Daily cleaning, installation of cabin HEPA filters on flights from California to San Luis Potosí
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Scores according to KAYAK customer reviews
Pros: "The boarding was made very comfortably. The staff was nice."
Pros: "The aircraft."
Cons: "Mexico needs a new airport."
Cons: "Fly was cancelled"
Pros: "Amazing crew"
Cons: "Uncomfortable seats"
Pros: "The extras that I was not used to anymore, like a snack and movies. Also punctuality."
Pros: "Crew ok"
Cons: "Just good!"
Cons: "The Screen in front of each seat is fine but the problem is the very long and boring commercials, your content should be brief and to the point. Plus the price of the air fair can not be justifiable to torture the passengers on their dime... Your Marketing team is unprofessional and uncultivated, please hire decent people that CARE.for the customers and the future of aviation"
Pros: "Everything was according to plan, I had no bad experience"
Pros: "Same above!"
Pros: "Smooth flight all around. Didn't use the entertainment"
Cons: "Seats were a bit hard."
Pros: "Everything ran smoothly."
Cons: "The food could have been better but it wasn't horrible!"
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Cons: "Next time I will like window seat please"
Pros: "Glad it was on time. Everything was great"
Pros: "The service was great!"
Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"
Pros: "everything else was great"
Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"
Pros: "Friendly staff."
Cons: "How crowded it was and how much they charge for luggagr"
Pros: "Seat assignment"
Cons: "Airlines are skipping on quality"
Pros: "The flight was on time,and the crew was very helpful"
Pros: "Good attitude"
Pros: "Todo estuvo muy bien !!! Fue un viaje placentero !!!"
Pros: "I had no problems and everything ran smooth."
Cons: "Se abordó el vuelo después de casi 1 hora de lo programado, hubo demasiada confusión con la información y filas para el abordaje, aunque tenía mi asiento asignado desde la compra y ratificado con el registro en línea me cambiaron a otro lugar dejando mi equipaje de mano fuera de vista el cual fue maltratado, nos dieron cacahuetes y elegí jugo de naranja el cual estaba en mal estado, y lo peor de todo fue que tuvieron muchos problemas con la entrega del equipaje, muchos tuvimos que esperar otra hora y el colmo: perdieron una de mis maletas."
Pros: "Price and effort"
Cons: "Music was not working and limited selection of movies"
Cons: "LAX supervisor from Aeromexico super rude!!"
Cons: "The worst airline now a days"
Cons: "The seats"
Cons: "Delayed flight, customer service was hard to work with."
Pros: "Mix up with Aeromexico and delta. Long story."
Cons: "Confusion with Aeromexico and delta printing boarding pass."
Pros: "Everything was good."
Cons: "The fee on the first baggage ."
Cons: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."
Cons: "Our flight was cancelled and we received no help. They kept referring us to other departments for assistance and i have wasted hours on the phone trying to get a refund for a service they did not provide."
Pros: "Departure in time"
Cons: "They let oversized Carrie on"
Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."
Pros: "Airline gave me a good seat assignment"
Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."
Cons: "Sold us tickets without assigned seats"
Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."
Pros: "The price for the tickets"
Cons: "No air in plane while we were delayed"
Pros: "The service.was good im flying again next time..i also love u can chat with other passangers"
Cons: "That we have to pay for our luggage"
Pros: "The expedite process and secured."
Pros: "Spacious seats"
Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"
Pros: "I love the inflight entertainment"
Cons: "Use another airline"
Pros: "The seat wasn’t very comfortable"
Pros: "Good first. Class seat"
Cons: "Lotsa turbulence, very hard to sleep"
Pros: "many movies"
Pros: "Greets you nicely, on time, caring staffs"
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Cons: "Had to buy another ticket"
Pros: "They made a long trip comfortable with an excellent attitude."
Pros: "There are three meals during the trip."
Cons: "Not at this time."
Pros: "Comfortable and on time"
Cons: "The breakfast was not very good. I would have liked more fruit and maybe a real regular muffin."
Cons: "It wasn't Cathy Pacific operation."
Cons: "served snacks without drinks or at least water"
Cons: "The breakfast, no hot meal just sugary food."
Pros: "It didn't take long for anything."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Pros: "Great entertainment system at each seat"
Cons: "Food was nasty and they didn't have a non dairy option"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "everything ran like clockwork"
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Pros: "same as above"
Cons: "No entertainment"
Cons: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."
Cons: "Terminal at LAX requires a bus."
Pros: "Same as above."
Cons: "Same as above"
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Cons: "The delay"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Cons: "Departure to late hard to get other fly conection ."
Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"
Pros: "Business Class seat"
Cons: "People using forward lavs"
Cons: "It was delayed for more then an hour."
Cons: "Practically no food was served."
Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."
Cons: "WiFi was not working"
Pros: "The help"
Cons: "Early boarding in sfo, I had to forget my food."
Cons: "My baggage was lost."
Cons: "Couldn’t get the WiFi to work"
Cons: "no vegetarian óption for breakfast"
Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."
Cons: "Lack of space and organization"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "The direct TV was free on this leg of my trip"
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Cons: "I thought it was ANA but it was United."
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Cons: "Food was not good"
Pros: "Being up in the sky so cool."
Cons: "Easy for check-in and on time"
Pros: "The timing."
Cons: "The landing was a little rough."
Pros: "Great movie selection and quantities of meals/snacks."
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Very good! Very nice and friendly employees!"
Pros: "All of the above"
Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."
Pros: "Everything was fine"
Pros: "Very roomy and workers were helpful."
Cons: "Nothing. It was great!"
Cons: "The boarding process is a bit chaotic. I honestly think the wi fi should be free."
Cons: "Im ok with everything. Thank u."
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "Did not have enough good snacks"
Pros: "Perfect service"
Pros: "They did not care"
Pros: "Price was nice at $142"
Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Cons: "the airplane is really old! Don't have any amenities."
Cons: "Is ok"
Cons: "No room in the seating, nor in the overhead."
Pros: "Orderly protocol"
Cons: "Boarding is chore based but it went smoothly."
Pros: "Staff was nice and chairs were comfortable"
Cons: "The turbulence"
Pros: "The food."
Pros: "No delay ,staffs were helpful"
Cons: "I had an overweight lady next,extremely uncomfortable for both of us."
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Cons: "Have electric outlets, seats too tight, have beverage service"
Pros: "The crew was super professional"
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Cons: "Not pay to much for my luggage"
Cons: "Free snacks and beverages"
Pros: "My flight was delayed ... one hour and had to run to catch my connecting flight !"
Cons: "On time flights !!!"
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Pros: "good crew-efficient"
Cons: "uncomfortable seats-nopadding"
Cons: "Never booking with this airline again."
Cons: "Being timely"
Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Cons: "a lot"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Cons: "Get the forms to fill up"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Cons: "You don’t let carry anything in your hands for free, you charge for everything. I don think it’s right. Other than that was excellent..."
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Pros: "Nothing to like."
Cons: "Everything could be better."
Cons: "Maybe courtesy soft drinks and peanuts"
Pros: "On time due to excessive scheduled flight times"
Cons: "Boarding system , expensive and low quality food for sale on board, entertainment on board, unhelpful stewardess staff, deplaning system keep us waiting for half an hour to open the airplane door at the Cancun airport gate"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Cons: "I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "Internet was a great experience. Comfortable and efficient."
Cons: "Volaris was the worst airline I have ever used. Rude, check in, no legroom, a charge for water? ??????? Horrible"
Cons: "This flight was cancelled. They sent me an email asking me to call a phone number to get re-booked, but the number was unavailable for the two hours after the email was sent, and then when I finally got through later in the evening, I waited on hold for an hour, nobody picked up, and I eventually needed to move on with my life."
Cons: "Volaris charged $36 for 1lb over in my carry on luggage."
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Cons: "The flight was 2 hours late. This 3 out of 5 flights I've flown with the airlines unacceptably late."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Pros: "Helpful check in Pleasant crew"
Cons: "Hard seats, worse than a bus seat!"
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Pros: "Great experience and service."
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Airlines flying from California to San Luis Potosí have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to San Luis Potosí
Masks required on board, masks provided on flights from California to San Luis Potosí
Social distancing seating
Middle seats unavailable to book on flights from California to San Luis Potosí
Testing for antibodies, testing for symptoms for flights from California to San Luis Potosí
Waiving of change fees. Search flexible flights from California to San Luis Potosí