Daily cleaning, installation of cabin HEPA filters on flights from California to Yucatan
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Scores according to KAYAK customer reviews
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Cons: "Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline..."
Pros: "The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off."
Cons: "The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less."
Pros: "Very good crew."
Cons: "Both in-bound and out-bound flights were delayed."
Cons: "Terrible crew on this flight."
Pros: "The crew was amazing"
Cons: "The food"
Pros: "Nice service but bad food!!!"
Cons: "Change the charges for the luggage when it is international and provide good quality food!!!"
Cons: "Everything very poor"
Pros: "Sitting in the forward part of the cabin was better."
Pros: "We arrived at our destination eventually."
Cons: "Probably one of the most tedious flights of my life. Unexplained delays while sitting on the tarmac and not allowed to get up to go the bathroom because “we could be leaving any minute”. Repeated indications that we were cleared to move, and then no movement for another 15 minutes before assuring us they were cleared to move. Everything about this airline, from check-in to boarding to taxiing to deplaning to baggage claim felt like it took 60-80% longer than it had to, with no real customer service to be found. This is an airline that does nothing more than provide passengers with a way of getting from point A to point B, eventually; getting there on time, or in comfort, was clearly a luxury their airline was not positioned to deliver. First and last time flying Aeromexico, especially with Internet, Volaris, and other carriers plowing the same routes."
Pros: "The service on the plane is ok."
Cons: "On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time."
Pros: "The flight attendants were wonderful and the service was perfect. Even free alcohol in economy! The comparison to American Airlines from Montana and Dallas was night and day. Viva México, Viva Aeromexico!"
Cons: "I tried t change my departure day but they told me that I was not possible so I lost the flight"
Cons: "I thought I had paid for my bag only to arrive at the airport and be told it was not paid I had agreed to one price and was charged another and on top of that to have to pay baggage fees. I will not be using your service again nor recommending your site."
Pros: "We arrived 14 minutes before itinerary !"
Pros: "Being served a delicious glass of orange juice during taxi to takeoff."
Cons: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."
Pros: "I like the staff, the seats, the entertainment"
Cons: "Flight delayed 7 hrs and the official website never updated to reflect the change. Called customer service twice and they had no clue. The last representative advised to be at the airport at the original departure time to make sure we spoke to someone there. That showed a lack of knowledge and trustworthiness. The airports official website also didn’t reflect the delay."
Pros: "Good flights. Good prices."
Cons: "My flight was delayed and missed my connecting flight, they had me going all over LAX and took 3 hours to finally put me in a standby. Aeroméxico and Delta kept blaming each other and obviously I was really frustrated."
Pros: "Great staff."
Cons: "Lax is horrible"
Pros: "Arrive on time, excellent flight."
Pros: "Everything was as expected."
Cons: "No food"
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Pros: "Fight crew were professional and courteous."
Cons: "Delayed flight and no tv"
Pros: "The plane itself"
Cons: "The bags took forever to come out and we missed our second flight. We didn't know we had to pick up our luggage to be put onto the next flight"
Pros: "i like the chairs,screens individual, food, the crew and cleaning the plaine"
Pros: "My flight ght was delayed of 2 hours"
Cons: "No compensation"
Pros: "I like that they came by for drinks and again for coffee."
Cons: "We took off nearly 30 minutes late. The seats are pretty small for a tall person. Food was a piece of bread, cheese, apple sauce, and chocolate. That's it. No in flight entertainment at all."
Pros: "No turbulence at all, smooth take off and landing."
Cons: "Knees hit the passenger seat in front of me. Hardly any leg room, we were all packed in like sardines."
Cons: "the second part departed late ...."
Pros: "Good legroom, nice to get free snack"
Pros: "It was a very pleasant n short flight! The crew was very helpful and polite."
Cons: "See above"
Pros: "This was my first experience with Aeromexico and i loved it. Everyone was nice and the plane was nice. Loved it."
Pros: "Bought two tickets weeks in advance but for some reason was put on Standby, was almost not allowed on my flight. Caused a high degree of stress."
Cons: "Staff gave no explanation as to why I was put on Standby even with Elite Plus status. When I called the airline they said I shouldn't be on Standby."
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Clean everything! Didnt have traces of dirty fingers on screens, didnt feel germy,"
Cons: "Maybe some pillows offered would make better"
Cons: "My passengers are still in mexico, The flight was delayed 1 day and I was not notified I need you to get me a new ticket at your expense"
Pros: "The free movies."
Cons: "That my luggage got damaged."
Cons: "The wifi entertainment did not work"
Pros: "The food service and entertainment."
Cons: "I had a car seat for my baby. It was one of the last thing to be put out in luggage. I would suggest for car seat, strollers ect. They be a priority to be sent out in luggage first since babies are being held by parents, i was traveling alone, with all other luggage waiting for over 30 min. It would be much more convinient"
Pros: "thanks for the great service!!!"
Pros: "Nice employees and i like they gave me food and water."
Pros: "Nice seating"
Cons: "Wait at airport under construction"
Cons: "Need more space"
Cons: "Delayed missed connection arrived many hours late"
Cons: "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
Pros: "The crew was very good & a great selection of movies."
Cons: "More selection of snack would be great."
Pros: "Not a lot"
Cons: "Email flat attend it was very rude to a handicapped gentleman."
Pros: "plane was very nice and roomy, crew were friendly and good service"
Pros: "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
Cons: "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
Cons: "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Pros: "Absolutely nothing"
Pros: "Seats are too narrow We paid extra to sit in the exit row so leg room was good Crew was very friendly"
Cons: "Seats too narrow...would like to see wider seats to be included when you pay a premium for leg room"
Pros: "Honestly. Nothing."
Cons: "Internet was down and no entertainment on a transcontinental flight. That’s absurd. Overhead luggage packing was not regulated so made intentionally difficult. Assignment of bags to be checked should be based on size not who is last. Grossly disappointed with service"
Pros: "The crew were lovely and the entertainment was wonderful."
Cons: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Cons: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
Pros: "Free tv which is rare"
Cons: "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
Cons: "delayed/not on time"
Cons: "Delayed, bumpy and staff didn’t look for headphones"
Pros: "Comfortable chairs"
Cons: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Cons: "Surprised to see they charge $50 carry on fees at the gate."
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Cons: "2 hour delay"
Cons: "Racist gate agent made me check my baggage even though it fit."
Cons: "The crew looked very bored."
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "Smooth ride"
Cons: "Not accessible. The tv wasn’t captioned"
Pros: "Flight was great. Seats were roomy and comfortable. There was a free in flight movie. It was easy to go to the restroom."
Cons: "No space in overhead cabin near my seat. I had to go to the back of the plane to find room for it."
Pros: "The crew was incredibly helpful and friendly, the seats are so comfortable and the free tv is such a perk!"
Cons: "I wish the flight crew could more strongly enforce the storage issue. When I have to check my bag, adding another 40 mins to my airport experience, because someone puts their purse in the overhead storage it peeves me a bit."
Pros: "Service in coach was nice and attentive."
Pros: "Priority boarding."
Cons: "Connection from SAN to PHX seemed cheaply made."
Pros: "Quick boarding"
Cons: "No food or beverage service"
Pros: "Flight was on time."
Cons: "De-boarding was slow"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Cons: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Pros: "Excellent service! Nice, smooth flight. Recommended!"
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "The crew tried and did as good a job as they could with what they had to work with."
Cons: "The shuttle transportation didn't give me any information about baggage claim, took me 45 min to find the right baggage claim! So frustrating."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Pros: "The flight schedule"
Cons: "The hardens of the seats. Rather seat on the floor"
Pros: "Seats are the most uncomfortable seats ever"
Cons: "The customer service and the lack of assistance from the airline ground staff was horrible ."
Pros: "Seats reclined, beverage service."
Cons: "Wish movie would have been a better movie, not animated."
Pros: "Flight was pretty much what you'd expect, pretty basic"
Cons: "For a 5 hour flight I woulda been nice to have more than just two cookies for a snack. Luckily I brought me own. Also there's no entertainment except for 1 magazine, so again, if you're flying American you better supply yourself with whatever you'll want before boarding"
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Cons: "Fat ads sitting next to me should have purchased 2 seats"
Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."
Cons: "WiFi was not working"
Pros: "Love United’s service. Nothing to complain about."
Cons: "There are hard to reach outlets and no ports to charge a device without a box. Also, no monitors."
Pros: "The help"
Cons: "Early boarding in sfo, I had to forget my food."
Cons: "My baggage was lost."
Cons: "Couldn’t get the WiFi to work"
Cons: "no vegetarian óption for breakfast"
Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."
Cons: "Lack of space and organization"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "The direct TV was free on this leg of my trip"
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Cons: "I thought it was ANA but it was United."
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Cons: "Food was not good"
Cons: "Easy for check-in and on time"
Pros: "The timing."
Cons: "The landing was a little rough."
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Very good! Very nice and friendly employees!"
Pros: "All of the above"
Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."
Pros: "Everything was fine"
Pros: "Very roomy and workers were helpful."
Cons: "Nothing. It was great!"
Cons: "The boarding process is a bit chaotic. I honestly think the wi fi should be free."
Cons: "Im ok with everything. Thank u."
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "Did not have enough good snacks"
Pros: "Perfect service"
Pros: "They did not care"
Pros: "Price was nice at $142"
Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Cons: "the airplane is really old! Don't have any amenities."
Cons: "Is ok"
Cons: "No room in the seating, nor in the overhead."
Pros: "Orderly protocol"
Cons: "Boarding is chore based but it went smoothly."
Pros: "Staff was nice and chairs were comfortable"
Cons: "The turbulence"
Pros: "The food."
Pros: "No delay ,staffs were helpful"
Cons: "I had an overweight lady next,extremely uncomfortable for both of us."
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Cons: "What I already mentioned you make my travel a nightmare"
Cons: "They oversold the flight and many People had to stay for 2 more days I was lucky to get a seat they sold my ticket to someone else it was like a nightmare"
Pros: "amazing crew"
Cons: "more padding in seats"
Cons: "Complimentary drinks & snacks"
Pros: "On schedule A+, even ahead of schedule a few minutes."
Cons: "Very little legroom, not reclinable seats, no carry-on included, no snacks included for the 3+ hour flight. They should include more for the price."
Cons: "Treat form Volaris personal at Cancun terminal"
Pros: "The crew were really nice!"
Cons: "Better seats!"
Pros: "The crew was super professional"
Cons: "Giving food to passengers as it used to be."
Pros: "Got me from point a to point b"
Cons: "Crew informing passengers better, being reimbursed for seats i paid for but couldn't sit in because of a plane change"
Pros: "Temperature was reasonably ok."
Cons: "Seats were very uncomfortable. Didn’t recline. No movies were available."
Pros: "My flight was delayed ... one hour and had to run to catch my connecting flight !"
Cons: "On time flights !!!"
Cons: "Late and slow boarding, last minute gate change"
Pros: "The flight was in time"
Pros: "volaris charged me 20 usd more only because I had 11 kg of luggage , the limit was 10 kg"
Cons: "The airplane wasn’t clean, spaces very reduced, bad service... that’s the problem with cheap companies but Volaris can do better"
Pros: "It was awful"
Cons: "Everything needs to change. I will never use this airline again!"
Pros: "Flight was on time. Crew friendly."
Cons: "The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary."
Pros: "I was able to sleep."
Cons: "They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with."
Pros: "Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you"
Cons: "Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract"
Cons: "Volaris closes flight doors an hour prior to departure. Thats unheard of. Meaning they close even if you do not have to check luggage and even though its within boarding time, if you are not checked in at least one hour prior to departure you will not be able To fly And they offer no refunds or reb"
Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"
Cons: "Get the forms to fill up"
Cons: "More options to fly out of Chihuahua because Volaris is horrible."
Pros: "The crew was SUPER nice and waited for me even though I was late and helped me get through security check and everything. Super, Amazing crew"
Pros: "Crew was very professional in appearance and attire."
Cons: "Free snacks."
Cons: "The flight was delayed one hour both ways. The gentleman who checked me in was absolutely awful. He was rude and argued with me over the weight and height requirements, despite his colleagues assuring him my carry on was meeting the requirements."
Pros: "Right on time. No frills. What you want in a 70 dollar flight"
Cons: "All good."
Cons: "You need more service options . Your flight was cancelled last minute. You could have informed us early."
Cons: "Gate decision because we had to wait until last minute to announce"
Pros: "The crew was helpful and professional. The plane was clean and orderly."
Cons: "The flight was VERY late (about 4 hours late) with no reconciliation for the massive tardiness"
Pros: "Web check in was super easy, the flight was on time and all the crew was really nice."
Cons: "No complimentary drinks or food, no entertainment on board."
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Pros: "Transportation without frills"
Cons: "The sre increasing their fees so no longer a low cost airline"
Pros: "The food and the place"
Cons: "The weather to hot"
Cons: "I had to pay an extra $ 26.00 for my only carrying on bag. Which states on my purchase One bag free."
Pros: "The Valaris staff were most helpful and courteous. The flight crew was professional and the airplane appeared be just fine."
Cons: "The lack of a check-in machine and the long lines at the check-in counter were annoying. Also the legroom in the plane was minimal."
Pros: "boarding was quick and easy. price was low compared to other airlines."
Cons: "Where do I start? I booked with them because of the low price and I read other reviews where they were compared to Southwest aArline, whom I like. well, they aren't even close! They don't offer any complimentary drinks, no entertainment, and the seats were horribly uncomfortable on all four planes we rode on. The seat pads were worn out and all you could feel was a metal bar across your tailbone. Try to sleep on that for a red eye flight! Impossible. They sat us near the back of the plane and we had the option to move for an extra fee. I chose not to and regretted this decision because the flight attendants posted up and played cards all night, laughing and talking loudly while the passengers tried desperately to sleep! nevermind the fact that you have to pay extra for a regular carry-on sized bag. This airline is such a joke. Next time I fly to Mexico, I'll just pay extra and fly with a known US carrier. Don't waste your pesos, unless you want to be super uncomfortable."
Cons: "It was very delayed and they gave very inaqurate information about it"
Pros: "That we eventually left..."
Cons: "delayed, customer service on the phone was not helpful , I was held back during oarding. Check in online was a long process and at the end it was pointless."
Pros: "Great experience and service."
Cons: "El procedimiento de abordaje es un relajo."
Pros: "On time"
Cons: "Seat cushion had sunk in so it did not support me. I’m 135 lbs. space was cramped."
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Pros: "Quick and relatively cheap."
Cons: "It was too cold."
Pros: "Nothing nothing"
Cons: "They sold my ticket to someone else even though we were in line for 3:1/2 hrs no explenation just ignorance and they dont care i will be filling a complain with consumer rights its just not right why should they get away with corruption"
Pros: "On time departure/arrival."
Cons: "No entertainment. No snacks or drinks provided - water was provided but if you blinked, the flight attendant would not stop to offer a free plastic cup of water!"
Pros: "We boarded and left on time"
Cons: "Seats were a little small legroom wise"
Cons: "It was extremely delayed and the personal was terrible goving information or any solution"
Pros: "Efficient on time boarding."
Cons: "Water at least. Recline seating"
Pros: "Crew was very nice and the seats were just average."
Cons: "I paid extra fare for my whole family to gave more comfort and leeway on luggage. My grandson compact stroller was checked in as a regular bag in the return flight."
Pros: "Very clean plane."
Cons: "Seats don’t recline."
Pros: "The crew was friendly"
Cons: "The cost of baggage for this airline is insane"
Cons: "Our flight got delay 2 hours"
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Cons: "Seat confort, space"
Cons: "Waiting time"
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Cons: "We were 7 hours delayed with no explanation and the airline was terrible."
Pros: "Todo puntual.y buen trato"
Cons: "Keep doing what you guys are doing well"
Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"
Cons: "Customer service"
Cons: "Food and entertainment and leg space."
Cons: "Mex AirPort ,"
Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Pros: "Worst customer service I have ever been subject too"
Cons: "So late"
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Cons: "They didn’t let me board."
Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Pros: "Good flights and prices"
Cons: "Be on time , no delays"
Cons: "Seat doesn't recline. Pitch felt smaller too."
Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Cons: "Better staff"
Pros: "Price of ticket was excellent..Flight was good."
Cons: "No entertainment , seat not adjustable"
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Cons: "This airline is always delayed. The seats are too small"
Pros: "Very friendly"
Cons: "All good"
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Cons: "Was horrible"
Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"
Pros: "Por favor mantener Los precious gracias"
Pros: "45 minutes after the original departure time, without any information about."
Pros: "Normal flight"
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"
Pros: "Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight."
Cons: "Did not like that in order for me to fly I had to pay extra for a reserved seats."
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Airlines flying from California to Yucatan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Yucatan
Masks required on board, masks provided on flights from California to Yucatan
Social distancing seating
Middle seats unavailable to book on flights from California to Yucatan
Testing for antibodies, testing for symptoms for flights from California to Yucatan
Waiving of change fees. Search flexible flights from California to Yucatan