Pros: "Stewards dis perfect job"
Pros: "Although economy, it was pleasant and okay"
Cons: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pros: "One hour delay after boarding due to loosing our “slot”"
Pros: "Seat was very comfortable and lots of leg room. Food was good."
Cons: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Pros: "Why the 3 hours delay?"
Cons: "Be on time"
Pros: "Amazing leg room, free snack and drink, free wi-fi."
Pros: "No wifi or any entertainment. Flight delays and lost baggage!"
Cons: "No wifi or any entertainment. Flight delays and lost baggage!"
Cons: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Cons: "Small space in middle seat"
Cons: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Pros: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Cons: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Cons: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Cons: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Pros: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Cons: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pros: "Plane was very clean and drink service was frequent."
Cons: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Pros: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Cons: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Cons: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pros: "Safe trip"
Cons: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Pros: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Cons: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Pros: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Pros: "Crew were amazing"
Cons: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Cons: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Pros: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Cons: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Pros: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Cons: "Reschedulle of my journey to next day, everything tat followed"
Cons: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Pros: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Cons: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Pros: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Cons: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"
Pros: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Pros: "The food and service were fantastic!"
Cons: "If possible, perry there could have been entertainment on the plane."
Pros: "snacks plus they had sparkling mineral water"
Cons: "Long transit more than 12H without free accommodation nor meals"
Cons: "The vegetarian meal was OK"
Cons: "The seats were uncomfortable."
Cons: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Pros: "Was on partner airline Austrian Air. Very good service."
Cons: "At Vienna gate G31 it was difficult to hear announcements."
Pros: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Cons: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Pros: "Crew anf foid - great!"
Cons: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Pros: "Good food, nice crew, nice screen, new plane"
Pros: "Food, entertainment."
Cons: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Pros: "that everything was in order - alles in ordnung, without much fuss."
Cons: "the passenegers - too much farting"
Cons: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Pros: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Cons: "Nothing negative"
Cons: "I luked the atmosphire and the silence ."
Pros: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Cons: "I have no negative comments about this flight. Everything went well."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pros: "It was cheap and easy to book"
Cons: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Pros: "Clean, smooth and on time"
Pros: "Place was clean; crew was nice and attentive"
Cons: "Seats are small and uncomfortable for long haul flights"
Pros: "Crew super!! Entertainment very good"
Cons: "Plane excellent condition and super clean. Take off and landing on time"
Cons: "Everything was super. Really"
Pros: "The seats were very comfortable"
Cons: "The entertainment"
Pros: "The confort and quality of Lufthansa is excellent!"
Pros: "Crew was really wonderful"
Cons: "Seats were not comfortable and the food was terrible"
Pros: "The bus was one of the most comfortable international flights I have ever been on."
Cons: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Cons: "Our luggage did not arrive at our destination!!!!"
Pros: "Flight was delayed from LAX. No accommodation offered"
Cons: "Accommodation. They were kinda rude about the whole experience"
Pros: "Amazing service, the crew the seat was comfortable, the meals exceed my expectations, the movie selection, everything was awesome."
Cons: "Can't think of anything.."
Pros: "Not much compare to other airlines"
Cons: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."
Pros: "The crew was very friendly, the food was surprisingly delicious and despite weather conditions being rough and causing significant turbulence the pilot handled it well and landed so smoothly I could honestly barely tell we had landed!"
Cons: "The seats were pretty comfortable for economy seats but still could have been a bit more comfortable. The standard leg room could be increased as well as overhead storage"
Pros: "Better food than on flights I've been on originating in Germany."
Pros: "Smooth flight, good service, seats above average"
Cons: "Food quality has gone down"
Pros: "Service. Crew genuinely cared about passengers.Well done."
Cons: "Need more water service"
Pros: ".Fast, professional and comfortable"
Cons: "Touch screenes on displays"
Pros: "The service was impeccable"
Cons: "It was a bit warm"
Pros: "Excellent service!!!"
Cons: "Really nothing negative to share... just a little uncomfortable in economy class."
Pros: "Great movie choices . Flight on time, comfortable. No turbulence, smooth."
Cons: "I did not like the food … I’m allergic to dairy so I can’t have cheese or cream in pasta or milk in polenta with beef stew. So there wasn’t anything for me to eat. Plus the crew should tell you what kind of pasta you’re getting! I got the pasta but I didn’t know it was filled with cheese and cream but by the time they came back to me I told them that I can’t have this they didn’t have anymore left of anything so I didn’t have anything to eat. And the breakfast the next day was awful. And by the way I saw that the crew had a really good meal. I should be able to pick up meal ahead of time… When you’re booking. It was a long day with no hot meal."
Pros: "Good selection of movies"
Cons: "The food was soggy and not the greatest"
Cons: "It was great experience with them"
Pros: "The food was very good"
Pros: "Great Service from the crew!"
Pros: "New aircraft, clean, comfortable"
Cons: "On time"
Pros: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."
Pros: "Service on board was good."
Cons: "The walk to the connecting flight was too long and took a lot of time."
Pros: "Wonderful flight crew. Quiet, orderly. Food good, plenty drinks."
Cons: "I an that person who instantly reclines their seat all the way in front of me. Ugh. Not Lufthansa's fault!"
Cons: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Pros: "The food and service"
Cons: "I don't have my luggage yet!"
Pros: "Friendly flight crew, clean and nice airplane"
Cons: "Can't think of anything. Keep up the good work"
Pros: "We landed safely and weren't too delayed."
Cons: "Food has not been good."
Pros: "Flight crew was friendly."
Cons: "There was at least 4 hours' delay in getting to St. Petersburg, due to the storm, and there was hardly any food or water served while waiting."
Cons: "Better boarding procedures. Everyone lined up at once and it took forever. What happened to boarding by rows? Also, paying an extra $35. for booking a seat is a total rip off. I usually fly Air France and have never had to buy a seat in coach."
Pros: "This was one of the most aggravating flights. I had a connection. Both flights were delayed and i had to run through the enormous frankfurt with my carry on cat. When i got to the next flight it was delayed 30mins and there were little updates. When i arrived in oslo i was late and so missed my connecting train. I had to wait 6 hours in the station for the next train. An exhausting and frustrating experience. There was one helpful steward on the lax frankfurt flight but the rest of the staff was not helpful."
Cons: "Flight delay for over an hour with United"
Pros: "The purser was very nice and professional, especially when some other crew members sometimes were not. Food was good and the seats were a bit less tight and narrow than in some other airlines."
Cons: "Our toddler kept pushing the call button, which was very hard to prevent. A first crew member told us to stop it without telling us how - which is quite difficult. Only the purser later helped us to find a solution by gluing something over it."
Cons: "If You want to change anything about Your ticket, You need to call call centar which You can't get a hold at least for 20 minutes, personel at the booking department is extremely unfriedly (that was a shock because this is a business of service), my suitcase was broken"
Cons: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Pros: "Entertainment, comfort"
Cons: "Food was not good. Too salty."
Pros: "everything was ok ."
Pros: "This flight was 11 hours and I could have lasted another 2 or so hours."
Cons: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Pros: "The service was good. The food was average. I liked the complimentary wine."
Cons: "They lost my bag. Huge problem."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Staff was friendly"
Cons: "One hr delay"
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Great crew, comfortable plane"
Pros: "Having our own device"
Cons: "I kind of miss watching movies on the seat in front of me option instead of just having our own mobile device.. wish the outlet were more reachable and easy to get to."
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "Great crew! My husband had a cold, so he wore a mask. One flight attendant was so helpful, bringing him hot tea and lots of liquids."
Cons: "I'd love to know how to request a gluten free meal before a flight."
Pros: "Professionalism and kindness"
Pros: "The crew was great!"
Cons: "My tv screen did not work."
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Cons: "Spotty Wi-Fi. Only on an American flight"
Pros: "The on time performance and good friendly crew"
Cons: "The seat where I sat had minimum recline"
Cons: "One hour on tarmac."
Cons: "I thought it was very misleading that my ticket that was emailed to me said "Austrian Airlines" so I got dropped off at the first terminal. But when I arrived, the attendant told me even though it says Austrian, that really Im flying with United. I had to walk 15 mins all the way to Terminal 7. This was a total let down. why was my actual airline not listed ?"
Cons: "Old plane, no service, TINY SEATS"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "Amazing first time doing a first class flight and loved it!!! I would highly recommend it to my friends! Thank you"
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Cons: "Rudeness of flight attendant Departure time changes Gate changes"
Pros: "crew members friendly and entertainment was excellent"
Cons: "More leg room and need better snacks"
Pros: "Everything went smoothly"
Pros: "Crew was very nice. Had a sick passenger on board and the flight attendant was outstanding with her and made sure she was ok every 20 mins. Do not remember her name but she was excellent in caring for the sick passenger."
Cons: "Having a delayed flight which made my brother and I miss our connecting flight in Houston which got us home 4 hours later than we were suppose to be."
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Cons: "Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking."
Cons: "They (united airlines) put my wife's luggage in the wrong flight and we are still waiting for it to arrive. It's already been 8 hrs since we landed and every time we call them, they're telling us it's scanned in a different city. Now she is without clothes and her necessities."
Pros: "All good"
Cons: "Nothing all travel is ok."
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Cons: "Crew and food could be better"
Pros: "Will never use united."
Pros: "Crew was great!"
Cons: "Had to pay to watch movie."
Pros: "Crew was friendly. Everything went smoothly."
Pros: "Everything went well with United at LAX. Baggage check-in and boarding were very easy. Interesting and fun entertainment options made the flight go extremely fast. Crew was very polite and accommodating."
Cons: "Leg room seems to be getting smaller and smaller in economy class; could barely move in my window seat."
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Cons: "I was flying with 3 others and my screen didn't worked at all and 1 earphone port didn't worked from the other guys and when we asked the flight attendants what she can do she answered that she can't do anything"
Cons: "delayed for typhoon then delayed another day because air traffic control delayed my connector"
Cons: "They overbooked my flight and almost didn't let me on the plane even though I bought my ticket months ago! The only reason I got on is because some people didn't show up."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "The crew. The cheese plate."
Cons: "The TV kept going off. No news channels available."
Pros: "Price was great and flight crew was nice."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Pros: "The attendants were courteous, helpful and pleasant. Good ride and when getting off, this was the first plane ride where people didn't go crazy rushing to get off. I will use this airline again!"
Cons: "Seat was bottomed out...started getting pain. Used pillow to sit on and made my flight superb. Otherwise I would have told an attendant. My TV lost sound last quarter of the trip."
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"