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BUR - CLO

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Round-trip
Economy
Burbank (BUR)
Cali Alfonso B. Aragon Intl
Mon 7/26
Mon 8/2
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Top 3 airlines serving Burbank Bob Hope to Cali Alfonso B. Aragon Intl

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 45,935 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "Everything as great"
Cons: "The white woman who checked my ticket at the gate was So rude!"

Cons: "Everything ok"

Pros: "The crew was friendly and helpful"
Cons: "The flight was not socially distanced"

Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."

Pros: "Great crew, very efficient"

Cons: "On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket"

Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"

Pros: "very late"
Cons: "very late"

Pros: "Tim was great!"

Pros: "Flying out around bad weather; lucky we got out in time. Pilot did a reasonable job keeping passengers up to speed on what was happening. Flight attendants were friendly and respectful. CRJ-900 leather seats are more comfortable than your average economy seat."
Cons: "In flight wifi didn't work the whole trip. Plane was a sauna getting in and on the ramp, air conditioning wasn't working on the ground. Boarding took FOREVER with some less than competent wheelchair agents (I think)."

Pros: "Helpful attendants. Surprisingly roomy seats."
Cons: "Nothing. Short flight."

Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"

Cons: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"

Pros: "Great crew!"
Cons: "Flight was too crowded!"

Pros: "The crew at the check in counter were very help and just outright awesome. Having missed my flight they were kind enough to find a seat for me on another flight. So I say Weldone to them"
Cons: "As I am tall the seats especially the middle seat was a nightmare espcially when people pullback their seats back. need more space to stretch your legs on long flights"

Pros: "The only good thing about the flight was the crew."
Cons: "I’m surprised there weren't chickens and goats flying with us. The seats were worn out and ratty. There was no where to charge a phone or electronics. No in seat tv screen so was forced to watch the tiny overhead screen of terrible tv shows and mediocre movies. I prepaid for a seat a head of time which was given to someone else. Also quite a bit of heavy turbulence the entire flight. Not ideal for an 8 hr flight. I’m lucky I brought an external charger and some xanax. Never again"

Pros: "Best leg room last leg."
Cons: "Nothing specific."

Pros: "The in-flight entertainment"
Cons: "Our flight was delayed because the plane was waiting on 4 fight attendants so because of that our flight got delayed. Then one of the crew members was done with his shift so we had to wait for more crew members which delayed our flight even more."

Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"

Pros: "Fast all to boarding and everything"
Cons: "No comment"

Cons: "Late on hour"

Pros: "The flight attendance kindly asked the passengers to allow for the people on the back with very thigh connections, due to stupids delays, to deplane first, but of course almost no one listened and as soon the plane reach the gate everyone stranded up clogging the hallway. There should be more education to the passenger in general. If you don't have a connection, just stay put for an extra 5 minutes, is nothing crazy to do."
Cons: "Waiting area completely packed, now sits available at all. Delays, a delay for weather or mechanical issues is understandable, but just because too many human factors, is unfortunately."

Cons: "My flight was cancelled and no refund."

Cons: "Getting canned and moved to a flight that is five hours later"

Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."

Cons: "The entertainment screens did not work in my seat and my wife's seat."

Pros: "Thanks everything was on time. Very nice cre"
Cons: "N/A"

Pros: "Flight on time ."

Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Pros: "Crew was great, boarding went well, smooth flight."
Cons: "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"

Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."

Pros: "Agents were very helpful"
Cons: "Food"

Pros: "TV screen is pretty big and nice with lots of moview choices"
Cons: "1.Should provide some tooth brushes and toothpaste and others like sleeper for long flight especial long evening flight. 2.Provide real premium class with better food and seat3. Airplane looks old 4. Landing is very bad"

Pros: "Nice crew, quick boarding"
Cons: "quite a bumpy ride, passenger's drink next to me went everywhere as a result; No entertainment"

Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."

Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"

Pros: "Crew was fine and meal service was decent"
Cons: "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."

Pros: "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Cons: "3 hour delay waiting for pilots"

Pros: "Fantastic"
Cons: "None"

Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"

Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"

Cons: "i ask the crew for help to locate my luggage because we didnt pick it up after we landed in chicago for custom check! we were told in thailand that our bag will be going to wichita and we did not need to pick it up in chicago, when i try to do the self check in their machine didnt work! so i had to wait in line, and then wheni ask the crew member for help to locate my luggage she said she is too busy!!!!!"

Pros: "Flight was prompt. Crew was good."
Cons: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."

Cons: "The flight was late by 2 hours."

Cons: "Sat on the ground for an hour."

Pros: "No surveys"
Cons: "No surveys"

Pros: "Overall great flight and great service. No complaints!"

Pros: "Awesome and funny service."

Cons: "May be better food choices. Overall I was happy with the flight!"

Pros: "Excellent gate crew"
Cons: "Pretty uncomfortable seat"

Pros: "I got upgraded to first class for free"
Cons: "I was very happy with this flight!"

Pros: "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
Cons: "not cancel my flight"

Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."

Pros: "Flight was okay but late both on take off and landing"
Cons: "I wish they would tell the passengers about delays before you are stuck on the plane."

Pros: "Efficient"
Cons: "Delayed departure; cramped seat; minimal amenities"

Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"

Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"

Cons: "Would not give us hotel vouchet"

Pros: "People who help me with my 87 year old mother we extremely thoughtful."
Cons: "I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!"

Pros: "Crew was very nice, we got drink/service options often for a large flight."
Cons: "— A couple who had two middle seats apart disrupted our whole boarding by trying to persuade everyone around us to give up an aisle or window seat so they could sit together. I felt pressured to give in which made me mad. I wondered if they paid for Basic Economy and then still got their way on seats. — WiFi is just crazy expensive at $32. Even as a business traveler I felt guilty buying it. I wish I had seen pricing before the flight and/or understood if I could’ve gotten a discount for purchasing in advance. — Didn’t hav the snack I wanted...it’s a long 6 hour flight — I wish there were more food options."

Pros: "Quick and easy to board."
Cons: "N/A"

Pros: "The food was good, the flight was comfortable, the flight attendants were friendly."
Cons: "There was a boarding agent at SFO who was extremely rude. I went to the counter to ask a question, and he blatantly ignored me. Finally, I said "I have a quick question," to which replied bluntly "What is it?" I then asked whether there were TVs on the flight, and he just said "No" and turned his back to me. Extremely rude."

Pros: "Nothing"
Cons: "Everything"

Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"

Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"

Pros: "Free WiFi with Free Entertainment movies."
Cons: "Delayed flight, had to wait on the airplane that had a late departure out of NYC"

Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Cons: "EVEEYTHING"

Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."

Cons: "Flight cancelled and no alternative to deal with cancelled flight"

Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."

Pros: "I didn't like anything from united."
Cons: "I really didn't like how the agent by gate presented herself. She was rude and disrespectful. She wouldn't let me get hold of my son who was flying with frontier to Denver get my book. Than frontier charged my son $45 for a small bag. This is sad"

Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."

Cons: "It was cancelled no email no text no call thanks"

Pros: "Very comfortable and the staff was great!"

Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"

Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."

Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."

Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"

Cons: "Had to wait at gate for a while before disembarking."

Cons: "cancelled"

Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."

Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"

Cons: "Loud girls behind me talking."

Pros: "Every thing went smooth and everyone was great to me."
Cons: "Nothing this trip. Why didn't I get a survey about that ? It was through Kayak also. That was the trip from HELL!"

Pros: "Super sweet flight crew and great entertainment."

Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."

Cons: "Tiny seat"

Pros: "Good flights & being on time"

Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"

Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."

Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."

Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"

Pros: "Everything was ahead of schedule."
Cons: "Had to pay for Internet to watch airline movies on my device. Not enough leg room."

Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"

Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"

Pros: "I got to my destination safely."
Cons: "The endless delays, small leg room, small seating, pressurization of the cabin fluctuated which plugged my ears a lot."

Pros: "Good, easy"

Cons: "We waited on the tarmac for 44 minutes waiting fir a gate after taking off 30 minutes late. Then the baggage didn’t come out and I was stuck holding my baby for 2 hours waiting for the stroller to come out."

Cons: "The flight was maybe a third full. I got a window seat The middle seat and isle seat next to me became occupied by 2 extremely obese passengers. We are in a pandemic! The person next to me was partially in my seat. So much for following the COVID 19 guidelines"

Pros: "No"
Cons: "Be on time"

Pros: "crew was very pleasant"
Cons: "seating pricing"

Pros: "Not much other then price."
Cons: "Better plane, complimentary food, choose seats without price. Basically everything"

Pros: "Nothing"
Cons: "Costumer service, they didn’t give me boarding pass because 10 dollars wasn’t charged for the boarding pass where I have money in my account and you guys charged me full 109$ and they won’t refund or cancel, iam very disappointed and will not use you guys and think it’s scam"

Cons: "Horrible All around"

Pros: "Comfortable seats and mostly friendly crew"
Cons: "Judgemental rookie flight attendant Dimensions of a standard size carry-on bag were supplied on website but did not include the wheels. So in the end, I had to pay for a personal item at the gate - which should have been free in my opinion - only because the wheels stuck out 1 inch"

Pros: "we arrived."
Cons: "Check in and baggage drop was a mess. Gate wasn’t posted at airport. Plane like a flying bus. No reclining seats. No screens or Wi-Fi. Adequate service. Overpriced. Paid for seat next to my husband and baggage making this flight far more expensive than a normal airline."

Pros: "Nothing special"
Cons: "Outrageous baggage cost"

Pros: "The Team was very professional, approachable and friendly."
Cons: "NA"

Pros: "CLean new plane"

Cons: "Arrived minutes later than normal and was told there was nothing they could do. Due to the holiday season obv tickets are at a premium so now my trip cost 2x"

Pros: "Honestly, getting off of the plan."
Cons: "I just didn’t know Spirit’s business model and was caught off guard for yet another unknown charge. $65 for a carry on knocked me on my heals. No screan, a broken table (sorry about your safety brochure but had to fold it up to shim my laptop so it would see-saw when typing), snack and soda was extra... yah, I travel a lot and have some things I’m used too and so this just feels like I’m getting taken. Especially that a different flight was only $20 more round trip and I’d have gotten all these things and save a $130 in carry on bag charges."

Pros: "the price of the ticket was low and the company gave a $50 voucher for enduring a 2.5 hour delay in the middle of the night"
Cons: "the seats are so small and they do not recline; it seems unsafe when people are sleeping with their heads propped on the chair in front of them; there was only one working bathroom on the plane"

Pros: "The flight crew was very polite and professional. The plane was clean and comfortable. The flight was very smooth. The pilot did a great job!"

Pros: "Just great! Pay for things you need only."
Cons: "All good"

Cons: "They nickel and dime you on seats, bagage and other fees."

Pros: "Helpfully attendants."
Cons: "Cost of baggage."

Pros: "I got to my destination almost on time for cheap. I was prepared and travelled without luggage."
Cons: "I travelled without luggage so the luggage fees didn't bother me. I bought a water in the terminal so I didn't pay $3 on the flight. I brought snacks from home. The fees could easily add up."

Cons: "3 hours delay"

Cons: "I didn't like that I had to pay DOUBLE for my baggage which consisted of ONE backpack the size of a carryon. This bag costed almost as much as my ticket. The flight itself was sketchy due to the pilot telling everyone on flight that the plane had an "unexpected error" which delayed one of our flights almost an hour. When the planes landed, it was rougher than any other plane I've been on. Also, my return flight home was CANCELED WITHOUT WARNING. None of the travel agents offer to help find me a new flight home nor did they offer to pay the difference of having to book a NEW TICKET THROUGH A NEW AIRLINE nor offer to help for my UNEXPECTED COST OF HAVING TO STAY IN PORTLAND ANOTHER NIGHT. The agents were rude and not helpful in the least bit. I will NEVER fly Spirit Airlines again."

Pros: "Everything went smoothly, attendants were upbeat, pleasant."
Cons: "Middle seat towards the rear - smallest seat I've ever been in. No room to move at all. $52 to check a bag is outrageous!"

Cons: "They would not let me check in at 915 for a 955 flight. The airport was not crowded it was a Tuesday night and they would not budge on the fact that I was there 44 mins before not 45 mins. They have a very strict 45 min check in policy. I had to sleep at the airport and then they charged me 100 dollars for changing my flight. It is a scam. I was on line with multiple people who had to pay for their next flight even though there was plenty of time to get to the gate. I will never fly spirit again!"

Pros: "nothing"
Cons: "everything"

Pros: "Simple and quick"
Cons: "None"

Pros: "Flight attendants were great!"
Cons: "Paid almost double the price of my ticket during check in for bags and to also purchase an actual seat. You'd think a seat is included in the price. Tried calling customer service with an issue on my boarding pass, and there is no customer service representative either. All automated and unable to get through to anyone for help."

Pros: "Baggage fees are ridiculous! They are always my last choice."

Pros: "I picked my seat beforehand and it was a big, comfy seat. Flight was on time and smooth. Nice crew members"
Cons: "I dislike that you can't even get water without paying for it. Offer a little something!"

Pros: "Nothing!!!!!!!"
Cons: "4 hour delay due to no crew per the agents ended up cancelling. No organization, rude staff, delay on screens at airport showed a different time while their website kept increasing the delay."

Pros: "The crew was satisfactory."
Cons: "The seats were designed to put people in physical pain. I could hardly endure an hour in one of those chairs let alone a 4 hour red-eye where one expects to get some sleep."

Pros: "Nothing service poor"
Cons: "My flight was cancelled because the pilot wasn't comfortable. Flying because of weather in LV, according to the LV airport there wasn't a problem with weather. They refused to book us on another airline or compensate us for the additional cost for the last minute flight. I am filing a official compliant with the FAA and recommend you drop them. You can contact me at 541 530 9213"

Pros: "Our plane was delayed by 3 hours and we were being told it was just going to be another 15 minutes or a half hour the entire time. Then they just gave us a replacement plane at the last minute. It ruined work that was due for me. When I asked if there would be any, small consolation, the stewardess laughed at me and told me it wasn't their fault. I was thinking something reasonable to un-piss off the hundred plus passengers who were inconvenienced. And yes, indeed it was their fault. The rough landing happened and those passengers were ill in the conditions that the pilot chose to risk and land. Risk assessment happened, risk resulted in consequences. But not even an apology besides the Captain. It was too dangerous, but the crew offered for us to purchase anything still. It was the worst flying experience I've had and that isn't hyperbole. I've had flights cancelled and felt more satisfied than this, because they didn't laugh and belittle me and the airlines apologized profusely and it absolutely was out of their control. Compensation could have been just an apology or a pleasant flight experience, but we were hustled and treated very rudely. I wouldn't be surprised if the risk taken to land under dangerous conditions or with a less seasoned pilot was caused by profit balancing. Besides the rarest emergency, I will never fly Spirit Airlines again if this is their protocol and attitude."

Cons: "Notification on way to flight that it is delayed for 3days. Having to drive to another airport and receiving an email with a different time than we were told. Paying an outrageous price for one carry on bag. We did not get a deal at all. Person sitting next to us paid 50 we paid 200 for our flight. Since we had to change airports we missed an important event due to our return flight! Never again!"

Pros: "First airline who wants 55 dollars for first carry on item,"
Cons: "Experience"

Pros: "Safe transportation at a great price."
Cons: "The Spirit web site was not functioning properly when I tried to check-in for my flight and get boarding passes. I tried repeatedly to do this in the 24 hours prior to departure without success (and wasting a lot of time). Then later, while waiting in the long line at the airport to check my bags, the employees at the counter announced that their computers just went down. For 30 minutes increasingly agitated customers waited for the computers to function again so they could check their bags. This computer failure resulted in a late departure. For my return trip, again, IT competency at Spirit. Again their *&(^!&@! web site wouldn't work get me to the page to print my boarding pass."

Pros: "I managed restaurants for years, so I want to start off by saying I'm VERY forgiving when it comes to mistakes. 4 out of the 5 flights I've mistakenly subjected myself to with Spirit have been absolutely atrocious in every way imaginable. This one was so horrible I can't even type the story in fear I'll start to relive it. Trust me and please let my pain and suffering be reconciled through saving you the pain of walking in the shoes of a Spirit Airlines customer. If ever considering a flight with Spirit...just say no. If for some crazy reason they draw you in with a price, schedule, airport location, or any other reason or combination of reasons...I promise you, it isn't worth it. Even if the flight is free, you'll feel cheated and short changed in the end after you overcome the shear disbelief that any company could survive operating the way they do. And if you're still considering Spirit at this point, I wish you luck...you'll need plenty of it. They're mediocre 20^ of the time. If you're flight is like the greater 80% of my experiences, Lord help you."
Cons: "Everything but the color yellow in their logo. And PS, any of these good reviews have got to be friends and family. Spirit Airlines couldn't hit a 10 on their best day. Virgin can hit a 10, but Spirit...their top end can't be higher than a 4"

Pros: "Everything according to plan. The way it should be"
Cons: "Online check in ridiculous! If I wanted to check bags, purchase seats , or anything else, I would fly with someone else. You say you are a no nonsense operation, so quit the on line games ...."

Pros: "The crew was polite and asked passengers to allow those with connections to rush past"
Cons: "The flight was 30 minutes late almost causing us to miss a flight"

Pros: "Cost"
Cons: "Staff at gates were rude. Both legs of my trip were delayed. First leg was delayed by in cabin crew late for work."

Pros: "Absolutely nothing."
Cons: "How is it possible for a plane to leave AHEAD of scheduled flight and then for that same company to charge a $100 rebook fee?! Spirit is THE worst airline EVER. They're overbooking people and switching people's scheduled times back and forth on purpose to leave the overbooked people behind and then make a $100 rebooking fee off of them! DON'T DO IT."

Cons: "It is not a bargain airline. Once I had to purchase a seat and pay $45 to carry on a suitcase, it would have been cheaper to fly a different airline. I had to join their "club" just to check in. The website it slow thanks to all the adds. Could not even print a boarding pass without the adds. Not a fan - will not be using Spirit again."

Pros: "Nothing about this airlines."
Cons: "Their exorbent price for even first carry on. That too when it fitted size limits. They hide facts. Kayak should tell it's customer that extra carry on bag fee would apply. I ended up paying close to 100$ for this airlines. No other domestic or international charges this much. Seats don't recline in this plane. Seat booking is nearly mandatory so customers end up paying every step of the way. Never flying again with these."

Cons: "Delayed for 2 hours."

Pros: "Nothing to like about this since my flight was canceled with no advance warning and the only other available flight through Spirit was 36 hours after the original departure time. Staff was unhelpful bordering on rude. Never flying spirit again!"
Cons: "Everything."

Pros: "The only nice thing about the airline was getting off the plane."
Cons: "My flight out was delayed 6 hours. With no reason as to why and a flight was scheduled to leave at the exact same time from the same gate. So I said screw it took the hit on paying for the ticket and went Alaska that day. There self check in on their website rarely works and their kiosk to check in at the airlines looks like it's from the 90's old, gross, and beaten up. You also have to pay $55 just for a regular sized carry on. So if you plan ahead go and spend the extra $20 on an actual airline not this PoS. There is no complimentary anything on the flight. Water and snacks all cost $$ and no exception. The customer service is beyond terrible. Chances of getting an actual person is 0 if you call their customer support line. In all NEVER fly this airlines."

Cons: "The airline cheats people. Under the excuse that other companies promise to include many things in their fares, Spirit offers low cost tickets. However the final cost of the ticket including luggage check in and food surpass others prices. Spirit should tell the true and not mislead people. At the end turns to be a very bad service. Thanks"

Pros: "The plane didn't crash."
Cons: "Online check-in is crowded with pop-up solicitation after solicitation meant to bully you into unnecessary purchases. Most egregious is the implication that you needs to buy baggage that you don't. Then when you discover the deception at the gate, they are unwilling to correct it and happily subtract the unneeded baggage credit from your boarding pass without refunding your money (they'll give you an unusable "credit" instead)! A scam and a scandal. This airline deserves to go under."

Pros: "The foreign guy on the phone who gave me my money back"
Cons: "How no one could explain why the flight was cancelled, just that there was "air traffic" issues"

Pros: "Quick"
Cons: "Nothing was complementary. Uncomfortable seats."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Burbank to Cali

Airlines flying from Burbank to Cali have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Cali

Mandatory masks

Masks required on board, masks provided on flights from Burbank to Cali

Social distancing seating

Middle seats unavailable to book on flights from Burbank to Cali

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Burbank to Cali

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