Daily cleaning, installation of cabin HEPA filters on flights from California to Dehradun
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Scores according to KAYAK customer reviews
Cons: "Air India needs to be competitive and offer better services that is on par with other international airlines."
Cons: "No entertainment at all even in business class"
Pros: "Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative"
Cons: "How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector"
Pros: "We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!"
Cons: "Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights."
Pros: "Boarding was quick and easy, wasn't a rush. Lots of empty seats."
Cons: "Plane felt old and dirty. Everything was gross and/or broken. Screens didn't work for many people, headphone ports were damaged. Even things like the handle on the doorknob, during the course of the flight, became bent and broken, as if somebody didn't know how to use it and manhandled it instead."
Pros: "Passengers were so cool. I mean indian passengers were so warm and cool"
Cons: "Entertainment was old and broken. Could have been updated to latest."
Cons: "Entertainment system was not working at all."
Cons: "No wifi"
Cons: "chairs too bad...entertainment and displays too bad"
Pros: "The fact that we landdd from San Francisco to Delhi in 15 hours was the best part of the travel."
Cons: "Poor entertainment equipment, unhelpful crew, average food and overall unclean flight. These have become trademarks of Air India."
Cons: "I am 60 years old and specially requested for wheelchair, but to my surprise airline said no wheelchair has been booked for you. It turned out to be the worst flight"
Cons: "I paid fee for preferred seating but airline did not allott the seating that I selected."
Pros: "On time"
Cons: "No customer service. Air hosts were doing their job as a chore, no pride in their job, did not come to support even after ringin the call light multiple times. Entertainment system was old and not working for some of us on this long 15 hour flight!"
Cons: "Entertainment system was not working throughout the flight"
Cons: "I don’t like my checking process at San Francisco. The information with customer agent was different to information provided during checkin. And it’s misguided me and I loose checkin baggage. Very disappointed with overall process."
Cons: "1. Had to check out baggage in Delhi, instead of through checkin to final destination 2. one of the baggage was lost 3. took 45 mins to check in at the air india counter for seating and my seat was separate from my child 4. audio was not working for the entertainment"
Cons: "Both flights started and reached late. Very inconvenient."
Pros: "No turbulence. Great flying experience."
Cons: "I disliked nothing."
Pros: "That's all you need to know. Crew was courteous - only one person rolled her eyes when I asked for some extra coffee. So things could have been worse."
Cons: "oh boy that entertainment system - reminds you of how poor technology can be more frustrating than nothing at all. Late flight."
Pros: "Boarding and disembarking was fairly quick. Movie selection. Points were lost on food and comfort because it is airplane food and you are on an airplane for 15 hours. Nothing against Air India."
Cons: "I would have liked the drink service to come around more often on the flight."
Pros: "Spacious seats, short duration."
Cons: "Food can be better."
Pros: "Flight back was on a new confortable airplane with no issues"
Cons: "The cabin floor was soaked from a leak from the bathroom, which resulted in an uncomfortable and extremely unhygenic conditions for the duration of an international flight! Air India customer service has been unresponsive to both phone/email/online inquiry as well--poor customer service."
Cons: "1. My chair back was not reclining fully 2. The tray table was a bit broken 3. The inflight entertainment system was terribly to navigate 4. the sound on the entertainment system was not great. 5. In the bathrooms the toilet paper and seat covers were not regularly replaced. 6. I got breakfast at 8am and then beverages at 2.30pm and lunch at 3pm. This left me terribly hungry and exhausted."
Pros: "Food and service was good."
Cons: "Entertainment system was not good."
Pros: "On time. Great service, luggage came early."
Cons: "Very old flights. Half the seats in business class are broken and don’t function. The cushion is to firm and caused body aches"
Pros: "Very rude and no interest in their job."
Cons: "Old plane, dirty toilets, not working properly, The entertainment was not working throughout the flight to India, and the staff couldn’t fix it. I will not travel again by Air India"
Pros: "I found the movie selections to be average in all genres. Although i am a person of Indian origin but i saw okay collection in all genres. I would rate it 3 out of 5. They could do better in some regional movies like Bengali and Punjabi and add some latest hollywood movies around 6 months to 1 yr old. Latest hindi movie selection was Good."
Cons: "The screen quality was very very bad. Neither the touchscreen nor the remote worked. I literally had to pound on the screen to make a selection rather than a gentle touch. The crew tried fixing by resetting it from some control they had but didn’t work. I somehow managed to play a movie by pounding on screen since I had nothing to do on a 16 hr flight from SFO to Delhi. I am a very frequent international traveler and have never seen a similar problem or issue with any other airline."
Cons: "Would like better food choices for vegetarian. It was mostly rice for all the meals, which is not so good for people with diabetes."
Pros: "Food was ok. Crew was ok."
Cons: "A second time experience with AI and this is bad too. - Bad Entertainment facility. Not able to interface with any of the thing as none is working fine. - Even the charging point is not working to keep myself entertained in one way or other for such a long journey. - The screen monitor power buttons not working, continuously flashing the light on my eye which is not allowing me to sleep peacefully. - Toilets are not clean and not up to the basic standards which at least found in domestic flights"
Cons: "Pathetic service, unprofessional crew , delayed in flights, not organised, very bad restrooms and very ordinary food. I am very disappointed with airindia international flight"
Pros: "Flight was maintained okay On time Departure and Arrival"
Cons: "seats are not clean. food choices are not good toilets are not working properly amenities were not refilled on time crew service wasn't up to mark Audio on entertainment systems wasn't working all the flight really old Boeing flight"
Pros: "Travel schedule & landing before time."
Cons: "Display screens didn’t work properly and one had to Press on random points on the screen to get the movie screen going"
Pros: "I really liked the spacious seat"
Cons: "they are not serving water or any drinks other than during meal times, i have to go and ask for water eveytime. its good if they can sever water in between that may every 2 hours"
Pros: "Food, plenty"
Cons: "No entertainment at all"
Cons: "Entertainment system was down for 90% of the passengers. The aircraft was very old and some of the seats were held together by duct tape !! The staff was polite but quite inept at hospitality. Will not be flying air India"
Pros: "Boarding process was excellent."
Cons: "Broken seats everywhere"
Pros: "The flight is direct is the only good thing. The legroom is good, but that's due to the plane being extremely old."
Cons: "There are so many things that I have jotted down a list. 1. Plane is really old 2. Entertainment on most of the seats are broken. 3. Remotes don't work either. 4. Crew is extremely unprofessional. (Domestic Air India crew is more professional than international) 5. Crew is incompetent as well. They couldn't figure out how to organize over head space. I had to help them out. Eventually someone from the airport had to come and help as they wanted our flight to depart on time. 6. All the plane announcements from the hostess and the pilot was crass. 7. There was just enough food, but no extras or snacks. 8. One of the meals out of three was inedible because it was super spicy."
Pros: "It is simply convenient"
Cons: "I am ok with all type of services they provide."
Pros: "Enough legroom, decent food, .."
Cons: "No bread, too long of break between meals/snack; no announcement for food left for self-service between meals, if any."
Pros: "Air India did an excellent job and made the flight comfortable."
Cons: "The seats were broken with large cracks visible. The arm rest was also broken with a metal protruding out. There were many seats in the same broken state. The entertainment system in my seat was not working. The quality for the aircraft was not great and seemed very old."
Cons: "Was said connecting flight left even before the time. They dint care to transfer the baggage or give food coupons to passengers . There were no one to assist or to let us know wats gng on"
Pros: "Great flight for anyone looking to get to India in one straight shot!"
Cons: "Food was mediocre. Service was just about ok. After meals only tea or coffee was served-no soft drinks or alcohol. Entertainment wise-movies were pretty aged with not many options. The software was a little corrupt with the flight path showing an error screen. Crew was ok, need improvement on communication style of the crew. Restrooms were ok until the first 6-7 hours of the flight."
Cons: "I placed a meal request on their website but they were clueless and did not serve it on both sectors, Hyd - Sfo & Sfo - Hyd!"
Airlines flying from California to Dehradun have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Dehradun
Masks required on board, masks provided on flights from California to Dehradun
Social distancing seating
Middle seats unavailable to book on flights from California to Dehradun
Testing for antibodies, testing for symptoms for flights from California to Dehradun
Waiving of change fees. Search flexible flights from California to Dehradun