVERYTHING, carry on luggage, choosing a seat, etc. Even coffee and soft drinks were extra! Only water was free. Will try to never fly Frontier again."
Pros: "Crew was very nice."
Cons: "The flights aren't *that* much cheaper than other airlines - paying to choose your seat and not providing the basic complimentary items really makes frontier less competitive. Honestly, I'd rather just pay a little more for my flight."
Pros: "It left on time"
Cons: "The chairs are like torture devices. They replaced their humane, padded chairs with these ultra slim hard plastic ones that don't recline so you're stuck sitting at a 90 degree angle with basically no padding so they can fit more seats on the plane with tiny tray tables. I'd like to see the CEO spend a couple of hours in one these. I'll never fly Frontier again because they've completely lost touch with the concept of treating customers with dignity."
Cons: "Flights are consistently delayed"
Cons: "One person checking bags. Same person running the Alleigiant boarding gate and Frontier. Plane was late taking off at both legs of flight."
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