Pros: "Very helpful crew. Quick boarding process."
Cons: "Not much leg room, or space in seats."
Pros: "The crew was amazing."
Cons: "There seemed to be no leg room. The seat was very uncomfortable."
Pros: "The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive."
Pros: "The crew was the best"
Pros: "Convenient seats in A-380"
Cons: "Drinks were good, but food was bad"
Pros: "Seats had lots of space and entertainment systems had large, clear screens."
Cons: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."
Cons: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Cons: "Didn't make the flight"
Pros: "Check in was easy, flight was smooth, had good seats with legroom. Liked receiving updates on phone."
Pros: "The crew, both in SFO and on board where e excellent. We were well taken care of, in both area's. The service on the plane were top notch, anticipating our every need. The food was yummy and the entertainment great!"
Pros: "Crew was very nice and professional. We arrived early"
Cons: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Pros: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Cons: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pros: "Great crew, great flight, food and drinks was awesome"
Cons: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"
Pros: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."
Pros: "I liked the seats, the space for our legs and the crew members"
Pros: "Crew was nice."
Cons: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Cons: "Delayed in Munich an hour late"
Cons: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Cons: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"
Pros: "The food was good."
Cons: "Flight was not on time. They did not even make arrangements for connecting flights after knowing we would be late. Airhostness looked like they did not care about anyone in general got a negative vibe from her."
Pros: "All of it"
Pros: "Great food and service. Business class lie flat seats are good for the sleep."
Pros: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."
Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"
Pros: "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Cons: "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"
Pros: "The plane is very nice. One of the best plane configurations. Crew is excellent."
Cons: "Seats can be more comfortable"
Cons: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"
Pros: "The airplane was clean. Lots of storage space."
Cons: "The entertainment screens in our row of seats were not working. The crew did find seats we could move to if we wanted to watch movies. Made two phone calls to the airline prior to my scheduled trip to attempt a seat upgrade but they told me I would have to do this at the airport where of course no upgrades were available"
Cons: "I called the airline and paid for a specific ticket so I could have an aisle seat. They confirmed it was an aisle but Inhad 30F which is a window seat! I'll be calling Lufthansa for a refund. p"
Pros: "I really enjoyed my flight with Lufthansa. My gluten free meals were very good and the service was excellent!"
Cons: "It would be nice to be able to reserve seats ahead of time without charge"
Pros: "I have ordered the salmon fish dinne and the fish was totally overlooked, dry and tough. I could not swallow the fish and ate the tiny bread roll only. The second was breakfast wigh tasteless scrambled egg and mushroom and spinach. Both serving sizes were really small with just one side dish of fruits. I was hungry the whole 10 hours flight."
Cons: "Changed the chef or the vendors who supplied the meals."
Pros: "Boarding was organized, flight was not profoundly oversold."
Cons: "Food was not appetizing."
Pros: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Cons: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."
Cons: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Pros: "Service was good, the airplane was good also"
Cons: "This time we experienced a strong turbulence. It would be more helpful if the crew gave updates about the situation more often, was really scary. Also, the food was not good at all...."
Cons: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."
Pros: "The flight itself was fine."
Cons: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Pros: "- crew was nice - overall flight was smooth"
Cons: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Pros: "Good in-seat entertainment"
Cons: "Uncomfortable seats Mediocre Food"
Cons: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."
Pros: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."
Pros: "Latest movies few included"
Cons: "The space is so small. For 11plus hours my body could not move. I never had knee problem but they were so sore. My feet and body got extremely tight mid way in the flight. This is my first and last flight in your airlines."
Pros: "Lufthansa always has good service and amenities"
Cons: "I believe it is Lufthansa's responsibility to move my seat if I am seated next to someone who is taking up more than half of my seat for an 11 hour flight"
Cons: "Food was lousy. I have not flown L for sometime, but the food was lousy. I don't remember it being this bad previously. They ran out of rice and chicken...and served me beef... The chicken was on the bone, instead of being off the bone...so harder to eat in small space."
Pros: "Everything was ok"
Cons: "Food was very bad"
Pros: "With a long flight, just not enough seat or leg room for coach."
Cons: "Cramped seating."
Pros: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Cons: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."
Cons: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."
Pros: "My wife and I loved the courtesy onboard, the flight crew's attention was great."
Pros: "first time in the new economy plus, was a pretty good experience-- food comfort, etc."
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "very nice crew"
Cons: "my baggage was lost"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Cons: "Travelled business class and was ace experience"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "The plane was very hot"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Cons: "wasn't able to take the flight since I missed it"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Really friendly staff. Great service"
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "The flight was great."
Pros: "Flight was on time and quick and comfortable"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "Great crew service. Among the best ever."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "Nothing to like"
Cons: "This Iwa’s very bad experience. Never again will use LOT"
Cons: "Boarding at LAX was one hour late. And the lines were chaotic and very disorganized."
Cons: "Duty free choice onboard"
Pros: "Very good crew."
Cons: "I can’t believe you installed 1980’s style business class seats in a new Boeing 787!"
Pros: "The crew was helpful and pleasant"
Cons: "Punctuality. Following the schedule. 3.5 hours delay in LA ( plane from Poland arrived late) and 1.5 hours delay in Warsaw technical problems) on my first trip. 45 min departure delay in LA and 1 hour delay in Warsaw on my second trip. LOT really needs to improve timelines of departures on their ."
Pros: "Seats in economy were actually comfortable"
Cons: "Controls for entertainment system didn’t work"
Cons: "The entertainment system didn’t work at all the whole long haul flight"
Pros: "Plane comfort."
Cons: "My checked in luggage was never put on that direct plane. I am very disappointed. I have to wait 2,3 days for its arrival."
Pros: "2 hour delay, which had a quick transfer. My bag did not arrived with me. I submitted a luggage claim, they were supposed to call me up the following day which they didn't. I took it upon myself to go to the airport to collect my luggage. It took half day to take care of the luggage situation."
Pros: "The seats and entertainment on the screen."
Cons: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"
Pros: "Cheap fair to Eastern Europe. Many new movies."
Cons: "Crammed seats. Flight delayed. Almost missed the connection flight. My luggage didn’t make it to the final destination. Luggage delivered to my hotel in 2 days. Noticed the bags have been opened (I put tapes around the bag, and the tapes were cut/altered). Some stuff were stolen. G.H.E.T.T.O."
Cons: "2,5 hrs late at departure. Lost valuable time in Warsaw, could have had a few more hours to explore the city"
Pros: "Food was good"
Cons: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Pros: "Flight is very fast, crew was amazing"
Cons: "The flight was late and there was no information, just few times delayed boarding time. And people (especialy young lady) behind boarding desk looked very unhappy that people were asking questions"
Pros: "The crew was disappointing."
Cons: "I had to beg for a blanket, and other basic service."
Pros: "Amazing crew, dedicated to serve in a perfect way."
Cons: "Security. I got my wallet stolen from inside my backpack in the overhead bin."
Pros: "LOT dictionary doesn't have the word: on-time,"
Pros: "Crew, boarding."
Cons: "Comfort, food, delays. Second leg had a 1 hour delay in boarding and once in the plane there was 2 hour+ delay to take off. Spent about 6 hours in a plane for a 3 hour flight. Only coffee and water were available free of charge. Sodad, juices and food has to be purchased."
Cons: "Worst experience in all aspects I ever had. Starting with problems with carry-on luggage. Late boarding without even explanation. Stiuardesės ignorance during flight. Open racism on plane and Warsaw airport from crew."
Pros: "полет был хороший, спасибо!"
Cons: "всё было хорошо!"
Pros: "The service was top notch, the entertainment selection was great, and the meals were excellent. Free beer and wine on long flights. The engine noise on the Dreamliner is incredibly quiet."
Cons: "The seats aren’t the most comfortable. On a long flight no matter what you need to get up and move around."
Pros: "Movie selection, games, food, dreamliner plane"
Cons: "Legroom, seat comfort"
Pros: "Safe flight"
Cons: "Employers are rude, food is not eatable seats are not comfortable ..."
Pros: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Cons: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."
Cons: "No air conditioning!!"
Pros: "The fact that the Dreamliner plane is kind of new, maybe just a few years old. How it is tinting the window The support which you have under the feet The fact that is offering more entertainment on the flight"
Cons: "It will be nice to have inside of the seats a button which can start a massager"
Pros: "Crew was friendly and helpful and spoke English. They kept bringing hot food. They found us a bottle of water because we wanted more. In flight screens had a lot of good content."
Cons: "Flight was very long and you are encouraged to stay in your seat all the time. They only offered 1 brand of free beer ha."
Pros: "Staff was apologetic and enthusiastic. When we were finally able to board we did so quickly and efficiently."
Cons: "Delay for nearly 2 hours without information, even when inquiry at the counter."
Pros: "Great crew"
Cons: "incompetent parents with hysteric crying baby, inattentive flight attendants"
Pros: "The Boeing 787 "Dreamliner" proved to be a great plane. The noise level inside the cabin was low, the legroom and width of the seats was excellent,"
Cons: "The flight attendant was rather "bossy" than customer oriented."
Cons: "Carry on 8kg Chairs are very tight"
Cons: "Maybe I didn't ask or figure out how to conveniently watch films on the screen too far away for viewing. I do watch T.V. without glasses, but this was frustrating."
Pros: "LOT staff was accommodating and very friendly and booked flight for the following day on KLM and a hotel room for the night with a meal voucher."
Cons: "The flight wash cancelled."
Pros: "Comfortable seats. Professional pilots. Variety of movies."
Cons: "Food is junk. Arrogant rude flight attendants. No desire to do their job."
Cons: "Flight cancelled. The reticketing process was amateurish and unprofessional."
Cons: "When the main dinner came to my seat they ran out of pretty much everything, I wasn’t able to have an option on what to choose at all and was forced to eat the chicken dish that was very gross."
Pros: "On time... great service.... will use it again!"
Cons: "Good food, great staff, pleasent flight"
Pros: "Nice seats, very friendly staff and amazing service"
Cons: "Beef was over cooked. But is a plane so I understand!!"
Pros: "Nice new plane. Desert was some sort of raspberry cheesecake which was great."
Cons: "Movie and tv listings could have been a bit better. Only a few movies from the last year."
Pros: "Good food and service very smooth boarding and the 787 Dreamliner is a great plane. Flying to Japan included a delicious Japanese themed meal"
Cons: "Onboard entertainment system could do with a bit more choice and choice of subtitles for films (if you speak French only, good luck!)"
Pros: "Great crew. Waited for passengers from late transfer."
Cons: "Too small."
Cons: "The flight was delayed two hours and I missed my next flight because of that"
Cons: "I paid extra for my seat, but it was uncomfortable from LAX to Warsaw - too tight and cramped that the cabin was hot through most of the trip. Crew was okay, but for such a long trip, I would expect more comfort than what I get on short one-hour trips on small planes here in the US."
Pros: "Very comfortable"