Daily cleaning, installation of cabin HEPA filters on flights from California to El Yopal
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Scores according to KAYAK customer reviews
Pros: "Flight was on time"
Cons: "Not many entertainment choices"
Pros: "Crew is always super friendly services are really good."
Cons: "Food is not what it is to be,"
Pros: "La comida estuvo muy buena"
Cons: "la amabilidad de la tripulación"
Cons: "Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY"
Pros: "Boarding process and check in were very fast"
Cons: "My seat was damaged and uncomfortable. The beverage options specifically in this flight were just two. They runout of some other options like wine."
Pros: "Check in was very smooth. Flight crew was very attentive"
Cons: "Presentation of food was not great."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Nothing. I missed the flight because the airline arrived late on my previous flight."
Cons: "If Avianca were more seriously onetime, I would have not missed the flight."
Pros: "The service of the counter personnel"
Pros: "The crew and entertainment"
Cons: "The food was small and laughable"
Pros: "Good leg room and comfortable seats, good food"
Cons: "The mainance of the plane should have done entirely before the flight, we had a 1 hour delay from Bogota to Quito for this reason."
Pros: "Ay the counter they were nice"
Cons: "Food was the worst and service from flight crew was Poor"
Pros: "Overall it was a great experience, the crew was friendly and polite, the seats were comfortable, a lot of choices for online entertainment."
Cons: "There was a little disorder in the forming of the boarding line, and the breakfast food, egg specifically had an awful taste."
Pros: "Easy boarding, new clean plane."
Cons: "About an hour late, long wait on tarmac ."
Pros: "El servicio en general ha mejorado mucho Felicidades !"
Cons: "El precio"
Pros: "Crew is excelente and very friendly"
Pros: "The flight itself was fine and I like that there are food options throughout as a part of our ticket."
Cons: "They lost my luggage and it was impossible to reach anyone who knew anything or to be compensated for my inconvenience and items."
Pros: "Very timely deoarture"
Cons: "Special meal I requested did not arrive, I was offered peanuts and stale pretzels instead. My onboard entertainment did not work. It did not appear that anyone’s did"
Cons: "Entertainment only in Spanish is very poor for a long haul flight, as there were many English on board to Heathrow. When questioning this we were simply told it was technical, nothing could be done."
Cons: "I was told hours before my flight that my flight was delayed due to weather in the NYC area and that the new flight time was two hours later. There were no weather issues at this time. This delay made me miss my connection and the only option was for me to have a 24 hour layover in Bogota, Colombia. As a woman traveling alone this was not acceptable to me but I had no other choice. I got a hotel room for the evening and tried to make the best of it. I was not offered any compensation for this inconvenience, nothing, not even an offer to pay for my hotel room. Similar things happened to three other people in my group that I was meeting in Peru all traveling from different locations. I lost an entire day in Peru because of this. On my return flight Avianca changed the times as well and I was forced to take an earlier fight home the day before I was scheduled to leave. I therefore lost a total of two days of my vacation because of Avianca and they did NOTHING to compensate me for it. STAY AWAY FROM THIS AIRLINE!!!"
Cons: "The worst customer service ever No solutions offered to customers I lost all day in the airport until finally (6 hrs after) they announce flight cancellation"
Cons: "n/a. sole exception was initial check in from Montevideo to Bogota COL. my first ticket agent was not a happy cacmper. but the second one I dealt with for a friend was wonderful."
Pros: "Crew service inflight are very well trained."
Cons: "After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service."
Pros: "Comfortable chairs great staff"
Pros: "El servicio."
Cons: "El avion no era internacional, sin embargo, era por las huelgas de los pilotos."
Cons: "we were delayed and so we were going to miss our connection flight so we had to come back to the airport the following morning just to find out the same flight was delayed AGAIN due to "crew tiredness" Very dissapointed"
Pros: "Food was good!"
Cons: "We landed in Ny around 8:33 pm, I was able to get my bags out of the carrousel at 10:10 pm!! Unbelievable how slow it was!"
Pros: "Nice people! Nice services Good food! I'll take same way next time"
Cons: "Un servicio terrible, desde las filas de chequeo , salimos mas de una hora tarde y media , en un avión que tuvimos que salir a la pista, para adorarlo soy una persona con discapacidad y subir y bajar esas gradas para mi fue traumático, esta gente sobreviene sus vuelos . TERRIBLE experiencia con AVIANCA"
Cons: "Un poco demorado la entrega del equipaje."
Pros: "Mi maleta se perdió no es la primera vez que pasa, y es unos de sus principales problemas de avianca"
Cons: "Problemas de equipaje, se pierde varios días."
Cons: "Where the snacks at?"
Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."
Pros: "They didn't take care with my lugage. All the things inside still wet."
Cons: "They need to take care with the passenger lugage."
Cons: "Both flights were delayed! And one was a 6 hour delay! It was a bummer"
Pros: "My flight from MIA to Bogota was rerouted to Lima Peru after missing my flight and I was given first class which was quite an unexpected but appreciated upgrade. I ended up having to stay over night in Peru due to that flight being delayed in MIA and the hotel was top of the line. My flight from Lima to Asuncion was nice and very appropriate"
Pros: "Flight attendants were very polite and always smiling Food was great Loved the sleeping kit (with hand lotion, toothbrush, etc.)"
Cons: "The seats were not very comfortable. It would be great to have a foot rest for short people like me."
Pros: "Business class priority boarding and priority luggage handling: both were efficient as was check-in. Cheerful and pleasant staff."
Cons: "Minor issue with partially malfunctioning tray table. Long queues at Colombian immigration in Bogotá."
Pros: "The crew was great!"
Cons: "The food was terrible. Oily, tasteless Not comfortable seats."
Pros: "I love that I was upgraded due to my Lifemiles Elite status. Sometimes first class seats are left empty, when the airlines could use that opportunity to engage people in the mileage programs."
Cons: "The seats were not comfortable probably because it was an old plane."
Pros: "on time departures, great service at every touch point, clean aircraft, early arrivals, great experience."
Cons: "A delay of one hour."
Cons: "Dec 19th SFO - San Salvador- Lima (Peru) They cancelled the departure for 12 hrs, instead of :600 am we finally left from SFO at 6:25 pm. Everyone missed their connection flights. So they took us to a nice hotel. We finally left San Salvador the next day at 3 pm. So I spent two days flying to my final destination (Lima-Peru). Really disappointed about Avianca notification systems. The first email arrived at 3:30 am when everyone was already at the airport for nothing. Never again will flight with Avianca."
Cons: "No individual entertainment screens on the longer international flight."
Airlines flying from California to El Yopal have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to El Yopal
Masks required on board, masks provided on flights from California to El Yopal
Social distancing seating
Middle seats unavailable to book on flights from California to El Yopal
Testing for antibodies, testing for symptoms for flights from California to El Yopal
Waiving of change fees. Search flexible flights from California to El Yopal