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Pros: "Everything was perfect!!"

Pros: "Our experience leaving tampa to San juan was absolutely perfect! We were starting our honeymoon and as a courtsey, the attendant who checked us in, was absolutely so sweet. She even upgarded us to even more space seats at no extra charge."
Cons: "The flight back to tampa from san juan was a complete nightmare! We arrived at the gate 15 minutes before and was extremely upset to find out that the gates were closed. The pilot and the attendants saw that we were banging on the door and yet they just stared at us. The plane wasnt detached from the terminal which is why I didnt understand why they couldnt let me in unless they sold my seat. An attendant finally came out by the name of Chanel (the AD Lead). All she did is rebook me for 2 days later and told me that that flight might get cancelled due to the hurricane. She wasn't even trying at all to help me. She had a rude attitude and told me that she will be back to help me. Yeah right! She came back 3 hours later! I could not stand to even look at this unprofessional employee. I paid extra to fly jetblue as I have been told they have great customer service. Pshhhh.... I myself had to call jetblue and spoke to melinda (customer service supervisor) she was trying everything in her power and it really showed. An attendant came and started checking the next flight out of puerto rico to ft. Lauderdale. Melinda put me on stand by for the flight and ecen spoke directly to the Natalie who was checking guests on the flight. Two seats came available for me and my husband to get back to florida. We then rented a car and drove 4 hours back to tampa. I was just completely disgusted on how Chanel handled the whole situation. I told her that I had medical treatments the next morning in tanpa that I could not miss but yet she did not at all seem to care. As a lead I thought she would at least put me on stand by to go to ft. Lauderdale. That wasnt even an option for Chanel. She was completely worthless and had a stupid look on her face when she saw me get on the plane to fy. Lauderdale. Something she could have helped me with instead of saying she would be right back and left me for 3 hours later with no help. Jetblue, I say this in the kindest of ways, please fire chanel. People like that will only cost you guys more in the future as you will loose so much clientel due to the unprofessional conduct and customer service she gave. Hire more Natalie's and Melindas who help you regardless of the situation and not Chanel who didnt care and was a bother to her to put in the same type of customer service that Melinda and Natalie gave me."

Pros: "Large space for sleep. Self service food and drink."
Cons: "Nothing"

Pros: "The crew was extremely helpful and friendly! I really appreciate their efforts and professionalism."
Cons: "The seats are typically more comfortable. Towards the end of the flight I experienced lower back pair which is not typical for myself."

Pros: "very smooth"

Pros: "Great boarding great snacks great entertainment"
Cons: "Nothing"

Cons: "It was cold. Regulating temperature would be nice"

Pros: "Everything.... staff was fabulous and accommodating but had trouble with the wifi..."
Cons: "I believe the airline should supply the headsets...."

Pros: "Always travel jetblue, is always on time, friendly, and attentive. Love the leg space the planes are so easy to move around."
Cons: "The only regrets is the snacks they are so cheap with that. I wish that they would change that even if it was a little bit. Thank you I still love JetBlue."

Pros: "Space between seats and punctuality on flights."

Pros: "Smooth flying experience all around. I appreciate their "healthy" meal and snack options."
Cons: "Onboard meals are expensive, and of tiny portion, sometimes they run out of meals, so we went hungry during the flight."

Pros: "Entertainment was great, seats with extra space were good"
Cons: "Kathleen, a stewardess, did not bring a blanket after asking 3 times, I turned light on, no one came, we were by the door and it was freezing. Finally I went to bsck myself and she and another gal were chatting. It was early in flight, and hiding isn't helpful. Plus, she was super grumpy from start. It's a job, please do it."

Pros: "Nonstop flight always a plus. Ground crew at baggage check, etc. we're super helpful and friendly."
Cons: "Flight departure was delayed from JFK over an hour and returning flight from LAX delayed departure as well. Very inconvenient for the high fare price. Seems Jetblue has a history of poor time performance. Would probably not book with them again."

Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."

Pros: "The"
Cons: "The front desk at St. Croix USVI was very unprofessional. They were dancing at the counter, could not clearly understand their announcement, and they were having side conversations at the counter in front of passengers."

Pros: "Plane was on time and all crew were very courteous."
Cons: "My tv was not working properly and was unable to watch any movies."

Pros: "Conscience and timing"

Cons: "Tv, internet did not work majority of the flight, air was not that high."

Pros: "Very good"

Pros: "Friendly people☺"

Pros: "Rapido"
Cons: "Avion pequeño"

Pros: "Staff was friendly, courteous, and helpful."

Cons: "Flight was cancelled. When tried to reschedule diferencia flight wouldn't let me reserve seats. Got bad seats in counter. The lady was mean the changed gates at very last minute. It got delayed."

Pros: "Amazing !"
Cons: "No complains !"

Cons: "Long security lines; contradictory agent instructions; couldn't pick seat; flight delayed three times; Uncomfortable seats."

Pros: "The crew kept us well informed and were extremely calm."
Cons: "We were stuck on the plane for 9 1/2 hours for a 5 hour flight. We weren't allowed to land at JFK, so we got diverted to Richmond, VA to refuel. Miserable experience."

Pros: "Boarding was quick and efficient."
Cons: "The seats in my row were filthy. Not only was there food on the seats but there was crusted food on the pull down tray. When this was brought to Peter's (the steward's) attention he handed me a napkin and water to clean it myself. Absolutely unacceptable. I don't think I'll be flying JetBlue again."

Pros: "Crew worked hard to help us feel good"
Cons: "5 hours delay"

Pros: "This trip from Orlando to San Juan had a swift boarding process"
Cons: "Due to the Orlando airport that was upgrading the tram we had a additional travel time to the terminal"

Cons: "I didn't like arriving at 4:00 a.m. in the morning and having to be at work in a few hours. We were told that we would receive a voucher via email. I never received anything. The delay was unacceptable."

Pros: "The flight itself was too bumpy and scary"

Pros: "It was reasonably priced. I didn't realize when booking that the reason it's so cheap is that you have to pay for every little thing, but it was only a short flight, non-stop direct, which suited my needs, so I didnt really mind. I gave the "food" 1 star because there isn't a N/A option. Free wifi on the return flight!"
Cons: "Blankets and pillows cost extra. Food and drinks cost extra."

Pros: "The flight attendants were kind."
Cons: "The flight was an hour late to arrive at the destination and there was no explanation."

Pros: "Love jet blue. Everyone is extremely nice, professional, attentive and helpful. Best leg room, comfortable seats."
Cons: "Delayed!"

Pros: "Quick boarding process...good leg space"
Cons: "All was satisfactory"

Cons: "Flight delays."

Pros: "Great service as always!"

Pros: "Attendant , information was good. The crew was professional"
Cons: "Delay Delay Delay"

Pros: "Was able to get a window seat and had eye masks and ear plugs for red eye flight"
Cons: "They charged extra for blankets and pillows on a red eye flight . Was very cold during the flight and could not sleep. My ear plugs were defective and the movies were slim pickings from the new releases."

Pros: "Smooth flight. Great personnel."
Cons: "N/A"

Pros: "The staff was great..."
Cons: "It was more than 3 hours late and it was the red eye. Just made for a long ride"

Pros: "The Mint Class was wonderful. Danny and the other flight attendant were wonderful. Food and service and seat rivaled any domestic lie flat business product."
Cons: "The Direct TV didn't work and boarding was chaotic. The plane was delayed. Baggage staff was extremely slow in Ft. Lauderdale and gate staff in Ft. Lauderdale didn't seem too happy to assist. Ft. Lauderdale has always been a troubled spot for JetBlue with the staff..."

Pros: "Fast crew"
Cons: "undisclosed luggage fee by kayak no one told me there would be an additional $25 bad deal Lucille"

Pros: "That they emailed me about the delay ahead of time"
Cons: "Most of airport was close with late delayed flight, would of like hour updates on status of flight so I wouldn't have to wait at the airport"

Cons: "My daughter was unable to use her tray table due to how dirty it was."

Pros: "Free snacks. Allllll about those!"

Pros: "The fly attendance was so nice that he even made a toy for my baby girl."

Pros: "JetBlue rides are always seamless. This one was just delayed multiple times."
Cons: "Delayed over 4 times"

Cons: "Flight was 1 hr 45 min late leaving St Thomas. The staff on both flights were friendly and courteous. Both pilots made smooth landings."

Pros: "Thanks for participating in the Pre-TSA program. Although I thought I was running late (LAX traffic) I presented my mobile pre-check w/my Pre TSA number, it was a breeze and took less than 10 mins for security check"

Cons: "No outlets or wifi or charging capabilities"

Pros: "Friendly staff"
Cons: "no snacks"

Pros: "Flight departexmd and arrived on time, plane was ok, direct flight"
Cons: "Flught attendant kelly was very rude, asked for some water and was told service would be there in 5 min but it was at least 15, no backseat screens, no preetzels or peanuts"

Pros: "Non stop flight"

Cons: "The seats were very uncomfortable and we were told the exit row seats reclined but they did not so we sat straight up on an overnight flight."

Pros: "NOTHING"
Cons: "When I checked in prior to flight, the staff person asked me if I wanted an exit seat. I asked if it is roomier than Sun Country's regular seating since I feel their regular seats are very roomy. She said yes and that they are very comforable. When I got to my seat, I found out that they do not recline. DO NOT FN RECLINE. The lady forgot to tell me that. With lower back pain, I was extremely uncomfortable, in fact I could ot sit still. Horrible flight. THe stewardess could not help me, they said flight was full. I told them of my back pain, they didnt care, nothing we can do. THen I asked for a pillow and blanket so I can support my head. I was told there was a fee for a pillow and blanket.??????? I said ok since I was looking for relief, and comfort. She came back saying she was sold out. WTF"

Pros: "I needed wheelchair assistance and they helped us quicky and directly to get thru the people to get on the plane thanks again"
Cons: "Small seats"

Pros: "All the sandwiches they had had meat. They should have at least something besides cheese and crackers or junk food that is a vegetarian meal on flights traveling around lunch and dinner time!"

Pros: "The staff was kind, prompt, and the flight great!"
Cons: "No entertainment and unhealthy and expensive food! It would be great to have fresh fruits or vegetables for us!"

Cons: "My baggage flew on another flight."

Cons: "I did not like that I flew over 6 hours to California with no entertainment . None of their planes have wifi and no tvs. The chairs were also uncomfortable ."

Pros: "Polite and efficient"
Cons: "Nothing"

Pros: "Always love Sun Country! Much better prices then most, service is always great (Midwest nice ;) and Terminal 2 is effortless to get through! Also got the NICEST lady on the phone when calling with questions prior to leaving, you guys are all around wonderful!"

Cons: "This flight was nothing like other sun country flights I have been on. The plane was old with uncomfortable seating and did not even have tray tables. I was seated next to the window in the emergency exit row and for the entire flight, the wall was freezing from poor insulation. I could even feel some wind coming out. Wasn't possible to sleep, and this was an overnight flight, not too happy."

Cons: "Delayed"

Pros: "Pricing of the ticket was excellent. Quick check in."

Pros: "The staff seemed to be friendly."
Cons: "Everything else was horrible."

Cons: "Flight attendants were rude qnd unprofessional."

Pros: "picking my aisle seat ease of boarding soda options"
Cons: "no free snack"

Cons: "There was no Sun Country sign to find where to check in. We left an hour late due to having to take a shuttle bus to our plane. The folks coming off that plane were late making us late. Everything else was great."

Cons: "I was surprised there wasn't wifi available onboard. I know sun country is working on it. I won't fly it again until wifi is available."

Pros: "Great flight great airline. I have always had a good Experience"

Pros: "I thought the flight attendant was nice."
Cons: "Our departure was very disorganized. I was told that I'd be able to board early if I checked my carry on. Not the case."

Pros: "The customer service was excellent! I convince others To try you because of the customer service."
Cons: "Too much wait time!"

Pros: "I changed my flight because of an emergency to the next day with no charge because of a "one time courtesy." So amazing and so thankful for that."

Pros: "Crew was amazing and super helpful. Flight was very comfortable and spacious."

Pros: "Staff was great! Boarding was fast! Flight was quick. The price made the lack of internet, no food, and not so comfortable seats worth it."
Cons: "No internet! I would rather pay for internet than the entertainment console they offered for $8. The seats were really uncomfortable. Bathrooms were constantly crowded. No complimentary food was provided. I supposed"

Cons: "I wasn't able to check in online for my outgoing or incoming flight, which added to the stress of travel. The actual flight was fine though."

Pros: "Good prices, good friendly crew, arrived at least a 1/2 hour earlier than we were supposed to..overall excellent"
Cons: "Better snack selection other than that it was an excellent experience"

Pros: "The flight had to make an emergency landing. I understand the stress that can have, but we kept being told different things, the people that waited patiently ended up getting the short end and sat around all day. When we were told we would know more in 5 minutes, that took 25, when we were told we would know more and to keep sitting there in the small area we would know more in about 20 minutes, it too 45."
Cons: "Kept being misdirected."

Pros: "The whole flight overall was great thanks"

Pros: "Staff was cheerful and pleasant. Plane was clean. Most importantly, the baggage fees were modest, making the "value fare" an excellent value!"
Cons: "no negatives"

Pros: "Courteous friendly staff"
Cons: "Lines at lax"

Pros: "the flight was timely"
Cons: "crowded. A lot of additional expenses for luggage, seat assignment, food, entertainment, etc."

Pros: "It started with the crew at the desk being very helpful, attentive when we came to check in. And both times, coming and going, they were this way...and friendly. This sets the tone for the rest of the trip."

Pros: "We were able to board first as mom was in a wheel chair"
Cons: "Everything was weighted in favor of passengers. Very nice"

Pros: "The crew were very helpful and pleasant. I was very satisfied."

Cons: "We will never fly Suncountry again. Setting up the reservations were all screwed up, right to the night before we left they lost our reservations. The seats were umcomfortably. The stewardeses were mean and unfriendly. They would argure between each other in front of us. Was asked if I wanting drink only once and never got any snacks. The temp on the plane was very warm and not comfortably. Worst expierence we ever had."

Cons: "chose seats for the fight back weeks ahead of time but when we checked in my husbands seat was moved10+ rows behind us and from an aisle to a center seat. He is 6 feet 8 inches tall, luckily there was an open exit aisle seat an they upgraded him without charge...otherwise would have been a horrible fathers day for all"

Pros: "Friendly crew"
Cons: "Late arrival. Circling MSP due to weather"

Pros: "Mediocre Everything"
Cons: "No tv"

Pros: "Not very much! It was like riding a crowded bus but the fare was cheap and the flight was (mercifully) short."
Cons: "They nickel and dime you to death - $8 for an "entertainment device," no food at all (not even a bag of peanuts!) and grouchy flight attendants who talked about "them" (the passengers) who wouldn't obey their direct orders quickly enough - in loud voices in the aisle.... Fortunately it was a short flight."

Cons: "No free snacks, wi-fi, or tv/movie screens"

Pros: "I had 2 empty seats next to me. Got to stretch out"
Cons: "Didnt like how they didnt have televisions on the flight across country. Most airlines have this. Sun Country doesnt"

Pros: "The luggage fee is reasonable. The flight was on-time. Spacious seat."
Cons: "The luggage fee is cheaper when paid on-line, but when I tried to pay on-line, an error message popped up. I ended up paying at the registered desk which is $10 more."

Pros: "Everyone was nice, professional, normal and efficient. Got a great price on my ticket."

Pros: "Arrived and boarded on time. Although it was a crowded flight, the flight crew assisted in making the flight comfortable."
Cons: "I was pressed for time and they offered to check my carry on for free, but I had to wait at baggage claim for 20 minutes."

Pros: "no problems all the crew were nice the people in front of me did not recline"

Pros: "The crew was nice."
Cons: "The plane was late to begin with. Once we got on we had to sit for about 30 minutes due to a mechanical issue. After that there was another issue that caused us all to get off the plane. Then we were stuck in the tunnel between the plane and the terminal for about 20 minutes. Once we got off we had to get back on about ten minutes later and we were rushed. I got so sick because of all of the stress and moving around I threw up on the plane and getting off. All over my clothes and shoes and luggage. I had a very bad experience."

Pros: "Customer service was excellent. Comfort and other services were among the best I've experienced ever flying."

Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"

Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."

Pros: "thay we didn't crash"
Cons: "1. To didn't work 2. Give us pillows"

Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"

Pros: "Ss"
Cons: "Sd"

Pros: "Entertainment comfort crew food fligjt"
Cons: "Not 1 thing"

Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."

Cons: "It was cancelled"

Pros: "Nothing"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"

Pros: "N/A"
Cons: "Missed this connection"

Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"

Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."

Cons: "No space! Glad I was sitting next to family! Seats were tight...no leg room...long flight!"

Pros: "Nothing!"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."

Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"

Pros: "just Ok for everything."

Pros: "Flight attendants were very friendly and attentive."

Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."

Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"

Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."

Pros: "Great service and friendly stafg"
Cons: "Loved the yourt for breakfadt...rest of it was ok"

Pros: "Dunno"
Cons: "Dunno"

Pros: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"

Pros: "I slept the whole way and we even landed a bit early. It was a great flight."
Cons: "No complaints!"

Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."

Pros: "Our 'lullaby flight' was not completely full, so that made things nice, but what really made our day after being tired from traveling and finally getting on this flight was the steward. I don't know his name, but he's most likely one of American Airline's most senior stewards. His grey hair did not stop him from being one of the most positive and funny people to lighten up a flight. Thank you!"

Cons: "It also didn't happen due to rerouting"

Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."

Pros: "2 flight attendents reset the unit but to no avail."
Cons: "We could not resolve it."

Cons: "My luggage was damaged and I have yet to hear from an American Airlines representative after I was not ok with a replacement from a luggage company that did not reflect my current luggage brand. Being in the Customer Sevice industry I know this is unacceptable, I would never replace a damaged item with one that was not like the original or ask a customer to do so. I will not fly American Airlines any longer."

Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."

Pros: "Comfortable seats, great crew, lots of food & drink options, great screens with excellent selection of movies & games."
Cons: "Long flight. We did not realize that we needed to claim baggage and then re-check it at Japan Airlines for a domestic flight. Airport personnel were understanding and helpful, so no crisis."

Pros: "Nothing"
Cons: "Super old planes, no had a tv."

Pros: "Crew made up time to get us in to Boston nearly on time."
Cons: "1 hour delay in LA without an explanation. 20 minute delay in Boston, on arrival, because the jet bridge did not fully extend to the plane."

Pros: "Flight on time."

Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."

Cons: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."

Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."

Pros: "Crew was nice"

Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."

Cons: "I like milk. Also space out drink service and offer tea and coffee periodically."

Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"

Pros: "Nothing. Flight was late, I was bumped out of my seats that I paid extra for. The seats we had wouldn't recline. Boarding was announced in 5 minutes so lines were formed and we boarded 35 minutes later as we had to wait for one extra cabin crew member. We got charged toe all our bags (see SWA). There was human waste in the bathroom."
Cons: "See above"

Pros: "Puntuality"

Pros: "Surprising seat comfort in economy."

Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."

Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."

Pros: "Great service and convenient flight."

Pros: "They have a huge selection of movies"
Cons: "They do not have gluten free options"

Pros: "We had a comfortable, on time, and uneventful trip in the "friendly skies" of United. Can't ask for more."

Pros: "this was my first time flying alone and everything went smoothly"

Cons: "Flight delay"

Pros: "The plane was clean and the crew were pleasant and polite. I was a little surprised that the pilot announced they wanted to leave early; there were a couple of announcements about that while we were boarding. When we arrived at LAX there wasn't a gate available, because we were early, so I don't think we gained anything other than a feeling of being herded quickly."
Cons: "Entertainment options were limited; Friends and Big Bang reruns plus some music videos. According to the app, these don't work on Windows 8, which is what I had. The seats are cramped with very little tilt. I had an aisle seat and was hit by nearly everyone walking by, even though it wasn't a rough flight. I would rather not fly with this airline; I don't see anything that they do that would encourage my return business. Frankly, I've had better flights on Southwest!"

Cons: "We brought wine since we are going on a cruise and had it wrapped safely. Long story short they didn't like that it wasn't used with bubble wrap and charged us 30.00 to wrap the bottles. Nowhere in their site does it say how it needs to be transported."

Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."

Pros: "Nada"
Cons: "You delayed my flight and notified with me through email but did not provide any solution whatsoever for the connecting flight I was about to lose. Had I not checked my email when I did and taken immediate action, I wouldn't have made it to my final destination when I NEEDED TO BE. It's simply inconsiderate on your behalf."

Pros: "They serveded drinks and I have to buy a sandwich that it was not good at all"

Pros: "I liked the new equipment and knee space. The crew worked hard to please."
Cons: "Delayed flight. Then additional delay because of mechanical issues. Inaccurate estimates on departure. No gate at Dfw for arrival at 2am. More delay."

Cons: "they didn't serve us, not even water. Also they tried to land once and they could not and then they took us back and retried. Not an explanation or anything.. I believe that the pilots didn't know what they were doing.... I fly frequently but this is one of the worst experience, plus have in mind that you go to Palm Springs to enjoy and relax not to die.., If you have turbulence least announce the passengers and prepare them."

Pros: "Comfort and great staff; smooth landing as well"
Cons: "N/A"

Cons: "Round my credit card"

Pros: "Good service, good movies, fast flight"
Cons: "They could not get the sky way to work AND we had to take the Dulles bus then escalators then train then escalators and still a fair amount of walking and waiting to get to ground transport-- 1 hour from landing!"

Pros: "Will others are not serving food or drinks unless you purchase them, you can count on United fir free drinks."
Cons: "Everything was exellent."

Cons: "I had a cast on so the cramped legged space from the seats being close together had me hating my entire flight. It was uncomfortable to be that way for 5+hours."

Pros: "The tvs were just frozen the whole time. No movies, no maps, nothing. Wifi wouldn't connect. The crew was wonderful though - they made up for it as best they could."

Pros: "Staff was nice and chairs were comfortable"

Pros: "The staff was very nice and friendy."
Cons: "There was in-air entertainment; however, you needed the United app or to rent one of their tablets. The problem is that they didn't tell us until we were on board. I needed the app on my tablet to access the WiFi but couldn't get the app without WiFi."

Pros: "The food."

Pros: "The crew kept us feeling comfortable"
Cons: "Hated the security check in on the airport because of their lack of staff also hatted the flight we were delayed 3 hours"

Pros: "Good but not great,"
Cons: "I was worried all the flight, my daughter And I were sited far from each other."

Pros: "Plane was on time"
Cons: "Plane was crowded and seats were small and crammed"

Pros: "The crew was very accommodating during the flight"
Cons: "Delayed over 3 hours, with not much explanation"

Pros: "Kayak did a perfect job of alerting us via email in a timely manner when changes were made to gates and flight times. I napped the whole flight, so no food or entertainment issues."
Cons: "I forgot to choose specific seats for our return flight. My fault."

Pros: "Pilot did exceptional job with rough weather heading into Houston."
Cons: "With everyone carrying on baggage, someone mid plane to help would be beneficial."

Pros: "The entertainment"
Cons: "N/A"

Pros: "Nothing was good. Ended having to stay at hotel, changing completely itinerary and car rental, and flights plan."
Cons: "Took us 18 hours to get into Eugene, OR We could have driven in less time"

Pros: "Average to great flight experience. Boarding seemed quicker with their group signs for everyone to line up at."
Cons: "No complaints."

Pros: "The crew attempted to fix the problem but the TV was down for several hours."

Pros: "My wife and I are celebrating our 22nd wedding anniversary and we spend 6 hours at LAX. Two of 6 hours where sitting in the plane. This is the first and last time I'm flying with United. I'm extremely disappointed and I'm not looking forward to flying back to California on Sunday."
Cons: "I also hate the KAYAK update. I feel like I was being lie to for those this hours. For my experience I should be refund for my trip to San Francisco. On Facebook my experience is mention to all my wife and I friend, family and co workers. Again, I'm not looking to my flight back home."

Cons: "They did not have TV and no wifi it was terrible. They only gave me a cup of soda nos even a potato chips which other airline do give."

Pros: "The the atensents were very helpful."
Cons: "Room too small for such a long flight"

Pros: "Boarding process on time."
Cons: "The waiting time for my connection flight."

Pros: "SEE CONS."
Cons: "Next to my horrible experience with Frontier Airlines, this 4-hour United flight from LAX to O'hare was among the worst flights comfort-wise I've ever had. What is with the lightweight, streamlined child-sized seats on airplanes these days? Are you really that tight on money, United? Upon boarding, there was NO room for my single carry-on; a backpack with a macbook and camera gear in it. The flight attendant tried to help finding a place but had to resort to offering to check the bag. With over $4,000 of gear inside I politely declined the crew handling it... Looks like its going under the seat in front of me. Normally on any flight, I can fall fast asleep after take off, and wake up 20 minutes before landing. These seats were so god-awful that 15 minutes in my back was cramping, and 20 minutes later my bum was throbbing with discomfort. This went on for literally the entire flight, even with breaks to stand up in the cramped airplane. I had to share a park-bench style armrest with two people, and to make matters worse, the seats didn't recline. The airplane was hot, airflow poor, and overall comfort at an all-time low. These may seem like minuscule complaints, but for me; they're important. I was happy that I was finally flying with a major airline, for a decent price, thinking that I'd be comfortable all the way home. Not the case apparently for United Airlines. I quit flying frontier awhile back for business, and have no added United to the list. I think I'll stick with southwest and virgin from now on."

Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."

Cons: "I had round trip from Sacramento to Cancun, the staffs service was poor, there are even no greeting and smiling when I every time checked in. That is really bad experience with united airline"

Pros: "The flight was very short. Loved it"
Cons: "My Ears hurt after the flight was over."

Pros: "on time everything was good"
Cons: "the ac was so strong too cold"

Pros: "Crew was freindly"
Cons: "Bathroom are to small"

Pros: "There was a large amount of room"
Cons: "NA"

Cons: "long boarding time"

Cons: "No decaff coffee at all."

Pros: "Not much positive on this flight other than I was headed home. I had a decent seat but I had to pay extra for it."
Cons: "This review is for another flight that paid for the same day as this flight from LA to Lihue. The actual flight for this review is a different flight that I paid to get my friend on so could get home. He pretty much had an equally bad experience. The following is my review from my flight from San Diego to Lihue, through San Fransisco. I paid for both flights but wasn't offered the opportunity to submit a review for the flight I was on so I'm taking this opportunity now to do so. I was on a flight home after losing one of my best friends. The flight attendant was extremely rude, making me feel like she was going out of her way to get me a drink of water and never returned to offer food after they missed me when they went down the isle. The gentleman attending to the first class passengers was beyond rude to anyone attempting to use the lavatory near the first class section as if people were supposed to know that it was only available to first class passengers. I was never offered food and myself and other passengers repeatedly ignored by our flight attendant. The entire flight was freezing cold and the air blowing so loud that I couldn't hear any volume on the movie player I was watching, making that nearly impossible as well. I landed at my destination feeling cold and hungry with a pretty bad taste in my mouth towards United Airlines. I don't normally fly United but due to the untimely hospitalization of one of my best friends and having to fly on such short notice, it was all that was available. I used to be a united mileage member but my points expired and became useless to me, living in Hawaii with very few flights in and out of the state several years ago. They seem to have added flights since then but other airlines have won my loyalty since then. I was hoping for a better experience as I remember having better experiences flying United. After this recent experience, I'm not sure that I will be flying United again, especially given the price of fares and what you get for what you pay. You'd think the staff would be more welcoming knowing that people pay so much to fly and then pay for everything else once on the plane. (A comfortable seat, food, drink, etc)."

Cons: "I didn't like the 5 hour delay... Neither did any other United customer as it seemed like every single flight was delayed to everywhere for only united airlines"

Pros: "For a coach seat, it was ok since I sat with my wife in a 3 seats row."
Cons: "The fact that you couldn't upgrade with miles."

Pros: "Nothing. Absolutely nothing"
Cons: "Our flight was schedule to depart at 9:17am and didn't depart until 4pm. Delay after delay. I missed a business meeting with the city and now have to spend more money on a hotel room and rental car as I have to extend my stay as the city is not open for a meeting until Monday. This is absolutely ridiculous"

Cons: "Seats were not very comfortable."

Cons: "my flight was delayed 2 hours"

Cons: "When we booked the flight it had a 2 hr layover, which we thought would be enough to transfer plans. When we arrived we had to pick up our bags to go through customs. United's method of helping customers recheck their bags is very poor. We sat an waited until the only 2 staff members working the recheck helped another customer rebook a flight they missed instead of checking bags of customers needing to catch a flight. Eventually we ended up having to run through the airport with all our bags from the international airport to the domestic airport and checking our bags in that airport because the lady's at the recheck desk didn't seem to know how to handle checking the bags in. Once we made it to the other airport and checked our bags there we had 5 minutes before boarding was going to close to make it through security and run to the terminal. Luckily, once we made it to the domestic airport the staff there was very helpful getting us on our plane. Although we did have to run to make it."

Pros: "The staff on board was excellent!"

Pros: "I didn't like anything about this flight. It's abvery cheap looking flight and a big rip off with money. I paid $400 dollars almost same as United but in United I don't have to pay for carry on. $45 for carry on are you kidding me what is next going to bathroom will cost us money too??"
Cons: "Service was terrible , the claim that you guys are cheap is a lie , seats are squished , no where else do you have to pay for a carry on , staff very immature , overall not a good experience at all"

Cons: "the check in counter opens only 2 hrs before flight. there was a long line to drop bags even though we checked in online $30 charge for a carry on bag is too much."

Cons: "I didn't like the fact that I was charged $90 for mine and my daughter's 2 carry on bags that were the size that fit in the over head bin!!! I spent hours carefully choosing the right things to fit into these tiny bags so that I could carry them on and not pay the $40 baggage fee for 1 checked bat- but it turns out I had to pay more than DOUBLE for these 2 bags that totaled much less in weight than any one bag that others were checking... VERY DECEPTIVE and WRONG!"

Pros: "???"
Cons: "The seats are like benches. I had to have a body massage as I arrived due to body ache There was no food Paid $40 bucks for my carry on"

Pros: "The fact that they itemized the cost for everything is OK and will make you to take a conscious choice of whether to bring a carry on luggage, buy water or food. You have be very self disciplined to NOT have costs added to you. But atleast I like that we have a choice but a very HARD one to make."
Cons: "Itemized costs for everything - can be a pain and add up to the costs. I mean charge for beverages, water and light snacks, thats pretty standard and expected. So it leads to very bad customer experience and feeling annoyed that you have to pay for everything. Although I dind't pay for carryon, or any drinks or food as I didn't get any. I felt annoyed and went a way with the feeling. I am NEVER going to fly frontier. Although I might fly frontier in the future that might be my last resort and will try to Avoid it as much as I can."

Cons: "Not family friendly, too many upcharges, terrible plane, food, seats, hot, dry, expensive"

Pros: "Boarding was easy."
Cons: "all economy seats are in a fixed position and do not recline. In order to get a seat that reclines you have to upgrade for an additional $50 per seat. Non-reclining seats are OK for short hops but are extremely uncomfortable for long hauls."

Cons: "The seats are by far the most uncomfortable I've ever sat in."

Pros: "Price"
Cons: "That i have to pay for my carry on bag!!! Reslly???"

Pros: "clean plane"
Cons: "I haven't flown Frontier in a while. I didn't realize I have to buy my seat too? What the heck is that? Sure it's only another $13 min. But here's the catch, you get a seat They've replaced the pull down table with a small flip down "table" that is about 1/3 the size of a standard table. While this does offer more legroom, it makes eating difficult and uncomfortable. I could not rest a standard square salad container on it during the flight. Luckily, I had a plastic bag from the vendor that I could put over my slacks to act as a big placemat. I didn't want to spill dressing on my pants. No WIFI onboard In short, I will be avoiding Frontier in the future. I do fly budget airlines like SW, but at least the attitude there is better. And what you get is clear."

Cons: "Hidden fees, Spartan service"

Cons: "You have to pay to reserve a seat."

Pros: "loved the price options, and efficient borading process"
Cons: "selection of items to snack on very poor and unhealthy. 4.5 hour flight something healthy would have been nice"

Pros: "The crew was friendly and the plane was clean. Seats aren't too bad either."
Cons: "This is the only airline I know of that charges for a carry on bag as well as non-alcoholic beverages. Also, the charging for seats is ridiculous."

Pros: "Pretty much nothing."
Cons: "The fact that you have to pay for a seat - any seat - and carry on, and water, for God's sake. Unreal. Rude flight crew ("take your body parts out of the aisles"), incompetent and rude boarding crew (completely ignoring boarding order, except to make one elderly Asian man leave the line - while clearly letting everyone else board in whatever order they pleased.) Horrible plane - ridiculously uncomfortable seats, no legroom at all. I am 5'10", healthy and middle-aged, and sat with my legs crunched for 4 1/2 hours, leaving me almost unable to walk after the flight. I will never ever fly Frontier again if I can help it. And I will absolutely tell everyone I can not to either. Awful experience."

Cons: "Baggage prices was not clear... I feel that it needs to be stated clearly that carry on luggage is to be paid for at departure..."

Cons: "Hidden seat and carry on fees. Come on now. What is the likely hood someone doesn't have a bag flying 2500 miles. You're going to charge for that in addition to the ticket? Plus, yes plus another charge to select a seat. Super dumb and honestly a bit childish. Put your entire price online and let people pick. Also note zero wifi. I know you're a lower tear airlines but it's 2016! Give the people the all in price and if you won't give them entertainment or wifi make worth their wild. Also note, the tray table was about the size of a tablet, I couldn't even use my computer to do local work during the flight. I appreciate the safe flight but from a high level: 1: make your online prices more transparent. 2: if you're going to be lower tear, make it clear that wifi and infighting entertainment isn't included. People will still choose to fly cheap, but to burry hidden charges is horrible."

Pros: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."
Cons: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."

Pros: "Low price"
Cons: "Could not buy sandwich on plane. I was hungry all day."

Pros: "Flight is on time."
Cons: "All except water is for sale!"

Pros: "The staff was friendly, flight went well."
Cons: "I didn't like the delayed flight I lost my reservation with the car rental and they wouldn't reimburse me. I rather be late knowing the plane is working properly then rushing to get there. Thank you."

Cons: "I sat in the last row. The smell coming from the bathroom was so bad that I gagged multiple times. Air ventilation must be worked on in frontier planes. This can not be sanitary to have bathroom air blowing on the last row. Anytime someone closed the bathroom door, our row of seats shook."

Cons: "The departure gate was changed at the last minute to an international gate, meaning, we had to exit security and go through international security. Many of us had purchased beverages/food that we then had to throw out. Complimentary beverages were not offered in flight as compensation. Then, my bag was lost. Apparently, all but two bags made it onto the flight- not really sure what happened there."

Pros: "Everyone was friendly"
Cons: "The baggage and seating fees are ridiculous. Flight was delayed (not for weather or safety). Seats are so uncomfortable. Zero leg room. No complimentary beverages."

Cons: "No human should have to endure a flight on this airline that is over two hours. Awful, just awful. Worst seats ever invented."

Cons: "The amount of hidden fees was ridiculous. It added on about $80 after the price it quoted me. The staff on board were super rude to everyone. And you can't even get any food or drinks on board without them charging you more! Ridiculous..."

Cons: "I took off time from work today to catch a 5:25 flight from San Francisco to Denver, arriving at 9:05. It's now 11:55 pm and I am still sitting at gate 21 with a whole bunch of people other waiting for a plane to arrive. My only choices are to wait of this plane to show up, or come back in the morning to take the 5:45am flight. I have business meetings in Denver tomorrow morning. I had a car rented and a hotel reserved. The car rental in Denver closes is 5 minutes. The thing that's the most upsetting is that we keep receiving erroneous information. The original departure time was 5:25. Then we were told 6:00. Then we were told 9:00pm. Then we were told 12:03, Then we were told 12:20. Now we are being told they don't know when the plane will arrive to take us to Denver. I will NEVER fly Frontier again."

Cons: "I have been in the airport for 8 hours. I am still waiting for the flight to board."

Pros: "Checking in was smooth."
Cons: "Did not like the fact that you have to pay for all food and drinks. Seats are too close together and no way to recline. Packed in like sardines and on top of it have to pay $75 to check 2 bags, more if you carry on. Ridiculous!"

Pros: "Nothing"
Cons: "The flight attendants were rude and not helpful"

Cons: "Flight was old and couldn't adjust seat when we get to airport was big line and only one agent working I won't take this company any more dispointed"

Pros: "Easy to check in. Everyone very helpful and friendly."
Cons: "No criticisms"

Cons: "A little noisy"

Pros: "... I guess the only positive thing is that is there weren't delays. That's it."
Cons: "No legroom, no entertainment, no charging ports, crew is not pleasant, har to pay extra fees for everything, including checking in for a seat, charged $2 for a cup of water, charges $20 for a CARRY ON.. Not flying with frontier again."

Cons: "Flight delayed, no communication, unfriendly desk staff"

Cons: "extra fees for everything!!"

Pros: "Friendly crew, liked the Happy Hour special..offset the cost of no complimentary beverage"
Cons: "Surprised about the price of luggage, my seat and front pocket was dirty with stuck gum"

Pros: "The desk staff were nice even when people were yelling at him."
Cons: "I didn't like that my flight was delayed 6 hours"

Cons: "There is a fee for carry on bag too."

Pros: "Like any flight, boarding a unloading was efficient. That's about the only good thing."
Cons: "The seats were small, uncomfortable, with no head rests. I had a back ache the entire time and left the plane miserable. Seriously, spend $50 more and fly with a modicum of comfort instead of like human cattle"

Pros: "So...i will never fly frontier again. Charging $40 for a carry on is outrageous. Also, i had to pay $17 to check in and get a seat. In my opinion, this is the worst airline I've ever flown. I'd rather book a flight that was (40+40+17+17) more expensive so i knew what i was getting. Than fly this airline again. On plane the service was great. I just felt like i was duped into buying a more expensive ticket than was proposed. I will never fly frontier again ( and i tell my friends that too)."
Cons: "So...i will never fly frontier again. Charging $40 for a carry on is outrageous. Also, i had to pay $17 to check in and get a seat. In my opinion, this is the worst airline I've ever flown. I'd rather book a flight that was (40+40+17+17) more expensive so i knew what i was getting. Than fly this airline again. On plane the service was great. I just felt like i was duped into buying a more expensive ticket than was proposed. I will never fly frontier again ( and i tell my friends that too)."

Pros: "I got to my destination on time."
Cons: "it's not worth cheap ticket if your going to charge an arm and leg for everything else."

Pros: "Nothing"
Cons: "Fees for seat choice, no entertainment, most uncomfortable seats, no leg room (I'm 5'6 140#), fee for a can of juice, terrible and expensive (snack) choices, mechanical difficulties for this airline are the norm."

Pros: "They refunded some of my money back"
Cons: "The crew didn't show up for our 6 a.m. flight. Most airlines would have a contingency plan for this which might include (a) early notification to passengers (b) automatic rebooking connections. Pretty much all would be able to get you to your continental U.S. destination sometime that day. Frontier can't and doesn't even try. They informed the passengers of a 4.5 hour delay right at the time we were supposed to board. Then they informed the vast majority of the passengers with connections that not only would we not make the connections but that we would not make our final destinations that day (it's still 6:30 a.m. at this point). They refused to book us on other airlines. They offered to either give us $100 for a hotel or to refund this leg of the trip and our $40 carry-on fee (another scourge) and told us good luck. I booked a very expensive one-way flight on United so I could get home."

Pros: "The flight was delayed 4.5 hours and arrived well after midnight. There were no emails sent out from Frontier giving any reason for the delay, and no representative was available at the gate to explain the change. However, free television was offered for the entire flight (I'm assuming because of the delay), which was a pleasant surprise. Staff onboard the plane were polite, but not much helps a 1am arrival."
Cons: "The flight was delayed 4.5 hours and arrived well after midnight. There were no emails sent out from Frontier giving any reason for the delay, and no representative was available at the gate to explain the change."

Pros: "Nothing"
Cons: "The whole experience sucked...extremely high baggage fees, rude employees, and they wouldn't give me a gate pass so I couldn't hang out with my fiancee and son at the terminal before their plan left..."

Pros: "I'm typically on the Thursday flight from SFO to ORD. For the most part the flight has departed on time and arrived into Chicago early or ahead of scheduled arrival. The seats and space is comfortable. The price is also very competitive over all. The planes have generally been clean. I like the early flight time from SFO and option to arrive into ORD at a reasonable hour."
Cons: "Flight crew is generally rude, and unfriendly. You can notice the difference in professionalism between the flight crew on American Air or Virgin than Frontier. The take off/and landing is not the smoothest, and the navigation through turbulence is poor. The customer service agents at the airports have been rude. I was in the airport security line for over an hour. I had asked an Customer Service rep for help that was walking by to avoid missing my flight. The person ignored me and continued walking. The service charge for carry on is not favorable. I dislike arriving early into Chicago and having to wait on the run way for over 15-20 min before we can get to a gate. Defeats the early arrival."

Pros: "Nothing"
Cons: "Service, seats, everything...not worth the cheaper price"

Pros: "Crew was great. Boarding was great as was checking in with security."
Cons: "Paying for coffee is ticky tacky, as is not understanding clearly how many charges Frontier adds to ticket cost. Bad news as between seat, baggage, food my ticket was almost twice as much. Not good for public relations. Very disappointing."

Cons: "Canceled after asking us to stay for eight hours and already got onboard"