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Washington (WAS)
Popayán Guillermo León Valencia
Tue 8/3
Tue 8/10
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Top airline flying California to Popayán Guillermo León Valencia

Scores according to KAYAK customer reviews

7.9
Avianca
Overall score based on 13,280 reviews
8.0
Boarding
8.0
Comfort
8.3
Crew
7.9
Entertainment
7.5
Food
Airline reviews

Cons: "PRICE"

Pros: "Took 3 planes so had 3 different experiences. Leg 1 and 3 were average. Basic no frill flights and average meal. Leg 2 was superior. More modern plane, choice of entertainment. Crew on all flights were great."
Cons: "The food."

Pros: "Nothing"
Cons: "Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY"

Cons: "On time. Good flight"

Pros: "Quick board and clean plane"
Cons: "No snacks only drinks"

Pros: "Kind"

Pros: "Check in was very smooth. Flight crew was very attentive"
Cons: "Presentation of food was not great."

Pros: "Good leg room and comfortable seats, good food"

Pros: "Ay the counter they were nice"
Cons: "Food was the worst and service from flight crew was Poor"

Cons: "Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines"

Pros: "Overall it was a great experience, the crew was friendly and polite, the seats were comfortable, a lot of choices for online entertainment."
Cons: "There was a little disorder in the forming of the boarding line, and the breakfast food, egg specifically had an awful taste."

Pros: "El servicio en general ha mejorado mucho Felicidades !"
Cons: "El precio"

Pros: "I was unable to board flight due to lack of suffiecnt Visa proof."

Cons: "I was very thirsty when I was in the airplane, when I boarding and I ask for water the crew didn’t gave me soon."

Cons: "Need to be more careful with the time"

Pros: "Crew is excelente and very friendly"

Pros: "The flight itself was fine and I like that there are food options throughout as a part of our ticket."
Cons: "They lost my luggage and it was impossible to reach anyone who knew anything or to be compensated for my inconvenience and items."

Cons: "Very poor traffic prevented us to get to the airport very early but we had checked in prior with boarding passes and assigned seats 45 minutes before the flight was to take off. The people at the counter refused to let us board saying we had to be there one hour before the flight because it would take them half an hour to check in the luggage. In the end, we had to pay an extra $600 to rebook another flight to leave a week later."

Pros: "Decent plane. On time."
Cons: "Avianca overbooked the flight. We were put on standby with a 7month old baby. They were going to have us wait until the entire flight had checked in to see if any volunteers stayed. After I insisted, they checked us. Basically had us go thirty a miserable time for their mistake."

Pros: "I must recognize I am very pleased with what Avianca offer’s on this flight. The aircraft (Dreamliner) is in a perfect shape, crew is very kind and food was great. I definitely suggest to invest a little bit more of money and try to travel Business Class so you can get the whole experience: quick/easy check-in, VIP Lounge and great flight. Well done Avianca, Congratulations!"

Pros: "Although not many the selection of movies had a good variety"
Cons: "The food was horrible"

Pros: "Just about everything"
Cons: "The food is average but at least they don’t make you pay for it."

Pros: "Comfortable seats. We were given an exit row so space was wonderful. Plane left on time and arrived early."
Cons: "Nothing"

Pros: "Very comprehensive service. They don’t charge anything extra, the entertainment options are good, the service excellent, the food okay. Much better than most US airlines."

Pros: "Flight on time Food good for a short flight Lugguage was there on final destination (had 2 Different Carriers to reach final destination) Flight attendants efficient and attentive"

Pros: "No been canceled"
Cons: "Nothing"

Cons: "Everything was wonderful except for taking too long to disembark"

Pros: "The flight was delayed two hours"

Pros: "Everything"

Pros: "Timely arrivals & departures"
Cons: "Hot in cabin, lackluster food."

Pros: "nothing noteworthy to mention"

Pros: "Perfecto"

Cons: "Falta de respeto a los miembros Diamante."

Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."

Cons: "Un poco demorado la entrega del equipaje."

Cons: "I was sick, I had headache while flighting from Washington to Bogota and when I asked to a woman of the crew for a pain pill she said that I will get assistance once we get landed. Then, when we landed and I asked for assistance again, the crew just told me to go after the next step and then I will receive assistance. I never received assistance and I had a discussion about it with a woman during the boarding at Bogota. I just wanted a headache pill killer and nobody help me."

Pros: "the flight attendants were very friendly."
Cons: "boarding was a complete disaster. the lady at the counter gave me all wrong information. the random screening was done very rudely. not a single staff spoke a word of English which is unacceptable for an international flight. the food albeit not significant after the horrendous boarding experience was terrible, and I had to ask several times for water. Further, for the flight to bogotá, we had called and spent a lot of time on the phone to reserve seats, which were then all wrong once we checked in at the airport. what was the point."

Pros: "NOTHING"
Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."

Pros: "Tried to have two of my children's flight changed to our flight but the Avianca flight person said they could not do the change in Cusco and instead to do it in Lima.. The flight left 45 min late to Lima and arrived 20 min late. We ran to the Avianca counter and they then told us we were too late to make the change after 10 min of talking. We all missed our flight to bogota as a result and they told us flippantly we would have to pay to fly the next morning because the next flight that night was full. They then tried to dismiss us with a phone number to call to get help. After I protested, the supervisor finally cane over and after explaining how many times we were not helped and given false info, she finally miraculously found seats on the next flight and put us on it, in the very back of the plane even though there were many seats throughout the plane available. It should NEVER have come to that. I am disgusted with Avianca's customer service."
Cons: "Poor customer service. Lied to in Cusco about not being able to change the flight. Lied to in Lima about not being able to change the flight. Lied to in Lima about there being no seats on the next flight. Not helped and instead just given a phone number. To make matters worse, I also felt like we were racially discrimated against. We are African American and were treated poorly compared to the two Peruvian men who missed their flight as well. Avianca has a problem if this is its policy."

Cons: "Both flights were delayed! And one was a 6 hour delay! It was a bummer"

Cons: "I don't recommend avíanca it is one of the worse airlines now never again don't waste your money on them"

Pros: "Flight attendants were very polite and always smiling Food was great Loved the sleeping kit (with hand lotion, toothbrush, etc.)"
Cons: "The seats were not very comfortable. It would be great to have a foot rest for short people like me."

Pros: "My third time flying Avianca, my third time enjoying the flight. The alternatives from El Salvador (sal) to the U.S. (iah) with no stops is United Airlines and I had such a bad experience with them. I was a loyal customer for Continental but it ended when United took over. So far Avianca has replaced Continental in my list of airlines that I would consider. And KAYAK was awesome as always......"
Cons: "The entertainment choices (but to be fair I did not peruse all of the options available) were not to my liking. Is just a small thing and is not a complaint, is just an observation."

Pros: "Despite my apprehensions boarding a turboprop just after a two hour torrential downpour, it was a more comfortable flight than expected with less weather created motion than on a jet. The prudence of the authorities in suspending flights until safe to do so. I couldn't have cared less if I was 10 hours delayed considering the horrendous weather conditions in Popayan. I was really happy we weren't going to fly through that rain, thunder and lightening. Not a nervous flyer by any means, but have rarely seen a storm of that magnitude."
Cons: "The ATR-72 has an odd seating configuration, I was at the exact last window on the right side, which did not have enough room to look out the window once the passenger directly to the front reclined his seat. I had the back of the his seat practically on my nose. With the seat down, I could not even look directly through the window only at an angle craning my neck. The space under the seat on the window side of each 2-2 configuration is asymmetrical not leaving room enough for even a hobbit. Luckily the flight was not full, otherwise there would have not been any room for under seat luggage. Not even a camera bag."

Pros: "The crew was great!"
Cons: "The food was terrible. Oily, tasteless Not comfortable seats."

Pros: "I love that I was upgraded due to my Lifemiles Elite status. Sometimes first class seats are left empty, when the airlines could use that opportunity to engage people in the mileage programs."
Cons: "The seats were not comfortable probably because it was an old plane."

Pros: "The airline is overall one of the best in South America."
Cons: "My checked in luggage was searched. Food (chocolate) was open and some gifts were missing. The luggage was a mess when it was returned. No apology has been made by the airline or the airport."

Cons: "Having waited in San Jose for two hours, I was hoping that maybe my experience on the last flight from Guatemala was an aberration. It was NOT! Again the food was disgusting and there was no form of entertainment available. Someone gave me their extra "snack" as we were disembarking but I left it on the plane. I am not one who usually tosses food aside; however, the food they gave us was revolting."

Pros: "on time departures, great service at every touch point, clean aircraft, early arrivals, great experience."

Read more about Avianca
COVID-19 information

Safety measures for airlines flying from California to Popayán

Airlines flying from California to Popayán have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from California to Popayán

Mandatory masks

Masks required on board, masks provided on flights from California to Popayán

Social distancing seating

Middle seats unavailable to book on flights from California to Popayán

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from California to Popayán

Book cheap flights from California to Popayán

Recent round-trip flight deals

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