Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "It was my first experience & I couldn’t had enjoyed it more ! Words can’t explain"
Cons: "Nothing everything was great"
Pros: "Crew was nice. Took off on time."
Cons: "A little wobbly on the landing. Felt like I was going to be sick. Crew could maybe enforce opening up path to the gate a bit more. People that get in the way of those called to board."
Cons: "I got to the airport just to find out that the airline cancelled this flight. I had to repurchase an already paid for flight Again! $1019!!"
Cons: "I had a very bad experience with Jet blue, they send me an email that the flight was still on time which was supposed to be at 11:am on September 21st , when we arived to the airport we found out that we were late for the flight so we missed our connecting flight, and we couldn’t get another flight to the destination, we paid for a full week and we won’t get there until Monday lm looking to get my money for All my losses, the Hotel in New York $254 the connecting flight and the coast of our resort, and all the aggravation the we got because of your scheduling, my name is Rola Barkho my address is 259 Wilson ave , Paramus nj 07652. Email address is rpperfectimage@aol. Com or my phone # is 201-913-9349 I will appreciate your concern. By the way it was our 28th years anniversary"
Pros: "Free WiFi but couldn’t turn off the white screen in front of my face after done using it"
Cons: "Lack of professionalism with crew. Could not understand the overhead announcements from the one stewardess. Sounded like she had a mouthful of marbles Picked up trashonly once at the very end of flight (5 hr flight). Offered drinks n food only once. Had no earplugs for WiFi"
Pros: "How you can get up and grab your own snack instead of keep asking for one."
Cons: "I had to ride a 6hr flight with no TV or music that didn’t work the whole flight. I told the flight attendant three times who wasn’t much helped or felt it wasn’t important enough. I eventually got pissed and left it alone."
Cons: "Not much attention from crew. Had to request food purchase twice, although crew was not busy."
Pros: "Free WiFi, free entertainment, some free snacks, excellent flight attendants - loved it all!"
Pros: "Smooth flight all the way from LAX to JFK. Kind flight attendants always attentive."
Cons: "Jet Blue didn’t transfer my baggage to the company which I would fly with after, and if the office didn’t call me I would have my luggage lost. Not to mention that I had to stay caring it around the airport for 13 hours, until the time of my next flight."
Pros: "Everything was on time. The plane was clean. Most importantly there is more leg room of Jet Blue than on all. the other carriers."
Cons: "Attitude from staff"
Pros: "Everything.... staff was fabulous and accommodating but had trouble with the wifi..."
Cons: "I believe the airline should supply the headsets...."
Pros: "Smooth flying experience all around. I appreciate their "healthy" meal and snack options."
Cons: "Onboard meals are expensive, and of tiny portion, sometimes they run out of meals, so we went hungry during the flight."
Pros: "Entertainment was great, seats with extra space were good"
Cons: "Kathleen, a stewardess, did not bring a blanket after asking 3 times, I turned light on, no one came, we were by the door and it was freezing. Finally I went to bsck myself and she and another gal were chatting. It was early in flight, and hiding isn't helpful. Plus, she was super grumpy from start. It's a job, please do it."
Pros: "Nonstop flight always a plus. Ground crew at baggage check, etc. we're super helpful and friendly."
Cons: "Flight departure was delayed from JFK over an hour and returning flight from LAX delayed departure as well. Very inconvenient for the high fare price. Seems Jetblue has a history of poor time performance. Would probably not book with them again."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Cons: "Did not like that flight was delayed"
Pros: "The seats were very spacious and comfortable with lots of leg room."
Cons: "They didn't provide headphones and *charged* for a blanket and pillow on a cross-country flight. Who does that?"
Pros: "The entire experience was so simple. No hassle. The flight left on time and arrived on time. Wonderful!"
Pros: "Amazing !"
Cons: "No complains !"
Pros: "The crew kept us well informed and were extremely calm."
Cons: "We were stuck on the plane for 9 1/2 hours for a 5 hour flight. We weren't allowed to land at JFK, so we got diverted to Richmond, VA to refuel. Miserable experience."
Pros: "Boarding was quick and efficient."
Cons: "The seats in my row were filthy. Not only was there food on the seats but there was crusted food on the pull down tray. When this was brought to Peter's (the steward's) attention he handed me a napkin and water to clean it myself. Absolutely unacceptable. I don't think I'll be flying JetBlue again."
Cons: "I didn't like arriving at 4:00 a.m. in the morning and having to be at work in a few hours. We were told that we would receive a voucher via email. I never received anything. The delay was unacceptable."
Cons: "I didn't like that I had to spend $300.00 USD on a hotel!!!"
Pros: "The flight itself was too bumpy and scary"
Pros: "It was reasonably priced. I didn't realize when booking that the reason it's so cheap is that you have to pay for every little thing, but it was only a short flight, non-stop direct, which suited my needs, so I didnt really mind. I gave the "food" 1 star because there isn't a N/A option. Free wifi on the return flight!"
Cons: "Blankets and pillows cost extra. Food and drinks cost extra."
Pros: "I liked the crew. Friendly and professional. I liked the room between seats even though I wasn't in even more space."
Cons: "Food offerings could be better."
Pros: "The flight attendants were kind."
Cons: "The flight was an hour late to arrive at the destination and there was no explanation."
Pros: "we had space and although we left late the crew was very accomodating"
Cons: "more food maybe?"
Pros: "Love jet blue. Everyone is extremely nice, professional, attentive and helpful. Best leg room, comfortable seats."
Pros: "Great service as always!"
Pros: "Plane left on time, friendly crew, got upgraded, able to charge phone, comfortably and adjustable headrest"
Pros: "We had missed the bag check-in deadline by 2 minutes and were put on another flight that had a connection because everything else was booked. When it was time to check-in, we explained the situation to the representative and he was extremely friendly and helpful. He was able to put us on the next direct flight which got us in quicker and avoided the delay. We were very appreciative of his help and how nice the staff was."
Pros: "Was able to get a window seat and had eye masks and ear plugs for red eye flight"
Cons: "They charged extra for blankets and pillows on a red eye flight . Was very cold during the flight and could not sleep. My ear plugs were defective and the movies were slim pickings from the new releases."
Pros: "The staff was great..."
Cons: "It was more than 3 hours late and it was the red eye. Just made for a long ride"
Pros: "The Mint Class was wonderful. Danny and the other flight attendant were wonderful. Food and service and seat rivaled any domestic lie flat business product."
Cons: "The Direct TV didn't work and boarding was chaotic. The plane was delayed. Baggage staff was extremely slow in Ft. Lauderdale and gate staff in Ft. Lauderdale didn't seem too happy to assist. Ft. Lauderdale has always been a troubled spot for JetBlue with the staff..."
Cons: "Not having anywhere to store my bag, or put a cup or anything. Couldn't stretch out legs under seat in front as usual. Cramped. No warning. Uncomfortable. David Shenk."
Pros: "Free snacks. Allllll about those!"
Pros: "There were no trip ups. Flight was on time. We boarded and arrived on time. JetBlue has free wifi and cable, but it was a red eye so I didn't get to enjoy much of it."
Cons: "There was an issue on board that made me wonder whether attendants are at all trained to manage situations of sexual assault. (An issue with another passenger arised and they were unprepared to deal with it). Also, the seats weren't all that comfortable but JetBlue does give you a sleep mask and ear buds for red eyes."
Cons: "Wish I could pick seats or pay for better ones when booking w kayak"
Pros: "Very friendly staff"
Cons: "Hour late to board"
Pros: "Unlimited snacks and water, roomy seats, and helpful staff!"
Cons: "5 hour mechanical delay"
Pros: "Everything!! This was my second flight in two weeks going Jet Blue Mint. WOW!! I've traveled over 16,000 miles in the last few weeks and Jet Blue 's Mint was by far the BEST!! Service 5 stars, Confort 5 stars!! Food 5 Stars!!"
Cons: "Other food options would have been nice."
Cons: "The food, specially the snack part"
Pros: "THE SERVICE WAS EXCELLENT AND THE CREW WAS HELPFUL, POLITE AND FRIENDLY."
Cons: "THE SEATS WERE COMFORTABLE BUT DID NOT FULLY EXTEND. IT WAS NOT EASY TO SET THEM IN THE DESIRED POSITION BECAUSE OF THE BOTTONS THAT DID NOT ALWAYS RESPOND THE REQUEST."
Pros: "El vuelo fue tranquilo tanto el despegue como la llegada es la primera vez que viajo en Copa, me gusto casi todo solo la atención fue pésima."
Cons: "El personal de vuelo,nada atentos ni cordiales con los pasajeros,después todo me pareció bueno lo del entretenimiento es entendible no todos los aviones tienen pantallas individuales lo comprendo pero la atención me pareció lo más deficiente,el personal para nada atento."
Pros: "Fly attendant was good"
Cons: "Wi-Fi did not work at all"
Pros: "Nice new plane"
Cons: "They left one of my luggage behind."
Cons: "Very delayed Remote boarding door Delayed 1,5 hours"
Pros: "Crew was nice and free drinks/food."
Pros: "Food was good. Comfortable seats"
Cons: "The staff seemed like would rather anywhere else in the world except checking in people. You might as well invest in kiosks and have those replace the people. It would be way more efficient and probably a higher customer service rating"
Pros: "Everything! Omg and the food was so great! Awesome airline!"
Pros: "When they booked me on another airline after making me wait 36 hours and finally admitting it was their mistake they inadvertently cancelled my reservation."
Cons: "They intolerant, unprofessional, they overbook flights and blame the passenger, they don't help you when this happens, they cancelled my booking and tried to blame me, they act as if they have a right to treat a customer like garbage. Don't EVER book a flight with this company. If you do you are taking a huge risk."
Pros: "Everyone was extremely kind and helpful!"
Pros: "Pontuality, hospitality"
Cons: "food, entertainment is null"
Pros: "Comfort and crew were excellent"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "U r idiots. You made me buy a ticket for another country in order to let me on this flight. You r all idiots"
Pros: "Everything was perfect"
Cons: "I had to wait over an hour in line for a boarding pass for my copa flights."
Pros: "The empanada was good."
Cons: "Boarding felt unorganized"
Cons: "Seats too uncomfortable"
Pros: "Total failure deception! I was denied access to the flight because of going into Peru they said I had to have a round-trip ticket and Copa would not let me on board. I was told this and after standing in line for over an hour waiting to check in at almost midnight in LAX. I spent hours on line I spent hours on the phone trying to recoup the situation. they wanted to charge me $325 to make changes plus other expenses of the airfare. I missed important connections in Peru. I am applying for a retirement visa there I should've been allowed to deal with immigration in Peru . However if it is the regulation of that airline that I'm not allowed in there without a round-trip ticket why did kayak sell it to me? Kayak cost me $539 and change not to mention a week and a half late getting to Peru! Customer service was just pretty much ridiculous I spent a lot of time on hold so somebody could go ask somebody who Ask somebody else a question. I could understand no refund however that was just downright not fair kayak and Copa airline basically screwed me over."
Cons: "See the above"
Pros: "I was so grateful for the upgrade! I injured my back two days before I was scheduled to fly out and having roomier seats that reclined and lots of water to drink really helped. I am SO grateful."
Pros: "Had movies and tv shows for free"
Cons: "This is the letter I wrote to the airline My sister in law and I rode your airline for the first time on July 2, 2016 to fly to Bogota from the United States. We first couldn't download our boarding passes on our phones so we were forced to wait for 1.5 hrs in line. (45 min of that which had no one behind the desk working and hundreds of people just standing in lines.) Finally after we checked in we went to the gate and we saw on our tickets that she and I were not sitting together even though I booked the flights for us together and chose our seats to be right next to each other months in advance. I went to the guy at the counter and he said that "it's a full flight, nothing they could do and you will just have to write a letter." My sister is diabetic and needs insulin medicine and to check her blood sugar and since we were unable to sit next to each other we were forced to go do this in the bathroom. Not only that, but to be on a 7 hr flight not sitting with each other when we were supposed to be is very unprofessional. The whole ordeal didn't bode well for your future repeat business of your passengers. Just very unhappy all around regarding using Copa Airlines."
Cons: "It he flight was very long."
Cons: "Cabin was hot, could not sleep, no lounge in LA and very long waiting lines at check in"
Pros: "The food and free movies."
Cons: "The delay caused me to miss my second flight. The delay in departing caused a problem when I missed the connection"
Cons: "We got to the airport 2 hours early and they had us line up in a Very slow moving line. When we finally reached the front an hour had gone by and the customer service rep then said we must have an exit flight from Guyana to get our boarding pass. This is the first we'd heard of this although we had researched visa requirements, etc for Guyana. We stepped out of line and quickly booked a flight on our phone, but when we tried to jump back in again the attendant made us wait in line again (a shorter one, but not smart considering the time crunch at that point. Finally we got to the front again and the attendant was very slow about entering our information. Then suddenly she calmly noted, "oh, it's too late to check you in, you can't make this flight." ... We were upset to say the least and after pestering her further about a reimbursement she said we would have to wait until she dealt with all the other customers (a long line of an hour or more) and that she couldn't put us on the next few flights because they were full. Finally she let us borrow her phone so that WE could call customer service and try to deal with it. They of course gave us the run around and we still don't have a reimbursement and will likely never book with Copa airlines again. Hopefully after a few more phone calls we can eventually get reimbursed. :("
Pros: "fFlight attendants provided excellent service, in fact even the check-in crew was great; friendly, great. Too bad their entertainment system sucks, if the display could be turned off then it would be ok. Caution: flight to Montevideo was delayed 5 hrs because fog shut down Carrasco airport and we had to divert."
Cons: "Copa has by far the worst entertainment system: sound was poor, couldn't make out the movies; then, 2 terrible things: screens easily lock-up and frrezee, there is no reset button and when it locks up you can't even turn off the screen! Useless, tried this on 2 copa flights, 4 seats, same results, will never fly copa. Layover in Panama too short."
Pros: "the food"
Cons: "very unhelpful staff have to be there 3 to 4 hours to get on a flight the lack of staff at the airport kiosks not understanding with medical emergencies"
Pros: "Excellent in flight service . Ability to check bags for free. No additional costs. Great meals and movies"
Pros: "plane wasn't too full"
Cons: "Did not have vegetarian food on either flight. Flight attendants blamed us."
Cons: "Drink service only came twice in 6 hours! Food was overcooked and bland. Attendants were unhelpful. Terrible airline."
Cons: "Almohadas, blanquets aire acondicionado cuando recien subes al avion"
Pros: "We did not expect there to be screens on the seats and food served based on the price."
Cons: "The seat space is small but overall it is what it is, not first class."
Pros: "I dint get my onepass cd"
Pros: "Everything was great,"
Pros: "United Airlines"
Pros: "Screens (movies, games, etc) and usb charging, plus food. We were delayed an hour and a half, and they gave us an extra sandwich, but it was ham so I didn't take one."
Cons: "We were delayed an hour and a half, which was my entire layover time. Many of the people on our flight had connections, but they handled our arrival poorly, so we (all?) missed our connections. First, Prior to landing, I asked a flight attendant if they would make an announcement asking people without connections to wait for those with connections to deplane first, and he said they would, but they didn't. Second, I arrived at my connecting gate 10 min after scheduled departure, and they had left. If they had waited for a tiny bit, the other people on my flight making that connection would have made it. Instead, I lost an entire DAY of my short trip when my next two flights were rebooked. They did an okay job of rebooking people who had missed flights, if you are patient enough for it. We all got put up in a nice hotel (Hard Rock Hotel), with transportation and food (16$ at the hotel and a voucher at the airport the next morning for me). But it would have been so much easier if they had just held the flights a little bit. Also, a quick kayak search for flights showed there was an earlier flight (so I wouldn't have had to miss a day of my trip), so I don't know why told me the next flight available was 24 hours after my original one.. Many times I felt that they were telling me false information either because they were ignorant or trying to get me to go away. (One person at the desk at the gate tried to tell me that because my flight was only 6.5 hours, and my itinerary showed me arriving 8 and a half hours after departure, I had a longer layover than I thought. Of course, nothing was wrong, there was just a time zone change. Took a while to get him to understand that though...) Also, their default meal was chicken (on a later flight, the ONLY option was beef). This flight had a second option of cheese sandwich. As a vegetarian, this was frustrating. I can't believe that in this day and age, vegetarian options don't automatically come onto the flight. They kept telling me that I could have requested one online before my flight, but since I had patched-together flights, 2 with Copa and 1 with Tame, they didn't let me check in online, let alone request meal options. I felt pretty shut out of the online system. I called before my flight to confirm I had the right departure times (I did) and next time, I'll try asking for vegetarian on the phone (although I would prefer vegan, but I doubt they are even capable of that)."
Pros: "The plane, the screens on the head rests the service"
Cons: "Nothing we didn't like"
Pros: "Crew was great. Everything went smoothly even I arrived late."
Pros: "Everything great with Copa, lots of good experiences compared to other airlines, staff always cordial and nice"
Pros: "Staff were friendly and accommodating"
Cons: "I requested a vegetarian meal on copa's website and even though it was in my email confirmation it didn't process for the flight"
Pros: "Copa at least help me to solve the touble they caused. Im sastified"
Cons: "The counter only has two people working."
Pros: "Crew was fantastic"
Cons: "online check in wouldn't work, but that was 4 hours befor flight. computer check in kiosks at LAX would make for a more complet experience"
Pros: "Entertainment was great, impressed by movies and TV. Wish there were more movies. We were served breakfast which was okay and filling and I would give it 3 stars. Happy to see vegetarian options but the meat should have been packaged outside of the egg tortilla. seats had good leg room. Flight came in 10 minutes early which was a pleasant surprise."
Cons: "Boarded the flight late and took a long time. Wish there was more food and beverage service during the flight besides just breakfast."
Cons: "I used kayak to book with airfare.com. I tried 5 times to cancel my flight. Finally they told me I could cancel it and gave me a cancellation quote. When it came time to confirm my cancellation after I had made other arrangements, the agent told me "you havent received the letter you need to confirm your cancellation because you havent confirmed the cancellation....but dont worry we already cancelled your flight....but you might want to call the airline to make sure its cancelled". Then he told me that if I wanted to work out the refund/penalty, I would have to speak with the exact same agent who gave me the original quote. I wasnt able to get into contact with that agent. I just got an e-mail saying "I hope you enjoyed your trip" from copa airlines which proves my flight was never cancelled like the agent from airfare.com told me. I travel frequently using all sorts of services. Ive never had such terrible customer service like I experienced with airfare.com."
Pros: "all service"
Cons: "Provide notice about baggages were loaded on one next flight."
Pros: "Plane was maybe 70% capacity so had space to stretch out. Entertainment selection was great if you had a WiFi device AND enough power remaining."
Cons: "The interior was embarrassing. How a global airline flies planes with interior fixtures dating 30+ years old. Overhead lights didn’t work. No modernized power options (they had cigarette lighter adaptors in between seats. Crew disengaged but could be the interior atmosphere that made them that way."
Cons: "The return flight was cancal very late"
Pros: "The service"
Cons: "The food"
Pros: "Staff was friendly"
Cons: "It was crowded"
Pros: "Boarding was efficient and fast"
Cons: "Nothing in particular"
Cons: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Cons: "I could not check in online nor selecting a seat in advance. Getting the boarding pass and the seat was a nightmare. British neither American could not help me out. Horrible experience"
Pros: "Food wash pretty good"
Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
Cons: "Paying for non middle seats"
Cons: "NOT ENOUGH SPACE FOR THE LEGS, I serioulsy doubt that it was the size that the sold in the info when I booked (armrest blocked), the seat to small (I couldn't put my head because it was too much short). Paintful, the worst experience in my life,"
Cons: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Cons: "see above."
Pros: "30 year old plane!"
Cons: "No oilers, no individual monitors!"
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "the Bowing 787 was wonderful"
Cons: "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."
Pros: "We were20 min early"
Cons: "The seats are stiff"
Pros: "There are three meals during the trip."
Cons: "Not at this time."
Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."
Pros: "Crew was hospitable. :) movies were great."
Cons: "Snacks were lackluster."
Pros: "Loved the ease at check-in, self check-in."
Cons: "My entertainment unit didn't work, the sound was muffled and the image quality and touch screen very poor. I sat in the last row and couldn't recline my seat. The dinner was okay, with a red wine that was very sour. Breakfast was a joke and so sweet I couldn't eat it."
Pros: "The stewardess were very nice and poliet"
Cons: "the seats not having enough room to get comfortable"
Pros: "Reasonably comfortable seat. Nice crew"
Cons: "I had a screen with excellent selections but the audio didn’t work. They reset it twice but nothing. Started watching a movie with CC but 40 min in it ‘died’."
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Pros: "Flight was on-time and crew was pleasant. This flight had movies available to watch!"
Cons: "Delayed for three hours due to weather"
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "The entertainment system was nice. The cabin crew was nice."
Cons: "Airlines have gon back to the days of packing as many seats as possible into these planes. I not a big guy but not huge. I’m just over 6 feet. When I sat down it was impossible for me to sit without my knees jammed against the seat in front of me. I ended up switching with my daughter to the seat across the isle which had slightly more leg room. Overall the seating was very uncomfortable."
Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
Pros: "I got to japan"
Cons: "I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray."
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "Everything else was fine"
Cons: "Cold air blowing in my face that whole trip, crew didn't help"
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "Me gusto todo"
Pros: "The bathrooms were clean compared with other airlines."
Cons: "We selected seats together as a couple but the seats on the flight were separated. Customer service could not help but asked us to make arrangement with the person between us. The same seating arrangement happened on our return flight 18 days later. Once again was told nothing could be done. I really do not know why both flights the seat assigment were wrong when selected basic on the aircraft configuration. The airline is attempt to make the passenger to pay more for seats."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "everything ran like clockwork"
Pros: "I liked boarding on time food ok crew freindly"
Cons: "My seat was so bad I could not recline it and it was tilted to one side"
Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."
Pros: "My seat changed by a crew when I boarded on the plane and I thought that was rude but then I realized that all the row seats were empty. The newest airplane was clean, nice and had a cool entertainment system. All the crews were very friendly, nice and outstanding customer service especially one of the elder crews (Asian man) was very attentive and caring about all passengers. I hope he will be on the board for my return."
Cons: "No so far."
Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "American airline flight to Paris was great"
Pros: "The crew was nice and we had no issues during the flight. Seating issue (below) was fixed by agent (although we only were allowed to interact with a human because the self check-in didn't work."
Cons: "During online check-in we were seated separately, but given the option to remedy this for a mere $200. I remember a time not long ago when sitting together was a given, now, like all things, it is a privilege for those with means."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "Very little. The staff is polite but they have no information and really are not empowered they solve any problems"
Cons: "The flight was delayed over an hour taking off due to final checks and luggage. In sprite of the pilot announcing smooth sky’s we had terbulence and seatbelts on for 60% of the flight. And when we arrived the luggage of at least 15 passengers, including mine, did not arrive. After waiting 45 minutes at the carousel for the luggage and another 35 at the priority desk I was informed that the luggage was not coming on the next flight but the next day. They apparently had run out of overnight bags so I had to buy a toothbrush and a t-shirt at the airport to sleep in. Now normally I would pack a carry on with the basic essentials for such a situation but this was a direct fight with 3 follow flights to the same destination..... I have no idea who votes for Air Canada or how many votes it takes to win the awards they keep claiming but there is something wrong..."
Pros: "Everything was good, fine, but nothing stands out as exceptional."
Cons: "Personal space seemed a little smaller than on some other airlines."
Pros: "Everything was great"
Cons: "My bag did not arrive at the same time I did. It was delivered several days later. I had to buy new clothes with my own money while I waited. Horrible experience."
Pros: "Departed on schedule"
Cons: "Very unfriendly flight attendent"
Pros: "The plane was spacious with comfortable seats. Entertainment selections were a highlight. I liked that they offered your buds. Not nearly as bad as United despite some customer service issues."
Cons: "Our tables were dirty so we could not set our drinks and food on them. When we were boarding, one of the crew members was yelling at an older Asian lady. She was in the wrong seat but she obviously did not speak English. She was also of the age where she could have had dementia. He said that she was responsible for holding up the plane and the boarding process. On the return flight, I encountered a very rude boarding agent. Her actions warranted an apology, but I did not receive one. She just would not look at me."
Pros: "Ability to charge my iPhone )"
Cons: "Entertainment system. Spacious seating for economy class."
Pros: "Good leg room even is coach."
Cons: "Food and no tv on the seat didn't want to look own the whole time"
Pros: "Crew was nice though not very professional."
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Pay for food- embarrassing"
Pros: "A couple of flight attendants were really really nice. I am diabetic and ran into a bit of a problem, one was so sweet and caring about it and helped me out. I really felt safe with her."
Cons: "Regarding the same diabetic issue, another flight attendant could have cared less that I was in a bit of trouble. I needed to lay down in the flight attendant seats due to my issue and i heard two of the girls complaining about it."
Pros: "Did not like anything about Air Canada. Very unfriendly and Rude staff is not the exception, me and my family have encountered this each time we went on Air Canada( three times)"
Cons: "From the check in desks to the airplane the staff are generally very rude, dis respectful and lazy and unorganized. Not only to my family , we saw them do this to all."
Cons: "Flight departing Toronto to Amsterdam was cancelled without adequate compensation. Flight was supposed to depart at 8:45. Was delayed repeatedly then cancelled at 11pm. Air canada wasn't able to get us a hotel voucher until 1:45 am and hotel check in at 2 am. Complete disruption of travel plans. Customer service at Toronto airport was terrible."
Pros: "The food and entertainment were good."
Pros: "Everything and I have alot if air miles under me.The flight crew was great. The aircraft was great."
Cons: "The food could have Ben a little been a little better."
Pros: "That staff was nice and helpful, they only had food for purchase but it tasted great and wasn't too pricey!"
Cons: "The plane should have been retired a year ago. It was an old airbus. Seating was uncomfortable, the entertainment systems outdated, and the aisles were cramped. Thankfully it was a short flight."
Pros: "Luggage was lost; have not received to date. Very upset, scheduled to attend a wedding tomorrow without clothes or any type of compensation to replace clothing. Vacation has been RUINED!!! Please help!!"
Cons: "Have no clothing other than what was worn on flight"
Cons: "Limited selection in entertainment"
Pros: "People were helpful & friendly"
Cons: "Timing between flights was not enough to make connection. Had to take next available flight."
Pros: "Okay flight, nothing special."
Pros: "Aircrafts decent legroom, flight on time"
Pros: "It was a nice flight up the coast and there were no problems"
Cons: "There was nothing that I did not like about the flight."
Pros: "The seating was alright."
Cons: "When we arrived at SFO the computer system was not working and it took forever to check in. Then we had delays after that. Our entertainment screens were also not working on our way there."
Cons: "flight delayed 4+ hours yet no text notifications whatsover"
Pros: "I liked the comfort and the service"
Cons: "the long delay in Montreal"
Pros: "Check in and boarding process ok."
Cons: "Had to buy meal on the SFO-Montreal leg, which was at the snack/wrap level. Constraint space seats."
Pros: "It seemed like a quick flight."
Cons: "Better food needed."
Cons: "Bag was given wrong tag # by check in attendant and went to wrong airport. Has been extremely hard to track down"
Pros: "Left on time"
Cons: "Didn't pick up dinner trays, when they passed out breakfast, one lady didn't bother to hand out the napkin or the bottle of water to people, while the lady going down the other aisle did. Greasy pice of cake and no napkin, and a red eye flight and no water? I saw them on the cart, I guess it was just too much work to hand them out!!!"
Pros: "Left on time, arrived ontime, luggage made it"
Cons: "Despite having checked-in online, entered passport and global/precheck info, and used the kiosk at the airport to verofy passport, etc checking luggage was a huge inefficient mess. I've never seen this at a US airport on a US carrier."
Pros: "We actually arrived alive."
Cons: "We arrived into London so late that we were forced to take a taxi at a huge expense. During the 3 hr delay the only food provided was a small bag of pretzels and water."
Pros: "That we arrived on time"
Cons: "The food was terrible, the service was grumpy, and one of the carts hit my shoe so hard that it tore it."
Cons: "Traveling with 2 adults, a 3 year old and 1 year old, we had to ask to get our seats next to each other's for each flight at the desk. For both our family and other passenger it would make more sense to get that covered beforehand."
Cons: "I had legal rights to, as I tried to explain to the agents. They dismissed and mocked me, until 3 hours later. By that time I had missed my flight."
Pros: "Very nice people, seats large enough"
Cons: "impossible to work on my computer, plug without enough power turn off automatically"
Pros: "Full flight operated professionally and politely. Good range of food and drink for purchase only."
Pros: "I enjoyed the efficiency and friendliness of the crew and the timliness of the flights themselves as well as the boarding process."
Cons: "First flight: My headphones didn't work with the entertainment system and the only other option to watch what was on the tv was to purchase headphones. Also, the movie skeleton was somewhat limited. Also, it was a longer flight but there was no free food option"
Pros: "The crew were very nice and helpful."
Cons: "The flight needed canada transit visa and you guys dint even said me. Moreover when I contacted vayama as my bookings were proceeded by them even they dint helped me and then I had to cancel my ticket. I expect you to refund my money because of your fault I could not board the flight and had a horrible experience"
Cons: "As we were ready to start boarding, suddenly the desk employees announced that anyone who had done a self serve or web check in needed to come to the desk with ID. Seemed like at least 75% had done this! Also at the same time they decided to make a point about only 1 hand carry per person and probably 25% of the so called hand carry items ended up being checked in as they were far too big and never should have been allowed in the first place. A good portion of the passenger had 2 hand carry SUITCASES each. This all should have been dealt with during the waiting period - not at the 30 min mark before departure. Flight departed late as a result."
Pros: "Some of the members of the crew were so nice"
Cons: "SFO to Montreal: no complimentary food; not even nuts. I was forced to check in my bag because it wouldn't fit in the tiny sizer."
Pros: "We checked in late and therefore weren't able to get seats together. At the ticket counter, we asked to get put together and were able to get these seats."
Cons: "As with all coach seats, they were cramped."
Pros: "Friendly responsive flight attendants."
Cons: "Dinner not so great."
Cons: "They kept us in the airplane 3 hours before"
Pros: "Asian flavored snack mix was way better than stale peanuts. Check in, gate, and attendant staff were A+."
Pros: "Delayed, lied about carry on priveleges, loaded and left passengers on plane at gate over an hour while waiting for a pilot, flew to destination knowing we would likely be diverted, diverted to another airport, waited in line 3 hours to be rebooked, offered no hotel, $10 voucher, awake 24 hours, arrived at destination 16 hours late"
Cons: "See above"
Pros: "Upgrade your seat and it makes a huge difference. Staff were very polite, service was great and leg room was fine as long as you upgrade."
Cons: "Another delay, minimal update. For older passengers this is difficult to understand whats being announced."
Pros: "The entertainment system and hardware of the plane is pretty good."
Cons: "Staffs' interaction with customers. Perhaps be more attentive from time to time."
Pros: "Great crew, comfortable plane"
Pros: "Entire crew members, food, hospitality & aircraft !!"
Cons: "I couldn’t get my aisle seat & missing my Hindi movies.."
Pros: "Attendants only came by 3 times. Once with food right away. The twice more with water right at the end. Would have preferred more attention."
Pros: "Boarding was quick and easy. Seats were comfy and roomy."
Cons: "There was only pay entertainment so that is why the low rating."
Pros: "Everything except food"
Pros: "We landed ahead of schedule."
Cons: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."
Pros: "The air craft seems kinda new and I enjoy staying at my seat watching movies. Generally speaking UA is not great service of all kinds of categories( service, food, and baggage service), but this time wasn’t that bad than I used before."
Cons: "The food became better but still the plate didn’t look a great meal. Personally I need more vegetables."
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Pros: "As a tall american person i loved the amount of leg room and the bathrooms had a good amount of room in them."
Cons: "The seats where a little hard on your back"
Pros: "Movies galore. Pleasant attendants."
Cons: "Crying babies"
Pros: "The food"
Cons: "Pay for headphones"
Cons: "I landed in Terminal 5 at LAX, so I walked 20 minutes to the International Terminal and waited in line at the Austrian Airlines counter for 45 minutes. When my turn came, I was told that Austrian does NOT fly to London. After a while, they figured out I was on a Unites flight, so I had to walk to terminal 7 (about 25 minutes) to check in with United. If this is a United flight, why is it called Austrian Airlines? Very frustrating and confusing to me and to Austrian Airlines!!!"
Pros: "Professionalism and kindness"
Cons: "I'm 6'1" . The seats are too small for long flights."
Pros: "It was quick all around."
Pros: "Spacious enough (for economy), decent food, no delays in boarding or in schedule"
Cons: "I was surprised at the rudeness of the female staff towards people who didn't understand her the first time she said something. Obvious looks of anger and condescending tones towards those people spoke to poor customer service; however, one male staff was really friendly and fluent in Japanese. Very helpful"
Pros: "It arrived ahead of schedule"
Cons: "The food are not appealing no salads & ran out of choices, eating something that we don't want to"
Cons: "no vegetarian óption for breakfast"
Pros: "On time."
Cons: "Uncomfortable seats"
Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"
Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."
Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."
Pros: "easy flight"
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Cons: "Waiting in line for over 3hours to change our flight they have 2 employees for the hall plain it make us very tired. Next time they should be more prepared"
Cons: "the airplane is really old! Don't have any amenities."
Pros: "Economy Plus seating was quite comfortable. Movie and TV selection options provided wide variety which gave me an opportunity to view several titles on my wish list."
Cons: "The menu card did not provided selections for this flight and the crew description was very broad - pasta or noodles. For example, "ravioli with marinara sauce or chow mein with vegetables" would have been more helpful."
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."
Cons: "A male flight attendant was so rude demanding and yelling at me to take my carry on down because according to him it didn't fit, he didn't even try, I asked him politely if I can give it a try and he responded "you can do whatever you want" with such an attitude!!, of course it did fit perfectly. so racist! Also 5hours flight from LA to Newark and not a single snack not even considered that this was a very early flight in the morning."
Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Pros: "Crew was professional and different great jobs but the space"
Pros: "Nice crew"
Cons: "Flight delayed by 2.5 hours. Had to sit another 30 minutes on thr tarmac upon arrival. Made everyone on the plane check rolling carryons, said they would hand them back to us upon leaving the plane. Then told us when we were leaving the plane told us we would have to get carry ons through baggage claim. Then baggage claim was not ready had to wait another 45 minutes to retrieve our carry on items. Wifi stopped working halfway through the flight."
Pros: "Staff very professional"
Cons: "Angry passenger unreasonable to handle Very crowded flight"
Pros: "Fast and nice"
Cons: "I have no complaints"
Pros: "the staff was ok and boarded us quickly"
Cons: "flight was delayed by several hours"
Cons: "The flight attendant was very rude and they didn't have the kosher meal I ordered"
Pros: "Every flight was late or canceled. Employes don't care about their job or customers"
Pros: "I was finally able to change my flight"
Cons: "Bought a ticket on an overbooked flight which was then delayed by 4 hours with no other flights available to switch until the next day causing me to take a cab back and forth from the airport and to wait until he next day to fly which will mean 2 more cab rides."
Cons: "My flight was delayed an hour and we sat at the gate with no explanation why for over 20 minutes."
Cons: "4 hour delay because of scheduling"
Cons: "Have to pay for luggage. Have to pay for TV for a 5 hours flight. For the prices of ticket, very disappointing"
Pros: "The flight there was better than the flight back. Everyone was friendlier and more attentive, but overall I wouldn't say there is anything that I didn't like."
Pros: "Nice service"
Pros: "The only thing I liked was two younger female crew on the flight. They were friendly"
Cons: "Horrible ground crew service. I was assigned to seat 33B, when boarding the computer printed out a new boarding pass with new seat 30B for me without any kind of notices in advance. I wasn't traveling alone, of course we would like to sit next to each other. When got on the plane, the new seat I got 30B was already taken by another older lady which her boarding pass has exact same seat as mine "30B". I had to walk to the very front of the plane to talk to someone and he was no help because he said "I had to wait for the agent to talk to me". I stood there by the door for 20 minutes or so, telling him my seat got change and there's someone sitting there and I would prefer to go back to the seat o was originated to the first time as it was exit row seat. The ground crew said I can't and I need to sit at 30B which there's another person sitting. He left, came back 10 minutes later saying the same thing. How am I supposed to sit on 30B when there's someone with exact same boarding pass, same seat sitting. He said "no one is sitting there. She moved. You need to go sit at that seat", I walked there and nope, she's still there. I wasn't gonna waste my time arguing because obviously United ground crew member were no help and rude. I went back to seat 33 where I was supposed to sit and of course it was empty. They kept telling me it was a FULL flight with no open seat but that wasn't true at all. Seat 33 was open so the seat 2 seats away from me on the same row. No wonder why asian airlines have better rating in services compare to American. Your crew members are rude and just not smiley. Not even an apologize was once said to me when I had to deal with YOUR mistake United airline."
Airlines flying from California to Trinidad have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights