Ridiculous attitude about masks. Literally just finished taking a sip of water snd was serving the cap back on to free up a hand and was admonished for not putting my mask back on after drinking. Give me break.
Cons: "COMUNICATION. I am appalled by the service I received between Orlando and Ponce. My flight was schedule to take over around 11ish last night it got delayed for after 3 am. Coming from Worcester and arriving in Orlando at 7 pm I was appalled. I was finally switched to an early flight and I was also promised that my luggage would arrived with me and only one baggage arrived. In Ponce I was lectured by Roberto regarding missing luggage while standing in there ready to cry."
Cons: "Delays on departure and arrival."
Cons: "The screens are old and didn’t work very well for the inflight entertainment."
Pros: "This time within the last couple months the trip a lot better."
Cons: "Very bumpy flight, live TV was not working, pilot speed was not smooth."
Pros: "Everything was great we left on time. Provide food was awesome"
Pros: "The crew was very nice."
Cons: "I was going home for a funeral, so my thoughts were just in another world and not occupied with the travel."
Cons: "There was no Wi-Fi on the plane. This Airline seems to always have issues with their Wi-Fi being available during flights. The female crew member on this flight had a snotty attitude when I asked for more sugar with my coffee."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "Overall, we love Jetblue."
Cons: "Our seats changed from the ones we picked which were mid-plane, to the very last row. While convenient for the restroom, it has us getting off the plane."
Pros: "The entire trip was comfortable I have no complaints"
Cons: "Entertainment system did not work and my seat did not recline"
Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."
Pros: "I reached my destination."
Cons: "Misdirection, and poor flight matching aside (set parameters for LGA or JFK and ended up with SWF), the process was awful. Delayed for 5 hours, merely missed connection to Metro North Rail. Will not ever use Kayak again, regardless of full or partial blame in the matter."
Cons: "turbulence and delay, all weather related"
Cons: "It was not s dislike, I did not use the entertainment offered so not able to rate it properly-and the snacks -no complaints-they were quite nice as snacks go,just not a big snacker"
Pros: "I love it"
Cons: "No food"
Pros: "The flight attendant helped me find a place for my carry on and even stowed it for me. That almost never happens! Leg room was more than I expected. No delays."
Cons: "Entertainment system had to be rebooted 4 times on the return trip. Not a big deal, as I always have plenty of reading material to pass the time."
Cons: "Had to wait over 1/2 hour on runway because there gate was not available when we arrived in Austin."
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "One crew member graciously stepped in right away to help me put my bag overhead.The crew was very friendly and efficient at getting food and drinks to everyone. Also, there was a gentle and effective push to get everyone to get seated quickly, and we arrived early to our destination. All good."
Cons: "The screaming boy in front of me who choked on something and threw up a little. I had to hold a napkin over my nose for most of the trip because of the smell. The parents took care of it without letting anyone know, so it wasn't anything against the crew. I was just uncomfortable for most of the trip because of that."
Pros: "No turbulence"
Cons: "It was all good"
Pros: "Good flight"
Cons: "Tv in all seats is great but they are small and not very good picture or sound."
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "I don’t think it’s a good idea to change flight time to an earlier time. I missed my flight and then had to deal with the attendants at BWI. They were very rude and unhelpful . The only person that was helpful was a woman by the name of Natalie. I spoke to her over the phone and she was awesome ! If it wasn’t for her my experience would have been horrible. I do not plan on flying on Jet Blue ever again. I thought I was saving money but I ended up spending about 200$ more due to hotel cancellation and over priced long term parking at National airport in DC."
Cons: "Read above!"
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Cons: "We missed our plane. The Kayak calendar reminder said the flight departed at 5:45 when in fact it was 5:26pm. So it left without us. The next flight was at 9:50pm and it was delayed to a 11:00pm departure. The worst part - We were travelling with a 2 year old. Worst experience EVER."
Pros: "All our flights with jetblue were excellent"
Pros: "I love the fact they allowed Active Duty and RETIRED MILITARY to board immediately after Group A"
Cons: "Absolutely nothing!"
Pros: "Extra foot rm. Clean"
Cons: "almost an hour late"
Pros: "Traveling with Jet Blue was one of the best flying experiences I've had in recent memory. Quick boarding, kind flight attendants, on-time arrivals, free in-flight wifi, and excellent prices. What more can you ask for?"
Cons: "My seat didn't recline, but then I was relocated to an even more room seat, so I really have no complaints."
Pros: "The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person."
Pros: "The crew, the bathroom, on time"
Cons: "Problems with 1 tv but crew was helpful; arm rest padding was loose on one chair"
Pros: "The flight was great."
Cons: "The tv controls didn’t work"
Pros: "Crew was polite at the gate and on board. Flight went smoothly, temp was comfortable. Love the individual screens for all."
Cons: "My sons tv screen wasn't working. I pushed the attendant button to see if they could help, nobody ever came. I left in on for quite awhile too. Wi Fi was hard to log into."
Pros: "The staff were friendly."
Pros: "Unexpected snacks and a decent variety of drinks."
Cons: "It was super cold throughout the flight."
Pros: "Left on time and arrived early both ways."
Pros: "Great process, easy boarding and smooth flight."
Cons: "Would like more healthily snacks included"
Pros: "Seats were comfortable"
Cons: "Smell in the air"
Pros: "Boarding was simple, the seats were spacious, the flight was easy, the landing was smooth. I love flying with delta!"
Cons: "I have nothing negative to say with my flight today."
Pros: "We were in row 9. We had the row to ourselves so lots of leg room and a middle area to stretch out and into. A rare experience these days. And on time. Great trip."
Pros: "I like the hospitality of the crew members everyone was so warm and friendly and make u feel right at home the pilot let u felt easy telling you everything going to be ok and it will be a quick flight over to orlando hearing that let me felt a bit of ease its a great experience i would recommend anyone flying to consider jetblue"
Cons: "I didn't like the fact that we were delayed so long and for all the passenger that had to check in few hours before flight started to feel hungry because of the delays think it was delayed over 3 hours"
Pros: "Friendly crew, flighr arrived early even though we were a little late leaving, bags came out fairly quickly at destination, flight not overcrowded, plane was clean."
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Yes the crew was amazing"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Cons: "Better ? Impossible!"
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Pros: "The flight"
Cons: "The flight"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "very friendly crew"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Pros: "The in-flight movie was very much appreciated."
Cons: "No wifi, no leg room"
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Quick service - uneventful."
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Pros: "Excellent service, God flight"
Pros: "Customer services"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "The crew was so nice and helpful and the Captain’s in-flight announcements were helpful."
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Pros: "Everything was awesome. No wait, fast boarding, nice crew!"
Cons: "Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!"
Pros: "Crew was very good."
Cons: "Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal."
Pros: "Left on time and arrived early"
Pros: "Flight was delayed, and unclear why."
Cons: "Great ! Next time please confirm seats before boarding"
Cons: "The flight was delayed by over 3 hrs! As a result I missed work!"
Pros: "The tv and drinks"
Cons: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
Cons: "I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly."
Cons: "Waiting for 30 minutes a Dublin to dock."
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Pros: "American Airlines Crew, friendly and personable"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Pros: "Easy boarding crew were friendly food was hot"
Cons: "Seating was a pain to try and get 2 seats together even though I booked it months in advance very noisy rude people couldn't sleep on a supposed overnight am exhausted"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Pros: "Nothing - the flight from Chicago to Philadelphia was delayed by about 2 hours. Luckily, was able to get the flight switched to a Chicago - London direct flight."
Cons: "The connecting flight from Philadelphia to Manchester would've been missed. So, American Airlines booked the same flight for 24 hours later. Luckily, they offered a different flight. Due to the flight changes, the prepaid ground transportation from Manchester to Leeds wasn't used. Transportation from London to Leeds had to be purchased at a much greater additional expense."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"
Pros: "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
Cons: "Seats are not very comfortable in any position."
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."
Pros: "The crew, the movies, and window seat"
Cons: "Didn't like how tight the flight was. Way too compact and 3 seats near window seats makes it so uncomfortable."
Pros: "Flight was on time."
Pros: "Staff courtesy."
Cons: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
Pros: "The American Airlines crews and people manning the desk erred very professional. Yes, this particular flight was conducted by American for Iberia under a share code. So whatever horror stories you have heard of about European Iberia flights, the one I took was fine. But the airline's crew is being let down."
Cons: "In Chicago, our flight was delayed at least three hours for a "GPS update." The crews said the software wasn't even handshaking. Okay. But I have a feeling this is common, and wish the airline would figure out a way to conduct updates, safely, without impacting everyone's schedule. My wife flew through same connection on the same airline a week later. And her flight was canceled. Maybe for the same issue? Unsure. It could have been a a bad luck streak."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Pros: "The crew was very efficient and friendly while handling everyone. Flight was smooth, food was good. I went to the wrong terminal and did not know that the advertised finair flight was actually American Airlines, the AA ticket counter attendant went all out to make sure I made it to the gate. All this with less than an hour before departure."
Cons: "I went to the wrong terminal, the email ticket had finair in large print and in smaller print indicated American. Luckily I was able to literally run and make my flight. Would be better to more clearly indicate actual airline."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Pros: "I sat next to a friend I haven't seen in almost a year"
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Where to begin? The pilot suggested we would "probably miss our connecting flight" but not to worry because he would be "moving quickly" through the air. Missed my connecting flight. Ended up stuck in Charlotte with no more flights to Florida. And the airline left my bag in Charlotte. Disaster."
Pros: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Cons: "Flight kept getting delayed."
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Boarding process was unclear. The gate was behind a pillar and there were no clear traffic flows. Gate agent announced group 5 before 4. Thats on gound staff. We were delayed on taxi - pilots recognized debris on the taxiway (great spotting, greatly appreciated the safety measures!) but then we entered the taxi of doom, getting jumped by many aircraft - we left the gate early but didn't take off for nearly an HOUR! Flight crew barked at passengers to stay seated but then once in flight, they didn't consider how long we had been seated without access to the lavatories and chastised passengers who were literally hours into waiting to use the restroom once the seatbelt sign was turned off. The landing was HARD and multiple passengers shrieked upon touchdown. Just not the best flight. Hard to blame United, definitely a rough night, but the service should have been announced and passengers given the chance to use the lavs. I didn't myself, but many were frustrated.
Cons: "Strange reason for delays"
Pros: "He united crew in Chicago were awesome, they got us on a much quicker connection home! Great customer service"
Cons: "A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again"
Pros: "Entertainment options were very good."
Cons: "Basic economy rules are really poor especially for passengers that travel for business every day. On the one hand, the airline tells us we are very important to them by assigning us with special gold privileges and on the other tells us we are not important to them. It is confusing at best."
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Cons: "The sounding was off like the place to insert the Jack was broken"
Pros: "I liked everything was excellent"
Cons: "There was a 10 minutes delay"
Cons: "Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience."
Cons: "I hated that the flight was about 90 minutes LATE which made me almost miss my next flight (had I not jogged an entire airport, I would have)"
Pros: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Pros: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
Pros: "My husband and i we want to seat next to each other"
Cons: "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "The crew The entertainment options The power options The drinks"
Cons: "10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight."
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Cons: "Didn't make the flight"
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "Seat was ok."
Cons: "Didn't find out about the delay until we were almost ready to board. No planning."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Cons: "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."
Pros: "Orderly boarding seat nice crew good"
Cons: "Snacks in first class were lame"
Pros: "Nice plane, looks clean and new"
Cons: "Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?"
Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"
Pros: "I liked that it was a quick flight, and take off and landing were smooth."
Pros: "Everyone was friendly, but touchdown was kind of brutal"
Pros: "The crew was very courteous."
Cons: "The flight was delayed for about an hour - The planes were backed up on the tarmac. It is aggravating to think that you have enough time to make a connection and then to be waiting around for such a long time to take off. Paying for movies."
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "Crew. Aircraft selection."
Cons: "Took a long time to get support when gate changed. Could not walk at the time due to skiing accident."
Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."
Pros: "Some of the people I dealt with were nice. All of the flight attendants and pilots were nice."
Cons: "United only had one person working to check people in, and due to a lady with 8+ bags that the only agent had to take 20+ minutes with (while the line stacked up behind us), we ended up missing the first leg of our flight. Told us our bags would be checked all the way through, and they weren't. Checked bag got lost on the way back (again, due to misinformation from United on whether our bag would be checked all the way through), and when we got them back they had obviously been rooted through, with no note left by TSA. I fly often, and this was one of the worst flying experiences of my life."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "Free entertainment on your own devices"
Cons: "We left late, so even though I had rushed to catch my connection, we still sat in the plane for half an hour. Is it possible to build in more time between connecting flights? Which luckily was also late. Too bad people now have to pay for food."
Cons: "Same as above, including late flight"
Cons: "Lack of communication. Kept us belted down for s very long time. Lacked food service, lacked water service till the very end of the lock down. Then we were given the option to leave the plane as the doors were to be disarmed. But if we did the plane could get clearence and leave with no warning. I missed my connecting transportation, had to scrape my weekend plans, currently searching for a place to stay tonight while they locate my bag. I am cold and left my jacket in my bag. The United counter people are blaming it on the weather. I am sure everything was delayed by the laxadaysical baggage loader. The one person ( or lack of help loading the bags on the plane completely altered my travel plans. I requested assistance for hotel only to be told they are full when in fact several are vacant on the Internet. I should of videotaped the baggage loading in Canada, it would of went viral."
Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."
Cons: "Food. It is a very long time and there no food enough"
Cons: "- Horrible food; - Very old airplane. The oldest I ever flew; - The entertainment system was horrible and not worked. We came the whole flight without having access to anything, neither the map of the flight."
Pros: "The trip had minimal turbulence. The landing was smooth."
Cons: "-The 767 was old. -It did not have any power ports for my laptop or cell phone. -The interior was old and dated, reminiscent of the 1980's. -The TV screen for entertainment seemed to be smaller than a Samsung Note 5. -The seats are unreasonably narrow and not comfortable. -I had an isle seat and my shoulder width is literally wider than the seats. -Every time the isle cart went by, it hit my left shoulder. -The seats in general seating are too small and were cramped. -God forbid if we had to egress out of the plane. -There were no adjustable head rests, like other airlines have. -The Flight Attendant for my section DID NOT make me feel like I was a valued customer, even though I paid over $1500 for flight. -She scolded me for asking "Why," when she TOLD me that I needed to sit in one seat, even though the seat next to me was vacant. She literally treated me like a child. - NOT COOL. Overall, in comparison to my last international flight, I WOULD NOT recommend United. I feel like I paid too much for my experience with United. Aer Lingus has better/newer aircraft, better cabin crew, better entertainment selections to include music and a selection of movies to watch at your convenience, more comfortable seats, provide a better environment, and a better value for your experience. Aer Lingus was also cheaper. So if you are reading this, please shop around if you are considering United to fly."
Pros: "easy transfer"
Cons: "had to transfer"
Pros: "Flight left OT."
Cons: "Uncomfortable slimline seats."
Pros: "Everything went smoothly and even got there 30 minutes ahead of schedule! Boston airport was excellent with bags already on the carrousel before we got to the baggage area!"
Pros: "Willingness to check carry ons for sold out flights"
Cons: "Choosing of seats process. My traveling partner and I did not get to sit together on way home. Everyone was nice and got a free upgrade but would have been nice to sit together"
We paid $47 to check one carefully packed 50 lb bag on the way. Our return trip, they charged $65 for the base fee and only then chose to inform us that we would be required to pay an extra ONE HUNDRED DOLLARS - total of $165 one way! A because, since our departure, they had reduced the permissible weight to 40 lbs. ONE HUNDRED ADDITIONAL DOLLARS FOR LESS THAN TEN POUNDS WHEN WE WERE TOLD 50 LBS WAS THE LIMIT. I know their fares are cheap but my lord, their seats are tiny, they nickel and dime EVERYTHING, and they legit steal from you by changing the rules and price-gouging. Gross. I’ll pay more on the front end next time, because at those prices I could’ve flown a non-budget airline and been comfortable and had a damn complimentary water.
Cons: "Airport security at Orlando was insane! The line through TSA must have been over 500 yards. Also, it doesn't appear that this Frontier flight allowed for online confirmation so, although the Frontier Desk was super fast processing passengers, the two lines together was stressful and used up valuable pre-boarding time. Some advance warning might help passengers schedule their arrival at the airport."
Cons: "Having to stand in line for 1 1/2 hours just to drop off a previously purchased checked bag is outrageous! There were no staff available to direct the crowds or answer questions and there were only 2 attendants available to check in people and their bags. Your staff was overworked but very rude! You know how many people are flying on your planes why were you so inadequately staffed???"
Cons: "Anithi g"
Cons: "Our bags got lost"
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Pros: "Crew was great especially the guy, didn’t catch his name..."
Cons: "Seats that recline would’ve been nice"
Pros: "Crew was great,seats not so comfortable"
Cons: "Snacks,drink,larger tray table"
Cons: "They charged you for everything that adds up to more than what I would have gotten for a better flight. The flights were delayed multiple times. I’ve flown with frontier before and had the same results. I chucked it up to just a bad day but twice in a row???? Ridiculous!! Never again!!!"
Pros: "The flight itself was a nice flight. The captain and first officer were communicative and the few times we experienced turbulence I felt like they immediately tried to minimize it. I had a good amount of room in my seat (I was not in an emergency exit row) and I had no problems with my luggage."
Cons: "There was a 2 hour delay to take off. When your flight is at 7am and you've woken up at 3:30 or 4 to get to the airport on time, it's a bit frustrating to wait an extra 2 hours to leave. The gate agents were woefully uninformed and when they did communicate with passengers it was vague and unhelpful. The gate agents kept referring to the need for "maintenance" on the aircraft. It doesn't inspire a great deal of confidence in the soundness of the plane to hear that the maintenance crew is trying to "fix something in the cockpit." The Departures monitors and my Kayak app were giving me delay updates before the gate agents were. At one point we switched gates (it was the gate directly across from the original gate) and I watched as passengers at one gate literally traded places with passengers at another gate because the flights had swapped gates. It was comical. Overall, just a disorganized, uninformative, frustrating mess."
Cons: "Seats were uncomfortable, tray was half the size of a normal one and they charge for carry ons"
Cons: "The fact i got stranded."
Cons: "The two receptionist at the Las Vegas gate D16 we very very very rude I will never fly frontier again"
Pros: "Low fare"
Cons: "Small seats no leg room"
Pros: "all staff were,very nice and polite to everyone and the plane was almost full"
Cons: "I was unable to download the ticket of my minor age 14 child so on arrival at the airport I told the bag check person he gave us a copy of our ticket for boarding as I showed him we had checked in already but could not see his ticket we were TSA pre checked went on to that area with line I went first using my app boarding pass but they would not let the child in saying his,ticket was not present checked TSA but it was when i checked him in,so we had to go through a 45 + min line a second time. very inconvenient almost making us late for flight."
Pros: "I thought the pilot was funny over the loud speakers, the crew was friendly."
Cons: "The seats were a little uncomfortable I was lucky to have the row to myself but couldn't stretch out because of the oddly placed arm rest."
Cons: "Flight delayed 2-1/2 hours, which I understood, the weather was horrible - BUT First the desk clerks were rude and as if people weren't irritated enough this didn't help Then the flight attendants were rude - all around miserable flight AND they charge for EVERYTHING - you may think you are getting a good deal on tickets, but you pay $40 for a checked bag, the same for a CARRY ON you pay for a decent seat they don't even give you peanuts without charging you I am done with Frontier - will never fly it again!"
Pros: "The flight was smooth and everyone was friendly n plane was clean"
Cons: "Someone took my bro Jordan red flip flops and we put them in the suitcase before we checked in are bags cause he changed into tennis shoes and put his sandals in his suitcase.. not happy that are bags wasn't safe ... wish I knew who to call to complain.."
Pros: "Got me where I wanted to go,"
Cons: "I am allergic to dogs and cats. This is a growing problem for me because it seems that the rules are looser and people keep a pet on their lap and service animals are increasing. There were two on board ( One not a service animal, the other one was) and I spoke to the gate agents who were mostly uninformed and unsympathetic . There is an overall lack luster with everything about FRONTIER and I get the no-frills / buy what you need concept, but there is no accommodation for people with serious allergy, and there is an increasing ability to get the certificate to have a service animal for just about any malady it seems. I respect the need for a service animal. However the passengers who have to sit in an airplane with recirculating air with dander are largely misunderstood. I asked to speak to a FRONTIER supervisor and there was no one to be seen and I got a stock answer from the gate agent in Orkando who was chewing gum so hard, it was difficult to have a conversation. Eventually I gave up my good seat to go further back from the animals who were seated up in front rows. That makes it worse when you have to pass by them to get back to your seat. And again, the gate agents were not helpful in getting me on the plane pre-boarded. Yes I take medication and sometimes I am OK and for the record, there is no truly "hypoallergic dog" for me. That is the excuse I also get. It is tough to live with when people around you do not understand . I was also recently deplaned on United airline because of this problem. I cannot stop flying it is always something now I have to worry about until I get to the gate. I do not wish it on anybody but if you had the reaction of welts itching and swelling it would be better understood as something that needed to be addressed by the airlines. Thank you for reading this long note."
Pros: "Hilarious flight crew- funniest intro and safety tutorial to date."
Cons: "The flight was so cold the entire time and the bathrooms were not kept up."
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Pros: "cheap airfare compare to other major carriers.I'm 5 - 7' so legroom wasn't an issue but the rest of the party i traveled with needed more legroom."
Cons: "i had to pay for juice, i think it's absurd. I paid for my Seat and a checked baggage already which is fair to a point, but still, the apple juice was $2.99 for a tiny can. There were no reading materials except for the safety stuff. Carry on items should be included in the ticket price or at least $10 instead of just as much as the checked baggage. FA lady was abrasive."
Pros: "The flight was on time."
Cons: "The crew people at the Frontier check-in desk were very unhelpful and rude. We missed our flight because we arrived at the counter to check our bags past the cutoff time to be checked in by 1 minute (due to long lines). That was partially our fault but the representative who was helping us did absolutely nothing to help us problem solve and seemed almost pleased to tell us that she couldn't take our bags. I rarely see such bad customer service. I have heard that Frontier pays their staff very poorly compared to other airlines and I assume this is why the customer service reps are so jaded."
Pros: "Plane was on time and boarding was easy ."
Cons: "How unprofessional the crew was . Never heard the captain during turbulences . We took a red eye flight and the flight attendant kept waking us up to tell us to let us when the seat belt sign was on or off. Then on the way back , one of the flight was talking/ laughing so hard in the back that the whole plane could hear . And finally , we got to hear a long 5 minutes sales pitch about the new flights Spirit Airlines added . Seats don't recline ."
Cons: "We had already paid the luggage fee and just needed to drop off our bags for our MCO to DEN flight. It started with no curbside check-in. Incredibly poor service at ticketing/baggage check. A mass of people. No directions. Even employees (when asked, not one volunteered any information) didn't know which line was which. Only four people working the counter. And then the airline called for people leaving on a flight after ours and brought those passengers to the front of the line. When we got to the front of the line the employee's response was "You need to be here three hours before the flight." For a midweek domestic flight? ATA treated us like this once. They're long gone. Goodbye Frontier."
Pros: "Prices are decent and everything is a la carte. Crew was accommodating and had more food options than other airlines."
Cons: "Had to pay $35 to bring a laptop bag? Absurd. Also paid extra for front row believing that it was first class however first class did not exist on this flight. Took almost an hour to drop off my bag even with the online check-in. Because of this alone I will be avoiding Frontier unless I have no checked baggage."
Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."
Cons: "I never took this light, as it was supposed to be canceled because my departing flight was canceled due to rampant overbooking."
Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."
Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"
Pros: "And they charge for soft drinks and all luggage. All in all Frinyier is a expensive with all their charges as Delta without the better seats, free entertainment, and soft drinks. I won't use them again."
Pros: "Initially the cost of the airfare seemed too good to be true....we ended up paying $190 in addition to the cost of the tickets."
Cons: "1.Hidden costs - we have carry on luggage that ALL other airlines are fine with, but when we got to the gate to board they told us they weren't for carry on and had to pay and additional $60/piece($120 total) and threatened that we couldn't board if we didn't pay. Then they allowed us to carry them on and they fit easily in the overhead compartment. 2.Mass confusion boarding on the return flight. There were designated long lines, then other personnel would make changes to the lines confusing everyone even more. 3.We had our bags pre checked, our boarding passes printed the night before (as recommended by the airlines) to expedite the boarding process and we still had to stand in line with the other passengers who had not completed this ahead of time. It did not expedite anything for us. 4.Seats do not recline, very uncomfortable. 5. No vomit bags....we had a very turbulent decent and many people in need of sick bags. Many ended up vomiting into their personal bags!"
Cons: "They don't email links to checking online. But if you wait to check in at the airport you will be standing in line for a half hour. Though from the looks of the baggage check line, you will wait even longer if you do check in ahead of time."
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Pros: "We were forced to wait 15 hours with one delay after another. With one excuse after another. My flight was scheduled for 1001 am. We did not board the plane on time. It was 1145 pm and I did not get to Cleveland at noon, no it was 3 o'clock am with no chance to rent a car to go home I had to call my daughter! And the best part was that my 75 year old wife had to endure this.they would not cancel the flight and allow me to take my wife to a hotle. There were parents with infants as well that was not happy.So to Hume it may concern You have lost several customers because of your failure to take care of your customers!"
Pros: "Flight was direct and smooth. Crew was nice."
Cons: "Most uncomfortable seats ever-and we paid an extra $45 per seat for extra legroom, hoping to be able to sleep-additional fees for everything, no beverage, snack or movie . Absolutely no frills. The seats are like molded plastic thrill ride seats with no padding. Awful."
Pros: "The fact that they charge for carry on luggage encourages people not to bring those over sized bags. So finally there is some room for your stuff."
Cons: "The fact that you find out after you booked that there is "NOTHING" included. You want to check a bag, "That cost extra" You want to bring a carry on bag, "That cost extra" You want to sit with your wife, "That cost extra" You want something to drink, "That cost extra" The worst part is that you have to pay extra for each flight separately. By the time you add all those "That cost extra" together, you can book a flight with an airline that at least serves you a cup of coffee during the flight."
Pros: "The crew, as always, were very polite and helpful and trying hard to make up for errors that were not their fault."
Cons: "My flight was 4 hours late taking off, which was blamed on weather amass although I fond this questionable after reviewing weather in the areaspam involved, I'll give them that. My flight on the way back was over 4 hours delayed for no reason that I could glean from speaking with representatives. We got no advanced notice even though the plane had not yet left a destination around 4 hours away. We were told a plane was coming from another airport and would be there by 6. The plane did not arrive until 9. No explanation. No compensation. Nothing."
Pros: "The employees were nice."
Cons: "The line at the airport to drop off my luggage (which was prepaid) was crazy long as most people had not prepaid and some were trying to pay with cash (which Frontier does not accept). Even tho I had my boarding pass printed and luggage paid for I waited almost an hour in this line - and I arrived 2 hours 1/2 early. After arriving in Cincinnati the luggage took at least 40 minutes to arrive at the pick up point. On my outward bound trip to Orlando the luggage took over an hour to arrive at the luggage carousel. It seems that Frontier does not have a good rapport with the baggage handlers at the airports."
Pros: "Simple. No surprises. Low cost."
Cons: "check in took too long. Even though we pre checked the bag drop line moved slower than check in line. Not enough agents."
Cons: "O couldn't take the flight because the cost of my luggage exceeded the costed my fight & was not allowed to cancel for refund of any kind."
Pros: "The ontime schedule of the flight which went well"
Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"
Pros: "The flight landed early."
Cons: "We spent 15 minutes taxi-ing off and on the runway. Baggage was sent out 27 minutes after passengers left the aircraft. My seat was at the end of the aircraft, and I had to pay extra for that, and had sticky gum all over it. When I told the flight attendant, she said, oh no, really? The flight attendant did nothing to help me be reaseated or clean my seat. After a passenger vomited, the flight attendant did not help the passenger by providing anything to cleanup. The aircraft stank of vomit as we sat in the runway for 15 minutes. The flight attendants woke me up to sell their credit card, but not to provide refreshments/water. The announcements went on for over 10 munutes. My seat was surrounded by screaming and crying infants and nothing was done to help those mothers calm their children down. The seats had very little leg room for anyone my height and taller (5'9"), despite having to pay for the seat. I will not fly Frontier ever again. The upfront low price doesn't reflect the baggage, carry-on, and seat add-on fees, so it's very deceiving."
Cons: "You are charged extra for seats when checking in and you pay for carry ons as well. You also pay for drinks, ex. soft drinks, coffee, tea. You may get a great rate but then you are charged for everything else. Seats are not very comfortable and tray tables are the size of a mini iPad. No inflight movie."
Pros: "Easy boarding, clean plane and bathroom."
Cons: "My chair didn't let back so it was a bit uncomfortable but I had decent leg room on an aisle seat."
Pros: "The cabin was clean, and the staff was friendly."
Cons: "I was disappointed in the surprise costs of luggage. I packed everything in a carryon so that I wouldn't have to pay for a check bag, but turns out a carry on costs $40 at check in. I understand it was a cheap flight, but I may have made a different decision if I knew there was an extra hidden cost of $80 round trip. On other notes, on the first flight of my two, the plane was swerving back and forth on takeoff and landing. The weather was fine, and I've flown plenty enough to know this wasn't normal. My second flight was fine. It was on the same plane, but the crew changed, so I guess it was pilot causing it to be this way? The seats were uncomfortable in coach for long periods of time compared to other airlines, and did not recline."
Cons: "Extra costs for picking a seat once I checked in online was not something I felt should happen."
Pros: "Can't beat the price."
Cons: "Airbus jet we flew both ways did not have reclining seats and service tray was only 4 inches wide."