Daily cleaning, installation of cabin HEPA filters on flights from California to Fuzhou
XiamenAir has waived its change and cancellation fees on flights from California to Fuzhou. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Pros: "Very roomy, comfortable seat, great service and a pretty decent meal for a two hour flight. The heated nuts are a nice touch."
Cons: "Few complaints, though the set back screen is certainly small compared to other airlines' offerings in Economy. (Emirates perhaps being the stellar outlier on this account.)"
Pros: "The crew was very friendly."
Cons: "The seats were ridiculously small. It was so uncomfortable."
Pros: "Everything was good, fine, but nothing stands out as exceptional."
Cons: "Personal space seemed a little smaller than on some other airlines."
Pros: "Great flight, on-time, comfortable for economy class, food was decent for airplane food, free wine"
Cons: "Staff was not friendly to some other passengers, they had to wait hours for coffee. Long layover"
Cons: "waiting so long for baggage"
Pros: "The attendants were particularly helpful and clearly loved their job. One attendant, Melissa, was joyful and accommodating."
Cons: "The food was eatable but it was airline food."
Cons: "That had to be the most cramped, uncomfortable airplane seat I have ever been in. And the coffee was awful."
Pros: "Ease of checking in, timely announcements and updates. Smooth ride"
Cons: "Half hr late"
Pros: "Everything was great"
Cons: "We're Not Satisfied With Our Seat From SFO TO YVR"
Pros: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Cons: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Cons: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."
Pros: "Good movies, had gluten free snack choices, so important"
Cons: "Would LOVE closed captioning ability on the movie screens."
Cons: "It was horrible experience going through the Vancouver custom. Some one decided to random check a brown guy traveling alone. Okay, I get it. I give them credit for profiling me. But, I was very disappointed that they only know and follow the rules in their book. Dumping the luggage and wallet on the floor and then asked me to put everything back was not gonna help you find anything. They need to be bit smart and have some people skills. I mean a car salesman is smarter than this custom officer. I walked in for random screening with great respect for those officers but walked out with zero respect and maybe worse experience of my life. If you mistreat a innocent person just have a courtesy to say sorry or give them a stuffed canadian bear. We can understand!! One last thing for custom or border officers, treat the people the way you wanted to be treated."
Cons: "The connection process at YYZ airport. You need to clear security twice in order to connect. Risk of missing flights got connection because the walk to terminal is long and security checkpoint is very inefficient and sllw"
Cons: "The huge line up going through customs"
Pros: "Direct flight"
Cons: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."
Pros: "Nice crew"
Cons: "No complaints"
Pros: "Ability to charge my iPhone )"
Pros: "Good organized"
Cons: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet."
Cons: "Lost our bags for 3days"
Pros: "Feel safe on the plane,I took direct flight which flu very quick & smooth,my heavy suitcase was taking care properly,hostess did theirs job nicely."
Cons: "Nothing,I was happy with my trips"
Cons: "Entertainment system. Spacious seating for economy class."
Cons: "Food and no tv on the seat didn't want to look own the whole time"
Cons: "We had a hard time reserving seats in advance"
Pros: "Landing and take off"
Cons: "The fact that we couldn't get seating assignment until last minute"
Pros: "The crew was great"
Cons: "The fact that all of our baggage has managed to disappear"
Cons: "No snack."
Pros: "Seats more comfortable than most."
Cons: "Plane was pretty hot during boarding and taxiing"
Cons: "no snacks, no tea"
Pros: "No tv working. Surprise"
Pros: "Organized boarding"
Cons: "Crew communication skiils found lacking -likely due to language/cultural barrier. The english while spoken grammatically correct came across as sounding rude & intolerant."
Pros: "They boarded anyone carrying a musical instrument early."
Cons: "No snack; not even peanuts!"
Pros: "The seating was alright."
Cons: "When we arrived at SFO the computer system was not working and it took forever to check in. Then we had delays after that. Our entertainment screens were also not working on our way there."
Pros: "I liked the comfort and the service"
Cons: "the long delay in Montreal"
Cons: "Bag was given wrong tag # by check in attendant and went to wrong airport. Has been extremely hard to track down"
Pros: "Seat space, leg room"
Pros: "Left on time"
Cons: "Didn't pick up dinner trays, when they passed out breakfast, one lady didn't bother to hand out the napkin or the bottle of water to people, while the lady going down the other aisle did. Greasy pice of cake and no napkin, and a red eye flight and no water? I saw them on the cart, I guess it was just too much work to hand them out!!!"
Cons: "I needed Some help with my bag for the overhead bin and the flight attendant didn't help me properly and they said it was too heavy and another got angry and said we will charge you for this next time . If they had helped me with the bag it would not have needed to be checked in and there was certainly no need to be rude about it"
Pros: "We actually arrived alive."
Cons: "We arrived into London so late that we were forced to take a taxi at a huge expense. During the 3 hr delay the only food provided was a small bag of pretzels and water."
Pros: "That we arrived on time"
Cons: "The food was terrible, the service was grumpy, and one of the carts hit my shoe so hard that it tore it."
Cons: "The crew member on ground were very rude."
Cons: "Love it"
Cons: "2hrs delayed and no explanation the reason. So my arrival time in Toranto 2am instead of 10:45pm."
Pros: "Free TV."
Cons: "Tiny seats. Guy behind me was loud and kept kicking/pushing my seat."
Pros: "Easy boarding. Pleasant crew. Airport staff helpful and assigned preferred seat type."
Cons: "Unable to checking online. Airline telephone customer service could not resolve. Had to checking at airport."
Pros: "The crew was nice as always."
Cons: "The leg space was way too small compared to other airlines at the same rate."
Cons: "The seats of A380 CAN-LAX flights were little cramped."
Pros: "Amazing service"
Cons: "The comfort of the seats and size"
Cons: "Every thing perfect, I’m so happy with the service."
Cons: "Plane Seating space is so crowded & leg room space too small"
Pros: "Food was good."
Cons: "The seats were too narrow."
Pros: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Cons: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."
Pros: "The flight attendants were attentive.. food was ok.."
Cons: "Lost my luggage"
Pros: "It was clean and they provided a warm meal"
Cons: "Taking a bus to the aircraft"
Pros: "The crew was very helpful and kind despite not having much to offer the economy customers."
Cons: "There was no way to charge a phone or electronic device. I had set up my phone with hours of movies and tv shows that I could watch on the plane. I thought that this was truly unacceptable to not have the option to charge a device for a 15 hour flight. There was an in-flight entertainment system, however my sound did not work so I could not listen to anything and there was not options for english subtitles. There were also no current movies or shows available. I was very disappointed in the options for entertainment on such a long flight. I am only 5'4 and I found my knees hitting the seat in front of me when they were reclined which was a majority of the fight. It was very uncomfortable. Food and drink service was far and few between, I hate bothering them for water but there was enough available or disseminated throughout the flight. and Not sure if it was the food, the turbulence or a combination of both, but many people were nauseous and vomiting on the plane. There were not bags readily available for those people to vomit in and the back of the plane and lavatories ended up being out of service due to uncleanliness."
Cons: "Seat uncomfortable. Limited service btw meals. Some offers of water needed"
Pros: "Everything is ok"
Pros: "The space"
Cons: "I still don’t have my luggage and I’m coming home. Awful"
Pros: "Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble."
Cons: "Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful."
Pros: "Plenty of legroom at emergency exit aile without extra charge"
Pros: "The crew was friendly and the entertainment was plentiful. I had a coach window seat and was able to sleep for a solid 7 hours or so without being uncomfortable."
Cons: "They ran out of wine and didn't have any snack option available (even for purchase) between the two meals that were served. The food was bad the portions were small for a 16 hour flight."
Cons: "1).I requested VEGAN-VEGETARIAN FOOD. No Food was without Fish, shrimp, salmon.My wife and I stayed without food. 2). My wife and I requested for WHEEL CHAIR. No wheel chair was provided to us. 3) The Stewards were very poor in English conversation, and it was a very uncomfortable feeling of talking to people who are staring at you as if you are from a different planet."
Pros: "The flight was calm, though that's at the mercy of weather but taking off and landing was very smooth for a big Airbus. Easy to board ans staffs were great and courteous."
Cons: "The food wasn't bad but not on par with other airlines. But not bad."
Cons: "I tried to change my reservation because of a medical issue . I was not able to make the change . Because of discrimination towards non chienese . I had to purchase a new ticket ."
Pros: "No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks."
Cons: "Lounges a bit sparse and.no vegetarian snacks."
Pros: "That I was able to watch movies and the flight wasn't full."
Cons: "Had to be transported to board the plane. It was delayed for an hour."
Pros: "Take off, landing, food"
Cons: "Can't use cellphone"
Pros: "Crew tries to help"
Cons: "I can never get a hold of customer service... I'm vegan. I tried to preorder my food. It's always a hassle. I spoke to the people at the air port, they too didn't know what to do. I usually have to talk to the crew. Their webpage is horrible. I can't sign up for their mileage program... It's impossible."
Pros: "Excellent service"
Cons: "No sweetener on flight"
Pros: "On time"
Pros: "the serivice during the trip"
Pros: "The only good part was the boarding"
Cons: "One the headphone jack didnt work. The seats are very small. When people left the bathrooms the door woud not close all the way so we got to smell lovely stuff the whole flight unless we got up and closed the door ourself."
Pros: "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."
Pros: "I would say it was excellent, except for the food which is kind of not the great, but with the airfare rate, i could no longer complain. I would recommend it to my friends."
Cons: "Not much to add, that was already said. The sits were mostly hard board, very uncomfortable on such a long flight. The food , ha, definitely, unacceptable. And the morning meal, was given too short a time to eat it. Bad for one's digestion. Very hard if not impossible to reach them for check-in, either via web, not phone. Left only to the counter check-in and hope for the best, as specially, when you have more then one travelling."
Pros: "Big new plane (A380)"
Cons: "Mainland Chinese have a VERY different concept of personal space and respect for others when compared to Westerners. This is evidenced by the manner in which the restrooms were used (disgusting after 1 hour of a 14 hr. flight) AND how they literally "attack" the food / beverages. Obviously it is a Chinese airline so best to accept this behavior and deal with it! You have been warned!"
Pros: "The plane was always on time and the crew was always ready to help. The food was also good."
Pros: "We had to be rushed from one terminal to an other. The airport seems scattered."
Cons: "Read above..."
Cons: "Seats were very uncomfortable."
Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."
Pros: "Business class sleeping arrangements were good."
Cons: "Very light on choices in entertainment especially movies."
Pros: "Everyone is very helpful."
Cons: "There was no WiFi offered. This really needs to change"
Pros: "Service was great"
Cons: "Nothing to complain about"
Pros: "on time , aircraft,"
Pros: "Courteous and helpful crew."
Cons: "The seat was hard and looks dated for an A380 makkng my trip uncomfortable. Food was ordinary."
Pros: "Cabin staff efficient and polite and friendly. Good command of English language so that announcements easy to understand. Kept the cabin and toilets clean."
Cons: "Could not find anything to dislike."
Cons: "The paid food choices are rather odd."
Cons: "The boarding process"
Cons: "Not enough room"
Pros: "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
Cons: "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."
Cons: "Cleaner lavatories"
Pros: "That the flight wasn't any longer than it was"
Cons: "A bit hot n stuffy"
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Pros: "Better staff"
Cons: "Still terrible"
Cons: "Overall good thanks"
Cons: "I missed my sister graduating because of avianca"
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Cons: "Staff kinda rude"
Cons: "The WiFi was out"
Pros: "Stewart eas helpful"
Cons: "Nonentertainment. Sears are narrow"
Cons: "So uncomfortable."
Pros: "SFO-SYD was great. My luggage was left behind in SYD when I landed QZN!!! Not amused!"
Cons: "Them losing my luggage!"
Cons: "CAs of UA were not kind as usual. It was UA, so I didn't expect nice service from first."
Pros: "Arrived a little early!"
Cons: "7/8 size Brazilian airplane."
Cons: "The food was so poor I never had such a tasteless food"
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Pros: "Good staff"
Cons: "Internet rate is ridiculous...15 / hr and goes up from there"
Pros: "The Boeing 787 plane was very nice. The window shading control is unique!"
Cons: "Thanks United for keeping my diet in check."
Pros: "On time , and good service"
Pros: "Staff was nice!"
Cons: "I didn't like the luggage restrictions associated with our tickets."
Cons: "WiFi for $39.99, used to be $19.99 before."
Cons: "NO INTERNET!!!"
Pros: "Everything was great all around"
Pros: "The services"
Pros: "Arriving alive"
Cons: "Comfort, accessible media, cost"
Pros: "Nothing delay"
Cons: "Mahor delay and tarmac issue refund immideate"
Pros: "We didn't crash?"
Cons: "After much concerns and inquiries made bag did NOT make the plane! There is as no one to h love me to n white Planes for 45 minutes! No one at the counter? Wow! Finally supervisor Jill was able to track it down in Chicago where th y took it off the he plane as my carry on because they had no room l ft from the h limited space. After working very hard to get my bag of o White Plains that evening, supervisor Jill hung out an hour past her shift ended to get it on the last transport to my hotel. The transport blew herself by ft and never showed up or called the o say he wasn't coming back! I got my bag on he next morning just in tim for my event! I also was not credited my frequent flyer miles. Some glitch in the system. Overall I must rate my experience as a one star simply because the pilots got us there safely."
Cons: "On board service!!!!!"
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "Long delay in San Francisco"
Cons: "okay because it was short"
Pros: "The stewardess miss polanxo was great"
Cons: "My itinerary had to completely change."
Pros: "Movies were ok."
Cons: "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
Cons: "Seat could not recline, voucher was only a small fraction of the ticket fare that I paid. This is a business class seat."
Cons: "Over a hour late leaving San Francisco"
Cons: "Delayed departure, changed gate."
Pros: "My overall experience was excellent except for your new food policy. Meals should included! I am handicapped and asked for help boarding and getting to flights! I was helped by your caring and very curtitious staff! Thank you for your help."
Cons: "United lost one of our baggage"
Pros: "No , blankets ."
Cons: "Cleaner restrooms, blankets and verbal offers"
Pros: "The crew was very helpful. Entertainment had a good variety."
Cons: "The second leg of the flight from Shanghai to Bangkok felt like sitting on wooden chairs. Picking the type of food and not end up with allergy inducing food didn't seem like an option."
Pros: "The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again."
Cons: "Almost everything could have been better"
Pros: "Business class pod was excellent. Free WiFi"
Cons: "I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time."
Cons: "No WiFi at all"
Pros: "The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs."
Cons: "Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection."
Pros: "The food was delicious and of high quality. I enjoyed the entertainment selection. I flew business class. The flight attendants were excellent and gracious. I would fly China Eastern Airlines again."
Cons: "Passengers making a connecting flight to Bangkok (BKK) at Nanjing (NKG) were gathered together, escorted through customs, to baggage claim, to the ticketing counter, and back through customs. One of the passenger had to call out each person from their passport. The process took 2 1/2 hours."
Cons: "OK for the price"
Pros: "Price is cheap"
Pros: "Friendly Service, Outstanding Meals, Business Class Comfort,"
Pros: "Everything was great for the Price Free Wifi Vegan Food Option"
Cons: "Blankets from Shanghai to Delhi could be little more better Apart from it all good"
Pros: "Seats were very comfortable and the crew was very kind!"
Pros: "The flight is not too busy"
Cons: "I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase."
Cons: "almost no recline for a 15h flight! could not lift side arm rest."
Pros: "Comfortable seats, good food, good entertainment, nice staff"
Cons: "Shanghai airport, but not the airline's fault"
Cons: "This was terrible.. Coming home, they would not let me on the plane from Bangkok to San Francisco.. No reason given.. Was there in plenty of time, the agent was a jerk and would not let me board.. I had to buy another ticket.. On Philippine Airlines. I will never book with you again unless you all make it up to me.. This was terrible ."
Pros: "Still here in China! It was terrible! I will never do this flight again! My flight was delayed way n accommodations was not accommodating."
Cons: "Getting stuck in Nanjing!"
Pros: "The crew was great and really helpful if you needed something. Language barrier is always hard, but they really do try and help the best they can. Seats in economy do recline quite a bit which was awesome! Inflight entertainment offered, and you can use your phone on airplane mode but cannot have headphones in during takeoff or landing. Offered a lot of food during meals but limited options for vegetarians or allergies."
Cons: "Not able to use headphones or charging cord during takeoff or landing. Super strange to me even as a previous flight attendant."
Pros: "The plane was delayed both at LAX and at Pu Dong, but still arrived on time so I didn't miss my car sevice. Kelly, if you read this, it was a pleasure flying with you!"
Pros: "only about 20 people on economy in our section"
Pros: "Can’t think of a thing !"
Cons: "Entertainment sound system is bad, must be bad quality headphone. Toilet is not enough for eco class, crew also hardly try to keep them clean and fresh."
Cons: "Improved English?"
Pros: "We didn't crash, and the crew spoke some English."
Cons: "The seats were uncomfortable, the movie options were limited, I couldn't get English subtitles on e flush movies which I needed because the only headphones one could use were the provided ones (due to the jack), but the sound quality was so poor and airline so loud that I couldn't follow. Also there was no menu or schedule to anticipate meals, and I was left hungry even with what was provided (14 hour flight). Certainly not Emirates."
Pros: "Surprisingly comfortable. We were fed several times. The entertainment system was more than adequate."
Cons: "Nothing stands out. It was better than I expected for economy."
Pros: "Pro tip: sleep the whole flight I’d recommend the window seat just so you can lean your pillow against it to sleep on, it’s pretty comfortable. Just take small sips of water throughout the flight to keep yourself hydrated but not too much that you have to pee often. The crew was nice and there was a good selection of games and movies if you couldn’t sleep."
Cons: "Took an hour longer for the plane to take off. Please love yourself and bring your own earbuds. The ones that they supply are literally useless, it’s impossible to hear anything clearly on them. The fish and rice,,,,,,is not poppin."
Cons: "We can’t use our phones for listening music By 14 hrs and I pay WiFi"
Cons: "Lacked flavor... quantity was great"
Pros: "I liked the seats are roomy"
Cons: "I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good."
Pros: "I liked the food and how punctual the flights were."
Cons: "I didn’t like being cramped a bit during flights."
Pros: "Cheap price"
Cons: "Crazy rules insisting people remove earplugs 1 hour before landing."
Cons: "The seats were very uncomfortable."
Cons: "The flight was delayed several hours which made me miss connecting flight. Since the next flight was not China Eastern, I had to buy a new ticket to get to destination."
Pros: "The staff on the plane very attentive"
Cons: "The flight was delayed five hours china Eastern employee did not report to us we always had to ask and really poor attitude make me not want to fly again with China Eastern"
Pros: "Everything was great! The time and the timing of the flights we took couldn't have been any better. I really like the transitional time between the time zones. The crew were all really wonderful except for one minor thing. Boarding was well organized. We were really impressed."
Cons: "There was just one minor thing. The stewardess that was giving us the bread almost at the end of the meal suddenly got impatient (?) and we think rude. I was with my husband and son. Our son was very sleepy and wasn't being very clear in responding whether he liked a bread or not. So as the stewardess was standing there waiting for us to figure out whether he wanted a bread or not, my husband said just to give it to him instead (he hasn't had one). She dropped the bread on my husband's already used food container (plate) with a very obvious attitude of impatience. Mind you my husband is a veteran with a severe case of PTSD. Flights already make him anxious let alone getting this sort of treatment. It was good that he had taken his meds prior to boarding and that made it easier for me to calm him and not make a scene. Otherwise it could have been a very ugly experience. It is for this one reason that I couldn't give an EXCELLENT review on this segment of the flight."
Cons: "Light and table were broken."
Cons: "Too much too list here what I didn't like. Unbelievable. Horrible experience. Will NEVER book this airline ever again."
Pros: "It was pleasant, nothing wrong."
Cons: "Everything was fine."
Pros: "The plane, 777, was great. The newer planes are always great I guess."
Cons: "As always, the comfort of the seats could always use improvement. But I guess that's why there is Business and First class"
Cons: "Need more room"
Pros: "Liked the price!"
Cons: "No particular dislikes. Had no real expectations for a China base airline. No frills, all was Ok. Nothing to build any allegiance with the company"
Pros: "There's only one type of red wine and they ran out."
Cons: "They have one tiny bar of soap in there restroom..."
Pros: "Free meals were great. Movies were awesome."
Cons: "The entertainment system went down twice."
Pros: "Overall I would avoid China eastern in future. Th food was terrible."
Cons: "FOOD TABLA WAS BROKEN AND THE WINE FELT ON ME AND THE OTHER PERSON NEXT TO ME. MY BAGGAGES DIDNT ARRIVED TO MY FINAL DESTINY."
Pros: "Boarding went well. We were 90 minutes early landing."
Cons: "Food was not good at all. It gave airline food a bad name. My tray on whitch to place my food was slanted so bad everything I placed on it would end up on my lap if I didn't hold it. Made eating a chalange to say the least. Asked for a beer and was told there were none, and hour later guess they received a shipment as another employee gave me one. Got the impression that the passengers was a bother the employees would rather not deal with"
Pros: "Considering the low price, it was an excellent experience!!"
Pros: "seats selection was too difficult as the net services were not good"
Cons: "the service from air china pripor departure"
Pros: "Even woth premium economy it still wasnt as good as thought it was going to be."
Cons: "Planes need to update seats"
Pros: "The customer service rep from the United at the check-in was awesome."
Cons: "I bought my ticket from justfly.com. My vegan food choice did not feed into Air China. I had no food."
Pros: "Entertainment selection was great. Nice to have two meals in flight"
Cons: "Meals could have been a better selection. Did not know we had to request vegetarian meals in advance."
Cons: "The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good"
Pros: "Crew pleasant and friendly"
Cons: "The food is terrible. Selection of beverages and meals very limited."
Pros: "The food was good and the seating was great as well"
Cons: "I wish there was a menu to request more food and drinking. I only had 2 drinks with my meals for the entire flight."
Pros: "Crew was good. Boarding good too."
Cons: "On time performance."
Pros: "The 748 is nice and new and in premium economy the legroom stretches for miles"
Cons: "They lost our Bags! Crew did not speak english! Transferring is a pain! Food was very poor quality"
Pros: "Entertainment was good quality, and had a good variety of games and movies. The food was also pretty good, and provided pretty good headphones."
Cons: "The plane departed 1 hour late, and arrived 1 hour 15 min late, and we barely made our connection on time. The crew gave full cups of drinks to the Chinese passengers, and half full cups to the people of other races. I was sitting in a row of 4 seats, and the person next to me couldn't get anything, so they asked me to get water for them. I asked for water for me, and tried to ask for water for the person next to me, but the crew member just ignored me. I asked her 6 times, and she just wouldn't pay attention to me, so the guy next to me didn't get water."
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE""
Pros: "Service was good."
Cons: "Upgraded and didn’t get the perks of the upgrade"
Pros: "I actually liked the pork noodle dish. It was a little Greeley but just what I wanted"
Cons: "The staff is young, they try hard but they don’t have the grace that more experienced international crews will display. There video display interface was confusing for someone e who doesn’t read chinese simplified characters. I had to ask how to turn on the overhead light."
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Pros: "Courteous service, clean cabin, reasonable price for business class ticket compared to any other airline."
Pros: "Attendants were courteous and smiled. Food was ok. Drinks were good. Got the blanket."
Cons: "I assumed blinds were given out during long flights, but was not offered one. No slippers. Don't get the fish."
Pros: "Awesome service! New equipment and everything worked, Cabin attendants smoked. Very, very professional and attentive. Seats were comfortable. Magnificent pricing."
Cons: "Food was ok. Entertainment and newspapers were mediocre. Layover in Beijing was painful."
Pros: "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
Cons: "The transfer at Beijing was awful."
Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
Pros: "I loved all of the entertainment options. The music was relevant, the movies were movies I actually wanted to see, same goes for the TV shows. Also, I really liked that you could play games on there with other passangers."
Cons: "The food was not very good at all. They didn't have any options besides chicken with rice or beef with noodles. Maybe I just don' t like airplane food and that wouldn't be any fault of Air China."
Pros: "Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!"
Cons: "The food was aweful, but it's airplain food, usually it's aweful..."
Pros: "Airfare was cheap"
Cons: "No variety of options for entertainment"
Cons: "Terrible flight. Crew was rude. Food was terrible. Seat back entertainment was broken, and they don't allow any electronics on for any reason."
Pros: "They upgraded my wife and I to an Exit Row, I'm tall"
Cons: "Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok."
Cons: "One suitcase did not make the transfer; food was not good"
Cons: "My baby (not yet 1-year) was uncomfortable on the flight and through out. When I asked one crew for help to clean up the floor she just gave me a disgust face and told me I should make the baby throw in the trash bag... I was super shocked and disappointed. I think air china really need to improve their employee training."
Cons: "Wasn't on the flight"
Pros: "The service was good. The aircraft was an old aircraft and noisy."
Cons: "Aircraft was old and noisy."
Pros: "Clean safe and on time. Competent cabin crew. The great fares made this trip possible....so we have no complaints about Air China."
Cons: "Wasted more than an hour in the wrong immigration line because we got no guidance from Air China that long layover passengers need to sign up at a special...and poorly market special pre-immigration desk before proceeded to regular immigration line. As for the flight itself.....the seats are just not made for people over 5' 7"."
Pros: "Food was good. and more leg room. Also gave you a pillow and blanket. Of course the flight to China was a much larger airplane a Boeing 747, where flight to Sfo was a 737-800 and a smaller Air bus. All my flights made it to destination on time. Or close to it. You should plan on at least 1&1/2 hours between transfers. SFO was under staffed at security long lines, and empty desks. Beijing & Soul airports had smaller lines. The Visa free transit at Beijing worked well."
Cons: "Long time through customs and security especially when transferring from one plane to another. We had carry on luggage but still had to go through baggage claim and exit before transferring to the next flight."
Cons: "The air China flight attendants are some of the rudest people I have encountered. They were extremely unhelpful and one went so far as to sigh and roll her eyes at me. Our flight was also delayed for four hours with no explanation, while we all sat on the plane waiting. Finally they made us all get off of the plane issued us new tickets and then we got back on. The whole process was rediculous. The seat space was smaller than usual and the plane was very dirty. It was also the worst airplane food I have ever tasted. I would definitely recommend not flying air China. K"
Pros: "Courteous & professional. Provided information & snacks while waiting. If they devised a way to provide information & resources about connecting flights to each passenger, they would be at the top of their game."
Cons: "I had to pay to catch my connection with no way to document it, as it was an extreme rush & cash was the only way to get it done on the run. So I doubt I'll see any reimbursement. Airlines, Air China included, should try to provide better accommodations for delayed connecting passengers & not just leave it to airport ground crew or worse, passengers own resources. The only assistance provided was a couple crew directing with flight number signs from the arriving gate. But nothing further than that."
Cons: "I didn't like us taking the bus onto the plane from the tarmac. Luckily it wasn't raining or 10 degrees Fahrenheit like my last experience with air china in Beijing"
Pros: "I liked be provided with a blanket, pillow and entertainment system."
Cons: "they cancelled my flight connecting in beijing to shanghai. no reason this just happens all the time in china. they lost my luggage for hours. they didn't have another flight until the next day. and i was traveling alone meeting my husband in shanghai. so i was just stuck in beijing. they were incredibly unhelpful and unconcerned that i was alone with no luggage, without a phone that worked since i was getting a chinese sim from card from my husband in shanghai, no hotel, transportation etc."
Pros: "Boarding is smooth, organized"
Cons: "Both flights from SFO to Beijing and from Beijing to SGN all are delayed, both at the gate and taxi out, food is very basic nothing fancy about it, same goes with drink, and in fact I don't expect much from them. I hope they will learn and compete with other asian airlines in the region, like Eva Air, or Singapore airlines."
Pros: "Courtesy & willingness of crew to respond effectively"
Cons: "Food, entertainment"
Cons: "Missed my flight because I pushed the wrong date."
Pros: "It was a smooth flight"
Cons: "Everything very friendly staff and it was a very comfortable flight."
Pros: "Friendly crew"
Cons: "Boarding was a cluster of people"
Pros: "I was worried after reading some of the reviews. However, I was extremely happy with my experience. Clean and comfortable. Everything was on time and no delays. Cabin crew was attentive and very helpful. A great all-round flight and trip."
Cons: "No real complaints. Airline food is airline food. The services for drinks was amazing though."
Pros: "Food and service was really nice! The entertainment system was outdated"
Pros: "The only thing I like about it is that each seat has its own TV player in which I can watch my own choice of movie even if there are poor choices when it comes to the varieties of movies."
Cons: "The crews are unapproachable. They don't even offer water. Food choices are not as good as well. First meal was edible the second one is we don't even know what it is."
Pros: "Personal television, blanket available, food better than most plane food"
Cons: "Crew prefer to deal with Chinese speaking people."
Pros: "New plane w/ well designed seating for space, access to bathrooms and roomy overhead compartments. Attentive personnel & good food--Eastern/western mix. Direct flights from west coast w/ reasonable schedule at gopd price. Recommend."
Cons: "If you book other than Air China, cannot check-in online, but only at airport. Any follow-up (ie seat assignments) must be done by phone w/ endless waits (although I was never disconnected in the end). Didn't really like the movie choices--mostly for kids, or action. I watched Cinderella and a story about a British skier. Ok."
Pros: "The plane was well maintained, the bathroom was accessible, and drinking such as water and juice were readily available at the back and could be retrieved at any time."
Cons: "The entertainment options were limited- very few movies of interest or new titles. Although there was a lot of food, it was not very good. The smell made it especially unappealing."
Pros: "Did not expect the individual video for each seat. Nice video selections."
Airlines flying from California to Fuzhou have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Fuzhou
Masks required on board, masks provided on flights from California to Fuzhou
Social distancing seating
Middle seats unavailable to book on flights from California to Fuzhou
Testing for antibodies, testing for symptoms for flights from California to Fuzhou
Waiving of change fees. Search flexible flights from California to Fuzhou