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Pros: Great aircrafts, big screens, attentive personnelRead more about Turkish Airlines
Pros: Great aircrafts, big screens, attentive personnel
Cons: there is little time for lay over in turkey going to Egypt one hours is not enough.
Cons: No social distancing‼️Service on plane just horrible
Pros: Too short For my experience is not hectic
Cons: Entertainment crew food
Pros: The food and the fast and efficient customer service.
Cons: There was too many parents who were super loud and didn’t care about their children jumping and screaming around the plane for 12hrs. I wish the fly attendants said something to calm down the situation.
Pros: One on the plane, the flight was fantastic! Great service and food. Comfortable for a long-haul flight. Very modern aircraft with nice entertainment system. Overall great experience.
Cons: Scheduling! We were 4 hours delayed after I had already had a flight cancelled that day. And this 4-hr delay caused me to miss my connection. Turkish did take good care of me in Istanbul, though it was a very slow process to get a hotel with them. Also, my bags missed the connection somehow.
Cons: The flight was delayed by 4 hours but Turkish airlines inisisted that I had to be at the airport and checked in at the scheduled time and then wait at the airport for that whole time.
Pros: Delays occur, but reputable, customer service oriented airlines do their best to remedy to the disruption and minimize the inconvenience. Reputable, customer service oriented airlines don't leave their passenger stranded.
Cons: Reputable airlines know ahead of time which passengers are at risk of missing their connection and have someone waiting at the arrival gate to quickly take them to the next departure gate, while the next flight waits a few extra minutes (because we only missed boarding by a few minutes)
Pros: Over all good service.
Cons: Passenger seats. Very uncomfortable need more legs room and more padding.
Cons: I bought Turkish because I want to take 3 piece checked luggage. They charge 300 for 3rd piece luggage.
Cons: Turkish airlines broke my luggage. Made inquiry online, have not hurt from them.
Pros: Food and crew from SFO to Istanbul were the best. I couldn’t have asked for better. However , arriving in Istanbul the service severely deteriorated. Had to wait a long time for a wheelchair and then was just dropped off at the gate. When I asked for assistance down the jetway I was told “it’s just a short walk”. All of the business class people gathered in a group and charged when the door opened. I was afraid but walked down
Cons: No assistance at Istanbul airport turned my opinion of Turkish airlines. The is not my first bad experience at Istanbul with wheelchair service but thought it would be better since I flew business class this time. Movies are old and need to be updated
Cons: The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience.
Cons: the boarding was delayed and i missed my connection flight and have to stay 8 hours for another flight.
Pros: I don’t like any thing take them over 5 hour to take me to the hotel
Cons: Everything I don’t like I don’t think so I will fly for free even
Pros: The food was great for airline food.
Cons: I didn’t get upgraded to 1st class. ☺️
Pros: Good food for economy and crew was really nice . Great movie selection , nice amenity kit for economy.
Cons: They weigh your carry on making you shift things . 31 inch pitch is tight for a long flight. Didn’t give 5 stars to the entertainment because although excellent selection , the touch screen is very slow to react making it frustrating.
Pros: The recline and comfort of the seat is good, and the map and entertainment system is OK.
Cons: The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case.
Pros: plenty of food that was good quality, lots of entertainment options, usb to charge. flight attendants very nice and helpful. one of the best international flights in a while.
Cons: seats recline so much that when the person is reclined in front of you, almost like they're laying in your lap! but this can also be nice for your own reclining.
Pros: The flight was for the most part quite comfortable
Cons: The person sitting behind me (she could not get comfortable and kept jarring my seat) and the baby crying two rows ahead of \me
Pros: The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional.
Pros: Friendly staff,
Cons: My infotainment center was broken for the entire 13 hour ride. Luckily I had my phone but it would have been nice to have the expected entertainment options. The service carts only came through twice leaving a many hour gap with no drink or food service.
Pros: Everything was great, thank you for your service.
Cons: Connecting both flights would be good
Pros: Entertainment was OK boarding was a good comfortable sitting.
Cons: I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again.
Pros: Friendly staff, decent meals, comfortable seating
Cons: Istanbul airport- needs major refurbishment
Pros: Food was too complicated and saucy. Simple dishes preferred. My fork had chunks of fried on food (was dirty) snd unusable. Interior of plane was tired.
Cons: LOts of water available. I like the menu being given at beginning of flight as one could plan the hours.
Pros: Being able to stretch out and get some real rest makes a huge difference for me when trying to cope with time zone change west coast to Europe. Overall great experience
Pros: Flight attendants were not helpful or friendly.
Cons: Flight attendants were not helpful or friendly.
Pros: Easy to board, friendly, good food.
Cons: It was too hot inside, the air was on but not very high maybe 76-78. Could not sleep because it was so uncomfortably warm
Pros: Staff are EXCELLENT
Cons: Internet was spotty.
Cons: This 13 hours and 5 minutes flight was extremely hot. Regardless of how many times we've asked the flight attendants to make it cooler for us, nothing changed. By the time, we get off my shirt was soaking wet. Imagine flying for so long under these conditions. What an horrible customer service!
Cons: The things that they can improve upon: - Better tasting, not chewy meatballs - Providing salad dressing - Water absolutely had weird odor - Omelette was not tasty at all, as if it came from an industrial machine
Cons: Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines.
Pros: The long flight didn't even feel like one. The entire staff was very polite and also very professional.
Cons: The service, the food, the flight quietness and it wasn't any major turbulence plus the pilot executed the smoothest landing ;)
Cons: My first time flying with Turkish probably my last. Too many delays, first from SF to Istanbul and then the worse part no one was able to tell me from which gate my flight to TLV, I received at least 6 emails from you saying a different gate each time and we had a delay almost two hours in Istanbul. Because of all the delays I missed a few important phone conferences regarding my business. Unprofessional service! if I was running my business the same way I had no business! Not going to do this mistake again!
Pros: I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you
Pros: Crews attitude, professional behavior
Cons: Not enough leg room in economy class
Pros: It is just superb
Pros: Turkish staff places the comfort and convenience of their passengers high on their priorities. Crew is friendly and efficient, very helpful. I preferred it over my Emirates experience
Pros: Giving the kids a gift
Cons: Worker the didn't smile and not helping very well and getting angry when I asked for help or even they didn't know how to serve people. Airline to bad 2 airlines I go with them is very hot inside. Having bad AC. Thanks
Pros: I had a really long lay over and got a free hotel. None of the airline personal will help you find the hotel desk you need to get to, but if you keep asking around you'll find it eventually(in arrivals next to the starbucks). Shuttle service to and from the hotel. The hotel was fine(I mean not great but it was descent).
Cons: The flight attendants aren't super nice and if they don't understand you they kinda just move on. So that was sort of annoying.
Pros: Low prices & generally good service and entertainment
Cons: This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful.
Pros: Movie selection and food was good
Cons: The flight departed late and we had to run like psychos to our connecting gate to Athens... We barely made it.
Cons: Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection.
Pros: the entertainment was good - nice staff - the interval of refreshments was good. the red wine was Ok too!
Cons: the bathrooms could be cleaned every few hours with so many visiting it for 13 hours.... it really becomes a bacteria hot spot ...!
Pros: Staff are very friendly and deliver very good service. Refilling of water could be better. Seat was very comfortable and it comfortable for sleeping when it is flat. The seat cover improves sleeping quality. Dinner was well prepared and tasty. Skip the fried eggs for breakfast - it is great that they offer them, but they don't come out well.
Pros: The seat was good
Cons: The crew was not at all good, I had to call them so many times for one thing, not at all managed well
Pros: The crew was amazing! The entertainment was awesome and got me through the 12 hour plane ride just fine. Best airline I've been on this far.
Cons: I come from a poor background and it's sad to see that in order to have first class it'll cost you more than what I make in almost 5-6 months just to have a little more comfort... I'm not a big fan of the comfort side of the plane. You only go back so far and if you have a middle seat like I did you have to try in sleep in an upright position practically looking forward. Extremely difficult and really uncomfortable. If it wasn't for the Cafine drinks and entertainment I would of probably gone crazy. Metaphorically speaking.
Pros: The flight was very long to say the least especially being in coach but I enjoyed the feeling of being treated as if I were a first class passenger. All of the amenities, smiles and clean bathrooms - I'd certainly fly Turkish again and recommend it to my friends.
Cons: I did find it to be a bit stuffy.
Pros: They crew were super amazing the food was delicious
Cons: Well I’m tall and I was having a little trouble sleep
Pros: Comfy seats in United Polaris
Cons: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).
Pros: Nothing was good, Soeacial meal Asian food was pathetic no taste completely bland. Boarding was chaos, too many confusions and crew was clueless. Will never fly A380 again as there are too many passengers and airline don’t know how to handle. On arriving in DEL the baggage room 2:30 hrs to come. Totally disappointed. Lufthansa has no control whatsoever they don’t even care.
Cons: Everything related to flight could have been better. I have flown Lufthansa multiple times in the past never had such drastic issues like this time. Completely disappointed. Should have booked Qatar instead.
Pros: The crew was very helpful, gong out of their way as even bringing me camomile tea. It was lukewarm, it it’s the thought that counts.
Cons: The seats were way too tiny on this giant airbus, even for me and my daughter-in-law who are both under 5 feet and under 100 lbs. te flight was torture. Food also was not as good as previous Lufthansa fare.
Pros: Customer service is excellent
Cons: At SFO customer service with extra charge could not able to explain the amount of extra charges and not quiet professional
Cons: On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?
Pros: Everyone on this flight from the crew to all were awesome, exactly what you hope for when traveling internationally
Cons: My bags did not make it to Copenhagen...again! So disppointed and completely put out by this inconvenience
Pros: To not have 3 hours delay or at least be notified ahead of time
Pros: The portion of my trip from San Francisco to Honolulu -- provided by United Airlines, not by Lufthansa -- was frustrating and uncomfortable: more than five hours in a small Boeing 737, which hardly permitted any reclining of the seats.and provided but limited in-flight services
Cons: Use a mid-size plane designed for long distances between California and the Hawaiian Islands, including full services.
Pros: I brought my wedding dress with me and on both flights, the flight attendents were so attentive to that and hung in it the cabin crew closet. It was that extra step of care that I am grateful for!
Pros: Crew was very nice and professional. We arrived early
Cons: Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable.
Pros: Almost everything.
Cons: Length of flight (out of Lufthansa's control, of course), temperature (a little too cold), food carts hitting people.
Pros: Your helpline number is very disappointing... the staff on the call is very rude.. they did not help us in payment and was least bothered about the customers.. i am a frequent traveler with luftansa and this is the last time I am traveling in luftansa... teach your staff some manners about how to talk to customers
Cons: The staff is pathetic amd cery rude
Cons: You have to pay for food unless it is pretzels.
Pros: Overall great and on time !
Pros: On time, smooth landing and take-off, friendly crew,
Cons: Still not enough legroom in Premium Economy but much better than Economy.
Pros: The hospitality crew that was at SFO gave us the location of a lounge to go to which closed at 8 pm. The time they gave the location was at 8.25 pm. She was uninformed and not very highly trained. Lounge was disgusting. Messy, crowded - seemed like a 2nd class waiting room in an Indian railway station. The boarding was very poorly managed by the same lady!
Cons: Lounge, crew, boarding area
Pros: Boarding was great. Easy. Fast
Cons: Seat was cramped. Blanket was inferior.
Cons: Was assigned worst seat on plane. Engine vibration on seat back
Cons: Lufthansa lost 6 of our bags and left us with no information or compensation. I sent them emails but there is no response from customer service. Costed us $500 to buy things on emergency basis for our family and they delivered the bags after 2 days. This was very unprofessional and Lufthansa has to pay for it. Can you please help. Next time we will certainly have to avoid The airline as their gate transfer in Frankfurt is horrible with very rude security staff who has no interest helping our family to board the flight on tight connection. Instead the person decided to go on his break right when we were at the X-ray screening. How rude and unthoughtful.
Cons: I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!
Pros: Flight was on time, plane was clean, food was good, entertainment worked (except WiFi, but I didn't need it anyways)
Cons: One crew member oversaw me several times when distributing beverages because the gentlemen next to me ordered two, and she assumed he's ordering for me (which he didn't). She explained herself, but didn't apologize but made it sound like it was my fault. When I ordered 2 beverages (wine and water), she said she doesn't have time to hand out two beverages to each passenger.
Pros: Flight on time
Pros: All of it
Pros: Great food and service. Business class lie flat seats are good for the sleep.
Pros: The entertainment was good.
Cons: Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down.
Pros: Gave us snacks when flight was delayed
Cons: Flight was delayed Entertainment app didn't work
Cons: Horrible in flight food. Even in the business class it was mediocre at best. The in-flight entertainment system did not have a responsive interface. The content was dated.
Pros: Got me to Nuremberg
Cons: Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on.
Pros: My coach seat on the upper deck was roomy thanks to the window cubbies on the A380. The flght attendants were friendly and very helpful. The A380's upper deck is noticably quieter. I throughly enjoyed flying on the A380. The food was also the best airplane food I've had.
Pros: - crew was nice - overall flight was smooth
Cons: - not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first
Pros: TV service
Cons: 1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad.
Pros: At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none.
Pros: Everything about the flight was very nice except for the exceptionally tiny and narrow seats.
Cons: Tiny, narrow seats.
Pros: The idea of flying your airline and passing through Frankfurt
Cons: Terrible communication, scheduling, and handeling of both passengers and baggage. Worst management of any disembarkation and flight cancellation ive experienced
Pros: Crew was excellent, seats comfortable enough, tons of in-flight entertainment
Cons: Flight was overbooked and we nearly didn't get seats - I know this happens but it's especially aggravating and stressful for big international flights, and not worth putting your customers through the worry, IMO. We shouldn't need to worry about whether or not well get on the flight (and I'm sure some folks didn't...) when we paid so much for the tickets.
Pros: Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight.
Cons: May be much more world cinemas to choose from.
Pros: Efficiency, courtesy, professionalism.
Pros: My original flight was cancelled and then my flights after kept being changed without notice to me.
Cons: There was no space for my knees. The crew was terribly rude and pissy with all the people. There was one younger stewardess that was kind and smiled a lot, but the older woman and the men were incredibly mean to everyone.
Pros: Crew and flight were fine.
Cons: Seating was cramped. Reclining seats are a bother. I'd love to see the seat ahead slide forward as it reclines to avoid invading the space for the passenger behind.
Cons: They sit us at row with 3 TVs and in order to watch we need to watch for 12 hours curved for 45 degrees. Please try to do this your self.
Pros: Got to sit in the top deck of the A380; Luftansa sets aside a small portion of the top deck for economy passengers. Flight was much quieter for economy passengers than on any other plane I've ever flown because the top deck is further from the engines. It was an extraordinary flight.
Cons: Food was OK, but nothing special.
Cons: Boarding system was chaotic. Not enough space for all people, so many had to stand near the boarding area, which meant those who were called to board had to push through many people. The chaos meant that is added stress to personnel trying to board people in a calm and effective manner and had to shout loud to get the right people to board at the right time. Just an overall unpleasant experience. I was glad when I finally got on the plane
Cons: SAS had simply cancelled the flight and is effectively unreachable for the refund.
Pros: The crew was very attentive.
Cons: The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family.
Pros: SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional.
Pros: Seat was comfortable. Entertainment was great. The service by the crew was great.
Cons: It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level.
Cons: Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks
Pros: Cool crew
Cons: More leg space on economy section
Cons: Seats and spaces seemed a tad smaller and less comfortable than other airlines
Cons: Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo.
Cons: SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled.
Pros: For a middle seat, it wasn’t bad
Cons: The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me.
Pros: entertainment in the back of the front seat with great choice of movies
Cons: I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!
Cons: Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines.
Cons: When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you
Cons: Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines
Pros: Being on time
Cons: Unfriendly crew
Cons: We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water.
Pros: Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs.
Cons: Nothing--it was a good flight - on-time and with little turbulence.
Pros: Seats are pretty comfortably and spacious for economy class (I’m small though, so take that with a grain of salt). The lunch was pretty solid, would have preferred a hot breakfast. The vegetarian breakfast was grilled veggies with fruit and yogurt on the side, kind of a mish-mash of things.
Cons: - Would have liked a better breakfast - More entertainment with subtitles (esp foreign films) - More entertainment selection
Cons: I would like more checked baggage allowance.
Cons: Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!
Pros: Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend.
Pros: Efficient processing of passengers onto aircraft.
Pros: i ended up missing the flight, due to car accident which involved injuries.
Pros: The plane from SFO to Coppenhaggen was modern and clean. The flight crew was friendly and efficient. I would fly with them again.
Cons: The seat was not well padded for the bottom.@9 m
Pros: Power in the seats!
Cons: That plane was so hot!
Pros: I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant.
Pros: The gate agent at check-in was very helpful and knowledgeable. The entire ground crew did a good job. The crew was friendly and attentive. The plane was clean. The entertainment options were more than adequate. Bathrooms were well kept.
Cons: I know you can't expect coach to be luxurious. But the space between seats in the airline industry in general have gotten ridiculously small. Words were exchanged between my wife and the lady (nothing extreme, but still) in the seat in front of her. When the lady leaned her seat back, my wife could barely watch her movie. All in all, I would definitely fly SAS again.
Pros: The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch.
Cons: The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling.
Cons: Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life.
Cons: The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again.
Pros: Food, crew, entertainment
Cons: We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies.
Pros: A340 just had a remodel. No media boxes installed under the seats taking up foot room
Pros: It was a pleasant flight with friendly service. Boarding was smooth and efficient.
Cons: Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap.
Pros: The seats were comfortable. Two meals offered for the 10.5 hour nontstop flight between San Francisco and Copenhagen.
Cons: A little more leg room. Ability to change seat once reservation made online. The SAS website does not show your seat relative to entire place seat availability. Would have liked 24 hour customer service by phone option. They are actually closed for phone calls at night.
Pros: paying extra for more legroom
Cons: Everything, small seats, lack of variety for movies, poorly trained staff, lost baggage, delayed flight and missing connection. SAS has dropped in quality
Cons: They changed departure gate, we sat at wrong gate for most time
Pros: The new cabin and video monitor are nice. Crew was polite.
Cons: Food is the same as I flew last year. Taste is the same. Need some changes and variety. Movies can include more recent ones.
Pros: I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight
Pros: Direct flight
Cons: Small seats
Pros: they let us sleep, keeping the light and announcements off during most of the flight
Cons: staff at the gate kept changing my seat without my consent. i had reserved a seat online and they ended up seating me aomewhere else.
Pros: Quick boarding , no delay
Cons: Flight attendants were not so friendly and as entertainment the movies were outdated.
Pros: I am angry about the inability to contact a SAS person.
Cons: You think I should of gotten frustrated on my vacation!!!
Pros: The Boarding was fast and the Entertainment ok
Cons: Minimal Service Southwest style. Not the best international trip.
Pros: Entertainment comfy seats
Cons: Food could be better chicken too spicy for kids
Pros: Friendly crew, the plane was Very new and had wonderful screens for viewing entertainment.
Cons: Not enough leg room.
Cons: My flight was canceled the day before my departure via email. The customer service contact number for SAS did not work--I tried multiple times over the course of 12hrs+. The online help page gave a 404 error. I had no way of contacting anyone from SAS. Later that night (night before I was supposed to depart), I received another email saying I was booked on a United flight about 5hrs earlier than I planned on leaving. I had to cancel my morning plans with my wife to make the earlier flight. I never (still, a week later) was able to contact anyone from SAS.
Pros: Excellent service.
Cons: Uncomfortable seats in business class and mediocre food.
Pros: The direct flight makes a difference and leaving from SFO is easy. Boarding was a cinch and it was a pleasant surprise to find a pillow, blanket, and headphones waiting at my seat. Once we were settled in and in the air, it was a pretty comfortable ride. The in flight enteretainment has good content, as long as your console works. Meals were very good and served at good times. There was also plenty of water available at the attendants station throughout the flight. There's no booze offered with meals for free, so if you want a drink you're going to pay for it.
Cons: There were a LOT of families with small children who clearly had never flown or did not like to fly. Despite it being close to the bathrooms, it might be a better option to get seats further away from the doors (the extended legroom also provides space for a hanging crib). I was woken up by crying quite a bit. While the legroom is good, the reclining angle of the seats counters that if you also don't recline your seat. Also check for seats with entertainment boxes under them, as you lose a lot of space to store your things and extend your legs under the seat in front of you.
Cons: It was very cold.
Airlines flying from California to Tromsø have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Tromsø
Masks required on board, masks provided on flights from California to Tromsø
Social distancing seating
Middle seats unavailable to book on flights from California to Tromsø
Testing for antibodies, testing for symptoms for flights from California to Tromsø
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