Daily cleaning, installation of cabin HEPA filters on flights from California to Ottawa
|April||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$364||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from California to Ottawa.
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Scores according to KAYAK customer reviews
Pros: "Free food. Extra room."
Cons: "Waiting on runway"
Pros: "Delta Comfort om commuter jet"
Pros: "The flight attendants were very kind and hoped to make up for the pilot’s negligence."
Cons: "Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo."
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Pros: "Polite crew, clean plane, smooth reservation and seat selection process"
Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."
Pros: "The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight."
Cons: "No complaints."
Pros: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Cons: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"
Cons: "Food in first class was subpar!"
Pros: "All I need to say."
Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "it was great experience"
Pros: "Ground team was amazing--efficient, pleasant, rapid turnaround"
Cons: "Incoming plane was 1.5h late and there was no meaningful explanation (saying that the plane was late coming in bc it was late getting to its prior stop isn't really an explanation)"
Cons: "Announcements at the gate could be more clear."
Cons: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"
Pros: "Everything went smoothly."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Cons: "Know that if you buy an E ticket they won't assign you seats until you arrive at the departure gate."
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "My seat wouldn't recline at all. I think it was broken. Not the end of the world, but a bit of a bummer as it was an overnight flight."
Pros: "No delay and the flight was ahead of the schedule (arriving)."
Cons: "The airplane was too old and seats were too crowded."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"
Pros: "Wonderful flight attendants"
Pros: "Very smooth"
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Cons: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Pros: "Excellent trip. Provided ample food snacks and drinks."
Cons: "The attendents only served one round of beverages in Comfort Plus."
Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."
Pros: "Individual screen and USB port"
Cons: "No issues that could be controlled I.e. Person in seat in front for mine leaning way ......"
Pros: "Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!"
Cons: "Airplane seats and floor area and tray tables were not cleaned properly"
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "Price of food"
Pros: "On time"
Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Pros: "need to feed people more often and make the seats alittle more comfier but other then everything came out good looking forward in flying with delta again"
Pros: "Service is good. Flight on time."
Cons: "Don't like the chicken wrap which is dry and hard."
Cons: "Charging money for window and aisle seats a new low"
Cons: "Apparently, using a third party source lost me the ability to choose my seat on both flights. The only book ahead options are ones I need to pay extra money for which feels like a scam. I won't be able to get a seat ahead of time on the way home either which will be an even longer flight (6+ hours) and will likely be stuck in a middle seat yet again. If this is the case with booking through third party sites, I won't do this again."
Pros: "The small scack/meal was excellent. Good service. Smooth flight. In-out-done! Good job Delta!"
Cons: "Can't think of anything negative. A long time standing by on runway waiting for departure."
Pros: "Big plane and fairly comfortable"
Cons: "It's more of a shuttle than a transcontinental. Seats are narrow with little leg room. Like all others you have to pay for everything. Delta terminal is not easy at jfk. Sfo is fine and works well All airlines are the same these days. Flights are uncomfortable and crew just throws out peanuts and water"
Cons: "The person taking tickets asked me to check my bag. I said ok and he instructed me to step aside and taking anything out of it that I might need. I did this and when I came back they had locked the doors."
Pros: "The boarding was quick and the gate agent was efficient"
Cons: "We not only left 45 minutes late, but there was no beverage service on the flight."
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Pros: "Pleasant staff"
Cons: "People get shocked from the rush of air soon after they board and close their air knobs overhead. The cabin was filled with lots of new bodies that had different ordour and perfume that it was good to have a strong ventilation but due to the strong air flow... Perhaps tell ppl to keep it open."
Pros: "So much leg room!"
Cons: "The entertainment option doesn’t work on laptops"
Pros: "The food was good and the crew were friendly."
Cons: "We could have used more legroom between the seats."
Pros: "Was given a quick connection paper which helped expedite things. Customs was fairly quick but got some mixed messages from airport staff as to which line(s) to go in. Fairly smooth process and very glad I travel with only a carryon. Getting my bags would have been a real rush. Entertainment available on smartphone, iPad or lap top."
Cons: "It was a tight transfer to get from one flight to another. Had to take a bus from the tarmac and then walk all the way to terminal two to check in with westjet and then back to terminal three to board after going through customs. Had time for a bathroom break and that was it."
Pros: "Shortest flight in my life"
Pros: "The crew were nice!"
Cons: "But this was like flying in an antique from the 20th century. No screens, AC not working well, tiny cabin. One of the bathrooms didn’t even have a sink."
Pros: "Good legroom in premium economy, power outlets at all seats"
Cons: "WiFi speed was terrible"
Pros: "Great crew, very accommodating for a small and short flight"
Pros: "Very comfortable the crew were exlaint"
Cons: "Nothing it was great"
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"
Pros: "Staff was lazy"
Cons: "Horrible check in Rude Not sure if I’ll fly WestJet Luggage was wet when it arrived Luggage took forever to come to terminal"
Cons: "Seats are so small"
Pros: "Entire experience went smoothly. Right from when I booked by tickets to checking in at the airport. I was kept informed of changes to the flight itinerary and didn't have any trouble throughout the process."
Cons: "Nothing really could be improved other than typical airline problems that can't necessarily be solved. We did fly out of LAX on our way home and that was more of an unpleasant experience as there is not near enough seating for people waiting to board their flights."
Pros: "Friendly crew"
Cons: "That westjet q400 is an awful aircraft with terrible slimline seats"
Pros: "The crew members were very nice and wonderful to speak with. Food was great for airplane food."
Cons: "The Wi-Fi/electronics was down on the plane so we couldn’t watch any movies, but I know that’s not really anyone’s fault. No big deal."
Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."
Pros: "Clean plane, on time, friendly staff, arrival was earlier than expected"
Pros: "First flight got cancelled. Mind you it was a 830am flight so I left to the airport at 5am. The moved me to 10am flight, then I get to the gate and get notified that I was put on the 1145 flight. The longest day for me in a long time for travel."
Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."
Pros: "Staff was friendly and were up throughout the flight making sure people were okay and asking if they needed water."
Cons: "Seats were uncomfortable, and couldn’t possibly find a comfortable position to sleep. The seats are so close together I couldn’t even fit to lay my head down on the tray. Bathroom was pretty untidy."
Pros: "The friendliness, the options through the app with movies etc"
Pros: "Easy boarding, friendly crew"
Cons: "Food cart passed us because we had our head down... they must have thought we were sleeping, gum stuck in magazine, the amount of ads before watching a show"
Cons: "Need more leg room on board"
Pros: "On time, courteous staff"
Cons: "Seat does not lean back"
Cons: "Five hour flight delay due to a flight attendant not showing up on time, not taken care of in any way"
Pros: "Was nice clean short flight. Pleasant stewardesses. Food was lacking but normal now for short flight"
Cons: "Entertainment only with app loaded devices"
Pros: "Arrived safely"
Cons: "No entertainment no food crew m.i.a."
Cons: "I'm a bit disappointed by the services provided by Westjet: 1) I never received the confirmation of my fight/booking from Westjet; 2) I was not aware that the connecting from LA to SJ and SJ to LA were operated by different companies therefore I was not able to check in or even to check the gate information at the airport. I almost missed my flight from SJ to LA in the early morning 3) at the SJ airport, I was not aware that the flight from SJ to LA was operated by Delta not American airline. However, the Westjet customer services 1-888 number listed in your Kayak confirmation was not a correct number. I even tried to look up another customer services number of Westjet by searching the Westjet website, the number I found was not in service neither. I almost missed my flight from SJ to LA 4) At the LA airport I was told that I was not able to board the flight because I did not have the Canadian ETA. they said they would pull my checked luggages and flight them with my re-scheduled flight and will be shipped to the final destination Vancouver, Canada. when I arrived Vancouver, both suitcases were not arrived with my flight. One arrived with my original flight and the second were missing. The agent could not even tell me where the suitcase was. Moreover, the second did not arrive the time I was told it should arrive. My second suitcase was not allocated even before I left Vancouver to Europe one day after my travel. 5) No one responded to the luggage services number provided in the document. I could only successfully login to the link for the checking the status after I returned home in Brussels. 6) I was told that the second suitcase will be delivered to my home in Europe by another company. Currently I'm still waiting for my second suitcase."
Pros: "Flight attendants were so nice."
Cons: "There was no info about the visa requirement and that made me stressed out once I tried to check in. Seats were too small"
Pros: "Kayak is cool. Westjet is meh."
Cons: "Both departure and return flights delayed by over an hour. All I hear is the same reason over and over again. Figure it out."
Pros: "Nothing. Lame service."
Cons: "Delays and no compensations"
Cons: "Our flight was delayed. However it was not really within their control."
Pros: "The staff were very kind while still being efficient. It was a pleasant and smooth flight."
Pros: "Friendly people!"
Pros: "Nothing at all. Boarding time changed 3times. Nothing nothing nothing good."
Cons: "Boarding time changed 3 times. 2 hours later than original schedule. Terrible pilot went around city for no reason. Terrified and poor landing skill. I've never had experience like this. Now i only have 3 hours sleep before work."
Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"
Cons: "No entertain system"
Cons: "Hour+ delay"
Cons: "Same comment as the previous flight ref movies. I wont take Westjet again on a long flight without movie screens. Not all old people have Iphones or laptop computers. Mike C."
Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."
Cons: "New plane so there was no internet and I had work I needed to do."
Pros: "Not much"
Cons: "First time WestJet flyer - I flew four segments - each one was late leaving and arriving."
Pros: "I took delta from salt lake to Calgary."
Pros: "People were friendly"
Cons: "Feels like there was no schedule - delayed in LA and the waiting for a gate in TO"
Pros: "Friendly and efficient"
Cons: "The check in area is awful and then you have to go back outside and down the sidewalk to get to security....especially difficult with grandkids. Just when we were about to board, our gate was changed, which also led to a flight delay. I don't order the food as I haven't found it good. And I preferred when you had the TVs to watch. Not all of us are techies. It was also cold on the plane."
Pros: "Flight was good."
Cons: "LAX is not a user friendly airport. Staff do not know which terminals guests need to go to"
Pros: "It got me from Los Angeles to Toronto...nothing special or different than any other airline, sardines is the norm today!"
Cons: "The whole customs security thing, is laughable."
Cons: "Hit heavy turbulence ,scary"
Cons: "I have never been on an AA flight where the entertainment system has worked all the way through. Additionally, when willl there be plugs on these planes? In a six and half hour flight where you need to use your device (when the system is working), this seems like it is a little old school"
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "Seats very comfortable"
Cons: "No money for baggage registred"
Pros: "Everything was good!"
Pros: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Cons: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Pros: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Cons: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Pros: "Dinner and boarding"
Cons: "Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!"
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Cons: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Pros: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Cons: "The boxed food"
Pros: "Automatic ticket rebooking"
Cons: "It being cancelled."
Pros: "Everyone was courteous. Flight was on-time."
Pros: "On time. No surprises. Decent food and entertainment."
Cons: "Squeezed into my seat like a sardine."
Pros: "Ease of boarding, friendly and efficient crew."
Cons: "Space was very tight, music choices were terrible, no plug to charge my phone, no individual screen for entertainment, movie screen went black half way through the movie I was watching and it never came back on"
Cons: "Delays without updates, rude flight staff, lost baggage"
Pros: "Flight was great. Seats were roomy and comfortable. There was a free in flight movie. It was easy to go to the restroom."
Cons: "No space in overhead cabin near my seat. I had to go to the back of the plane to find room for it."
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Cons: "delayed and missed connecting flight"
Pros: "Great attendants excellent customer service"
Cons: "Awful TSAs"
Cons: "I've got to the airport at 4:30am because my flight was at 8:00am. Unfortunately I had to wait until 12:30pm to take another flight because American Airlines didn't have a flight crew for our aircraft. They did not refund money for the waiting, they didn't give any voucher for breakfast, they just gave us chips and drinks. People were very anxious and mad about the sInitiation."
Pros: "They passed out headphones for the entertainment early in the flight. The meal service was efficient and more than adequate. The fight also arrived 30 minutes early."
Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Cons: "Missed my connecting flight to to 3 delays."
Pros: "On time flight"
Cons: "The staff was rude. I witnessed a crew member yelling at a a pregnant lady for trying to use the first class restroom when the other restroom was blocked off because there was a cart in the way. I also had a crew member yell because I put a water bottle in her trash bag. She literally yelled "I'm standing here," which I am still not sure what she meant by that. I was definitely taken back by how rude the staff was. I have never had an experience like that with United or Virgin,"
Pros: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Cons: "being late and uncomfortable seats."
Pros: "Flight was one time."
Cons: "It was a standard boarding. The standard ride. I have nothing to complain about"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "Seat reassignment"
Pros: "Food, Service, overall feeling of flight and crew"
Cons: "Leg room"
Pros: "For what airlines fees this high, meals should be included....meals that are offered are redicous priced."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Cons: "Broken down seat cushion ."
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Cons: "Departure to late hard to get other fly conection ."
Pros: "The crew was ok, very uncomfortable seat, I had an isle seat and everyone bumped into my shoulder. I never had to pay for checked baggage in a transatlantic flight, it’s not my first time flying. I was also asked to check my carry on, to what I declined for personal reasons."
Pros: "Entertainment was good. Ground attendant at LAX was helpful and understanding at least..."
Cons: "Everything else. For starters, I purchased a ticket from LAX to Kiev with a 2 hour stop in Toronto. AIR CANADA never informed me I'll need an eTA and I had to do it under pressure of missing my flight at the airport. Connection was awful as well. My luggage never arrived to Kiev...."
Cons: "Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight."
Pros: "The flight crew went the extra mile to give good service. There were plenty of meals and snacks throughout the trip."
Cons: "The bathrooms are cramped, they are clean however. Seats are also very close together, others must get out if you are in a middle or window seat."
Cons: "Zone 5 boarding even after I had pre checked in online."
Pros: "The crew was lovely!"
Cons: "Please feed people on international flights! Don't charge passengers for crappy samdwiches. Please figure out how to make the online check in work, I was sent an email telling me to do it and the websites did not work, even though I tried several times from different devices. Please fix that!"
Pros: "The fact that the in-flight meal was as cold as the crew, and you got to pay for that coldness. Just love it! You get me right?"
Cons: "The Montreal-Vancouver route was by far the worst. The attitude of the crew was denigrating and arrogant."
Pros: "Crew was nice"
Cons: "No food, no entertainment. Very uncomfortable plane"
Cons: "Someone was in my seat (and feigning sleep). Not a big problem, I just sat in another seat, but kind of uncool. Cabin crew were never aware, which is odd"
Cons: "Didn't like the fact that food was not included in the airfare on a long flight (I think it was over 5 hours). This inconsistency between airline policies is very annoying - you never know if you can take food on-board, if you should take food along or how much you should expect to be ripped off at the terminal/on-flight. The entertainment unit stalled the entire time. Oh, and boarding... it's very odd to check-in at the domestic terminal at LAX for an international flight and I don't recall seeing any message in my email/SMS regarding this. So taxi dropped me off at the Tom Bradley International Terminal at LAX and then I had to run over 4 terminals to get the Air Canada. A precaution about this would be nice."
Pros: "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
Cons: "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."
Cons: "No TV"
Cons: "Had to spend the night in Toronto for flight delay"
Cons: "Arrived 1 hr 15 min late."
Pros: "Flight was delayed. Constant communication from Air Canada crew. I like that."
Cons: "Talked to the masses like they were simpleton. They were. So it worked out."
Pros: "Smooth flight and we arrived ahead of schedule"
Cons: "I as first time travel from US to Canada no information given on flight regarding how to get to connections and customs. Unaware of requirements to claim luggage after customs and before security We were surprised at the lack of any offer of snacks on a five hour flight"
Pros: "The domestic crew were exceptionally good natured and attentive. Especially Daniela."
Cons: "Not much to like on this flight except the food. However, it's airplane food so it's expected to be not so good anyway."
Pros: "Service, attendants."
Cons: "Food for charge."
Pros: "The crew was so good and friendly. The entertainment options were good, some variety. The flight was smooth."
Cons: "Any additional amenity cost extra. No inflight snacks."
Pros: "None I like"
Cons: "Crew - no one onboard seemed happy, didn't see anyone smile at all, not a happy place. Food - tasteless, for the only meal they offered transatlantic flight was total thumbs down."
Pros: "The flight attended during the flight were really nice"
Cons: "At the reception and flight registration the service was terrible not organized the service was poor people pushed each other with out organization. The lady pushed customers from one line to anothe"
Pros: "Modern plane, space, good service"
Cons: "The pasta was not good and the piece of sugary bread for breakfast was also not good."
Pros: "entertainment system was pretty good"
Cons: "Air Canada generally charges too much and jacks up their prices way too much."
Cons: "A very obese man sat on my side and took half of my seat. The crew ignored me till we were on the air. They were very unprofessional. They found a seat for me. I approached them and told them that I was willing to pay half of a business seat, just let me go. The crew was unwilling and threanned me by returning the plane before it took off. I was not treated with respect. Next Tuesday I will fly back to Los Angeles with air Canada. I am sorry but this experience has taught me to fly no more with your company. Rabbi Moises Benzaquen"
Pros: "The crew was doing the best they could and was professional."
Cons: "Where to start, I have taken Air Canada 1 time before to Regina and you lost my luggage, luckily it was on the flight home. This time check in was very disorganized and unprofessional (I got scolded when my luggage bumped the post that forms the line that was set up after half the passengers were there making the last to show up first in line.) The flight was delayed and hour for a broken air mask upon departure . The monitor screens were hard to see and harder to hear. Upon arrival we sat for 30 minutes because they couldn't shut the engines down. Customs was a breeze but the walk from terminal to customize to the next terminal had me winded, luckily my connecting Air Canada flight was late also . And this was the better part of my experience. My flight to Athens was miserable ( lots of screaming children spread out through the plane). And when I thought it was over my luggage was separated and lost for 3 days. I should send you the underwear as a reminder of my experience"
Pros: "Leg room adequite."
Cons: "Only beverages served, there wasn't the usual snack."
Cons: "Movies and audio lacked currency, simply old and little variety."
Pros: "The flight crew were very efficient and pleasant."
Cons: "The entertainment was quite limited if you didn't download the Canada Air App before boarding. I got a bit of a shock when I sat down and found myself looking at the back of a seat. No entertainment for a transatlantic flight? Shocking. If you had an iPad you could log into their wifi and watch limited tv programs. Movies could only be viewed through their app. The seating was quite cramped too! I'm average height and foknd that the leg space was v limited!"
Pros: "The plane was newer and clean."
Cons: "For the price I would have expected a little more. The food wasn't good it was just mac n cheese with bread."
Pros: "Smoothest take off and landing. The flight attendants were lovely."
Pros: "I arrived early and was able to change my flight to an earlier one."
Cons: "The air hostess/stewardess was surly...and looked like she hadn't slept.."
Pros: "Flight - seats were comfortable"
Cons: "Ground personnel lax"
Pros: "Like the idea of accessing entertainment via phone tablet or laptop. Just feel the movies could have a better selection of upto date movies"
Pros: "Never flown "air canada", was a bit apprehensive. But I was very much happy & pleasantly surprised!"
Pros: "On time"
Cons: "Food , uncomfortable ,"
Pros: "The crew was really nice."
Cons: "The didn't include a meal or any wine/beer as most international flights do."
Pros: "It started with some of the computers were not working some of the people that worked there had very bad attitude,"
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Pros: "Good leg room."
Pros: "Leg space, arrival on time"
Cons: "Had to pay for food and cheap earbuds"
Pros: "Space and meals"
Pros: "Air Canada has treated me excellently every time I've flown with them. However, this connection was through United, which, on my flight to LAX, was delayed 3 hours. I should have known how this would go."
Cons: "Since this flight was delayed, I would not make my connecting flight to Tokyo. Flights with Air Canada to Tokyo were all booked that day, and several days afterward. I canceled my flight and am awaiting refund. I booked with another airline. I am severely disappointed with United's behavior. I've flown out of several countries from various airlines, and the US and US-based airlines are the only flight with consistent delays. It's honestly embarrassing. And I suppose, while I'm complaining, I'll add--as someone with a severe peanut allergy, it was important that this flight was with Air Canada, who actually cares about my safety. That I had to miss my flight and book with another, potentially dangerous airline, added to my dissatisfaction."
Pros: "This was the greatest flying experience I've had in a long time. The crew was very pleasant and helpful. The in flight entertainment was spot on and the food was delicious. I would definitely recommend them to anyone flying abroad. They were efficient in the boarding process as well. I will be flying them again!"
Pros: "Hourly flights in a Boing 676. Comfy economy class seats with leather headrest (cleaner than fabric). Ample overhead space for carry ons. Individual TV monitors with entertainment (I prefer leaving it on flight itinerary status while reading a book). Good bretzels & tomato juice served by a multilingual flight staff. Boarding, departure & arrival on time to the second. Can't ask for more."
Cons: "Delayed, emergency landing, 3 hrs late arrival"
Pros: "The stewards and stewardess were friendly, helpful and knowledgeable. I was also very comfortable. The airplane was clean."
Pros: "Flight attendant very caring and friendly."
Cons: "Gate attendant very rude - made my daughter cry Her seat was way at the back. Baggage handlers lost a luggage strap - sturdy one 7 boarding pass The gate was changed to one at the end farthest from original gate It was supposed to be two flights - she ended up with 7 boarding passes in the end. Second really unpleasant flight with Air Canada in less than a year. Will avoid Air Canada from here on."
Cons: "Salty pretzels!"
Cons: "Ticketed for Air Canada, but it was a code share flight with United Airlines. The check in at United took over 15 minutes because my reservation was not recognized by the United online system. Luckily a United agent was able to work through my paperwork and get me checked in, with luggage, via Ottawa to London, Heathrow. However, at the boarding gate for my flight to Ottawa, my boarding pass was deemed invalid and it took another 15 minutes to issue a new boarding pass - with seating at the back of the bus. Was a frustrating/annoying process. Luckily I encountered two capable United employees who worked to resolve the issues."
Pros: "The staff were efficient and friendly. The entertainment system is great."
Cons: "More room - but the flight was short and the price was right, so that's not a deal breaker."
Pros: "Service on Lufthansa is better than most us carriers"
Cons: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
Cons: "only pretzel, no nuts as option"
Pros: "I liked that there was a price for a basic economy ticket considering I can easily fly without a carry on or checked bag. This is a great deal and worth the savings for me as a flyer."
Cons: "The process for vetting those individuals with basic economy tickets is slow, inefficient and seems to make the United employees irritated and less willing to help their guests. While I do not want to see the price go back up, I do think United needs to figure out a way to handle the check-in process for those with basic economy tickets without forcing them to stand in a line with those checking bags. it slows down the check in process for everyone, including those at normal priced fares."
Cons: "No one told us at the gate I was told to go to included on my ticket that it had been changed. I almost missed my flight if I had not asked an assistant at another gate. Then when I got to the correct gate I asked that assistant why there was no announcement of the change. He proceeded to tell me I didn't need to yell at him. That was unprofessional, disrepectful, and bottom line rudeness."
Pros: "Great stewardess"
Cons: "Entirely too hot in the plane"
Pros: "I liked nothing about this airline"
Cons: "I was not able to board the fist flight because i got there one hour before the flight left. I drove 2 hours to catch my second plane and because i did that my entire ticket was cancel forcing me to pay $341.00 to purchase another ticket"
Pros: "Great crew, took good care of passengers, lots of drinks available, direct flight with a decent price. The crew was helpful getting everyone seated."
Cons: "The crew had just spent an hour passing out drinks, which is great, but no one could use the rest room. Tnen the seatbelt signs were flipped on to prepare for landing which wasn't for another hour. So no one was allowed to use the restroom for the last 2 hours of flight after all those great drinks, and kids were crying, it was a mess."
Pros: "Not much. We were late so United gave us free TV access during the flight."
Cons: "The flight was late and let space was very little. We only had one drink and one cookie for a 5+ hour flight."
Pros: "On time, baggage was handled well."
Cons: "Seats were way too crowded, especially for a 5 hour flight."
Pros: "Love business class on the 757"
Cons: "Card reader for direct tv didn't work"
Pros: "Everyone was pleasant, flights were on time, no baggage lost, very little turbulence."
Cons: "Flight is delayed wonder why I paid for my luggage and my two small suit case not even 25 kilos each , thought limit is 50?"
Cons: "Super delayed. 4 hours plus for a less than 2 hour flight. Unacceptable. Arrival at 3:15 am vs 11 pm."
Pros: "Friendly staff"
Cons: "Multiple delays, rerouted 2 times, multiple seat changes"
Pros: "I didn't enjoy my trip."
Cons: "Intentionally delaying my flight out of Newark to Syracuse. My flight from Sacramento to Dulles was stuffing with little leg room. This crew was also very unfriendly."
Cons: "2 minutes past when they began to board no effort to try to help with getting on or another flight. Had plenty of time to get through security no call no assistance to find another flight NOTHING! No care to help."
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Cons: "Flight delayed by shear winds Tight connection made getting food not workable"
Pros: "Late boarding, ZERO ENTERTAINMENT when you can pay the same price for American that provides television, old uncomfortable seating."
Pros: "The flight attendants were nice and attentive"
Pros: "This portion of my journey was fine."
Cons: "I have zero idea why your entertainment set up wont work on android devices. that sucked!"
Pros: "The entire service from boarding to flying was efficient and punctual."
Cons: "The snacks and no beverage, however I understand the flight was super short."
Cons: "Long delay due a wheelchair. Really? You've never had a wheelchair on board before? Yes, this one did have batteries, but is that so unusual? Our delay was over an hour."
Pros: "Nice staff clean planes"
Cons: "Seats too small no in flight entertainment in first class."
Pros: "I cancelled that flight... Hope my refund is coming soon"
Pros: "It was just a nice flight stewardess were nice. just a nice time thank you guys."
Pros: "The crew was very nice as we got on."
Cons: "As usually United over booked and even though I brought my ticket in advance I some how did not have a seat assigned to me when I checked in. Most of the plane had boarded before I had a ticket in my hand. The agent was rude as she could be because I didn't understand how that's possible for me not to have a seat. I think that it's absolutely ridiculous that it's even possible to over sale a plane since there's obviously only a certain number of seats. I think it's ridiculous that people have to offer up their seat and take another flight, I chose a flight time because that's when I wanted to leave and get to where I was going for a reason. No other industry is allowed to treat their customers this way so why does the airline industry do it? Also there's no tv or movies for us to watch while in a 4 hour flight."
Cons: "I didn't like hearing the overhead storage will soon cost."
Pros: "It was a small plane and it made up for some lost time in the delayed departure. The one air stewardess was also nice."
Cons: "Waiting for hand luggage on arrival slowed me down to catch my connecting flight. The flight was delayed to start with."
Pros: "The size of a first class seat"
Cons: "Entertainment system did not function properly. Seat cushions were worn out. The customer service representative was not able to complete my check in for the international segment."
Pros: "Flight was on time"
Cons: "Have to pay for movies/ shows"
Cons: "Three rolling delays in departure, and we landed the ground crew couldn't find stairs for us to deplane. Waited 30-minutes til we finally used the plane's stairs. Sigh- just makes one wonder about their commitment to getting flight ops right..."
Pros: "The flight & crew were great"
Cons: "A cookie? C'mon man. I couldn't download the United app & didn't know I had to."
Pros: "The plane was clean, comfortable and seemed to have a bit more room. The staff was professional and courteous."
Cons: "The plane was 2hrs delayed but that was due to weather. The food was over priced and not good."
Cons: "The fact I had to buy a tv package when on my previous"
Cons: "Delayed, uncomfortable seats, bad landing"
Cons: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."
Cons: "Landing delay due to another United planes mechanical issues, terrible follow up customer service. Worst airline out there."
Pros: "Flight quick, everything went smooth. Staff was helpful and friendly."
Cons: "No negative comments."
Pros: "Everything went well; great service on both flights"
Pros: "On time departure."
Cons: "Uncomfortable seats in a completely full flight. My seat didn't really lean back. The man next to me kept spilling over into my space. Terrible flight, especially for a red-eye."
Cons: "The emergency landing. The horrible customer service."
Pros: "Getting to my destination"
Cons: "Coming home"
Pros: "United Airlines had a delayed flight I was there I checked in..... I looked at the reader board which told me 6:05p depart..... I went to the restroom came back the flight team had already arrived pulled out and left .....those bastards left"
Cons: "Flight was delayed several times resulting in connecting flight being missed."
Pros: "They moved my connecting flight as my first flight was delayed and there wouldn't be enough time to make the connection. They initiated it so I didn't even have to ask the question and they put me on a better flight."
Cons: "I was hoping that they had wifi for video streaming but they didn't so there was no entertainment, however it was only an hour flight so I didn't mind much"
Pros: "The stewardesses were polite and helpful."
Cons: "United does not take care of military. They have terrible customer service and charged me for my bags when Delta waives my baggage fees. The baggage people were so rude and didn't want to help anyone in line."
Pros: "My first flight was cancelled....had a 3 hour wait for next flight on a diffrent airline..Got booked on a over booked flight at my connection in LA were there was another 2 hour layover, but a young lady at the United podeum in Sacramento got me on a flight from LA to SD, for whatever reason no one else could. Thank you who ever you were"
Cons: "Thank you United lady whoever you were."
Airlines flying from California to Ottawa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Ottawa
Masks required on board, masks provided on flights from California to Ottawa
Social distancing seating
Middle seats unavailable to book on flights from California to Ottawa
Testing for antibodies, testing for symptoms for flights from California to Ottawa
Waiving of change fees. Search flexible flights from California to Ottawa