Tons of delays. A 12hr flight took close to 36 hrs to complete.
At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying
The plane/Pilot got us home.
The seats were old and uncomfortable. The plane was old and had the drop down video screens. This was terrible- we couldn’t see the one closest to us, only the one further away. But any words on the further one, we couldn’t read. The staff on the plane were rude and made us seem like we’re a bother and unwelcome. We were scared to ask for anything.
We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers.
The crew kept us informed and the flight attendants were nice awesome plane!
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