Daily cleaning, installation of cabin HEPA filters on flights from California to Bucaramanga
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Scores according to KAYAK customer reviews
Pros: "The seat wasn’t working properly"
Pros: "Overall trip was ok"
Cons: "Lady guiding people to register luggage was rude"
Pros: "Crew was great and friendly. The red-eye flight was half empty so I had a row to myself to sleep."
Cons: "I called two weeks before the flight to confirm my specific sport gear baggage fees (surfboard bag). They confirmed it would be $100 each way on Avianca. When I arrived, surprise, they said it’s busy season so now it’s $150 each way. Felt like they scam people when you have no choice at checkin."
Cons: "The food"
Pros: "Pretty much everything."
Cons: "I cannot think of a single thing that I did not like."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "Was unable to check in . You sent me an email stating the flight was delayed for 52min. I arrived to the airport and was told the flight was on time and it was never delayed and was unable to check in and board my flight."
Cons: "Seats are to small and food was overall not to par"
Pros: "On time"
Cons: "Service was a little off"
Pros: "The crew was friendly and showed great care, attended every need."
Pros: "Thank you"
Cons: "Thank you"
Pros: "The plane and it was in time. I could sleep"
Pros: "Very helpful service"
Cons: "It´s just a 35-minute flight so everything was as expected. Except for the boarding process that not only started late (less than 10 minutes prior the scheduled departure time) but took almost 20 minutes"
Pros: "Food was good. Free alcohol. Soft landings."
Pros: "Nonstop to destination."
Cons: "Very uncomfortable"
Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."
Pros: "The hole experience was excellent"
Pros: "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
Cons: "No much leg roon."
Pros: "Short flight, smooth."
Cons: "A little disconcerting as we were waiting for a pilot! They had us boarding some place away from where we were waiting..."
Pros: "The best was to have the movie Coco to watch."
Pros: "Newer plane"
Cons: "It took forever to turn off the head light"
Pros: "Excellet plane"
Pros: "Good service"
Cons: "Not individual TV Different seat for the other ticket Issues with the hand bag in the moment of boarding"
Cons: "2 hours and a half delay"
Pros: "delayed 2 hours"
Pros: "Very comfy. Very easy flight"
Cons: "Everything went well. More leg room would be nice"
Pros: "food was ok, seats ok"
Cons: "no wi fi movie selection was limited"
Pros: "- Modern 787 aircraft."
Cons: "- Unconfortable seats on both planes. - crew was, in general rude and unnatentive."
Pros: "As a rider enjoyed also many food provided thasn asny airline."
Cons: "Service of no question."
Pros: "The seat (space, comfort, cleanliness) was good"
Cons: "The crew (flight attendants) need to be trained much better if Avianca hopes to be a international airline. The attendants spend too much time sitting in the back of the plane and not enough checking for excess trash, customer comfort and general visibility. During the in-flight meal I found an object that looked like a piece of a plastic tie. I gave it to the flight attendant but she appeared unconcerned and indifferent to the situation, making no apology what so ever."
Pros: "There is no airline like Avianca, they are absolutely fantastic! Thanks again!"
Pros: "Blankets, pillows, personal tv moniter and they fed us!"
Pros: "Confort ando amability"
Pros: "Price was great but that's about it!"
Cons: "Every Avianca flight was delayed besides the national flight. First flight (Los Angeles to Bogotá) was delayed about 1.5 hours."
Pros: "The flight was on time. Luggage was delivered quickly."
Cons: "The boarding lines for elite customers are disorganised. In this flight everyone used the VIP line. The regular line to board was closed."
Pros: "The crew was professional and all the amenities made up for the terrible food."
Cons: "I ordered the steak and it was so dry I could not cut into it. Salad was uninspiring. I upgraded to business class and expected more."
Pros: "Crew, food, airplane, cabin"
Cons: "Chair is not comfortable to sleep"
Cons: "El desayuno estaba un poco frio"
Pros: "The price was awesome"
Cons: "Food was mediocre"
Pros: "Avianca is top rate, great food, great people and excelent service. Free in flight movies and whisky, what more could you ask for?"
Pros: "on time and good customer service"
Pros: "On time, good entertainment options. Second round food and beverage option not bad."
Cons: "Baggage check-in at LAX was slow and inefficient. Despite the few passengers, the 2 check-in agents took an exceedingly long time to check in passengers. At one point, there was a 10 minute gap in which no one was being checked in despite the fact that the two clerks had already finished with the previous passengers. They spent the 10 minutes doing paperwork at the counter and not checking in passengers."
Cons: "Purchased a round-trip in and out of El Salvador. On the return to El Salvador, ticket agents made me purchase a one-way return to the United States, claiming that I would not be allowed to enter El Salvador otherwise since I do not have residency there. Despite repeatedly explaining to them that I had done this multiple time before on other airlines, and that immigration in El Salvador does NOT ask for proof of return, they would not let me board unless I purchased a return ticket to the United States. As expected, I was NOT asked for ANY proof of return when entering El Salvador. The Avianca staff was uninformed, wrong, and rude. They showed no interest in listening to us or helping us solve this problem. I will now have to call and cancel this ticket, and fight to get the $25 ticketing fee refunded. Do not expect great service from Avianca."
Pros: "Nice crew and food."
Cons: "They only allow one suitcase as baggage. So people use a lot of carry on, due that I had to put my backpack in my feet, even when I wasn't using any carry on."
Pros: "The boarding was quick and the flight on time."
Cons: "I would add subtitles to the movies and shows."
Pros: "The crew was basic and not very helpful regarding the importance of those changing flights to be sure to run off the plane as fast as possible to make the connecting flight or you will miss it if seated in the back of the plane and be charged a hefty penalty!"
Cons: "If the captain and crew spoke better and clear English regarding important connection and time difference information, especially during a red eye. All communication sounded garbled and in 3 languages."
Pros: "Great service , reliable airline"
Cons: "I paid for and reserved seats, but didn't get the seats I reserved"
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Cons: "A seat in First Class."
Pros: "The crew was friendly, the food was actually good for airline food and the flight was smooth."
Cons: "I wish I had a map on the screen of where we were."
Cons: "I wouldn't recommend this airline. Check-in closed while I was waiting in check-in line. Agent tried to rearrange for a later flight but I would have missed the connecting flight and wouldn't be able to connect until two days later. First and last time attempting to use this airline."
Cons: "No privet screen"
Cons: "Very poor customer service"
Cons: "Less flys hour"
Pros: "The cabin was very comfortable, staff were friendly and professional."
Cons: "I actually didn’t eat a meal, since I opted to sleep, but the food actually looked good — even in Coach!"
Pros: "Good desk check-in service."
Cons: "Chicken tastes rubbery and bun was hard."
Pros: "-crew was very friendly -flight was on time -clean airline"
Cons: "Unable to select our own seats. Bullshit!"
Cons: "Freezing flight with no blankets!!"
Pros: "I liked that we left on time."
Cons: "I didn't like not having blankets on a redeye."
Cons: "The food is pretty bad, stale not flavorful or interesting at all"
Pros: "Really nice"
Cons: "Small overhead bins."
Pros: "Everything was wonderful. Thanks for the great service."
Cons: "We had to cancel our trip because I was hospitalized with Influenza B and pneumonia. We had purchased flight insurance from Allianz. Copa charged us $150 per ticket cancellation fee and remainder was provided as a credit on Copa Airlines. Copa will not refund the ticket cost. This was a special once-in-a-lifetime trip with friends. Not likely that we will make another attempt to fly to Quito or anywhere else Copa flies, so we have a 100% loss."
Cons: "I had an earlier flight that was delayed which caused me to get to the counter 50 minutes before my flight left. The attendant at the counter told me there was nothing he could do and that I needed to call Copa’s reservation number, which he couldn’t even give me he said I needed to look it up myself. Then before I had even called the reservation line he said he was closing the ticket counter and wouldn’t be back until 9:30. I called the reservation line who said that there was nothing they could do because my flight hadn’t even left yet and that I needed to talk to the attendant who had already left. I then waiting over 2 hours for the ticket counter to reopen only to be told that all of my flights through Copa had been cancelled and that I would need to pay almost $2000 just to get on different flights. I ended up having to use a completely different airline and spend an additional $1000 because Copa would not help and was extremely rude. This was the first time I would have flown Copa and I will never fly with them again."
Cons: "My husband and I went to Panama specifically to go on a surf trip. Our surfboard bag containing three surfboards did not arrive at the Panama City airport until 3 days after we arrived. It entailed multiple phone calls and many trips to and from the airport before we got our surf boards. The COPA baggage people kept telling us they would call with updates as to when the board bag was going to arrive but they never did. We had to stay in an expensive hotel for three days in Panama City, which we didn't plan to stay in the city at all."
Pros: "The crew. Top notch."
Pros: "Plane boarded well."
Cons: "Cabin lights were on all night, seats were more uncomfortable than usual."
Pros: "Flights on time"
Cons: "Luggage lost and delayed again..."
Pros: "La Atencion a los pasajeros"
Cons: "Es espacio para dormir"
Cons: "They weren't able to get my traveling companion and I seats next to each other."
Pros: "Crew was nice"
Cons: "When I made the reservation, I specifically requested window seating in the back of the plane. I did not get either, for either flight."
Cons: "Delayed 2 hours"
Pros: "All aspects were good"
Pros: "Boarding was on time and fast."
Cons: "The food"
Cons: "Flight was a couple hours delayed"
Cons: "Tried to call 20 times about lost. Luggage. No one answered phone"
Pros: "The attentiveness"
Cons: "Leg space"
Pros: "The seats were comfortable, roomy enough, and had a tv! The food was pretty good as far as airline food goes, I was happy to eat it. The crew was nice and came around with drinks a few times. I'd definitely tell a friend to use copa!"
Cons: "Boarding was a little slow. People were having trouble finding bin space and the flight attendants were not doing much to move the small items out of the way or under the seat."
Pros: "Everything. All went well, no hitches anywhere."
Pros: "El personal es muy atento, no hubo retraso, nos dieron refrigerio y bebidas... definitivamente volvería a viajar con ellos"
Cons: "they change the flight time from 12: 30am to 10:00am and didn't have the plane. I have to change different airline."
Cons: "It took way too long to board"
Cons: "They didn't give me a blanket nor pillow. The touchscreen of my seat didn't work and told de flight crew to arreang it and do nothing. The flight from San Francisco got delayed one hour and lost the connection in panama to San Salvador. Horrible service."
Pros: "Boarding was smooth"
Cons: "No food No milk for infant Crew not friendly Seats are bad shape For international travel this is not good"
Cons: "Purchased a window seat, confirmed over the phone, then arrived to the airport and was moved to a middle seat for a 6.5 hour flight. You try to talk to the crew but they really do not care. Choose any other airline but this one"
Pros: "The efficiency"
Pros: "Very nice people and customer service is great."
Cons: "Need some refreshing of planes interiors - that's why give more business."
Cons: "No wheelchair service on arrival ( asked before the flight)"
Cons: "Food is terrible. 7 hours flight and a snack and a very poor breakfast. Small and disconfort seats"
Pros: "The leather seat was roomy and comfortable."
Pros: "I was asleep."
Cons: "The seats were very cramped."
Pros: "The entertainment is amazing. Did not expect it. Just download the UA app and it is connected to your device"
Cons: "Not their fault but we were detailed total of 3 hrs from Ontario to SFO and SFO to HNL due to aie traffiv in SFO. They handled it well"
Pros: "Have seatback TV and arrived on-time"
Cons: "Sitting in window seat"
Pros: "The crew was so polite and helpful."
Cons: "Nothing could be improved for this short flight!"
Pros: "Crew & flight attendants very courteous and apologetic; complisnacks while waiting for delayed flight"
Cons: "Flight delay!!"
Pros: "Fast boarding in good order"
Cons: "flight was delayed. tug car didn’t work"
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted"
Cons: "Arrival time was delayed 2 hours and my itinerary fell apart. United could not assist me. I bought a ticket from Alaska Airlines from a different airport.to JFK."
Pros: "Ontario airport is so easy and convenient"
Pros: "Flight attendants tried but could not change situation"
Cons: "I losr one of two days- moving furniture Have to stay up another night to getready"
Pros: "Easy, convenient and everyone is nice and accommodating. We always get to SFO under an hour"
Pros: "Crew was helpful and friendly."
Cons: "Flight got delayed and almost missed my connection."
Pros: "The fact that I got fully refunded, even though I still lost out on $500+."
Cons: "My flight was supposed to leave at 12, and all that Kept happening was me receiving text messages about delays pushing my departure time back to 5:35pm. I missed a big birthday event I was throwing for my class that I teach, lost out on money spent for the event and missed out on all the memories made that night. I never got to leave, ended up cancelling my flight. What a waste of time. Seems to always happen when I fly through United."
Pros: "i was rebooked and am still on my way"
Cons: "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"
Pros: "on time"
Pros: "Que acomoden a las parejas juntas."
Cons: "Asiento incomodo"
Pros: "I liked nothing about my flights."
Cons: "I hated that my first flight was delayed a whole day and I had to fly out of a different airport to get to eugene. To add coming home I tried to upgrade my flight to Ontario to an earlier time and they refused to do so and said it would cost $75. I felt the least the airline could do was let me fly home an hour earlier since they delayed my flight a whole day but that didn't happen."
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Cons: "The plane smelled like sewage and it was extremely cold inside the plane for the entire duration of the flight."
Cons: "2 hour delay"
Pros: "Upon arrival at my gate departing to Durham with a 2 year old handful. I was excited to hear the attendant call for travelers with small children to board first. The thought of boarding at the same time as everyone else was giving me anxiety."
Cons: "Once I shuffled through tons disgruntled travelers because of my "child privilege" the attendant rolled her eyes and took a deep breath at the amount of time it took me to get to my ticket. Mind you, it makes sense I would have it somewhere convenient, but like I said single traveller, 2 year old handful. She scanned my ticket and flogged her hair in the air telling me take my stuff to the front of the plane. While the other attendant tagged all my items."
Pros: "Nice crew"
Cons: "Long wait for the flight delay, Long wait for take off, long wait pulling into gate. No outlet for rechargING phone, same on flight."
Cons: "Very Rude while talking to me at the airport. Was not happy to assist me and other passengers even though it was the air-line mistake for cancelling the flight and delaying the flight. Will never fly with this airline ever again."
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Pros: "What did I like like that the pilot let us know what was going on on every moment and the stewardess was very friendly"
Cons: "Seats very uncomfortable last flight 30 minute flight took an hour if not more and not knowing what gate my next flight is until I get there"
Pros: "This was a short flight. The only issue was the boarding. Took a while for me to get to my seat."
Cons: "The plane landed to San Francisco earlier than scheduled, but we could not get off the plane due to the gate not available. We were stuck on plane for about half an hour and I really worried about making my connection. I hope such arrangements are conducted more smoothly."
Pros: "nothing totally a rip off"
Cons: "I paid 125 for my hockey bag. Flight was delayed but no email or anything. Changing my flight was miserable staff so rude and people on phones can barely speak"
Cons: "TSA took forever, other than that. My flight boards at 0540 and I got there exactly at 0545. The plane already made its way to the runway and wouldn't wait an extra 10 mins for passengers to enter."
Pros: "Three hours late. No in flight snack since the weather was too bad for the flight attendant to bring a cart down the aisles. Pretty old plane, so kind of uncomfortable. But the staff was really nice and friendly for it being the holiday season, so they get all two stars."
Pros: "2.5 HR layover lost bag"
Pros: "Fast service!"
Pros: "Timely...and pilots updates of flight time"
Cons: "3 stewardess slow service"
Pros: "Great staff."
Cons: "A crying baby that say behind me."
Pros: "Plane was delayed over 2 & 1/2 hours for no apparent reason"
Pros: "Flight Attendants were nice."
Cons: "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."
Cons: "It was delayed 3hrs!"
Cons: "I paid good money to be back by 6am however I was delayed and had flights cancelled which made me get home 10 hours later than I should have. This was an overnight flight, so all the places to buy food were closed- United didn't offer snacks or blankets or really anything for the troubles. There were kids also stranded."
Cons: "The cramped conditions. By the way, please add a "N/A" or "not relevant" or "not interested" option to your rating selections. Or allow categories to be left not rated. There was no entertainment on my flight and even if there was I probably wouldn't use it. I don't want to leave a rating at all for that but there's no way not to."
Pros: "It was on time And very convenient"
Pros: "We were not given seats together..."
Cons: "Busy and not well managed and we bought seats well in advance"
Cons: "Received several text messages announcing further delays in flight..."
Cons: "They over booked my flight, so I would have missed it had someone not gave up their seat for me. This was extremely disappointing begin that I had booked months in advance. I even picked my seats!"
Pros: "Once on the plane, the crew were great."
Cons: "not much leg room"
Cons: "Ticket agents did not communicate with passengers on why there was a delay and weren't willing to help passengers find alternate routes to their destination."
Cons: "They crushed my luggage but replaced the carry on after."
Pros: "Nice, respectful & very helpful attendance tall man @ the gait in SF prior boarding time. He help us getting the right seat for the trip. He was awesome help."
Cons: "Ontario delayed trip of almost 2 hrs. We could use that time more productively. Then, the other trip was a rush to made in time for Orlando. No entertainment in the plane."
Pros: "Everything went smoothly from arriving to the airport to landing and getting my baggage."
Cons: "No food 14 hrs of hunger!"
Pros: "The spirit employees were very helpful when I checked in"
Cons: "Only book two people per side"
Cons: "That’s everyone should keep their mask on"
Pros: "Seat not comfortable"
Pros: "Thank you for perfect landing at DFW"
Pros: "I slept the whole ride back lol"
Cons: "20 min Delayed departure"
Cons: "That they charged me an extra $100"
Pros: "Stewardess gave me a military discount. Very much appreciated"
Cons: "I did not. Like anything."
Cons: "50$ baggage fee"
Pros: "The air fare is excellent."
Cons: "I was not able to check in from home for some reason. Which has happened multiple times before."
Pros: "Waste our whole day not worth it Lots of late and not a qualified staff."
Cons: "I wasn't flying to hawaii"
Pros: "It was cheap"
Pros: "Cheap Practical Friendly staff"
Cons: "Pretty much every aspect of my Spirit Air experience."
Pros: "Good service"
Pros: "Early arrival"
Cons: "No wifi"
Cons: "Overcharge people for luggage."
Pros: "Ease of boarding and check in"
Cons: "Nothing was objectionable"
Cons: "EVERYTHING, Lets learn to do our jobs"
Pros: "I am puzzled about how can I get the receipt of the tickets. would you please tell me by email? My email is email@example.com. Thank you very much!"
Pros: "Went for the better seating. Glad I did. It was a pleasant surprise"
Pros: "The cost"
Cons: "The chairs."
Pros: "The aircrew was friendly"
Cons: "expensive snacks"
Cons: "Added fees"
Pros: "Was really quick , & everyone was friendly !"
Cons: "Everything was great !"
Pros: "Good seat, enough room"
Cons: "Cost for food"
Cons: "SO MANY FEES NOT SPECIFIED UP FRONT!"
Cons: "They lost my luggage"
Pros: "How fast it was to get in and out"
Cons: "It's pretty squishy"
Pros: "Good price"
Cons: "Could not move the back rest"
Cons: "Everything. I'm surprised they didn't charge you to go pee."
Pros: "Seat space"
Cons: "No services. Ricky tack for EVERYTHING. NO FRILLS. HIGH FEE TRAVRL"
Pros: "the service was wonderful, the l8nes wwnt by quickly"
Cons: "Extra cost for luggage and bigger backpacks"
Cons: "Seat is not big enough for a normal human. Didn't recline and virtually no padding."
Cons: "fees fees fees"
Pros: "Everyone was nice and professional"
Cons: "paying for seat and luggage separately from plane tickets"
Pros: "The ticket price was wonderful."
Cons: "Paying for luggage, seat, etc. - everything is an up charge."
Pros: "Excellent service."
Pros: "The price"
Cons: "the delay, the miscommunication, and no sense of urgency"
Airlines flying from California to Bucaramanga have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Bucaramanga
Masks required on board, masks provided on flights from California to Bucaramanga
Social distancing seating
Middle seats unavailable to book on flights from California to Bucaramanga
Testing for antibodies, testing for symptoms for flights from California to Bucaramanga
Waiving of change fees. Search flexible flights from California to Bucaramanga