Cons: "WiFi and entertainment"
Pros: "The crew was adequate."
Cons: "The airplane was old and dirty."
Pros: "Nothing"
Cons: "Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours"
Pros: "Seat was super comfortable and crew is great"
Pros: "Good crews!"
Cons: "I’m still at the airport. I haven’t gotten back to my final destination yet. The first flight got delayed and the second one left. Everything got messed up."
Cons: "Without any explanation, Air China delayed my flight from Beijing to Hong Kong for 3 hours and ground staff still had an bad attitude toward hundreds of passengers asking questions."
Pros: "Nothing! I like absolutely nothing about this experience! Worst fight of my life and I plan on letting my reviews reflect that!"
Cons: "I was doused with water 2x (condensation about 7 ounces of fluid) from the air ducts. Continually dripped on for 12.5 hrs. Before getting off the plain I took a picture of the napkins stuffed into the cracks over my head as their “solution” and was aggressively asked to delete the picture. I didnt"
Pros: "crews are kind and help."
Cons: "entertainment system sucks, no internet"
Cons: "For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns."
Pros: "Everything for me to reach my destination was simple easy and accessible."
Cons: "Planes are not ment for 6'0 people, its very uncomfortable for sitt8ng down even when reclined to a certain degree. Its difficult"
Cons: "arrived in Beijing and flight was delayed - unknown departure time. no English information available. waited 2 hours to get info"
Cons: "I had a special meal preference as a vegetarian dish. First meal I got was, rice and steamed Napa cabbages without sauce ( little disappointed); second time, they forgot to serve me the vegetarian meal all together. I got chicken dish which I could not consume... I wish I had a crew who could speak English so that I could communicate about the situation, but I just let go of the issue. I am planning to go fasting on my returned ride."
Pros: "The food was really go and the flight attendants were really nice"
Cons: "Seats weren’t so comfortable so I will next time splurge on better seats"
Cons: "They didn't let me on the flight because they said I didn't check in on the flight to LA. And on the flight to LA I was there but they wouldn't let me on the plane. I wasn't being rude I was cooperating with them."
Cons: "Service was better than expected"
Pros: "Very clean and staffs was very nice and helpful"
Cons: "Need more movies option."
Pros: "On time low budget very good for The price"
Pros: "Efficient and friendly staff"
Cons: "Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again"
Pros: "Entertainment was good. Various choices for movies and adequate space in seating."
Cons: "Food was mediocre"
Pros: "It’s was ok"
Cons: "Food was not that great"
Pros: "我买的机票是商务舱,结果北京到沈阳这段是经济舱"
Cons: "我妈是个不能行走的病人,缺把座位安排到最后面"
Cons: "When we landed in Beijing, no one mentioned about filling out entry forms. Very frustrating when the line to clear customs was over 1.5 hours long."
Cons: "Jain vegetarian food"
Pros: "Good service, comfortable seats"
Pros: "Experience during the flight was ok."
Cons: "Delayed flights, missed connections, lost luggage"
Pros: "Nice clean plane"
Cons: "Very bad food boiled vegetable and meat with no taste at all. Most entertainment movies, music and video in Chinese language."
Pros: "not too full. included a meal even though it was a night 5 hour flight."
Pros: "Absolutely no customer service whatsoever, not even a smile. Best thing about this flight was the food and trust me that’s not saying much."
Pros: "Better customer service"
Cons: "Air China staff need to better understand and learn how to talk to people."
Pros: "I have a walking disability Air China disrupted so many passengers to meet my needs and I was amazed at how friendly all the crew where and actually cared about me. Food was awesome"
Cons: "Never could figure out the Wi-Fi I thought we had on flight."
Pros: "Good for the price i payed!"
Pros: "Good amount of movies to choose from. Food was decent."
Cons: "The flight was uncomfortably warm. They give you blankets but they weren’t needed. Our luggage was never put on our 2nd flight."
Pros: "Cheap price, on time."
Cons: "Seats, food, entertainment"
Pros: "Entertainment and service was very good."
Cons: "3 hour delay and no information on updates/reason. Switched seats so people could sit together then small child behind me kicked my seat throughout most of the flight. It made for a terrible time and wasn’t stopped."
Pros: "safe flight, nice attendants"
Cons: "would like more room and better movies and better food for such a long flight"
Pros: "Excellent service.... clean aeroplane... good food and great staff..."
Pros: "Flight is cheap"
Cons: "But then you deal with people who are rude."
Cons: "Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication."
Pros: "Movies during flight. Had a smooth flight to Beijing. Pilot is very good"
Cons: "Change of gate number. A very long walk to the new gate number. Taking a crowded bus to board the plane. Seats are extremely small. My seat won't recline. Had contant back pain during the 12hr flight."
Cons: "Cabin was really dirty, carpet coming apart and stain on the seats"
Pros: "Not a thing"
Cons: "How this company can be part of Star Alliance? Worst travel experience ever in all my life."
Cons: "AIR CHINA--Very UNETHICAL Airline--SAID I COULDN'T FLY UNLESS I PAID AN EXTRA $200 EVEN THOUGH I HAD PAID-IN-FULL FOR MY AIRFARE WEEKS EARLIER. HIGHLY UNETHICAL AIRLINE. REPRESENTATIVE PROMISED TO CALL ME BACK IN ORDER TO GET MY $200 REFUNDED AND THEY NEVER CALLED BACK. THE WORST AIRLINE EVER. AVOID AIR CHINA AT ALL COSTS."
Pros: "Nobe"
Cons: "Service is very bad and lot of delay."
Pros: "Only boarding"
Cons: "No drunks like other flights"
Pros: "Short ride over to Phoenix, very nice trip"
Cons: "Nothing"
Cons: "The 12 hour non stop flight from Los Angeles to Beijing was on 747-400 aircraft with no personal entertainment on the seat backs. they had a monitor that played chinese movies which was hard to see and it was a very boring flight. Kids were complaining 2 hours into the flight saying they were bored as nothing to do. Food was mediocre. I can't imagine an international flight with no personal entertainment screens."