Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "seat room"
Pros: "Burbank airport was awesome"
Cons: "More snacks!"
Cons: "The entertainment Wi-Fi didn’t work well"
Cons: "Things would’ve been a lot better if my flight was on time and my bags got to the carousel in a timely manner. Alaska has a 20 minute guarantee. Yeah not so much in this case"
Pros: "Crew was considerate and prompt."
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "Crew was great! Very friendly and accommodating."
Cons: "Space was tight. Would’ve liked a little more room"
Pros: "Great crew"
Cons: "My seat was broken. It wouldn’t recline, and the headrest wouldn’t slide up. Boarding process was confusing. I was assigned to board with group 3, but they started boarding by letter."
Pros: "Great quick flight. Plenty of room"
Pros: "Great conversation with a fellow passenger, food and drinks were enjoyable for the short flight, and the crew was friendly."
Pros: "Arrived on time and in one piece"
Pros: "No one sat in the middle seat! Smooth flight!"
Cons: "Waiting to board"
Pros: "Flight left on time and arrived early, the staff was warm and friendly, and it was an easy flight."
Pros: "Free stuff. Close to on time"
Pros: "Always like Alaska flights"
Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."
Pros: "No strict baggage rules, free carry-on, free WiFi and entertainment. Efificient boarding."
Cons: "Nothing I didn’t like."
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Cons: "They oversold my flight and I had to take an hour long cab ride to another airport and go through security a second time. I arrived at my destination 2 hours later than I expected with my first flight. How do you over sell a flight?!"
Pros: "Very friendly and helpful staff"
Cons: "A flight was scheduled at the same time from Seattle to both Burbank and Lax. I made a dumb error but would have appreciated some accommodation instead of being charged a $125 change fee."
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Pros: "More room in the pay-more section AND free drinks"
Cons: "Having to pay more to sit a few rows ahead of Coach class. Ridiculous! We're going to the same place!"
Pros: "Alaska crew and free refreshment."
Cons: "That you allowed me to choose seats together so I could sit with my daughter and then that all got thrown out the window and we had to sit apart departing and arriving. I bought these seats 5 months in advance on a barely half full plane. It's not right."
Pros: "Quick, easy, clean"
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The staff were great and helpful."
Cons: "I am a small woman but your seats are getting smaller and leg room is less. This leads me to believe that the "people" actually running this airline have little interest for those of us who have to travel in coach? Making money is the most important thing to these people who will always travel in private jets or first class. Congratulations to all. You are winning. Joanne Lewis firstname.lastname@example.org 206-550-0748"
Pros: "Crew was nice and courteous."
Cons: "Boarding method."
Cons: "Crew was trying to be funny but it fell a little flat. Seats were small and cramped, no place for luggage overhead. Poor selection of beverages."
Cons: "Nothing. Everything is superb from the boarding to getting inside the plane. Ground crew staff is amazing"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "On time..."
Cons: "No service, no snacks!"
Pros: "Friendly personnel, seating not so cramped"
Pros: "The flight attendants were very helpful and the seats were moderately comfortable."
Pros: "On-time, no unpleasant surprises."
Pros: "all was great"
Pros: "Flights were on time"
Cons: "It was a long trip!!"
Pros: "Crew was helpful and friendly."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Pros: "The service on Alaska is excellent. I wish all my flights could be on Alaska!"
Cons: "Internet wasn't working. But, waddya gonna do? Probably not their fault."
Pros: "Economy is economy, so there's nothing to complain about :)"
Pros: "Alaska is my first choice between Burbank and Seattle but I go all the way thru to Bellingham and the trip between Seattle and Bellingham costs more than the first leg so I generally take a bus to Bellingham from Seattle. Wishing that last leg could become more affordable."
Cons: "Taking the bus from Seattle to Bellingham but the price differential is equal to another flight to Los Angeles so Seattle so I can't justify the cost."
Pros: "Wonderful crew. Kind and friendly. I liked being able to board from the rear of the plane in Burbank."
Cons: "They ran out of food and there was a mechanical problem that delayed our take off for 45 minutes."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "Entertainment options excellent. Very happy to have my own row seat (exit row)."
Cons: "Snack options (goldfish, biscotti cookie) getting tired."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to be done about that."
Cons: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
Pros: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Cons: "Everything was perfect"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Pros: "Pilot was super nice and informative when the flight was delayed."
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "the food was really top notch and service was great and friendly"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Cons: "Plane very late. Boarding was chaos"
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Pros: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Cons: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"
Pros: "Good service and on time."
Pros: "Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay."
Cons: "The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time."
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "Buen entretenimiento."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "It was very good flight"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Cons: "Delays. Ways late."
Cons: "Haven't left yet!!!"
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Smooth and on time boarding,early arrival, comfortable flight."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Free movies helped make the flight go faster. Also when possible my girlfriend and I were seated together despite having seats assigned at the gate."
Cons: "Being in zone three meant checking bags on every flight. That's a side effect of picking the cheapest tickets so not really Delta's fault but it says that I have to put something here."
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Cons: "1. Boarding order is not by seating making boarding very inefficient 2. Carry on bags were mandatorily checked at the gate when there was plenty of overhead bin space."
Pros: "Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat"
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Cons: "Everything is fine"
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Pros: "Crew were helpful and friendly, but not as good as SAS."
Cons: "Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS"
Pros: "It was overall officient, basically on time and comfortable"
Cons: "Getting off the ground took quite a while even though we arrived basically on time"
Pros: "Good food and service"
Cons: "More space in the seats and be able to pick up seats during checking in"
Cons: "Almost everything. BA is simply an embarrassment."
Cons: "British air wouldn’t let me carry on OR check my guitar, so I was forced to give it to a homeless man at the Madrid airport in order to make my flight. FlyUs was no help at all, neither were BA, AA, or Iberia. Worst travel experience of my life and I’ve traveled the globe with guitars. Luckily it was an inexpensive instrument."
Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Pros: "Crew is incredibly kind."
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Pros: "Food and service great"
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Pros: "food was excellent ... service is always top notch"
Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Pros: "Quick flight, drinks available."
Cons: "I recall a snack being served on my first BA London-Belfast flight. Apparently that’s no longer done?"
Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Pros: "Crew was late due to Thanksgiving traffic. The Crew was then very rude during the flight and unapologetic for what has to be the most ridiculous reason for a flight delay I have ever experienced. If a passenger had that excuse, do you think the airline would wait for the passenger? Lame."
Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Pros: "Good documentary films to choose from to pass time."
Pros: "The seats were comfortable and roomy."
Pros: "I was able to sleep without being disturbed."
Cons: "My flight was delayed 4 1/2 hours"
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Cons: "Already jet lagged, cranky, and pissed off from 1st leg of trip. 2nd leg was on an aircraft with little entertainment options. Also was forced to check my carry on because flight was packed. I hate checking bags which is why I travel light i.e. 1 carry on and maybe a backpack."
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Pros: "great service - flight was smooth takeoff and landing"
Pros: "Not much"
Cons: "Flight boarded late, left late, making my connection very tight and my baggage didn't arrive with me. Very inconvenient"
Pros: "Great crew, loaded early, smooth flight, landed early"
Cons: "Felt abused with petty charges. Charged for WATER- even those peanut packs were not free. Checked luggage fees were up to 100 British pounds per bag. Legroom was barely OK. Entertainment was a decade old system. Not a good value."
Pros: "Flight was on time departing and early landing. There were plenty of movies to choose from and the food was good for airline food."
Cons: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Pros: "The crew was efficient"
Cons: "Food was really bad. I would like much more entertainment in such a long flight."
Pros: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Cons: "Usually starts late sometimes in London, and always on some remote gate."
Pros: "I was not able to get one glass of water to take my medication, without having to pay for it. British Airways has become one of the worse airlines."
Pros: "Fabulous experience on every level"
Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Pros: "Staff all very pleasant."
Cons: "Forced to check carry-on bag at the gate at which point they apparently gave me a baggage claim ticket with someone else's name on it. Because of all the uncertainty when they decided to do this, it was not caught until the bags did not show up at my final destination. They were however very pleasant while incorrectly marking our bags."
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Cons: "I bought my ticket through you and thanks to you my name was spelled wrong and I could not get my ticket. We called the company for hours but no one would help us. I had to buy a ticket that was double what I bought from you. I demand that I get a refund in full of $1300 and another $2700 to cover the ticket that I had to buy last minute. Email me at email@example.com about how we can go about doing this."
Pros: "safety was excellent"
Cons: "Would have preferred fruit on plane or a nice salad. Landing was extremely painful to my ears. Too much cabin pressure."
Pros: "Everything. Service with a smile. Top notch friendly flight attendants!"
Delayed flight impacted my meeting with International clients. Very disappointing experience!
Just fat Americans. and small seats don't mix well!
We had a very attentive and bubbly flight attendant in our cabin. She made the flight more enjoyable. There were some issues fueling up so we ended up sitting in to plane too long, but that's no fault of American. These things happen.
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Cons: "Cool AC, it was hot! AC barely working or set too low."
Pros: "Great crew, very efficient"
Cons: "Put departure kept getting delayed"
Pros: "On time, only one gate change!"
Cons: "Cheaper. Ran out of food on the incoming flight. Should have planned better"
Cons: "My inflight entertainment wouldnt work."
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Cons: "Everything AA did nothing right."
Pros: "Love the seat. Left side best going to Jackson hole"
Cons: "Bigger snack"
Pros: "Very nice crew today! On time to depart and arrive."
Pros: "Was not long enough"
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Cons: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
Pros: "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Cons: "Getting canned and moved to a flight that is five hours later"
Pros: "AA is always on time! Love the premium economy!"
Cons: "The flight was two hours late leaving which caused me to miss my flight to Prague. The notifications about the delay and next steps for rescheduling the second flight were delayed and sent to the wrong email address."
Pros: "The comfort..the movies."
Cons: "No outlets. Poor options for vegetarians"
Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."
Pros: "Lots of legroom in the exit row"
Cons: "Seats are small, tight and don’t recline much."
Pros: "seat and seating was nice, boarding was efficient, movies okay"
Cons: "while the dinner was okay, the stromboli which came as a snack of sorts was terrible and caused me to be "on the run" for the next 12 hours. the last five hours of the flight and then at home were awful"
Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Cons: "Bathroom smell"
Pros: "the flight attendant passing out newspapers calling them "fake news" was hilarious."
Cons: "when people lean back in their seats, i'm pretty much hit in the face because of the lack of space. so i also had to lean back in my seat to just get some face space. won't use AA again for long flights."
Pros: "Operated by American Airlines, the flight was not terribly full so we could move to a row that was empty so you can sleep easier. smooth flight, arrived early."
Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "While it wasn't Singapore Air ultra quality, the staff did a nice job for an USA-based airline. I appreciated the option of watching first run movies. There was one I wanted to see but would never have made the time to see it in the theater. Done."
Cons: "Sadly, I am a big guy (2XL to 3XL). Halfway through the flight, my left thigh was throbbing from the pressure. I cannot afford first class travel so this will presumably be an issue until I drop the weight."
Cons: "3h delay for maintenance, missed my connection, added 12 hours to my travel time."
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Pros: "Like the entertainment selection with the gogo app. Just wish there were power outlets to charge my device while watching. Old plane didnt have any"
Cons: "people suck at boarding and there are too many priority classes (i'm gold)"
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Cons: "My flight was changed 3 times-- always pick a window seat and was changed to aisle seat. The attitude at the ticket counter was "you're lucky to get any seat", flight was overbooked, the boarding process and deplaning were absurd with all the people bringing on way too much carry on luggage !!! It takes almost 30 min to get off the plane!!"
Pros: "Nice crew on time pretty smooth flight"
Cons: "Middle seat"
Pros: "The crew was attentive friendly, energetic, educational and very helpful."
Pros: "Best airline ever"
Pros: "The flight attendants were curtious, educated, and attentive."
Cons: "Wish the flight would've been more comfortable but we were in a smaller aircraft so I understood. Also boarding was late due to no flight attendant working the stand in Burbank for standbys until takeoff. I think had the flight attendant done so 15-20 minutes before regular boarding time, it would've gone smoother"
Pros: "Seating way too tight"
Pros: "Crew and boarding was great."
Cons: "Three trips around complex on train because of gate changes. Could have spent a short while eating, relaxing, instead of frantically thinking I was going to be late and miss my flight."
Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"
Pros: "Lovely staff, new plane, great entertainment options"
Pros: "Everyone was cordial"
Cons: "Entertainment system, especially the sound was poor"
Pros: "On time and new plane"
Cons: "Nothing much"
Pros: "The team was very professional and friendly"
Pros: "Excellent pods on business and very good food and service"
Pros: "Very nice flight attendants."
Cons: "Sick people coughing and crying babies. :D"
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Cons: "The wifi never worked and the attendant did not really care"
Pros: "Ease of flying right from and to home"
Pros: "Great crew"
Pros: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."
Cons: "Clean washrooms. Stewardesses very helpful. Good food."
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Cons: "Cancelled the flight, then really slow and no help. Absolutely useless. Next time we’ll fly WestJet!!"
Cons: "Once I landed at my final destination, luggage was delayed. Did not receive until several hours later."
Cons: "Wifi didn’t work after I paid for it"
Cons: "Paid full fare ticket and boarding as a Zone 5."
Pros: "The staff was very congenial and helpful. Sense of humour too!"
Pros: "Friendly cabin crew"
Cons: "Seats little bit cramped in economy"
Cons: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."
Pros: "Normal flight. Nothing exceptional."
Cons: "Normal flight. Nothing exceptional."
Pros: "Prompt.. Cleaning"
Cons: "Flight was delayed one hour ."
Pros: "It was smooth and great trip."
Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Cons: "Seats were uncomfortable, too hard not enough recline. Not enough food considering we paid alot"
Pros: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Cons: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Pros: "Decent flight. Sadly the audio on my inflight entertainment system did not work. Regular seats are cramped as per usual."
Pros: "I arrived safely!"
Cons: "This was an AIR CANADA operated flight. Considerably less comfortable than the 3 LH operated legs of my recent trip to Kenya."
Cons: "Flight was delayed."
Cons: "Flight was delayed."
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "Good service, nice seat"
Pros: "Direct flight at convenient hours"
Cons: "Limited good entertainment Crew was not very friendly on that flight Service was minimal"
Pros: "very pleasant"
Cons: "nothing really"
Cons: "The screen was not responding well"
Pros: "Everything was as scheduled"
Cons: "Nothing really"
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Pros: "Crew helpful friendly."
Cons: "Delayed flight. Kept switching gates ~~frustrating."
Cons: "Flight and hospitality"
Pros: "Flight crew including cockpit were kind, courteous, professional, appreciative and much appreciated."
Cons: "Ground crew - grouchy, uncooperative and down right unprofessional!!"
Pros: "Efficient flight got us there on time."
Cons: "Food was expensive."
Cons: "LGA Gate #6 and #7 to cold, people were freezing. Also, those two gates are like cattle barn."
Pros: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Cons: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."
Cons: "No variety in menu for a long time (business class)"
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"
Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"
Pros: "good take off, land off"
Cons: "charge for checked baggage"
Pros: "Direct flight most helpful."