Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "More comfortable seating. Fortunately this flight was also late in departing so I was able to make the connection!"
Cons: "Boarding seems to always take longer than necessary. Why not board passengers in the back of the plane after special status boards?"
Pros: "Amazing crew"
Cons: "Seats are hard and uncomfortable"
Cons: "Was delayed a lot"
Pros: "Direct flight from Sioux Falls to Dallas"
Cons: "We turned around due to equipment issues and had to spend the night. While American picked up the tab, instead of staying at one of the hotels on-site, we were shipped via bus to a low-rate hotel roughly 45 minutes away. Did not feel safe that night!!"
Pros: "The Cabin Crew were very kind and always cared about your comfort."
Pros: "I was sitting next to really fun people, so that made the flight more fun. The crew was nice."
Cons: "The baggage delay was rough. It was due to lightning so it wasn't totally the airline's fault, but my bag was unloaded from the plane at 7:45pm according to the AA app, and I didn't get it from the carousel until 8:59pm. I don't know where it was in the meantime after being unloaded."
Pros: "They quickly rebooked us after cancelling our original flights"
Cons: "The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice."
Pros: "We were delayed due to inbound flight being late. Then weather set in, which delayed all flights outbound in ORD. The flight crew went above and beyond to make up for your delay."
Cons: "Allow married people to travel with their news names."
Cons: "One of the seats in fseat"
Pros: "Yup, the best part was that even with Basic Economy our family got to sir together and love that the carry-on is free again. Try the crackers instead of Pretzels as a snack though"
Pros: "Those little cookies were good and that's about it. The second half of this trip was a disaster and the crew, agents, and American Airlines should be ashamed at how they treat people just trying to go about their normal business lives. Makes me wish SouthWest had more flights."
Cons: "The agents at the connecting flight were absolutely the worst ever. Management would not even acknowledge who he was or me and didn't care to help in any way. If they would have pulled they faces out of their personal cell phones they might have been able to be helpful. Worst. Attitudes. Ever."
Cons: "Delayed for more than 2 hours, at midnight, then more delay over the plane"
Cons: "Neverr made to Chicago due to maintenance issues on 2 separate planes. Missed connection, got a different flight to LaGuardia,, atill dont gave luggage that had been out for delivery since 6/30."
Pros: "Not much"
Cons: "DFW is in terrible condition,same as ORD T3."
Cons: "Fast flight"
Pros: "News, Maps"
Pros: "Entertainment and personnel."
Cons: "Very tight economy seats (and I am a small woman)."
Pros: "Smooth in every way."
Cons: "Everything was ok"
Pros: "Seats, hospitality, friendly demeanor of the staff"
Cons: "Food did not match the Indian palatte. In spite of specific request for indian food, what was served smelt and tasted like Chinese food masqueraded as indian"
Cons: "90 minutes late"
Pros: "change to larger aircraft meant more room."
Cons: "change to larger aircraft caused significant delay without option to disembark while maintenance was being done. Also time between connections was too tight."
Pros: "In seat entertainment"
Cons: "Not enough food options for purchase."
Cons: "Flight delay"
Pros: "Great flight, no issues."
Cons: "Dont have any issues"
Pros: "The free movies that are provided with the normal boarding passes is a huge plus that definitely comes in handy for longer flights. The staff did handle the delays very professionally and offered to help in any way possible"
Cons: "The flight received multiple displays before the plane landed then once it had landed it took the crew over an hour to decide that it was broken and that we would need to relocate to another plane."
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Cons: "Kayak repeatedly listed the departure gate as D36 when it was D17."
Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."
Pros: "Badly handled dealy situation"
Cons: "Airplane very clean like new"
Cons: "Seemed like most people had the same boarding group so the queue was a cluster"
Pros: "I didn't like anything"
Cons: "Overhead compartments full. Had to check carry-ons to final destination before boarding. Groups 3 and 4 and most of Group 2 had to check their carry-ons due to AA allowing more than 2 carry on items per person and oversize carry on items for Groups 1, and all the Advantage classes called."
Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."
Pros: "Entertainment screens at every seat. Enjoying and helped pass time of flight very well"
Cons: "Should be allowed one checked bag per person at no charge"
Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"
Pros: "This new 787 was by far the best flight experience I've ever had. Superior equipment to other airlines and most other American planes. Loved my flight!!!!"
Pros: "Fantastic first class seats and service."
Pros: "Courtesy turning off the lights during a night flight."
Cons: "Outdated aircraft. Newer models have an entertainment monitor and individualized charging stations on each seat."
Pros: "Aircraft comfort and entertainment options"
Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."
Pros: "Air Berlin has very nice jets"
Cons: "The connection time was much to short, 40 minutes connection. I was in the back end of a 777 with a lap child. My stroller that was gate checked came back with a missing wheel on just"
Pros: "The flight attendants were great, and the plane wasn't completely full so there was a little room to stretch out. And you'll never hear me complain that American Ninja Warrior is on tv."
Cons: "The plane was late, and I had a connecting flight. Luckily I made it in time, but my connector, despite also being American Airlines, was in a different section of the airport. And the seat was really uncomfortable when sat in for two hours."
Pros: "The pilot and his crew helped me off the air craft"
Cons: "No help was available to me and I need a wheelchair when traveling now just simple no help"
Cons: "We had no crew for an hour, causing a delay. We finally boarded and then sat on runway for over an hour. Pilot then said he was out of his time and we were low on fuel, so we had to go back to the gate and get off the plane. This delay caused me to miss my next connection in Chicago."
Pros: "Gage changed from A13 to A17. Got to know this from Kayak. Great servicr."
Cons: "Didn't get real time updates from American airlines."
Pros: "Very friendly crew & fairly easy boarding."
Cons: "Slow wifi & power outlets hard to find & didn't work."
Pros: "It got us to London. My bags were quickly available."
Cons: "The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future."
Cons: "We should up 2.5 hours before our flight. Was told by United desk clerk my flight to Chicago was the day before and that the reservation for my wife was for correct day but had been cancelled"
Cons: "It was professional, no fuss but somehow slightly detached. I had no food only a water. A friendly inside crew."
Cons: "Flight was super delayed, staff wasn’t very helpful when I was getting rebooked"
Pros: "Always love flying United. They even gave my mom the extra snacks since she mentioned how amazing the new snacks were and they were so nice!"
Pros: "The flight was smooth and although we had a 20 min delay, we still arrived on time"
Cons: "I spent close to 30 mins at ticketing after I had already checked in online. A good 10 out of a possible 15 kiosk machines were down, with only 2-3 service employees to assist."
Pros: "The trip was fine. No complaints."
Cons: "We specifically booked this flight so that we would be able to be with our daughter for her 1:00 pm appointment at the Huntsman Cancer Center in SLC. Our flight was cancelled the night before and later rescheduled with a 3 1/2 layover so we missed her appointment completely."
Cons: "They took so long to open the doors almost mis my connecting flight"
Pros: "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
Pros: "The staff was attentive to our needs regarding seatis."
Cons: "Food choices remains not so good"
Cons: "2.5h hours delay almost made me miss my second flight that day. Also agent didn't seem to know anything so wasn't able to help."
Pros: "The flight was smooth"
Cons: "The flight didn't offer PDE"
Pros: "Staff was courteous and kind, very professional."
Pros: "The trip TO the United States was bearable."
Cons: "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."
Pros: "On time, even arrived early. Nice, clean plane. Good experience."
Pros: "Boarding was easy and quick. Staff was very friendly."
Pros: "Board on time Friendly staff Pilot said hello"
Cons: "Very loud inside cabin. Louder than usual I should say. Seats a little snug. Also, was trying to sleep and attendant woke me up twice. Once to ask if I needed a beverage. Another time to see if I had trash."
Pros: "The crew, complimentary food and drinks. Love UNITED"
Cons: "The delay...things happen though and the pilot was very thoughtful...he explained reasons:... Otherwise uneventful.."
Pros: "Crew was very professional and handles the delay very well."
Cons: "Our flight was delayed first by plane maintenance issues, and then by weather rerouting. My 6' 6" husband was miserable, since the legroom for his seat was drastically insufficient. Our flight ultimately landed over 2 1/2 hours late."
Pros: "The plane was extremely filthy and it made for an uncomfortable flight."
Cons: "See above."
Pros: "I like the text message notification service from united."
Cons: "Two of my three flights were delayed, the last one by 3 hours. My first plane was freezing cold."
Pros: "Not professional"
Cons: "Customer service is horrible. Flight was cancelled then delayed by 5 hours."
Pros: "The crew was polite."
Cons: "The flight was delayed over and over again and then when we got on the plane we had to wait a very long time to take off. The entire flight the air conditioning barely worked and it was extremely hot while we were stuck waiting to take off. No explanation or apology from any crew about the air."
Pros: "Organized boarding"
Cons: "Did not allow our emotional support dog with the letter our doctor had written. Was told it needed his license number. It is no longer required! The letter is good with 2 other airlines which we travel on frequently."
Pros: "I liked the staff. Everyone was nice and hospitable."
Cons: "The ride was a bit bumpy, but sometimes that's uncontrollable."
Pros: "Able to rebook us on delta"
Cons: "Plane was delayed, then mechanical issues made us deplane"
Pros: "Clean plane, seats and on time performance"
Pros: "Flat is very easy and nice."
Cons: "It was extremely cold on the plane"
Pros: "Everyone was nice, good flight"
Cons: "Not enough space to sit at the gate. There's been a trend lately to start checking all carry on bags due to space, but then you get on the plane and there's PLENTY of overhead space for your carry on."
Pros: "The flight not being cancelled at least. Clean plane"
Cons: "Almost 5 hrs delayed. Ruined the surprise I was planning for my family. Not due to weather and no other explaination from United other than "these things happen""
Pros: "Safety was emphasized and carried out by the pilot and staff."
Cons: "The boarding process in Atlanta and masses of people bunched up made for a disorganized boarding process."
Pros: "Quick, simple, easy to set up. Saved us from spending overnight in Atlanta waiting on Southwest."
Pros: "Being upgraded"
Cons: "Nothing was bad"
Pros: "you guys have tvs in the headrest and its spacious in the seating area. you all treated me way better than spirit airlines!"
Pros: "Roomy planes. In flight entertainment. Great service."
Pros: "We were flying from Atlanta to Chicago to Jackson Hole (50 minute layover). Because of bad storms the flight was delayed for hours but they got us on a different flight through Denver and we still arrived on time, and with all of our baggage. Great job!"
Pros: "The crew was very informing and they fly attendants were very polite"
Cons: "Once we arrived Ohara airport this went from bad to worse. The plane arrived late and the we sat in the airplane for over 2hours because of repairs being made. I feel like the crew cold have been more forthcoming about what was happening it took at least .30min before we were told anything. After sitting on the plane for over 1 hours they finally move us to a new plane to board all over again it was very unorganized ."
Pros: "Attendants were very courteous and helpful"
Pros: "On time; uneventful flight. Perfect!"
Cons: "Instead of pretzels they handed out ranch flavored items; I have food allergies to seasonings. I prefer just plain pretzels"
Pros: "I like the friendliness of the crew and trying to do the best to make our flight comfortable as possible. The plane was very big&nice. By S.K"
Cons: "I didn't like that i didn't have much leg room &scrunched in a three seater.And my ride home was a lil bumpy i guess due to the weather."
Pros: "All of the United personnel were pleasant, professional and very helpful. The connectivity for my devices at the boarding gate was an excellent idea."
Cons: "The seat on my return flight from Chicago to Atlanta was extremely uncomfortable. Also the charging ports at my chair in Chicago would not work."
Pros: "Staff was friendly and everything was timely. The operator on the phone was also great. Had the best deals for flights from Atlanta to Chicago for same day purchase."
Cons: "The seats on the Boeing 737 were very uncomfortable."
Pros: "My daughter and I sat in Economy Plus which was great because it was towards the front and plenty of leg room. We both have long legs, so this extra comfort made our flight much better and relaxing."
Cons: "One of the Flight Attendants was crabby and unpleasant. This was the first time I've ever had an unpleasant Flight Attendant on a United Flight. I travel quite a bit for business and always try to fly United. I always carry a large purse which always stays on my lap and her and I went back and forth because she insisted that I put it on the floor under the seat. This really upset me."
Pros: "The staff"
Cons: "The asian snack"
Pros: "Was good, but will be great if the wifi is free for all"
Cons: "Can't complain"
Pros: "The rate was great The captain was courteous The flight attendants was very courteous"
Cons: "The delays was awful I'm disabled wasn't offered no assistant to get from one terminal to the next because your flight delays we waited 3hours to go from Chicago to Boston then get on plane and wasn't offered but a swallow of soda that was poured out of a twelve ounce can split between three customers And I'm diabetic my sugar was low because the unexpected delay So that made a perfectly good trip awful"
Pros: "Nothing, they cancelled my flight a day in advance."
Cons: "They could have: 1) flown a plane in like other airlines 2) put me on another airline since they were unwilling to hold up their end of the agreement themselves."
Pros: "Friendly flight attendants"
Cons: "Delay in departing, but seemed to make up time in the air and landed on time."
Pros: "Friendly staff, easy boarding process, good seats"
Pros: "Poor service"
Cons: "Poor service"
Pros: "Not much."
Cons: "Seats are cheap and very uncomfortable! Paying for carry on? Website was not clear that I had to pay for Everything. I don't think I will be flying this airline again, unless I have no choice."
Cons: "Worse check in ever. Fly any other carrier. Extra money is well worth it"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Cons: "They charge for carry ons. They charge for water. The seats are plastic with no leg room and not enough room to put both arms on the rests at the same time. The seat trays a a third of the normal size, about the size of my iPhone. The flight was delayed for over two hours and no one seemed to know why. Even the pilots announced they had no idea. At the gate, the info screens were all wrong, for instance my flight was showing I was going to San Francisco when I was actually going to Chicago. The plane creaked and groaned and truly made me feel unsafe. I will never ever fly with them again."
Pros: "No upsell pressure. I flew out on Spirit and back on Frontier. Both tickets were about the same price; both flights were at about the same time of day, and were filled about the same (almost full). But the experience with Spirit was atrocious. They take every opportunity to upsell on their website and at the kiosk (Frontier upsells too, but modestly and not in-my-face). The boarding area was messy and the boarding process was rushed and disorganized (Frontier's was...normal). And the Spirit crew was surly and unhelpful (again, the Frontier crew was...normal). Frontier is everything I expect in a cheap ticket: just plain, normal, pleasant, service."
Cons: "The seats are painful -- hard, don't recline, too close together, too little space underneath, no power outlets."
Pros: "The Air Bus 321 was clean and the staff were friendly."
Cons: "They put us on a broken plane and it took 2.5hrs to fix and get us in the air. Offering a high rate credit card with miles on it is not at all acceptable."
Pros: "Flight was good"
Cons: "Baggage claim was very slow"
Pros: "Everything was OK, except one thing"
Cons: "Waiting for luggage 45min is too long"
Cons: "Seats were horrible"
Pros: "Prompt service"
Cons: "Crew playing with someone's glasses that they found."
Pros: "Very good"
Pros: "Staff was nice"
Cons: "We got charged for carry on.... and it cost $5 less to check in but they took forever at baggage claim."
Pros: "Crew was nice, flight was on time"
Cons: "No complimentary food or beverages served throughout the flight"
Pros: "Plane was newer."
Cons: "New plane lacked WiFi capabilities. Charged for seats, carry on or checked luggage, drinks and no snacks."
Pros: "The staff was very friendly."
Cons: "Seats were very uncomfortable."
Pros: "We had an amazing experience. Our way back home was even better. The staff made sure we were comfortable. We especially enjoyed Demetrius' company. He was very nice and so eager to assist."
Pros: "Friendly crew"
Cons: "No problems"
Cons: "The flight was delayed an hour and only gave the information one time after it was past the time of boarding."
Pros: "One of the flight attendants made the safety talk fun. The people at the desk in the departure airport (Orlando) were understanding and gracious when I didn't have what I needed."
Cons: "It was frustrating that there is a carry on baggage fee. That alone makes me not want to ever pursue Frontier flights b/c it seems cheap on the front end but then at the airport you realize it's just as much and you have to pay something you weren't intending. Also, it's a bummer there's no complimentary beverage on board. So it just seems Frontier doesn't have the standards one has gotten use to with other airlines."
Cons: "Keep in min someone else bought my ticket. However, is was ridiculously priced. Then you have to pay for carry on bag which is ridiculous and costs more than a checked bag. On the flight there were no tvs. No big deal because I don't feel like giving them more money. However, you don't even get water or anything to drink. So I sat there suffering with a dry throat the entire time. My friend asked for a cup of ice and they wanted $2. On top of that we hoarded the plane well after we were supposed to be already in the air."
Pros: "New plane and cheapest tickets"
Cons: "Pilot and Co-pilot didn't show up, and no one informed us until we were on the plane and it was time for take off. They took everyone off the plane and we had to wait 2 hours for the reserves to show up. Everyone that had connecting flights missed their flights, and it all boiled down to scheduling errors, where frontier scheduled too many hours for their pilots. Should've been corrected long before the flight."
Pros: "Theattendants were very nice."
Cons: "My flight was delayed for many hours. Frontier did give me a voucher for the delays everyone on the flight had to deal with."
Cons: "Low fare sure, but they rape you with extra fees for baggage and general seat assignments. I might have been the last person on the planet to learn that, but just in case - Don't be duped! You're going to pay the same, if not more, in the end as a United, Delta, or American ticket and they don't charge a fee for a carry on. Also, they have a actual cushioning on their seats not just hard plastic covered in padding. I've been on roller coasters that are more comfortable."
Cons: "First of all they charge for the seat, once we bought the tickets then they charge more money for the carry on bag than than the check on bag. That's crazy never again I'll buy from frontier. Once we arrived we took more than half hour to get to the gate. My husban had a panic attack because it took way toooo long"
Pros: "Plane is very nice"
Cons: "Too expensive fee for the baggage"
Pros: "Everything went smoothly"
Cons: "Paying for drinks and having to tip too. We are getting nickeled and dumped to death and it makes traveling so expensive."
Cons: "After we added carry on prices we would have been better if with a top brand flight. Not comfortable."
Cons: "Paid extra for "upgrade" & the flight attendant still thought it proper to want to charge me $5 for a btl of water. I told her no, I didn't want a btl just give me 4 cups of water! Problem solved!! All this Penny pinching is sickening!"
Pros: "On Time"
Cons: "That i Had to pay 80$ for my luggage."
Pros: "Fast boarding, earlier departure and very earlier arrival."
Cons: "No entertainment"
Pros: "I like the customer service. Keep that up if you plan to survive."
Cons: "You have to pay additional for everything. Even a cup a water. This is surely a determining factor for people who will decide to choose another airline who for $10-$30 more get complimentary drinks and carry on bags included. Something really does need to get reevaluated here."
Pros: "The flight landed early."
Cons: "We spent 15 minutes taxi-ing off and on the runway. Baggage was sent out 27 minutes after passengers left the aircraft. My seat was at the end of the aircraft, and I had to pay extra for that, and had sticky gum all over it. When I told the flight attendant, she said, oh no, really? The flight attendant did nothing to help me be reaseated or clean my seat. After a passenger vomited, the flight attendant did not help the passenger by providing anything to cleanup. The aircraft stank of vomit as we sat in the runway for 15 minutes. The flight attendants woke me up to sell their credit card, but not to provide refreshments/water. The announcements went on for over 10 munutes. My seat was surrounded by screaming and crying infants and nothing was done to help those mothers calm their children down. The seats had very little leg room for anyone my height and taller (5'9"), despite having to pay for the seat. I will not fly Frontier ever again. The upfront low price doesn't reflect the baggage, carry-on, and seat add-on fees, so it's very deceiving."
Cons: "That I have to pay for water all the other airlines give snacks and water free ."
Cons: "The lines to check a bag were outrageous and security check was the same."
Pros: "day 1 flight from mco to ord time 555 pm fine but next day when i wanted to return home i got blasted with a message that i was secheduled for early take off at 555 i had no idea that my flite home was at 555am somewhere i screwes up ,"
Cons: "next day i went to ohare at 330pm and wanted to log in for my flite home as far as i knew time was the same 555 but this turned into 555am which i had no need for at the sales desk they gave me a new ticket for the next morning at 555am and i got a window seat in row 70 after an hour of being squesed in the seat and when i told the stewerdessi was a disabled vet she took me up front in row 7 there were 6 empty seats on hand with extra foot room and i could stretch out my injured leg i spent 15 hours in side the airport but i did get a cot and a pillow and blanket this saved my day firstname.lastname@example.org"
Pros: "Clean plane, good crew. Always glad to land normally."
Cons: "Some small snack included? Wish we didn't have to pay for a carryon."
Pros: "Boarding was very fast and smooth. The flight was very lightly filled so guests were allowed to sit wherever they wanted. The flight staff was very friendly and the plane was clean. The plane landed earlier than scheduled at the destination and we were able to exit the plane immediately."
Cons: "Seats are uncomfortable, no complimentary snack or even drink. I was aware that guests are charged for carry-ons, so I planned ahead and packed all of my belongings in an under the seat carry on."
Pros: "Not crashing."
Cons: "Everything is sold separately, pay for seat, pay for luggage, pay for beverage. I really wanted to chew someone out for leaving us on the tarmac 2 hours. But who? Not the crew. Horrible experience."
Pros: "Staff was friendly"
Cons: "Baggage costs are excessive, seating costs are excessive, cost for soda is ridiculous."
Pros: "The crew was very pleasant. The young lady who served me the drink/snack was so sweet, and the pilot(s) were informative about the taxi times and weather forecasts. Each time I flew, they were on-time with boarding everyone."
Cons: "I don't like that they don't offer a free beverage during the flight. I believe the water is free, but you have to pay for a soft drink. I can totally understand a charge for alcoholic beverages and snacks, but c'mon... Additionally, the boarding process for my return flight was a bit disorganized. Instead of asking for one Zone at a time, like they did the first time I flew, they asked for Zone 1... then said, "Zone 1, 2, and 3." This made everyone rush up and clutter the area around the gate. That was silly of them to call all the Zones at the same time."
Cons: "It wasn't the flight although it very tight quarters. Also had to pay more for carry on baggage and also had to pay for the check in baggage therefore, I had to pay $85. more than I expected. I wanted to rent a car. I had never rented a car before. Expedia rented my car at 10 am and I didn't get to Orlando until 11 pm. They had already rented my car, so they charged for a bigger car. The ol bate and switch. I was in a pickle, so instead of paying $57. I had to pay $238. Therefore my inexpensive trip sure was very expensive."
Pros: "Boarding was fast, the ticket was cheap and we arrived early."
Cons: "They didnt offer free refreshments and that surprised me. I was not aware that I had to pay for my carry on. I fly frequently and would have paid a bit more to go with an airline that offered refreshments and 1 free carry on and a personal item. But instead my flight ended up be 2 times as much as with another airline. That really bummed me out because my budget it very tight."
Cons: "PAYING FOR A CARRY-ON?! That's bad form. Paying for sit down after we have already bought tickets? Just be up front with your costs. Thankfully I called the airline and was told if I didn't pay for a seat, one would be assigned for me on my boarding pass. I was not going to pay even more to actually sit on the flight. Two flight attendants ignored me and when they came to our seats they wouldn't even look at me when I smiled at them and was curious about food. I saw it done to other passengers too. I was extremely disappointed by that. Furthermore, Frontier needs to know how long the flight is going to be. Don't be guessing and then be surprised there is no gate available for you. I was told the flight will be 3 hours and it was advertised as such. In the end it was only 2. That in itself is fine, but where was the organization of the company when planning the flight, especially since the flight itself was smooth overall. I just found it weird. The seats were nice and clean. At least the captain updated us when he could. That, I appreciated. Overall, not the best airline but they'll safely get you fro point A to point B and for that I am thankful."
Pros: "First flight I've taken on Frontier. I liked the cleanliness of the airplane (vinyl seats instead of cloth). I did not have food onboard, nor was there any entertainment. Survey probably should include a N/A category."
Cons: "Maintenance issues. We had to wait to board due to a faulty seat. Then, once we boarded, we waited as the flight attendants were not able to arm the back door. Two maintenance workers attempted. Not sure if they were able to arm it, but we ended up taking off. A bit of a safety concern with passengers around me. Perhaps the pilot should have addressed the situation with the passengers and let them know that it was resolved for reassurance."
Pros: "The flight attendants were awesome!"
Cons: "Not comfortable"
Pros: "Loved that I could take a mini vacation for less than a hundred dollars! Got in a half hour early and plane was very clean, staff very friendly! No frills, but for that price it is still an amazing deal!"
Pros: "are flight was on time,the crew was great, very friendly."
Cons: "you pay too much for luggage.you have to make the seat more comfortable."
Pros: "staff was courteous and plane was neat and clean. a very visible improvement on seating. overall good experience."
Cons: "if bags are allowed this would be the most effective airline in America. Also add more destinations."
Cons: "The flight was late, boarding took an extraordinary amount of time. Once on the plane, we had to wait 45 more minutes to refuel the plane. All told the delays added more than 3 hours."
Pros: "My flight was delayed twice. The flight to Detroit was leaving from a gate nearby. Since my final destination was in Michigan, I asked to be transferred to the Detroit flight, since I would not make my connecting flight to Flint because of delays. The gate agents were wonderful. With 4 minutes before boarding closed, they switched me from the Chicago to the Flint flight, without complaint or additional cost. Very much appreciated!"
Cons: "The initial email regarding the flight delay came before 7 am, the second less than an hour before boarding. The gate agents didn't know about the second delay until they were informed by passengers receiving the email."
Cons: "Hour delay on tarmac. 15 minute delay upon landing. Waited over an hour for bags on first leg of journey. $50 a bag."
Cons: "I sat in seat 7c I had two your girls beside me and they never stopped causing trouble for the whole flight, their mother was sitting on the seat in front of us and she never opened her mouth, they flight staff should of moved me to a different seat but they didn't, it was an absolute disgrace ."
Pros: "Cru is friendly and attentive. They actually seem to have a lot of fun. But we're still very professional."
Cons: "Was not confident in getting to Minneapolis until the plane was in the air. Emails stating flight was delayed. Then not. Then many many announcements I've other flights being delayed or cancelled. Did not lend well to confidence and travel. Will not be choosing Spirit Airlines again."
Cons: "Canceled my flight home to my kids and all they offered me was a muffin and $21 toward a hotel, transportatio, and food. Luckily I had friends to stay with otherwise I would've had to sleep at the airport. Didn't refund anything."
Cons: "Charged for onboard luggage"
Pros: "If you don't need a lot of luggage, and can go on a week trip with only a small duffle bag, the price is unbeatable."
Cons: "The seats didn't recline and were kind of uncomfortable. My flight to Orlando was delayed, but the wheather was bad so that is understandable..."
Cons: "Flight was cancelled with little warning. We were told it was due to weather, yet we were able to book another flight the same day and return home."
Pros: "Absolutely no problemsuch with the flight!"
Pros: "Positive attitudes"
Cons: "The flight (scheduled departure was 7:50 pm) kept getting pushed back, i.e. delayed 20 minutes, then 25 minutes, then 40 minutes, etc, for over 2 hours until we were informed it will be delayed to the next morning (9:00 am). Then we had to wait in line to figure out the next steps. A voucher was given but I'm not using it."
Cons: "I had to pay for my luggage which I'm use to carry on being free ..... stewardesses ugly...."
Pros: "We were delayed but the crew worked very hard to get us there on time, it was much appreciate!"
Pros: "Very friendly and direct. All employees very courteous"
Pros: "That the plane didn't crash"
Cons: "Everything. This airline was just terrible. A number of hidden fees, unfriendly and unhelpful staff, dirty airplane. My flight was canceled and when I asked for help finding a new flight home, the staff memeber cursed at me and left me in tears. I will never fly spirit again."
Pros: "I didn't die, but then again I haven't flown yet..."
Cons: "You name it they gave our plane to another flight. Never again with spirit it's not worth the headache"
Pros: "Flight on time. On line boarding process straightforward and made process at the airport smoother. Staff courteous. Ability to choose my seat in advance also appreciated."
Cons: "Wish seats reclined some on flights I was on."
Pros: "The flight crew was great"
Cons: "About 6 people on my flight had been double seated or sold a ticket for a seat that did not exist. How can that even happen?? Luckily the crew was able to resolve the issue quickly. If all the seats had been sold for the plane, someone wouldn't have had a seat. On top of that, there was no exit gate when we landed, despite driving around for an extra 20 minutes. It's a small plane company, but things need to be more organized."
Pros: "Attendants were great. They carried the load of three people with remarkable pleasantness!"
Cons: "Anything flying to or from Chicago O'Hare after 5 pm is going to run late. Flights from Orlando have crying babies. That being said, make sure you bring your own water and comfort snacks. Pack earbuds and ear plugs. If you have to pay for your carry on, do it right away ... the price goes up several times until your seat is confirmed."
Pros: "Check in was almost no hassle and boarding was efficient."
Cons: "No free pretzels"
Cons: "Delayed 3 times Felt abaondon by the airlines Horrrible customer service"
Cons: "Flight was canceled. They gavetwo reasons depending who you talked to. One was weather and one was because of air traffic. They were unapologetic and did nothing to accommodate anyone. I had to pay for a hotel and in order to get out early the next day, pay more on another airline. United was helpful. Will pay more and fly United next time."
Pros: "Getting off the plane"
Cons: "Canceled flight. Delayed 4 hours the next day. Co pilot disappeared. Flight crew acted like they were all that and were generally rude. My 12 year old could facilitate a better operation than 'spirit' air. I thought for a second I was getting punked, or had become part of a social experiment. The seats made me wish I was in a hockey rink."
Pros: "Food vouchers for delay, that's it."
Cons: "The flight was delayed twice and the customer service was horrible."
Pros: "Nothing except for the busy supervisor on the ground who tried to help me with the catastrophic service! (Normally will get a refund)"
Cons: "Last minute cancellation Poor options Most people from the company not very customer centric Bad bad bad we just managed to buy a ticket at AA extra price on time"
Pros: "seats up front."
Cons: "long wait to retrieve our luggage at airport."
Cons: "Costumer service is really bad.. They treat the passenger with no respect ..."
Cons: "The lights hurt my eyes and made me nauseated"
Pros: "Small and bumpy ride"
Cons: "Most of it"
Pros: "The pilot had a funny sense of humor"
Cons: "The rows of seats were to close together"
Pros: "You can tell the planes have been updated and they were comfortable."
Cons: "All of the joking done by the stewards on the overhead microphone. Too many jokes and their content, it wasn't funny at that point it was unprofessional. Super disappointed about having my luggage left at my city of origin and the earliest I was offered to get it returned was in 24 hours! So I'm in a new city with no clothes at all and the rest of my continents that were in my suitcase. Arranging to have the suitcase dropped off is not enough to counter the worry and financial inconvenience that comes with not having your stuff. I am thoroughly disappointed and will never fly with spirit again"
Pros: "Nothing - it was cancelled and I missed my trip."
Cons: "Terrible service only one flight a day."
Pros: "The seats and legroom were good, even though the seats don't recline."
Cons: "This is just their business model but I don't like being charged for a carry on bag or paying for water on a flight."
Pros: "Nothing !"
Cons: "Everything , the whole trip."
Cons: "Had to cancel. Didn't get any credit for future use even. Not happy."
Pros: "seat space"
Cons: "Our family was separated on different flights and we had to pay an additional $251 to get our minor daughter moved to our flight."
Pros: "on time arrival"
Cons: "no crew contact until 10 minutes prior to take off. We still didn't board and didn't know why we were delayed. Horrible take off Horrible landing....passengers actually made noises and spoke out when we hit so hard."
Cons: "5 hour delay to my return flight"
Cons: "The prices, bag charge!!!"
Cons: "Seats are smaller, everything has a price tag, trays are useless, ended up costing more than other fliights, delayed over an hour for no reason, seats are so cheap I could feel person behind me knees in my back the whole flight."
Cons: "Nothing to do with Spirit. MCO security was a huge cluster. I arrived 2 hours prior and by the time I got to the gate the flight was bording. They need help."
Cons: "Flight was delayed about an hour, charged extra for seats, charged extra for luggage, long line through TSA, uncomfortable seats, etc., etc., Miserable experience"
Cons: "Our flight from Orlando canceled and they told us we have to Chang the airport because no more seat in the same day from Orlando"
Cons: "Delayed 5 hours and I missed my connect flight to South Korea. The worst airline ever and Never use again!!"
Cons: "seats don't recline."
Pros: "My seat change"
Cons: "Because you can't see my disability, I was treated as if it doesn't exist. My doctor said I should sue, I'm ping this first or instead. I would like a full refund for the way I was treated."
Pros: "The fares were very reasonable. and the plane was clean."
Cons: "After we were in our seats, before takeoff a very large woman moved into the aisle seat. She was extremely rude. She did not fasten her seatbelt for takeoff and landing and hid it with a jacket across her lap . She wouldnt get up so we could use the restroom, but turned sideways but she was so large we had to practically climb over her to get out. We asked her to give her trash to the flight attendant and she became abusive and threatened to slap our faces and started with very rude comments and racial slurs. I know she did not have a ticket for the seat she was in. She make our trip terrible and no flight attendant ever said a word to her . I wish I has filed a complaint against her."
Airlines flying to Chicago O'Hare Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights