Nice brand new plane for a short hop flight!
It wasn’t delta. It was klm. And my flight out wasn’t delta, it was Virgin Atlantic. I booked on delta. The entire experience was disappointing and I received no benefit for my loyalty to delta.
Seatback unit very difficult to make work.
Traveling from salt lake to Kalispell, flight was delayed.
The check-in boarding counter only had 1 employee, the flight was running 20mins late.
Delayed departure. Made me have to pay more for parking and had to call out of work.
Delayed departure due to short staffed security at Burlington Airport. Missed connection flight. Terrible customer service at Delta. 7 hour travel day turned into a 24 hour travel day.
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Cons: "Nos trataron con mucha seguridad de higiene y nos sentimos muy seguras de viajar con ustedes muchas gracias"
Pros: "The space we currently have."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "Flight was delayed"
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Emergency exit window seat"
Cons: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Cons: "Delayed, gate agent trying to rebook not super helpful"
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "The meal on Air France (a code share with Delta) was excellent."
Cons: "Very bad seat in the exit row. It was very narrow and hardlly reclined at all. there was no place to put your things because there was no seat in front of it. Legroom was very good."
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Cons: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Free drinks in Comfort+"
Pros: "Crew and ground staff were excellent"
Cons: "I hate the CRJ configuration- no business class and coach seats are far too close together, worse than many Asian airbus configurations."
Cons: "See above description"
Pros: "Left on time, arrived early. Good free movie and TV show selection."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Cons: "Everything was good"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Awesome Customer Service"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Flight was short."
Cons: "Everything else"
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "The seat wasn’t very comfortable"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "I had little leg room"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Cons: "The WiFi to work."
Cons: "Delayed more than 2 hours"
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Cons: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Cons: "American is always delayed, every single flight."
Pros: "Entertainment good"
Cons: "Legroom bad"
Cons: "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
Pros: "Nothing, they’re awful."
Cons: "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
Pros: "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Cons: "Too cold on the plane"
Pros: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Pros: "I did not die"
Cons: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."
Pros: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Cons: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Cons: "My flight was overbooked. I almost didn't make it home."
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Cons: "Worse experience ever."
Pros: "Since you can not pay for pets online- I stood in line over an hour to pay. Then the CS wrote the wrong gate number on my ticket and I went to the wrong terminal that didn't connect. They took me in a van to make the flight."
Cons: "Pet pay options online"
Cons: "I don't like that you cannot check in online or get a smartphone boarding pass with American."
Pros: "The American Airlines crew was very friendly but completely clueless about the details of the delay, our connection and the connecting airport."
Cons: "The American Airlines staff assured us that if we got stuck in DC we would receive hotel vouchers. Not only did we not receive hotel vouchers but we were denied access to our rescheduled flight the next day and forced to rent a car to get us from DC to Massachusetts in time for our event. This "misunderstanding" cost us 2 days of our trip and an additional $500 all together. I have never been more disappointed by an airline in all my years of travel! If we'd been told the truth from the beginning we would of rescheduled the flight for the following day from our original destination and saved ourselves 2 headaches and a ton of money."
Food and entertainment were not applicable. Short flight. Rest went smoothly.
Pros: "good crew. plane was showing of wear. torn pockets and worn out seats."
Cons: "newer aircraft or refurbished one."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Food was delicious!!"
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Pros: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Cons: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."
Pros: "Flight was good and I am satisfied."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "Lot of leg room!"
Cons: "WiFi for Entertainment system was spotty, freezing very often. Unfortunately this issue has become more common in United flights lately."
Pros: "On time"
Cons: "Impossible to get entertainment to work"
Pros: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Cons: "Lots of noises crew were good . Price of luggage was outrageous"
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Cons: "I missed having the navigation map when traveling such a long distance."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Did not have any food so an N/A option for this category is needed."
Cons: "The exit, economy plus seat I chose was described as limited recline when it fact the chairs do not recline at all. I was so disappointed. Had I known this, I would have chosen a different seat. My neck was hurting by the end of the flight."
Pros: "Flight was on time. Friendly crew."
Cons: "It turned out that we were on stand by (without anyone telling us until the morning of the flight) and did not know if we were going to fly out. We could not select any seats at check in and only found out our seats a few hours before the flight. It was quite unpleasant and stressful as my husband and I were flying with our two children and faced a real possibility of not being able to sit together or getting bumped off a flight all together. It was a code shared flight between Lufthansa and United and each airline kept sending us to the other to get any answers or help. neither were helpful. It made it for an extremely frustrating experience."
Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pros: "The boarding was quick and the flight was on time. The crew was courteous."
Cons: "I selected economy comfort in the kayak app, but when I called about my boarding pass, kayak said they only sell basic economy. What did I buy? UAL only sells a limited selection of overpriced food. There is no music and you have to pay to see the flight map."
Pros: "The boarding and seating happened in a timely fashion, and the crew was courteous. The lunch meal (I had requested Asian vegetarian) wasn't amazing, but not as bad as it could've been."
Cons: "The flight was not with Lufthansa, but it was actually through United, which was extremely confusing as I did my ticket confirmation, seat booking and meal choice through Lufthansa prior to my trip. To find out on the day of the flight that I had to check in and go through United was extremely annoying, as the counters are in different terminals and it was unnecessarily stressful. The flight itself was crammed, with absolutely no leg space, and not even enough space under the seat to stow my backpack (which had fit perfectly on my Brussels Airlines flight to Madrid). I had requested the Asian vegetarian meal, and the snack we got prior to landing was pretty much two slices of cucumber on a small bun (and an apple on the side) - extremely dry and hard to eat. I asked for mayo, but the flight neither had that, nor any other condiments to make the "sandwich" more edible."
Pros: "plane was relatively quiet and comfortable."
Cons: "Nothing wrong with boarding a plane using a bus, but there are better technologies and they are better."
Cons: "I was unable to go on the flight because of the extraordinarily high cost of changing a last name from a maiden name to a married name. I was so disappointed by the service."
Pros: "I upgraded to premium economy and was glad I did. Extra space and and empty chair next to me."
Cons: "For a 9 hour flight, food wasn't filling nor was there enough. I wouldn't have even minded paying a little extra for snacks but a small dinner and small sandwich as a snack was all there was. Plenty of drinks though. My day did not recline all the way, I only got it to move an inch or so."
Pros: "This flight was a good value."
Cons: "My legs are short and the seat seemed a little higher than other plans. I couldn't rest my feet flat on the floor for 6 1/2 hours. This was very uncomfortable."
Pros: "Good crew!! Entertainment screen not as good as SAS"
Cons: "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Pros: "The plane did not crash"
Cons: "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"
Cons: "can't believe you still have those low quality touch screens. they are very non-touch sensitive, and don't respond well to attempted touch commands."
Pros: "Good flight"
Cons: "2 Delays"
Pros: "The flight was on time."
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "I lost my wallet on the plane to San dieago. A very nice honest family turned it over to the crew. The baggage claim customer service agent ran back to the plane to retrieve it for me. It had everything I needed, my ID cash for my trip. I'm thankful for the honest people still in this world! Many thanks to the family and crew and uninteds customer service!!! A+++++"
Cons: "Service,and checking .. most people at ticket counter"
Pros: "the United app that let me watch movies from my own device. The flight attendant gave me an extra blanket."
Cons: "the plane was very old and didn't have the entertainment options that newer planes have. The screen was so small and nearly impossible to see when the person in front of me reclined. The toilets weren't very clean. The food was very mediocre. I have a dairy intolerance, and both options contained dairy products. There was no lactose free or diabetic special meal option. There was an hour and a half delay to repair something on the plane when we made an emergency medical landing in Boston. I didn't mind the landing; I minded the excessive delay and wonder what would have happened if we didn't stop in Boston? What would have happened to the plan?"
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "Having movies is the best, followed by pillows and blankets"
Cons: "Stressed and unfriendly attendants (except 2). Didn't ask meal preference, just gave me chicken and I had to ask for switch. Would say things like "I don't have time" and "we'll do it later when the cart comes around". Only had 1 drink service, I don't think they made it all the way to my row. Very different than flight from USA to Paris."
Pros: "Offering food and drinks as part of ticket price, on-time departure, efficient service."
Cons: "More leg room without extra fees."
Pros: "seats aren't so cramped."
Cons: "too cold. could have a few blankets on hand.."
Pros: "Good service, quick flight, food/entertainment N/A"
Cons: "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"
Pros: "The flight was on time and smooth, crew were friendly."
Cons: "It was freezing cold in the plane. People were putting on sweatshirts and jackets and covering up with blankets. Why should we be required to bring winter clothes with us when plane interiors are temperature-controlled?"
Pros: "...I got the standby flight....I guess that's cool..."
Cons: "My red eye was delayed35 minutes because of wheel replacement making it impossible for me to make my40 some odd minute layover and I had to burn up hours of my vaca in an airport and reschedule a pick up."
Pros: "The crew was very attentive and the pilot kept us informed at all times. For example, we got to Dayton early and we sat on the Tarmac for about five minutes as there was another plane there. That was no problem. But, after plane left we sat there until it was time for us to arrive before ground crew came out. Then, we waited 20 minutes for our baggage. That was not your fault. That was the fault of the airport as it has happened to me before. The pilot was very apologetic and kept us informed. I appreciated that very much."
Cons: "I was so excited because there were TV's on each seat, but I could not use because the place where I had to plug in for sound was broken. That was a disappointment."
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Cons: "Flight got cancelled, we did not receive an email or text. We found out when we reached the Heathrow airport. We got booked on another flight, with 6 hour layover. When the flight that got cancelled was a direct flight. Then our luggage was not put on the connecting flight, we got our luggage 24 hours later."
Cons: "No snack or entertainment."
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."