Cons: "Were to plug a charger, pillows, tv screens"
Cons: "Flight Miami to Panama was late"
Pros: "Crew did a great job."
Cons: "No entertainment. Copa app did not work on my phone."
Pros: "Crew were present"
Cons: "Poor entertainment, terrible food not very comfortable seats... older airplane."
Cons: "Get with the times and stop using plastic cups."
Pros: "The flight was good!"
Cons: "Normal airplane."
Pros: "Good AND polite service"
Cons: "Entertainment was awuful"
Pros: "The kindness of your personnel’s tethers"
Cons: "There is always An smile that help service!"
Pros: "see previous comments"
Pros: "It got me back to Chicago."
Cons: "It was so uncomfortable - the seats were horrible and the temperature on the plane was way too hot the entire flight."
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."
Pros: "Great flight. Decent sized seat. Friendly crew"
Pros: "The crew was nice and the process was standard"
Cons: "For some reason both my friends and I felt it was a very uncomfortable flight"
Pros: "Staff friendly"
Cons: "Again food"
Cons: "Some food"
Pros: "The stewardess was very unprofessional and being racist"
Pros: "It was non stop"
Cons: "The plane was freezing and when I asked the attendant for a blanket she said they were all out"
Pros: "Always is on time"
Pros: "Having a direct flight to our destination won out. The crew members were polite and friendly."
Cons: "The seats are very narrow. The plane did not have in seat entertainment and the movie choice was awful. To add to the poor experience when boarding in Panama City, must pass through gate security with no access to a bathroom or ability to bring water on board. Given the inability to bring water, I would hope to have a water service at least twice during the flight in addition to the drink service with dinner."
Pros: "Smooth flight, made up for lost time"
Cons: "Very unpleasant experience with crew generally. Very surprising, given previous experiences with Copa."
Pros: "The staff are very friendly"
Cons: "Be late to my next connection"
Pros: "Nice crew and we left on time"
Cons: "No legroom whatsoever nice crew and we left on time"
Pros: "On time, clean, and non stop, the latter being the best! First flight was a newer plane, and appreciate the USB ports. Older plane on return flight, but got home safe and sound with a little extra time to spare. That's a good trip in my book."
Cons: "Nothing negative."
Cons: "No individual screen and no USB chargers. No snack or coffe before landing in an 5 and a half flight"
Pros: "Copa has a reputation for being the on-time airline in Central America, and so it was for all 5 of my flights with them this trip. Customer service on the phone was really great, too. They got things done, and done the first time."
Cons: "The in-flight TV screens are old-school and not very good."
Cons: "Flight was late. They didn't have personal tvs and the headphone jack is didn't work for it anyway. Food was horrible. Took wayyy too long to get baggage."
Pros: "Great staff and quick flight"
Cons: "Nothing at all"
Cons: "I asked for the temp to be adjusted, but wasn't able to get them to fix much. It was easily 80 degrees."
Pros: "service and food"
Cons: "The connection at Panama."
Pros: "Food was decent. All Crew very helpful and polite."
Cons: "I wished the longer flight had personalized entertainment in each seat instead of the shorter flight. I could have watched two movies on the longer flight instead of just one."
Pros: "The flights left on time"
Cons: "The food is really bad"
Pros: "The food"
Cons: "Maybe a lil more movies"
Pros: "The food and service was great!"
Pros: "Considering their is no water for purchase after security the airline should offer much more water during the flight. I was only offered a drink once during a 5+ hour flight. I had to ask for additional water later on."
Pros: "The flight was comfortable and food was good."
Cons: "Someone stole my hat from the airline counter and no one could help track down who. I kept getting the run around. Flights were delayed and there was a lot of chaos albeit it might not have been the fault of the airline."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."
Pros: "Copa allows two bags of 50 pounds to be checked along with carry-ons. They provide a full meal on each flight (at least that we've been on). The crew is accommodating, even providing more than one drink. The chairs are fairly comfortable."
Cons: "The headset didn't work well."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options Very old seats and covers gave a very dull impression"
Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."
Pros: "The crew were nice and they had good meal servir."
Cons: "We were in the last row which wasn't comfortable. The flight departed late, arrived late, and it took almost an hour for the bags to come out. The entertainment was also very poor."
Pros: "Flight was on time. The representatives at the counter very polite and professional. Excellent overall"
Cons: "Nothing wrong. Complete perfection"
Pros: "Movie choices"
Cons: "Booked flight months ago and selected seats for my family to Panama and return. The flight there was fine. When arriving at the airport in Tocumen, the agent told us our seats had been changed to the back. They said it was because they changed planes. New seats were in the second to last row, uncomfortable, noisy, and near bathroom. Instead of moving seats forward this is what we received. Disappointing:.."
Pros: "All of my grievances regard the Panama staff at the airport and on the plane, the staff and services at O'Hare were top notch. Customs was extremely fast and efficient and everyone was friendly and did their jobs well. As far as the Panama airlines go, the food was okay, nothing special but not disgusting, and not all the flight attendants were unpleasant."
Cons: "The worst thing that happened was mean spirited security guards at the airport did a security check before allowing us to get to our gate. They forced us to dispose of a bottle of water that we had bought at that very airport. We were then quarantined into a waiting area with no seating and no access to other water, bathroom or food. Then on the plan we were offered beverages twice, so I was only able to get about six swallows of water from Panama to Chicago. Dehydration makes a plane ride a lot less healthy and comfortable. The staff was mostly unpleasant, the seats were really small and uncomfortable (more so than any other airplanes I've been aboard), and for some reasons they kept turning the main lights on and off, allowing us to sleep and then waking us all up for no good reason. Unbelievable."
Pros: "The people from Copa are so helpful answer questions I like that."
Cons: "Being an international flight of 5+ hours long, they only transmitted 1 movie."
Pros: "Don't you know this information already?"
Pros: "The crew on the plane was very nice."
Cons: "The staff at the Panama city airport while boarding were jerks. A couple of snobby women with attitude problems. Also there was basically no entertainment because it was impossible to see those little tv screens and even if yiu could see, you have to crane your neck. Also the lighting in this airplane was so horrid it was unbearable. Who chooses blue tinted lights? It's like flying in an industrial garage for 5 hours."
Pros: "Fantastic crew"
Cons: "Great trip"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Cons: "American airlines needs to improve their inter hub options"
Pros: "Crew was as helpful as they could be."
Cons: "If we had the option to get off the plane earlier. We sat in the plan for almost 4hrs before it took off it was super hot and I was hungry."
Pros: "Flight attendants were two hours late"
Cons: "Boarding at Heathrow is horribly inefficient."
Cons: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "The flight crew was attentive, and the "at your fingertip" entertainment options helped distract me from the restlessness I got on my 8 hour flight from London."
Cons: "I have no complaints."
Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Pros: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Cons: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Nice leg room"
Cons: "Doors closed early for my 6:28am flight. I couldn't fly until 1:18pm. Crew says that doors close 10 minutes before flight. The doors on the 1:18pm flight stayed open well after 1:18pm. The flight was then delayed until 1:50pm."
Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"
Pros: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Cons: "Everything. Poor service. 5 hours of waiting. Disaster"
Pros: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Cons: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Cons: "Delayed flight, multiple gate changes"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "Full flight, crew worked timely"
Pros: "The flight attendants were fantastic. They took great care of us the entire trip."
Cons: "Trying to figure out where to go in each airport for customs, integrations, and gate changes."
Pros: "Crew was nice, biscuits were nice"
Cons: "crammed like sardines, if you're over 5'6" You charged extra to get a little more leg room and if the roomier seats are sold, you're out of luck."
Pros: "Crew was great. Boarding was quick. Food was good."
Cons: "The entertainment on a cross Atlantic flight was not family friendly. Playing 'Dark Knight Rises' and 'Guardians of the Galaxy' while my 6 year old is on the flight is not appropriate. While I didn't let him listen to the program, he could still watch violent scenes I would not allow at home. There are plenty of family friendly good quality PG or G rated movies that appeal to everyone. Would it be too hard to get individual screens in 2017?"
Pros: "My flight was delayed and redirected to a nervy airport. The staff at this airport was all on board and ready to assist everyone is getting the most current information and putting us a new connecting flights"
Cons: "The check in at LGA was not the smoothest. Most of the kiosk weren't working and was making it hard to check in"
Pros: "The flight crew were great, attentive and accommodating. There were empty seats which allowed for movement of passengers and some stretching out during the long flight."
Cons: "The only issue was one restroom not functioning, which caused a line to queue throughout the flight for the working restroom. Otherwise no complaints."
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Pros: "flight personal were very nice"
Cons: "Seat broken reading light did not work 15 total hours in the air and 7 of them the movie system did not work Paid for upgraded seat and did not get one - got moved to a standard seat."
Pros: "Crew was very nice and attentive."
Cons: "Mechanical delay in Rome after we were boarded. Delay caused missed connection in. Chicago. Rescheduled through Charlotte until we protested and asked for a direct flight to Denver. Got one through United. Plane was small and seats were cramped - much more than on the plane over to Rome."
Pros: "On time"
Cons: "All well"
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Pros: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Good flight."
Cons: "A little crowded"
Cons: "American cancelled flight after all day wait because they could not find a first officer."
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "It is the first time in my history of flying AA, the plane took off on time and landed early! When buying this flight, I was dreading the headache I would deal with choosing this airline: delays, delays, delays, and extremely poor customer service. But much to my surprise, from check in to landing the flight and the process was very smooth. Keep it up AA!"
Cons: "The fight attendants are not the friendliest and they present an attitude for anytime you request something."
Cons: "Boarding was a bit chaotic. Couldn't hear announcements very well. Being at the end of the terminal, space was a bit confined and the flight was full."
Pros: "Nice crew"
Pros: "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."
Cons: "No more seats, rescheduled for the next day. poor service"
Cons: "It’s mainly all good but there are never really snacks on air canada other than pretzels (and today not even that). They are still my fave airline but they could step that up a bit!"
Cons: "Flight was rescheduled for 4 times ... Every time standing in a line for the new boarding pass"
Pros: "The flight was on time and there was adequate foot room"
Cons: "No free snacks- biscuits or pretzels?"
Pros: "The movies on board"
Cons: "The fact the plane was late"
Pros: "Comfortable seats, friendly crew."
Cons: "Almost two hours delay each way."
Pros: "On time, entertainment screen"
Cons: "that there is a charge for headphones"
Pros: "Had extra space because plane was not full"
Cons: "Flight was delayed. Changed gate three times"
Cons: "Late flight No communication Had done pre register to sit with father. They changed his seat upon boarding."
Pros: "Service flight on time food"
Cons: "No movies for 7 hour flight"
Cons: "no entertainment and poor seat selection"
Pros: "We landed on time."
Cons: "Flight attendant asked if I needed headphones and I said yes,her reply : I need a credit card"
Cons: "First flight was canceled, they did not get me on a flight till 4 pm the next day! Not to mention the two French Canadians I talked to were extremely rude. Finally the 3rd customer service women tried to get me home sooner but was unable to!! Have flown for years on air Canada without issues but this last trip was such an inconvenience I will not being flying with them agin!! They also did not cover my hotel or the taxi costs associated with me having my flight canceled, not even a discount!!!!!"
Pros: "The flight itself was fine."
Cons: "The flight left really late, which meant that we had to rush to the next terminal when we arrived in Chicago for the transfer flight."
Cons: "Four hours of delays."
Cons: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."
Cons: "The boarding lady on lines 3-5 was rude with several people."
Pros: "The crew was very friendly and attentive."
Cons: "Flight was late so I missed my connection. Then my luggage was delayed by five hours behind me. Generally poor service."
Pros: "Seats were comfortable"
Cons: "35 minute delay in departing. Sat on plane at gate waiting to depart."
Pros: "Fast loading and unloading."
Pros: "The entertainment offerings were good. One crew member in particular helped us get back on the flight after we had been booted."
Cons: "Gate agent for Air Canada completely unhelpful about getting us to our connecting flight. Then the Toronto Airport was just HORRIBLE: all along the way, we had to go through security again to get to the American side, and there was no warning that the drinks we had bought *at the Dublin airport* would all be thrown out. Rude security employees. They also very slowly went through the duty free bottles of whisky I bought *at the Dublin airport*. Then there was this stupid line of kiosks that no one knew how to use, then for some reason another boarding check, then another, and then finally customs, with more rude staff members. We had NO IDEA any of this was coming, and got no warning from Air Canada. Then we rushed to our connecting flight, only to find out that we had been booted from the flight anyway. (I got an email about it, which of course I didn't check because I have limited data -- not everyone is made of money who can afford unlimited data!) Then we got on finally boarded, only to sit on the tarmac forever in uncomfortable seats when they could've just let us sit in the airport. Ugh."
Pros: "The flight last less time than expected."
Pros: "Nice staff"
Cons: "Not much"
Pros: "Flight was good but there was no tv"
Cons: "There was no TV or to play games"
Pros: "Everything went smoothly. The crew was fabulous and the flight smooth."
Cons: "Not a single complaint from me!"
Cons: "The fact that my ticket said something different from my itinerary and I spent far too long at the counter to get a seat assignment."
Cons: "We were late getting into Chicago and I missed my connection to Albuquerque. I was scheduled to arrive at my destination at noon and because we were late, I didn't get home until almost midnight."
Pros: "entertainment choices"
Cons: "boarding process crew not helpful in baggage storage"
Pros: "Legroom of seat, on demand and complimentary entertainment system and stable connection of Wifi."
Cons: "Delay of the flight..."
Pros: "Why is it ok for flights to the US to always be 20-30 mins late ?"
Cons: "Delayed flight and tv screens were not working well"
Pros: "I liked the boarding lines based on groups."
Cons: "Only was offered a small bag of mixed snacks and a drink."
Cons: "Delayed, no food, waiting time to get out of plane too long"
Pros: "One Time. A very polite staff!"
Cons: "Finding an overhead luggage compartment was difficult. Some peoples luggage is over sized, and some stow two items."
Pros: "Got us home safely. Confortable seats."
Cons: "Left one piece of luggage behind. Had to wait for it to be sent on next flight."
Pros: "More leg room and in flight entertainment."
Cons: "Stewardess spilled hot tea on my husband and did not apologize."
Cons: "Flight delayed, service with discrimination, pride, specially male crew, this is a really bad flight experience."
Cons: "It was so late, I almost missed my connecting flight. They were not helpful. They did not communicate well and they refused to take any responsibility."
Pros: "Again, nice selection of entertainment and great crew."
Pros: "You want comfort? this is the way to go."
Cons: "Entertainment on short flight was limited."
Pros: "I . was impressed with the food and service.over all the whole trip was very good"
Cons: "there was nothing I did not like"
Pros: "The pilots always announced when to expect turbulence and apologized ahead of time; turbulence really wasn't that bad either. In-flight entertainment never cut out, though the options were limited."
Cons: "The intercom that the flight attendant used to speak to the passengers was very quiet, so it was hard to hear what he was saying every time. However, the pilots' intercom was very clear."
Pros: "The crew members in both the flights were amazing. they seemed like they enjoyed their job. Its not very common at Air Canada."
Cons: "The flight from Chicago to Toronto was delayed by half hour. But the boarding gate agents did not even mention the delay."
Pros: "Run by united but more efficient than a recent Air Canada flight."
Cons: "3 hour flight and had to pay extra for entertainment. Only two biscuits given for food. Cramped seats for anyone 6ft tall."
Pros: "Overall it was good. The crew was very friendly. The plane was small and it was a short flight, so everything else was average as expected for a short flight."
Pros: "Seats were ok."
Cons: "Crew was very grumpy and not accommodating to families (ours and others). No wifi or outlets."
Cons: "The actual flight was fine. It was the delay, followed by what seemed changing info on when it was happening. Every 30 minutes it changed. Five minutes before the flight, the info board said it had been moved to 9:40pm and was changed from Gate 3 to Gate 30, a very long distance to get to. However t"
Cons: "With the exception of delays due to thunderstorms all was excellent."
Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"
Pros: "Crew was friendly and the seats were roomier than I expected."
Pros: "Amazing crew"
Cons: "Tight seats, no access to actual WiFi unless you purchase a yearly or monthly plan"
Cons: "The flight was a little early which I truly love! Everything else was just fine."
Cons: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."
Pros: "The crew were very nice and professional."
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Cons: "Several delays for maintenance and then plane in our gate when we landed"
Pros: "Economy plus was so roomy and the crew was very attentive and nice."
Pros: "On time"
Cons: "Space a little cramped.for spmepne 6'3""
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Check-in process was smooth"
Pros: "Lots of leg room for a regional jet."
Cons: "AC was not very good. Very warm on flight."
Pros: "The flight was actually with United not Lufthansa."
Cons: "It was like they changed our Lufthansa flight to United. I was not able to get our seat until the last minute at the counter. Luckily the crew was good and helpful atherwise I could not even sit with my husband. My chair was broken so I had to sit very straight. The screen was very tiny like only half size of the one on Luthansa flight. The food was only so so as well but that was just my personal taste."
Cons: "Delayed due to a late crew member. Arrived 2 hours late into O'Hare making for a very tight connection. Other than the delay, all was fine."
Cons: "Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time"."
Pros: "Staff are so nice"
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Pros: "Our flight was changed a total of 6 times. We spent 9 hours waiting because their wasn't a crew. When we tried to board our seats apparently we're given away to someone else. I will never be on another united flight again"
Cons: "Extremely small plane. No tv in headrests or on plane, Not enough room for everyone's carry on, no usb charging ports, don't offer unlimited snacks and beverages. They did not offer ANY drinks or snack on this flight which is ridiculous."
Pros: "I was impressed that he came into the cabin to talk to us face-to-face instead of just over the intercom. He was friendly and humorous at boarding, and completely serious when he needed to divert. Explained clearly why and kept us informed of next steps."
Cons: "Other than sitting in the airport for 4 hour and changing to 3 different gate and not getting in till 7:30. Need I say more"
Cons: "One of the crew members was late to arrive, so boarding was delayed. However, The gate crew was amazing, very communicative and apologetic. During the flight the attendants seemed very agitated, I think a smile would go along way to improve the attitude of everyone. I also work with the public, I get that it is challenging, but I do believe that the simple gesture of a smile sets the tone."
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Pros: "United Provide good service"
Cons: "The flight delayed"
Pros: "Very short flight seating was normal for what I expect as a guy my size"
Cons: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
Pros: "The crews and staff were competent and helpful."
Cons: "The seat pitch and width isn't worth the price of the flight. Some passengers winced some when they saw where they would be seatied in the cramped cabin. For the plane type, I would think not much can be done for the width, but the tight seat pitch is very tight for most of the people that fly."
Cons: "I'm 5'3 and could not even lean forward to rest my head on the table in front of me because there wasn't enough room. I shouldn't have to pay an additional 95 dollars to have what was previously considered a normal seat with normal leg room, especially after loosing 6 hours of my life due to United flight delays during the course of my trip."
Pros: "very kind flight crew, no complaints coming back!"
Cons: "We did have one seemingly annoyed flight attendant on the way to NOLA from Chicago, and older woman. Seemed like every question we had was a burden. Everyone else was really nice, though."
Cons: "My flight to LAX was delayed by over two hours and I had to call and reschedule. I was rescheduled to an AA flight connecting in Chicago. The flight from Chicago to LAX was delayed by over four hours!"
Pros: "I like that it was big airplane"
Cons: "I was sitting by the exited and I didn't like it I couldn't sleep at all because the seats were not able to go backwards there was a woman that was standing at the entire flight because it was so difficult to fall sleep...!!! She was older I kinda feel bad for her I am 22 but I didn't really care but this woman was in her 50s and I felt terrible for her."
Cons: "I never made it on the flight due to weather conditions they couldn't even hold the flight, and then when I have to get my own accommodations had to pay for my own hotel that is not cool"
Pros: "Flight and service were great."
Cons: "United it terrible at letting you know flights are delayed. Got to the airport and found out my flight wasn't going to take off till 2:45 which was 4 hours later then my scheduled flight. I asked the ticketing associate why it was delayed and she said that it was due to crew issues. At least let me know that the flight is delayed so I didn't have to get to the airport 5 hours before my flight took off."
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Pros: "Crew was great."
Cons: "Unfortantely their was a mechanical problem that delayed the flight. I understand that failures occur, but only having one mechanic available to work this problem is not good. What happend to the two person concept when working on critical aircraft systems? Pretty hard landing at Chicago."
Cons: "No alternative options given. Slow response. No retrieval of email confirmation after purchase of trip. Flight was delayed and no notice was given. Rental car had to ordered last minute and was left without room and board for the night. Had to call again for actual co formation of second flight because no notice was given,"
Cons: "The seats are so narrow in coach that the man with broad shoulders that sat next to me could not help being in my seat. I needed to be able to sleep, since it was an overnight flight. This was not possible."
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "Crew were helpful"
Cons: "People are not cattle. Airline profits make flying comfortably a thing of the past. This flight was no different."
Cons: "This was a great value and we enjoyed the flight"
Pros: "The flight attendants were really nice, funny, and attentive. They were great."
Cons: "I think it is insane that the overweight charge is double. The baggage fees are insanely expensive and the seats are so close together on the plane you feel like you are sitting in each others lap. Considering how many passengers they have on the plane and how much money they make show how horrible the baggage fees are because clearly they are making profit. Also, you can't even get water without paying for it. Everything here costs, this is why I will continue to fly with Southwest and I will never fly with this airline again."
Pros: "Flight departed on schedule and arrived before scheduled. Attendants were courteous and helpful."
Cons: "Very cramped seating. Was OK for short flight, but would be very uncomfortable for longer flights. $3.00 for a drink of water!"
Cons: "I had to leave in an emergency and they refused to give me my money back I left on Saturday instead of Monday and they refuse to return my money or give me credit for my flight"
Pros: "Price Crew"
Cons: "Seats dont recline Not even a bottle of water provided"
Pros: "First time I have flown with Spirit - had to get used to new rules. Everything went smoothly- still a few things that aren't clear."
Cons: "If we are given a cost gradient for seating, why not do it for drinks and food. Sell a few outstanding spirits, food, beverages etc- customers will either want to pay extra or not."
Pros: "The professionalism of the crew and staff."
Cons: "The overselling of seats; however, the compensation offered if I was unable to obtain a seat was good."
Pros: "Crew was friendly."
Cons: "Late 4.5hrs, several false "we're boarding now". No communication of what the issue was. No in-flight service, even a soda wasn't free. Never again."
Cons: "Hidden fees, water cost money, you save nothing with the cheap fair"
Cons: "I thought I had checked in to the flight earlier in the day. When I arrived at the check in counter to see if another flight was available, the only other option would have gotten me there after 2 stopovers. I was headed to a wedding and had to make the rehearsal dinner. The woman at the Kayak counter suggested that I try to get a new flight with a different airline. I did, and transferred airports. The next day, I received a note that my entire itinerary was cancelled because i had missed one leg of my trip. After spending 30 minutes on the phone with the help desk (who were very nice, but wouldn't budge) i was unable to get anywhere. Then, I had to buy another one way flight home to make it to work the next day. I will never fly Spirit again."
Pros: "We made it safely."
Cons: "Flight delays, we were on the plane for an hour after landing. sitting on the tarmac."
Pros: "The plane seemed safe and the flight crew were human"
Cons: "An hour plus delay at New Orleans due to weather at O'Hare turned into an extra 40 minutes dickering around the runways waiting for a gate. Also, as we approached final descent, we were told to return our seat backs to their upright position, which is kind of a dick move because the seats on this plane don't recline. Too much A/C."
Cons: "Flight was cancelled without explanation. Found out at the airport instead of text, email, or call beforehand."
Pros: "Seats are the most uncomfortable I've ever experienced. Maybe acceptable for short flight, but more than 2 hours never again."
Pros: "At one time I excused the consistent lack of customer service. I overlooked feeling simply like a number, for price but I was sadly wrong. Worse customer service on the planet..."
Cons: "I arrived at 5:40 stood in line not knowing more check in machines one the other side of where the customers stood. (Had the agent focus on us instead of being on the phone). Had check in on the drive there got there and was told I need two check in prior to 40 min of my flight. I said mam it's 5 min after if You try help me I'll make it. She sent me to another line, then they sent me to another line so he could say no refunds I should have read the fine print..... KICKER TO ALL THIS I MISS MY AUNTS FUNERAL AND THAT FLIGHT WAS DELAYED ONE HOUR... if they had pretended to do some customer service I'd have made my flight and her funeral."
Pros: "Friendly staff. That's it"
Cons: "They cancelled my Wednesday night flight and could not reschedule another flight till Friday to vegas but could not guarantee a flight from Vegas to Chicago. The next guarantee direct flight to Chicago is Sunday night. This is the worst delay I have ever gotten. Will never fly Spirit again."
Pros: "I made it home from NOLA in one piece."
Cons: "Had to wait for a gate to open for 40 minutes once we landed at our final destination. I realize that's not entirely the airlines fault, but it is their fault for thinking that it takes close to 3 hours to fly from NOLA to Chicago when it really only takes a little over 2 hours. So of course O'Hare didn't have a gate ready when we arrived 40 minutes early."
Pros: "The flight was delayed two hours. When we landed at our destination, we had to wait for over an hour to dock."
Cons: "Was told the only flight I would be guaranteed a seat on to Chicago was not until 36 hours later- So I bought a new ticket on a different airline to go home."
Pros: "I liked the easy boarding process. The crew was very polite. It was an easy, smooth flight."
Cons: "I am 5'3 and I only had a few inches between my knees and the back of the seat in front of me. Not super comfortable but my flight was only 2 hours so it was manageable."
Pros: "I picked my seat beforehand and it was a big, comfy seat. Flight was on time and smooth. Nice crew members"
Cons: "I dislike that you can't even get water without paying for it. Offer a little something!"
Pros: "The crew was very nice, jovial, made a lot of jokes and kept it light. The airplane, upon boarding, was clean. That's the best I can say about Spirit."
Cons: "Spirit has lower costs, but at a price. To check a bag is another $50, and $55 to carry it on, and while you can get discounts on this if you sign up to be an awards member with Spirit and manage it PRIOR to your flight, this was not explained anywhere in my original booking. Food and beverages are SO overpriced - it's clearly a major profit center for Spirit. The plane was not comfortable. Very tightly crowded, seats do not recline, no back pockets for storage, no entertainment or WiFi - bare bones comfort. At the Las Vegas airport, we waited in line to check our bags at the Spirit counter (the only option for bag checking) after signing in at the Kiosk for over 40 minutes, and at 45 minutes until our flight was about to take off, finally took our boarding passes so we could go through Security. If Security had been busy, we would have missed our flight. This was NOT handled well as they kept calling other flights to "jump" the line. Basically, Spirit touts a lower-cost airline for a small downgrade in comfort. In reality, it is a very SLIGHTLY lower-cost airline with a major downgrade in convenience and comfort. I will not be selecting Spirit again."
Pros: "Flight crew was very friendly and nice. Departure on time and arrival ahead of time, that's always nice."
Cons: "Don't like all the extra charges but now that I know how the system works maybe the next time it will be less. This is a no bells and whistles airline. Just gets you from one destination to another. That's fine by me."
Pros: "Jan 2 flight was cancelled due to crew issues. Spirit refunded me and said I would have to find another flight with another carrier. They could not get me to Chicago till Jan 5 which was unacceptable. As soon as I use my mileage points I am done with spirit. They don't leave on time and this has been going on for years"
Cons: "The seats were much more confined than flight to phoenix, I asked if I could occupy empty seats behind me, I was told no by flight attendant, medical purposes, yet one of them occupied during flight. I was very uncomfortable and in physical pain afterwatd, I will pay more $$ next time for extra room in other airline. I was also charged twice for reserving carry on luggage. Paying extra to eliminate these factors will be worth it too me."
Cons: "Rip off airline...not worth the cheap price to then pay $55 for a carry on bag...plus you have to pay for drinks on the plane."
Pros: "Quick check-in and short lines for security"
Cons: "No free water? Really? Things spirit can't do anything about: noisy crying children, loud talking, etc. disrespectful travelers"
Pros: "Price of ticket"
Cons: "Primitive boarding procedure nearly caused us to miss the flight. Kiosks won't print your boarding pass within 45 minutes of your flight time, even if you are checked into your flight. And Spirit does not permit you to use a boarding pass on your phone, you must waste natural resources & print. Unfortunately, we had a problem while returning our rental car, so we were later to the kiosk than planned. So, we had to wait in line to ask an employee at the counter to print out boarding passes. Thanks to the kind passengers of LAX airport letting us jump in line several times, we made our flight just as doors closed."
Pros: "Plane was on time."
Cons: "There is no food for me on such flights if I have to pay $3 for a small bag of chips. N/A is a better answers for these kinds of flights. Also, there is no entertainment unless you bring your own stuff."
Cons: "We were delayed over an hour, with no support at the gate to explain why or let us know when we would be leaving. Incredibly frustrating, as I booked this flight (instead of another airline) for the departure time. Would have rather used another airline.."
Cons: "We thought we found a great price for a quit trip to visit our new niece. We were totally wrong. Spirit charged us more than then the industry norm for a checked bag. I had tried to check it in early online but their mobile functionality doesn't handle payments. So that was $50. When we arrived they were highly disorganized and it wasn't clear what line to get into. Let's just assume that's just part of an airport experience. We get to the gate, and see that the flight has been delayed an hour. We decide to hang out there and learn over the intercom that the flight was delayed 2 more hours. Did they update the screen? Nope. Less than 20 minutes later they were boarding. It gets better though! After partly boarding the flight, they made everyone get out. We were grounded for a long time before and after landing without adequate information from the pilot on why or for how long. Finally when it got to the point I was going to pass out they wouldn't give me water because "I had the entire flight to make a purchase." Never again!! Never!!!"
Pros: "On time"
Cons: "I could not check in using my phone. Had to log onto a computer to sign in online. Was not given my flight info, had to call for it because the online log in said "no itineraries found" when I did have a flight so I had to call and be on hold for 20 minutes before someone would email me my itinerary. Seats do not go back. Flight pricing, I felt tricked and like I was scammed. Nothing is included. Everything is so expensive."
Pros: "Absolutely nothing."
Cons: "Tight squeeze seating, gum chewing staff with talons for fingernails and excessive jewelry and an attitude of excessive power over all on board, tight aisle space, non reclining and uncomfortable seating."
Pros: "Crew were delightful; Gate staff were excellent"
Cons: "Seats were awful; when I made my reservation, I selected my seat for each leg of my journey then when I arrived at the airport and checked in, I was given different seats.... paying $55 for a carry-on is ludicrous! I will not fly Spirit ever again!"
Cons: "when we were "checking in" it was difficult to add seats and add carry on luggage. also there were hidden fees we were not aware of at time of booking the flight. like paying for a seat, i thought that was covered by purchasing a ticket, & when do you need to pay for carry on luggage. i felt that spirit was "nickel & dime" the entire time."
Pros: "When the flight was over"
Cons: "The seats suck. They'll charge you for everything and their allowed carry-on bags are hilariously small. It was my first Spirit flight. And my last."
Pros: "The flight attendants were very friendly"
Cons: "Just terrible, cheap airline"
Pros: "I did not like any part of the experience. I love you kayak but please do not offer spirit airlines flights! They are truly terrible."
Cons: "Really dreadful! This airline is insanely riddled with hidden fees. They will charge you for every breath you take. By the time I was finished with paying the fees my flight had gone up by $100! Absolutely deplorable! I really enjoy kayak for the financial liberty it allows me and this Spirit airlines ripped it away from me. Not to mention none of these fees are mentioned before I purchased the flight! For god sakes buying a ticket doesn't even guarantee you a seat! I absolutely understand that every airline has extra fees, but Spirit was an insane outlier. I was charged for a Carry-on. A CARRY ON! Never again! Tisk tisk kayak!"
Pros: "I would rate entertainment as excellent, if by 'entertainment' you mean the ridiculous organization and communication of the staff. THey issued the wrong boarding pass to all passengers on a chicago bound flight, guided us to the wrong gate, and mistakenly told us that the flight was cancelled, when in fact it was a different flight that was cancelled. This led to many passengers booking new flights or going home."
Cons: "The flight to Chicago was delayed 1 hour. I had an horrible experience with the return flight, they first delayed it 2 hours, then 3 hours, then 4 hours... I spent 5 hours in the airport before I gave up on them and cancelled my flight back. I had to buy a ticket from another company.... Also the ticket price is misleading because they charge you for carry-on luggage (like 50 USD). During the flight they even charge you for water, which is free in other airlines :-("
Pros: "The crew was nice, very kind people."
Cons: "Delays, more delays, they seem to be not ready for the unexpected things that can occur. The plane is so small you feel like riding a bus with wings."
Cons: "For 24 hour check-in it costs money to pick a seat on website. Also checking bags are too expensive."
Cons: "I would never fly this airline again. I like to think I'm a pretty reasonable person when it comes to customer service, last minute changes, and things like that. Checking in was no problem. Our flight had already been delayed so I was prepared for a longer wait. As I sat there, the flight got delayed two additional times. Ok, no big deal, but when customers were asking why the attendants could not tell us. When asked a general time we would be boarding, people were told "when the captain gives us the OK." Finally, we boarded almost 4 hours later when the delay stated only 2 hours. The plane was OK, but the attendants were far from pleasant. I was OK with no Tvs, baggage prices, and all of that because I was aware beforehand, but the way the staff acted was completely disgusting. After finally getting Chicago, I waited almost 45 minutes for my bags. When I called my car to tell them the delay they replied that Spirit had been backed up all day. Why? No one really knew. On the way back from Chicago to Boston, the flight was set to board at 1:09 pm. The airport was extremely busy, so I did not get through security until about 1:40. I ran to the gate only to see that they hadn't boarded yet. No updated on their website of the delay and nothing sent to my email. We didn't actually board until about 2pm, and then had to wait an additional 30 minutes on the plane because one of the attendants was late getting on. So now, it is about 2:45 and we are finally taking off-originally scheduled at 1:54 with NO updates sent to the customers on the delay. No one explained the delay and no one could give a time when we would take off. A few people tried to call the airline to explain their concerns and were abruptly hung up on. The least Spirit could have done is listened to their concerns and gave an apology. I will never, EVER fly this airline, and I suggest you don't either."
Pros: "flight was on time"
Cons: "seats are too cramped. Passenger behind me kept kicking my seat the entire time (and she was a grown woman). People leaving the fight need to be told to be orderly. I had to calm down a verbal confrontation between two men because one guy try to rush from off from the back of the plane and bumped into another man. Crew did nothing, if I wouldn't have stopped the confrontation it may have gotten ugly."
Cons: "CARRY-ONS cost money. They cost more money if you don't buy them ahead of time. It costs extra to CHECK IN WITH AN AGENT. The airline is not upfront about any of this. These charges supposedly keep the cost of the ticket low: You only pay for exactly what you want (ie: if you don't have carry-ons, you can get away with paying less.). This is bullshit. They charge for WATER— tap water— on the plane. It is purely a money making scheme. They don't have repeat customers because they are awful. Oh and the seats are tinier than any flight I've ever been on. Truly the worst flying experience of my life."
Cons: "the worker saw me with terrible face and even they didn't explain me why my flight was canceled and they didn't help me anything . what they told me are just two things. refund or get another flight with another time .! . absoutely i did refund ."
Pros: "in-plane crew was efficient and unobtrusive."
Cons: "Plane landed late, taxied for later, and bags took over 2 hours to come out on baggage claim. some delays can be expected, but 3+ hour of delays without poor weather or any other noted special scenarios is absurd. No notices or apologies given."
Pros: "Excellent experience. It's always a good experience when the plane lands but to take a good thing to the level of excellence is not easy. Kayak and Spirit airlines are top-flight companies."
Cons: "I didn't know about Spirit airlines sooner."
Pros: "The airline is a bit of a fraud. It makes it seem that the tickets are cheap and.then you have to pay for everything including your own seats. The return flight got cancelled for no reason and we did not hear from the airlines not did they offer a solution on their own. We had to call and make you put us on a flight for the same day. I would not use you again."