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BUR - HKG

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Burbank (BUR)
Hong Kong Intl
Sun 9/26
Sun 10/3
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Top 5 airlines serving Burbank Bob Hope to Hong Kong Intl

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,527 reviews
8.8
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "Simple check in and boarding, right on time."

Pros: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Cons: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."

Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"

Pros: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Cons: "Money return policy"

Cons: "Good space with large seats. Good food and service."

Cons: "Luggage lost. Tv audio did not work"

Pros: "very good"

Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Cons: "N/A"

Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."

Cons: "Flight attendants"

Pros: "Perfect in all aspects. Will use them again for all my flights."

Pros: "Overall is good :)"

Pros: "Nice seats. Ample leg room."

Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."

Pros: "No complain"

Pros: "Great service. Food drink and inflight entertainment"

Pros: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."

Pros: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Cons: "Nothing. All was great"

Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"

Pros: "On time Cleanliness"
Cons: "The food for people with special needs is horrible Most of the staff has poor communication in English on international flights"

Pros: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."

Cons: "We had to wait until check in to sit together."

Pros: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"

Pros: "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
Cons: "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."

Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."

Pros: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
Cons: "There was no vegetarian option for food."

Pros: "Nothing"
Cons: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Pros: "Nice flight, right on time."

Pros: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."

Pros: "Simply excellent !!!"

Cons: "Why does the shorter of the two flights have more comfortable seats?"

Pros: "service is great!"
Cons: "nothing"

Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."

Pros: "Asian vegetarian meal"
Cons: "limited rest room facilities"

Pros: "Food"

Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."

Pros: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Cons: "The seats were small. But then again, I think that would have been a complaint for all airplanes."

Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."

Pros: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Cons: "Everything else ok"

Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."

Pros: "Comfort seat, decent food, polite service"

Pros: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Cons: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."

Pros: "The staff took pride in providing excellent service from check in till landing."
Cons: "Still paying for wifi in 2016"

Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."

Pros: "The food was good, which I didn't expect. The crew was kind."

Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."

Pros: "I loved the crew, for the most part the food, and the large screen to."
Cons: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."

Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."

"Timing"

Pros: "Yes"

Pros: "All except the food"
Cons: "The food"

Pros: "In-flight entertainment choices."
Cons: "It was a long flight, frequent offers of snacks and drinks would’ve been great."

Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."

Cons: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "Amenities like, Tooth Paste, Brush and Headphones."
Cons: "Liquor and Wines needs Varieties."

Pros: "Crew was amazing and food was Delicious as compare to other airlines."
Cons: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."

Pros: "Crew was nice and attentive"
Cons: "More leg room"

Pros: "crew amazing,"

Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."

Pros: "The crew was very friendly throughout the 7-hour flight."

Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Cons: "Nothing"

Pros: "Everything was perfect !!"

Pros: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Cons: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."

Cons: "It was too cold in the plane."

Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"

Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."

Cons: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"

Pros: "Everything."

Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"

Cons: "Poor service, long layovers with not enough lounge space. Misguiding customer service"

Cons: "Food and service and crew"

Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."

Pros: "Heavenly for an airplane ride!"

Pros: "Flight was good n easy"

Pros: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Cons: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"

Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"

Pros: "Fast"
Cons: "There were no food choice when the cabin crew reach my seat all run out"

Pros: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."

Pros: "They make you feel like a person"
Cons: "Nothing"

Pros: "Good food includes veg."

Cons: "the flight was canceled."

Pros: "Comfort"
Cons: "Food"

Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."

Pros: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"

Pros: "I liked everything about the flight and the service was great!"

Pros: "service"
Cons: "asian vegetable meal was uninspired"

Pros: "Intertainment was very good"
Cons: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"

Pros: "It was a short flight, so no problems"

Pros: "Service & cleanliness."
Cons: "Nothing I remember."

Cons: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"

Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Pros: "The entertainment choices were great."
Cons: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."

Cons: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"

Cons: "Without internet"

Pros: "very good service"

Pros: "Great business class"

Pros: "Staff"

Cons: "Broke my luggage"

Pros: "Amazing seats and crew"

Pros: "Flight crew & food"
Cons: "Need avoid delay flight, it’s hard to catch connecting flight"

Cons: "This is the second time I have flown the AirBus 380. If you can make sure that you fly this airplane. Even in coach, there is ample leg room and comfort. The flight crew was very attentive and prompt in their service to passengers."

Pros: "Friendly crew, extra legroom, great entertainment options."

Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"

Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"

Pros: "On thiime.Good Meal. Professional flight crew."

Cons: "We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time."

Cons: "It was too cold in the airplain"

Pros: "Like the cabin crew... comfortable seat in the business class"

Pros: "Liked The service and the spacious airplanes"
Cons: "No choice left for dinner and would have loved a snack"

Pros: "The pre-boarding, courtesy extended, everything was good. No complaints."
Cons: "The long hop because of my age"

Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."

Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"

Pros: "Good everything"
Cons: "Nothing"

Cons: "The business class section was very run down, old and dirty looking."

Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"

Pros: "The flight was excellent, good service and excellent staff"

Pros: "Seating space in the plane"
Cons: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"

Cons: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."

Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"

Pros: "Didn’t get this flight as we were so delayed."

Pros: "The overall experience was good from boarding to disembark. emirates is a quality airline with affordable pricing. Planes were neat and clean cabin crew did their job at their best."
Cons: "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."

Cons: "Food. And also seats. We r silver class and should have been assigned better seats."

Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."

Cons: "Excess baggage kilo rate is much more expensive than most airlines"

Pros: "Just the screen with full information of flight"
Cons: "I don't the flight because it was connected flight so it was very bad service and not comfort for seating and when I try to parent the online boarding mine is issued my wife cannot issued because there online technical problem"

Pros: "Seats were more spacious than other airlines, it was comfortable, food, service and entertainment was good."

Pros: "Seating and hospitality"

Pros: "Very good it's the best. Ik"

Cons: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."

Pros: "Good flight attendants."
Cons: "The planes still seem dated on the interior, but entertainment system is expansive."

Pros: "Clean bathrooms, new plane"
Cons: "Families w/ babies overran the flight with incessant crying, talking, and moving around for the entire 14 hour trip!!! It made for a stressful and uncomfortable journey. Families with babies and young kids should be seated in their own section with some type of sound barrier. The flight attendants did nothing to control these families who took over sections of the plane as if it were their own personal space. I empathize, Im a mother. But have some common courtesy!"

Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Cons: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."

Pros: "All was good"

Cons: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."

Pros: "They randomly upgraded to business and it was by far the best long courier flight I've been on."

Pros: "Overall Emirates airlines is the best"

Pros: "Everything"

Pros: "Service, food and entertainment"

Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."

Pros: "Crew attitude and helpfulness. Food and beverage."
Cons: "Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating."

Pros: "Good food,excellent service,good entertainment !!"
Cons: "Nothing"

Pros: "Entertainment"
Cons: "Service was average aND the temperature unbearable"

Pros: "service"
Cons: "none"

Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."

Pros: "Promptness"
Cons: "Food offering"

Cons: "The breakfast scone was disgusting but dinner was great!"

Cons: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"

Pros: "Wasn’t a crowded flight so had room to spread iut"
Cons: "The food choices"

Pros: "Great"
Cons: "Everything was fine"

Pros: "Easy boarding."
Cons: "British Airways is the only airline I’ve flown that doesn’t off free water."

Pros: "Crew was amazing."
Cons: "First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future."

Pros: "The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done"
Cons: "The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place."

Pros: "Crew was amazing"
Cons: "Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!"

Pros: "The crue was great. Food was great"

Pros: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Cons: "Free drinks throughout the entire flight"

Pros: "One amazing member of staff - she was the only redeeming person of all the cabin crew. The snacks were good (mini cheddars, mini twix bars and mcvities digestives)."
Cons: "EVERYTHING, but top 3 are: comfort (seats are TINY), legroom (there isn’t any), entertainment (very limited). Lastly, I think I’ll have to gauge out my eyes and ears if I have to endure their safety video one more time..."

Cons: "Seats to small"

Pros: "Everything it was 100 percent"
Cons: "Luggage is held up but I will eventually get it here"

Pros: "Real nice equipment."
Cons: "No information on connecting flights was provided. Also no heads up on the connection process ie. the need for a shuttle etc."

Pros: "Great crew. Comfortable."
Cons: "Business class seat configuration remains a problem. Meal service changes means no acknowledgment of frequent fliers with status. Meals assigned in row order so no choices left if you sit at back of business class. If your loyalty is not recognised why be loyal to BA????"

Pros: "Food was excellent"
Cons: "Seats and seat configuration"

Pros: "The flight from SFO to London was excelent. Espessialy crew members who Were very caring and helpfull and really nice. The food was very good, as well as entertainment choices. The flight from London to Madrid was ok. The flight was delayed but the captain kept us updated. We were comfortable waiting on the plane. The were no food (only for purchase) nor entertaiment on board, not actually needed since its a short flight. The crew presense was almost non-existent. They were staying or sitting there but, for example, didnt try to help family with crying little son. Im sure that crew ladies from sfo/madrid flight would do. Overall very pleasant experience."

Pros: "Good variety of onboard entertainment. Middle seats felt roomy."
Cons: "The staff weren't the most professional (save for one or two members) and the food was not great."

Pros: "I"
Cons: "I was treated with so much disrespect, I wonder why tho. One of the crew members (a plus sized lady) came off to me as racist, she treated everyone else with a smile and cautious attitude but was so fast to tell me off. Would it be a coincident that the rest people are white like herself? I'm never flying BA again."

Pros: "The boarding process was smooth."
Cons: "The food was terrible."

Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"

Pros: "Chose of Ent. was good."
Cons: "Didn't seem organised and was chaotic at the boarding gate with everyone crowding the aisles-took a long time to board everyone."

Cons: "Crew took bags before we boarded. We had a 2-hour connection and they would not let us CARRY ON our CARRY ON baggage. This made it extremely difficult to make our flight on time. Also, the guy was terribly rude about it"

Pros: "food was good"
Cons: "IFE was not good the equipment is very old and selection is limited"

Pros: "Entertainment and space."
Cons: "Seat cushioning, and food quality."

Cons: "Your partner Webjet is a horrible company lacking customer service of any kind. And since i was linked to them from your website I will be cutting my ties to kyak as well."

Cons: "Would have been 5 stars except for 12 hours out of 14, of howling baby which is obviously not down to the airline but pretty exhausting to survive (poor parents)!"

Cons: "Water costed money and only credit card accepted"

Pros: "The crew; very accommodating and polite."
Cons: "Nothing, really."

Cons: "I didn't like the no wifi on the planes and that you couldn't upgrade at the gate like you can with many other airlines."

Cons: "Our flights were sold as British airways but operated by American Airlines. Yes, we flew economy and we were expecting small seats, but these seats felt extremely small. They pack so many seats into the space that there is no comfort at all in flying. It was a complete let down. Food was an improvement from our flight from LAX To CDG, but if was only mediocre at best. I really expected this flight to be better than those I've taken with Vueling, Iberia and Virgin but it was terribly disappointing. I would think twice before purchasing a ticket with this airline again."

Cons: "I missed this connection and was routed through Dallas instead. I also missed that connection to El Paso."

Pros: "Food and crew"
Cons: "Disorganised queues for boarding. Ground staff seemed a but overwhelmed"

Cons: "The time it takes for a full 777 aircraft to empty is excessive. Airlines must think outside the box and view the experience from the customers' perspective to create two or more points of exit."

Pros: "it was very good I enjoyed the trip from midland to London and oslo And back through the same route it was very good . Thank you/"
Cons: "what I don't like is when the captain Announce that we should put off our cell phone and other devices some people still live theirs on that is not good at all please take note"

Cons: "Already jet lagged, cranky, and pissed off from 1st leg of trip. 2nd leg was on an aircraft with little entertainment options. Also was forced to check my carry on because flight was packed. I hate checking bags which is why I travel light i.e. 1 carry on and maybe a backpack."

Pros: "Fast boarding and very efficient and welcoming crew members."
Cons: "Nothing to note about the flight. One downside was parking at arrival on Heathrow outside the terminal and having to get a bus."

Pros: "Flight crew were great"
Cons: "No room in the seats. I'm not heavy and was almost unable to move."

Pros: "Food was great All flights were on time Very clean and comfortable"

Pros: "Boarding was straight forward with the automated scanning of boarding pass."
Cons: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."

Pros: "On time, boarding ok, WTP seats good. Reasonable entertainment selections."
Cons: "Lounge: silver card holder so went to South lounge in main building. Usual slop with rice, ghastly. Adequate wine/spirits/beer/coffee etc selection but very irritating you have to ask each time for champagne. Food on board: steak for dinner (from CW menu) over cooked/ruined, as ever. Other airlines can do this fine, unclear why BA chooses not to. Very pleased I didn't pay for CW and got served this. Breakfast is from economy, so plastic utensiles, no table cloth etc. I hate this inconsistent service. Entertainment system clunky and appears dated. Under seat entertainment boxes restrict legroom in most seats (in WTP)."

Pros: "Friendly service Delay Notification"
Cons: "Extra cost incurred by delay 5/6 lost time in total"

Pros: "Got to Hong Kong alive..."
Cons: "Got downgraded from full-fare business to premium economy; then they lost my luggage (my travel companion also got food poisoning)"

Cons: "The seats were tight & crews are not at all welcoming! Connection time was insufficient for the strict security screenings, custom clearance & distance between gates (London Would never connect at London Heathrow ever again!"

Pros: "Got lucky and flew in a 777-300ER, very good flight experience overall."
Cons: "Perhaps a savory snack towards the arrival would have been better."

Pros: "The flight attendants were cheerful and ever so attentive. Love & appreciate the hospitality rendered. I like that there is a vegetatian meal option too."
Cons: "I could do with a little more leg space but I suppose it is not possible. An ice cream as replacemenrlt perhaps?"

Pros: "This flight was very empty, which made for quick boarding and a comfortable journey. We were on time and luggage came out promptly. Overall a really easy flying experience (despite a bit of turbulence)."
Cons: "The pasta dishes continue to be uninspiring, but at least the dessert was tasty! Also, my last BA flight had outlets for personal electronic devices, which this did not - I would have really appreciated having a way to charge my laptop and keep working."

Cons: "Late flight missed my connection and totally horrible experience"

Pros: "The food was pretty good"
Cons: "The movie selection was really bad and not updated. They lost my luggage, but not only me, 10 more people luggage. And when we went to reclaim they didn't even have papers for all of us. Really unorganized"

Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."

Cons: "uhhh social distancing!!!! We were packed in that plane...."

Pros: "Nice crew and reasonable seats. With only 20-30 on the flight there was plenary of room and to spare to lay down across the empty seats (a sad reality)."
Cons: "Given the circumstances not much. I hope we return to full planes and less difficult travel scenarios that enable it."

Pros: "Na"
Cons: "Did not make this flight"

Pros: "Great crew, very efficient"

Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."

Pros: "Very modern"
Cons: "Boarding was weird, from front to back"

Pros: "Food options were good. We got 3 meals."
Cons: "I paid $70 for what I thought was Updating my seat to bulkhead section and it ended up being for me just selecting my seat. Epic fail."

Cons: "Xx"

Pros: "Hound crews are helpful in fixing up our seats"
Cons: "Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function"

Pros: "There were 2 crew members who were very helpful and nice."
Cons: "The movies were kind of poor but the worst part really was the service. Most were not willing to help me at all (I was traveling solo with a baby and carry on baggage + a car seat). One stewardess even told another passenger to carry something back for me since the crew was too busy."

Pros: "Entertainment options were great! A huge selection of movies for all."
Cons: "The food was not great and they ran out of options when they got to the back of the plane."

Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"

Pros: "seats were nice, upgrade appreciated. one crew member was very nice and personable."
Cons: "some crew members simply approached each task as something to be completed and we not very personable or friendly. Annoyed it seemed to have to interact with passengers. Wish I could remember her name ..."

Cons: "Flight was late arriving so boarding started 20 minutes late. The ladies at the counter did a terrible job of keeping us informed of what was going on ( saying nothing at at really)."

Cons: "Please have better seats in normal economy that’s friendlier for people over 6’. I’m 6’4” and I’m still having body pains from being jammed into a small seat that went foward as you lean backwards. So I couldn’t be comfortable for 16 hours of flying. KLM, United, LOT all for example have much better"

Pros: "Flight was on time, arrived just a few minutes late, and newer aircraft."
Cons: "Seat didn’t redline, food was marginal, flight attendants just did their job, nothing to write home about. It stands to reason: economy seat, economy food, economy entertainment, economy sleep, economy experience."

Pros: "Starters, the flight was co coached with American airlines which is one of the worst airlines I've traveled so far. They lost my bad, and so far no one can help me locate it. Changed my flight without noticing me, made me run around the airport like crazy trying to catch the connecting flight just to find out that AA airlines already changed my itinerary."
Cons: "Everything. Poor service, rude flight attendants, unhelpful staff."

Pros: "Service and boarding was smooth and friendly."

Pros: "Seemed like a tiny bit more leg room, lots of good movie choices."
Cons: "Food was bleh."

Pros: "The flight was delayed"
Cons: "Everything"

Pros: "Fast all to boarding and everything"
Cons: "No comment"

Cons: "My flight was cancelled and no refund."

Pros: "Entertainment is good, polite staff"
Cons: "The food was horrid, the seats are short for leg-room, although this was American Airlines Operated by Cathay."

Cons: "Getting canned and moved to a flight that is five hours later"

Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"

Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."

Pros: "Absolutely no part of the flight was comfortable or enjoyable."
Cons: "The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good."

Cons: "Tiny seats. Very uncomfortable for 17 hours."

Pros: "much room. great entertainment. great crew"

Pros: "Smooth ride and free wine"

Pros: "seat and seating was nice, boarding was efficient, movies okay"
Cons: "while the dinner was okay, the stromboli which came as a snack of sorts was terrible and caused me to be "on the run" for the next 12 hours. the last five hours of the flight and then at home were awful"

Pros: "Boarding was simple and efficient Seat was better than usual"
Cons: "Dinner was okay, the mid-flight snack was awful and made my wife sick, breakfast was better. Entertainment console crashed four times, first crew member didn’t seem to care (aloof for most of the flight), other attendants seemed marginally more interested. No one checked back to see if the problem was resolved. Flight attendants seem to be in “check the box” mode doing only what was necessary."

Pros: "Nothing"
Cons: "It wasn't Cathy Pacific operation."

Pros: "Good flight overall"
Cons: "The experience at DFW was terrible- long lines to get out of baggage claim because of too few agents to process 1000 people waiting. Also long lines for TSA screening to get to gate."

Pros: "I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight."
Cons: "Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can."

Pros: "NA"
Cons: "NA"

Pros: "Crew"

Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."

Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"

Pros: "Liked that one of the flights ha a usb connection to charge my phone"
Cons: "It was slightly more cramped in the seating and it was very warm for the duration of the flight"

Pros: "1st Class cabin was comfortable but below business class product of most premium competitors from Asia and the Middle East"
Cons: "Flight was delayed 5 times for 6 and a half hours in total. Poor communication from the airline. Had they been honest and up-front about the delay I could have been re-booked on another flight. This delay caused me to miss an important factory meeting and will require another trip to Asia sooner than originally planned."

Pros: "Good"
Cons: "Service"

Pros: "everything ran like clockwork"

Cons: "The entertainment system failed, pilot tried to fix it, but he can't."

Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"

Cons: "Luggage did not arrive with us"

Read more about Japan Airlines
COVID-19 information

Safety measures for airlines flying from Burbank to Hong Kong

Airlines flying from Burbank to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Hong Kong

Mandatory masks

Masks required on board, masks provided on flights from Burbank to Hong Kong

Social distancing seating

Middle seats unavailable to book on flights from Burbank to Hong Kong

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Burbank to Hong Kong

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