Find Business Class Flights to Matsuyama

Delays, plane transfer due to malfunction, no entertainment, limited beverage service.

Seat was broken. Check in was not possible until we reached the gate, by then we were separated.

The food was not great; but I don’t expect much from airline food. However, the staff was incredible! I had gotten to the gate when I realized I had left my computer at the security checkpoint! I told a staff member and she said, “well, you will miss this flight if you go back to get it” It was a long way from the gate. I asked if I might get on the next flight. She sent for another staff member, and he took me to the gate desk. He found an open seat, and said,”okay, go run to get your computer, I will get you a new boarding pass.” I rran back, retrieved my computer, and returned to the gate. It was closed, but I found the gate nearby where the next ANA flight was leaving. Another staff member was ready for me, and printed me a new pass, and even made sure I still had an aisle seat that I requested! I got in line and continued my trip. These people are amazing, helpful, and friendly. My trip could have been ruined, or postponed at a great expense, but they saved the day! 5 stars!!!!

Best service! Food was Japanese fine dining and they even sang happy birthday to me since it was my birthday halfway through the flight. Bed was comfortable and cabin was quiet.

I originally thought I was booking with ANA airlines and didn't see "operated by United" until the day of. I even thought the United check-in update was a scam so ended up checking in 3 hours before the flight, causing separate seating and uncomfortable middle seats.

Very disappointing. Our flight was delayed for almost 6 hours with the lost time disrupting our travel plans. United should have known that any delay (approximately and hour) triggered a no-fly/work because according to the FAA they had to many flight hours. After the mechanical delay (approximately an hour) we had to wait for a fresh crew change. Seems to me that United could have anticipated this incident. Again, a very disappointing travel experience.

Excellent crew, food and comfort from LA to Narita. Flight from Narita to Manila was just okay, Food and comfort needs to improve. The business class was not comfortable.

Lots of leg room in premium. Departed exactly on time. Friendly crew.

My connecting flight from CTS to Narita was late and I missed my connection. A very nice agent met me when I deplaned and ensured that I caught the next flight back to SFO. Fantastic customer service :)

Cabin Crew was excellent. They took care of everything requested. Flight was good