I will choose ANA again. Excellent Service
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
Pros: "Yes, it was great."
Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Pros: "Flight attendants were amazing and so service oriented!"
Cons: "Wonderful food and service"
Pros: "Crew was amazing and very comfortable seat"
Cons: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Pros: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Pros: "Perhaps the most courteous airline I’ve experienced."
Pros: "Crew members was very polite and food was good"
Cons: "seat is quite small."
Cons: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Pros: "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Cons: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Pros: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Cons: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Pros: "Excellent service & friendly"
Cons: "Food was cold"
Pros: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Cons: "The food was okay but not great."
Pros: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Pros: "The crew was always around if you needed anything."
Cons: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Pros: "It was fast and the crew got right to it as far as take off and getting home."
Pros: "Staff very friendlym Flight was on time."
Cons: "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Pros: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Cons: "Food choices very limited, and quality is sub-par."
Cons: "late again and hot in the cabin. sat on the runway for a while again"
Pros: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"
Pros: "Good food and onboard service."
Cons: "Plane was delayed and I missed my connection. Once airborne the flight took forever."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Pros: "The staff are friendly and helpful. The seat is very comfy"
Cons: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Pros: "Food was great!"
Cons: "The Japanese crew were not very good at English!"
Cons: "Limited number of movies"
Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Pros: "Great customer service and very kind staff!"
Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Pros: "All the Japanese food are delicious! The crew are polite and nice"
Cons: "I suppose, not enough variety of American movie. In my opinion"
Pros: "Love the staff, helpful and polite!"
Cons: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Pros: "I missed my flight. The customer service agent was awesome!"
Cons: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "Good service."
Cons: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Pros: "I love the food and the girls was fantastic"
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Cons: "Not enough English movies/tv shows"
Pros: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Pros: "Crew was friendly and accomodating"
Cons: "On board entertainment was poor at best"
Pros: "Great crew. Great plane."
Cons: "I feel like JetBlue used to have more/better movies"
Cons: "Flight turned around halfway and returned to origin airport. A full explanation was never given."
Pros: "Good legroom in economy. Friendly, helpful flight attendants. Multiple snack choices."
Cons: "More LA SF Bay Area flight options."
Pros: "Very comfortable seats and great snacks"
Cons: "Really small bathrooms in Salt Lake City gate area. Terrible wait!"
Pros: "The crew was on it and friendly. Nice drink and snack service. Very comfortable."
Pros: "Flight, comfort, crew, were all great"
Cons: "The WiFi"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Pros: "Super great seat. Free Wifi. Snack best."
Cons: "Honestly i cannot find anything bad during this flight..."
Cons: "Not many kid friendly videos."
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Pros: "Crew and amenities were great. Loved the snack and food options and the warm towel upon landing!"
Cons: "Takeoff was delayed by 30 mins and we taxiied on the runway for about 30 mins after landing"
Pros: "Super friendly staff, best-tasting food outside of flying first in some of the East Asian carriers. The massaging feature on the lie flat bed was also excellent."
Cons: "Entertainment screen in our section of the plane were not functioning correctly. The crew made several attempts to reset the screens but it didn't work,"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "Nice polite and helpful crew! Nice flight!"
Cons: "Only 1 snack and a beverage for a 5:30 hour flight"
Pros: "Despite being a smaller airline I must say I’m completely floored by how much I enjoyed my flight with JetBlue! The free WiFi is a game changer compared to the greedier airlines that charge through the roof for it and the staff has been incredibly kind. Also, the flight attendants were really sweet. I watched them diffuse a few situations that most people would have ended up making worse. Not to mention this is the only airline that actually OFFERED to assist me getting on the plane. I sometimes request assistance, but I really needed it last night and they offered without a second thought. I had only come up to the desk to ask about reprinting my ticket. As soon as I went up to the desk to ask about reprinting my ticket, they immediately asked if I was ready to preboard. The man who helped wheel me out of the plane at JFK was very considerate as well and asked if I wanted to go to the restroom before going out to the gate. He wheeled me all the way to the car where my husband was waiting. Every member of the Jet Blue staff I met this weekend was exemplary. If I can help it I will always fly Jet Blue when I fly nationally."
Cons: "The gate was not as clean or neat as other gates. My flight was also delayed by two hours."
Pros: "Definitely more legroom on jet blue."
Cons: "Leaving an hour late."
Pros: "The flight attendants were very friendly."
Cons: "JetBlue used to board by row. I purposely chose a seat in the very back of the plane because I knew at LGB you can deplane from the back of the aircraft. I was unable to deplane from the back because they seated most people before me despite checking in early and my bag had to be put in the middle of the plane. My grandpa is in the ICU and I nearly missed visiting hours because of having to wait to deplane in the front."
Cons: "Booked to travel with others and return flight itinerary was changed prior to our trip. Friends have to wait longer at airport and we now have to leave earlier. Outbound plane broke and we ended up leaving 3 hours late. Updates were poor and we were left wondering what was happening. Got to our destination at 3am. Given a $75 credit that can only be used for future tickets. Why not for baggage or seat upgrades? Not planning to fly this airline any time soon."
Cons: "For a 5 hour flight u need to feed people"
Pros: "Great friendly and understanding staff"
Cons: "Turbulence kept waking me up. As always, leg room isn't quite enough to keep knee-pain away."
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Pros: "It sure as hell wasn’t United. Eeeeeeeeeeeeeewwwwwwwwww."
Cons: "Was chastened for grabbing cheez-itz from the pantry on my way off."
Pros: "Service with a smile!"
Cons: "Absolutely nothing!"
Pros: "The coffee on the plane was the only thing I liked"
Cons: "My flight got delayed an hour, once air borne we had to land due to an engine over heating. They weren’t able to help me find another flight that day. I had to call 3 times to jet blue’s customer service to get a flight the following day, I missed an important family event. I also lost money in multiple ways, not going to work and playing for uneeded dog care for my dogs."
Pros: "Comfort sitting was very good"
Cons: "There was not enough food on the plane. If you are offering a range of food to passengers, then there should be preparation and adequate supply to fulfill those orders. I follow a vegetarian diet, and I asked for the salad option, sold out. Okay fine, I asked for the cheese platter, sold out. If you are offering food, there should be enough for the whole plane, plain and simple."
Pros: "Crew were nice. They gave out cookies and chips."
Cons: "Families with kids should go second on the plane, not almost last. The air conditioning system was broken. The seats were hard on my bottom which made for a rough red eye flight. Hit tons of turbulence with no warning. I know you can see that ahead of time so just give us a heads up. They couldn’t get the bridge way to the plane so we sat for half an hour in the no ac plane instead of getting us a stair or other gate."
Pros: "We have no complaints, Everthing was just perfect!"
Pros: "Seat space, legroom, personal TV, free movies, free unlimited snacks"
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Pros: "Stewardess help me with luggage."
Pros: "Extra space seating - it's nice to not feel so crammed in. Crew members were very friendly."
Cons: "Crew items stowed in the overheads in row 1 - had to stuff my backpack in there so tight it took two men to wiggle it out. That was on flight one. The next flight, there was no crew luggage/items in the overhead - everything fit very nicely."
Pros: "Movies for free"
Cons: "The one hour delay"
Cons: "They want to charge for everything. Traveled with my husband but we couldn't sit together without having to pay $200. The seat assignment happened at the gate for us and they didn't accommodate our request to stay together. Seats were small, hard and uncomfortable."
Pros: "Every time the main flight attendant spoke he had the whole plan laughing. Very rare flight but if your lucky it’s a blast"
Pros: "Plentiful and free snacks, water and soft drinks, clean and spacious plane, free movies. Why can’t all airlines provide such service and amenities ?"
Cons: "Can’t think of a thing"
Pros: "Efficiently added a lot of people to this flight from another delayed flight--pilot & crew was informative of additional delays so that we knew what was going on"
Pros: "Once again the system for my seat did not work. Fortunately, the middle seat was empty and I wa able to watch that screen."
Cons: "Entertainment System did not work at my seat. WiFi signal was not strong enough for me to watch any videos on my device."
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Cons: "Flight was delayed over 80 minutes - warning of delay occured after I was already at airport, through security."
Pros: "Courteous an professional flight team. Comfortable seats."
Pros: "Very comfortable and the crew was amazing."
Pros: "Legroom was excellent! Crew were nice."
Cons: "Flight was very late, I had to delay my ferry reservation to their last trip. Not sure if anyone is responsible for it, but your email directed us to get to the airport at the same time as originally scheduled. That's not fair. I could have slept a couple more hours (which I'm in dire need of). Flight delay would not have been so bad had not been for that direction."
Pros: "new plane with expanded comfort seating section and in-app purchase of more room were great. I like the self-serve features on the plane for snacks and drinks."
Cons: "The entertainment system was terrible. The touch screen is buggy and not very responsive and Direct TV would hardly work at all. The signal dropped constantly."
Pros: "The boarding announcements at Gate 10 in SF were impossible to hear."
Cons: "The boarding obstructions should be listed on the flight information screen"
Cons: "Schedule delay by more than 2 hours"
Pros: "International terminal for domestic flight.. too hour circlinnjgn sfo to find it.,., then luggage at different carasol thhan announced.. and taxi a mile away of walking ... thank God I am not handicapped"
Pros: "Everything !"
Pros: "Plane was empty"
Cons: "Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me."
Cons: "All ok"
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Cons: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."
Cons: "Business clase Is no worthy"
Pros: "Very good crew and service"
Cons: "Terrible food - no choices Terrible wines - no choices"
Pros: "The crew was awful, food horrible"
Cons: "Crew and food"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "More available for information and resolve situation to passenger lost her connections"
Pros: "The crew, and the service was great!"
Cons: "Our seats were in front of an exit aisle so we were not able to recline the seats. The people in front of us were able to, so we were very cramped! Had barely any room and had to sit upright the entire flight."
Pros: "Seats comfort"
Cons: "Crew attention. Food. Airport assistance. Boarding times. Take off on time"
Pros: "Crew was amazing and the plane was big and comfortable."
Cons: "Avianca one of the best airline"
Pros: "Seat was comfortable but I bring pillows, crew was nice"
Cons: "Was very warm"
Cons: "Plane departed late. And leaving out of Barranquillla we were boarded to stay at the plane for over 50 mins. By the tune we were going onboard, crew knew we had to wait in the plane."
Pros: "Flight was good as well as service at the airplane, DC to Bogota"
Cons: "Everything ok"
Pros: "the flight was rather short once we actually got in the air."
Cons: "There was a half an hour delay from initial departure time. No explanation was given to the passengers."
Pros: "The aircraft."
Cons: "The Food was Horrible."
Pros: "I did not like anything about the flight"
Cons: "The service was the worst and they did not let us know that we were going to be late i had to run to my gate cuz I was worried i when back to be in inmigrantion and it took long and the gate."
Pros: "On time and efficient. Was a good flight, with comfortable seating"
Cons: "No vegan/vegetarian food options"
Pros: "I liked the flight itself, that was fine."
Cons: "Terrible service. Had to book the same flight twice as I had made a mistake with dates and couldn't swap out or get refunded. Was then told my surfboard would cost a further $40 from an agent, however when I arrived to check in they told me it was $100USD. Really bad service."
Pros: "That the flight was on time"
Cons: "The food, and they told me I should pick up my baggage at Guayaquil but I had to pick it up in Quito"
Cons: "Plane was switched. Seats given away. Were placed on other flights arriving to our destination 7 hours after we were suppose to. Horrible experience. We didn’t travel through city we were suppose to. Worse flying experience in years. Our seats had been confirmed upon booking which apparently means nothing."
Pros: "Great plane. Good entertainment. Punctuality was remarkable."
Cons: "Boarding process and check in at Bq is mediocre at best. Yes, airport presents major challenges due to the reconstruction, but major challenge requires extra organization and planning."
Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."
Pros: "I liked the food service on this very short trip, including a very heavily poured rum and coke!"
Cons: "Flight was delayed about an hour."
Cons: "I was not notified that departure time was changed, it was put ahead one hour and almost lost the flight."
Pros: "It was a fast flight. Overall good."
Cons: "The lines to check in the luggage in Barranquilla Colombia took long although there was not that many people. Overall not that much time, the boarding process in Boston was fast an friendly ."
Pros: "The staff in the Cali airport were helpful in getting a new ticket for me when I couldn't make my connecting flight after the initial delay."
Cons: "My first flight was delayed minutes before boarding in Cali, Colombia and I wasn't going to make my connecting flight in Bogota so I had to be given a new flight."
Pros: "The flight was on time and comfortable"
Cons: "Waiting for immigration purposes, due to crowed area"
Pros: "Reasonable choice of entertainment. Clean."
Cons: "Food poor. Not enough drink. Hold up in tunnel for boarding - long hold up for children and passengers over 60."
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"
Cons: "When you are selling a fly with connections, there must be at least 2 hours bewteen flyes, I was running like crazy to not lose my fly."
Pros: "The airline staff was very courteous, tv and a good variety of choices to watch for FREE, something that other airlines does not provide."
Pros: "- boarding the plane was efficient and well organised - airline staff were friendly - when my flight was canceled I was sent to a hotel and didn't have to wait around in the airport - comfortable with plenty of room, pillows and blankets"
Cons: "- My first of two flights was canceled which was poorly communicated after waiting in a queue for two hours. I am still even now unsure as to why the flight was canceled as no one bothered to inform us as to what the reason was. - On my new connecting flight from San Salvador to Bogotá there was only two meal options (both meat) which I do not eat and was told to just take the meat out of the meal as there was no other options. Would have been helpful to have known before the flight so I could have bought my own food to take on the plane. - The charging points on the back of the seat were inactive"
Pros: "After decades of near weekly air travel, I had no expectation of being wowed by an airline. Until Avianca. What a refreshing experience! The seats were comfortable and clean; and their complimentary in-flight entertainment was first-rate. All that for a surprisingly reasonable fare."
Pros: "The check in staff moved us to an earlier flight from Cartegna to Bigots so we wouldn't have to rush to make our Bogita to New York flight. Very nice of them & much appreciated. We flew Avianca 8 times over the past 11 days thru Peru & Colombia & had great experiences all the way around."
Pros: "Entertainment was ok"
Cons: "The flight attendants had bad attitudes, were unhelpful and the food was non-edible. The bathroom fixtures were broken and the crew did not replenish the toilet paper."
Pros: "Very efficient. On time. Competent."
Pros: "Nice planes"
Cons: "No entertainment"
Pros: "Fast boarding, left on time"
Cons: "Hard seats, not enough cushion, flavorless food."
Pros: "The airplane was comfortable. The food not so good."
Cons: "Bogota's airport is horrible, doesn't have enough signs to let you know which gate is your flight. The staff is rude and unfriendly."
Cons: "As I arrived to check in I was notified that I would not be able to fly to San Jose from Colombia because I did not have the yellow fever shot which Costa Rica requires from flights coming from Colombia. Even though I am an American citizen.And when you receive the shot you must stay in Colombia for 10 days before you can leave the country.i don't understand why one is allowed to purchase a ticket from Colombia to Costa Rica without proof of the required vaccination.I didn't even receive a simple notification to receive the vaccination before my trip.Now I am still in Colombia.Already down an extra unexpected $500 and will miss work back in the states for not being able to return home on time.An airbnb reservation will be lost in Costa Rica which was prepaid for 5days.Worst of all I'm stuck in Colombia spending unexpected money to survive and will not be able to visit my PAID trip to Costa Rica.So unfair and a hole I will have to dig myself out of when and if Im able to make it back home"
Pros: "new aircraft"
Cons: "very fast crew service"
Cons: "They overbooked the flight from Santiago to Bogota so I had to travel for 15 more hours."
Cons: "My flight to Bogota was pushed back from 10pm to 1:30am. This came after several problems (e.g. lost our luggage and cancelled our first flight to cartegena without sending a notification e-mail). We asked to be put on an earlier flight or at least upgraded to be more comfortable and they first lied that there was no more seats. Once we found out there were more seats that they could upgrade us to it became clear they had no customer services and didn't care about the huge inconvenience they had created (I had to miss work the next morning). We also tried talking on the phone once we found out the flight was pushed back and the phone assistance people are unhelpful. In addition, to get a refund they will not help you submit a claim, instead they make it as inconvenient as possible - probably because they mess up so much that they have to make it as hard as possible for people to get money back."
Pros: "Good organization, good hygiene, polite crew."
Cons: "I think all was very good"
Pros: "A box was under my feet, not sure what it was. A part of plane! ATL - EZE uncomfortable Crew great in spite of ongoing turbulence!"
Cons: "Aircraft was too warm. Needed more air!"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Pros: "compared with other airlines they were just OK"
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "Quick boarding"
Cons: "More water offered by crew"
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Pros: "On time, smooth take off and landing."
Cons: "Crew could be on time for work so the flights aren’t delayed"
Pros: "The Delta crew was great."
Cons: "Flight was delayed, for unkown reasons."
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Cons: "The sits are uncomfortable"
Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"
Pros: "Nice employees and service"
Cons: "Seat room"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Cons: "The plane was hot"
Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Pros: "Call back service was best part."
Cons: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Cons: "Didnt fly from San Francisco to Atlanta"
Cons: "Attendant probably trying to be funny"
Pros: "Sky Lounge at SFO and onboard entertainment"
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Pros: "Entertainment. Large overhead compartments. Clean."
Cons: "The temperature in the plane was too hot and made for a very uncomfortable flight. The individual air conditioner spewed out hot air. My kids and I took off as much clothing as possible and still remained hot. We were putting ice on our wrist to try to cool down! I sat with my hand against the window to capture some cool air. We were in Row 37. I am not sure if we were in a hot seat or if the other passengers experienced the same."
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "I was bowled over to learn in flight that the lowly steerage (economy) passengers--and everyone else had a selection of 3 complimentary meals! Who does that any more! Unfortunately, the only vegan option ran out just before my seat, but I was still amazed and pleased....and have ordered a vegan meal in advance for my next flight. Incredible! Plus, plenty of room for bags, good video selections, and power at all seats. I love Delta and will fly them more often!"
Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "Everything went smoothly."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "The new Delta planes have great leg room for tall people even in coach."
Pros: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Cons: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!"
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "Price of food"
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "No drink because didn’t open de bottle. No one care about it."
Pros: "The crew was excellent"
Cons: "My tailbone aches from the seat. Other friends who flew Copa Airline had the same experience. Friends on other airlines had no complaints. I need a donut cushion on the seat."
Cons: "Almost 2 hours of delay"
Cons: "I paid for and reserved seats, but didn't get the seats I reserved"
Cons: "I lost one of my suitcases!!!!"
Pros: "Two planes boarded late and the airline refused to let us bring our carry on luggage on board. Then they proceeded to lose one of our bags. We still don’t have it 24 hours later."
Cons: "Love the free alcohol but would have loved a TV to pass the time. Gracias!"
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Pros: "The crew was friendly, the food was actually good for airline food and the flight was smooth."
Cons: "I wish I had a map on the screen of where we were."
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"
Pros: "Everything was just great best ever airline!!"
Pros: "Great food, friendly service, answered all of my questions."
Cons: "New entertainment system requiring one’s own cell phone, layover too short in Panama, many people had trouble catching connecting flights."
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Pros: "The cabin was very comfortable, staff were friendly and professional."
Cons: "I actually didn’t eat a meal, since I opted to sleep, but the food actually looked good — even in Coach!"
Pros: "Pilot and updates Service quality"
Cons: "Pillows and blankets in business class"
Cons: "The food is pretty bad, stale not flavorful or interesting at all"
Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."
Cons: "They has 3 English entertainment selections for adults and 2 for kids 13+, nothing for actual kids."
Pros: "I preordered the kosher option, more out of curiosity, and the hope that it would be better than standard coach fare. It wasn't. It consisted of a pastry, a roll and some applesauce. A waste of packaging."
Cons: "My husband and I went to Panama specifically to go on a surf trip. Our surfboard bag containing three surfboards did not arrive at the Panama City airport until 3 days after we arrived. It entailed multiple phone calls and many trips to and from the airport before we got our surf boards. The COPA baggage people kept telling us they would call with updates as to when the board bag was going to arrive but they never did. We had to stay in an expensive hotel for three days in Panama City, which we didn't plan to stay in the city at all."
Cons: "Despite arriving at the airport in Panama 3 hours before our flight we were given no seats, and told it was likely we would be flying at 6 pm instead of 9 am (our flight to SFO). Eventually we got the seats at the gate without a word of explanation. And my husband and I were given separate seats. He got an exit row seat, though, with no other passengers seating next to him."
Pros: "Flight crew and service"
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "La Atencion a los pasajeros"
Cons: "Es espacio para dormir"
Pros: "It was nice and fast."
Pros: "Crew was nice"
Cons: "When I made the reservation, I specifically requested window seating in the back of the plane. I did not get either, for either flight."
Pros: "Almost everything was great!!"
Cons: "The flight was had some minutes delayed!!"
Cons: "My connection flight arrive extremelly far from the bogot flight gate, there was no onborad entertainment, some of the crew were rude to other passengers, poor comfort I wouldnt recommend copa to anyone"
Cons: "The crew was unfriendly"
Cons: "Flight was a couple hours delayed"
Pros: "Couldn't say, as nothing was appealing and believe you me, I'm quite easy to please; ask anyone who knows me."
Cons: "LOTS. Let's start off with the planes. They were the smallest planes I have ever flown on an international flight. Then the cabin crew is of NO help when it come to assisting in stowing your belongings, not even out of courtesy, although it's their duty. I kindly asked for a can of Sprite when they were distributing the beverages and the flight attendant snapped back while showing me an empty can, but, karma kicked in and she spilled half of my flat Sprite on the carpet; luckily, it didn't spill on me. She could have avoided the mess, embarrassment (both for her and the airline, as she demonstrated incompetency; after all, she represents the airline), and this bad review, if she had kindly complied with my request. There's more, but, I don't want this to be another chapter of 'War and Peace'."
Pros: "Service and on time."
Cons: "Service and being on tine."
Pros: "On time and great service. Awesome."
Cons: "Being on time and service on board"
Pros: "Crew was friendly"
Cons: "Long delay living PTY"
Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"
Pros: "Everything. All went well, no hitches anywhere."
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Cons: "It took way too long to board"
Pros: "Customer Service, staff smiling and been helpful at all times,, Meal delicious, aircraft very spacious"
Pros: "Very nice people and customer service is great."
Cons: "Need some refreshing of planes interiors - that's why give more business."
Cons: "Food is terrible. 7 hours flight and a snack and a very poor breakfast. Small and disconfort seats"
Pros: "So much turbulence! Plus the flight attendant wasn't very friendly."
Pros: "Great service, clean planes and very pleasant over all."
Cons: "The layover."
Pros: "The complimentary meals and drinks as well as good custumer service"
Cons: "One of my bags didn't arrive at my final destination."
Pros: "People qhere relatively nice"
Cons: "I had a fragile checkin package that was packed professionally and it came in peaces. It is not the first time this happens. I suggest a little more care with passenger items"
Cons: "They asked for me to prove I was a resident of Argentina to travel there ( that is NOT a requirement) My italian passport clearly states that I am a resident of Argentina, with an Italian passport. On my way to Mexico they required that I show proof that I had a flight leaving Mexico. I did, on another airline, and I couldn't access my email to prove it so they would not let me board the flight., Again there is NO requirement to prove my returning flight, I had to pay a change fee to board the flight the following day, I lost a day of my vacation, because of the airline requirements THAT NO OTHER AIRLINE requires."